Quick delivery of order, but one of the two items was missing from box. Have emailed the support centre but have yet to receive a response. Disappointing as this was my first order placed.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often q... Se mer
My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.... Se mer
I originally had an issue with a shampoo i bought off the website, the mechanical squirt was not working. I sent a message to customer service, not sure i would hear anything back. Ellie, emailed me s... Se mer
Företagsinformation
- Leverantör av skönhetsprodukter
- Skönhetsartiklar
- Leverantör av kosmetika och parfymer
- Butik med hårprodukter
- Hälsa- och skönhetsbutik
Skrivet av företaget
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Kontaktuppgifter
London, Storbritannien
- support@beautflo.com
- beautflo.com
3,9
Bra
148 omdömen
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
When the package went astray
When the package went astray, Staff immediately sent a replacement
Wonderful!
30 mars 2026
Omdöme utan inbjudan
Quick delivery of order
Quick delivery of order, but one of the two items was missing from box.
Have emailed the support centre but have yet to receive a response.
Disappointing as this was my first order placed.
18 mars 2026
Svar från Beaut Flo
Hey Eleanor!
Thank you for your feedback.
I’m sorry to hear about your experience. I can see that our customer service team has now resolved your enquiry.
If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
CS
They dont delivery timely and even cant…
They dont delivery timely and even cant contact with them and dont reply the query as well. It was said next day delivery but j cant even track my delivery on shop
19 mars 2026
Svar från Beaut Flo
Hey Tangin!
Thank you for your feedback.
We’ve reviewed your order and can confirm it was placed on 19th March using standard shipping, which has an estimated delivery timeframe of 2–3 working days.
As today is 20th March, we kindly ask that you allow the full delivery window for your order to arrive.
If you have any further questions, please don’t hesitate to contact us.
Kind regards,
Ellie
fast shipping
13 mars 2026
Genuine complaint
Payment taken, no product received, no communication, only when I stated I was speaking to postal services, bank and taking my frustration further, did I get some acknowledgment, yes it’s a refund of my money, however, it’s cost me as if I were working in my job for three hours or more at 20.00 an hour it’s cost me 60.00 of my time plus the stress, so all I have gained is nothing but frustration and stress from this company, so BE AWARE, buy your beauty products elsewhere !!
25 januari 2026
Svar från Beaut Flo
We’re really sorry to hear how frustrating this experience has been for you — that’s never the experience we want any customer to have.
Unfortunately, on this occasion the item became unavailable due to a stock discrepancy, and as soon as this was identified our team issued a full refund. We completely understand how disappointing this can be, especially when you were expecting your order.
Please know that we are actively reviewing our stock processes to minimise the chance of this happening again. Your feedback genuinely helps us improve.
If there’s anything further we can assist you with, we’d be more than happy to help.
Kind regards,
Luke
Took my money
Took my money, product never received, no reply to email either... shocking!! Finally had a reply and a full refund... thank you!!
25 december 2025
Omdöme utan inbjudan
Svar från Beaut Flo
Hey Sharon!
Thank you for your feedback.
We’re unable to locate any record of an order placed with us at this time.
Please contact us directly with your order details, and our team will be more than happy to help.
Kind regards,
Olivia
Excellent customer service
Update: Beaut Flo contacted me, and as they had no updates from the courier they offered me a full refund. I think that's above and beyond customer service, I'm really impressed!
———————
The shopping experience was great and a good selection of products with reasonable prices, but 2 working days later and no update on shipping. Granted it said delivery 2-3 working days but surely it would be despatched already? Anyway, will happily update this score of it arrives on time
10 januari 2026
Svar från Beaut Flo
Hey!
Thank you for your feedback.
We’ve asked our customer service team to review your order, and a member of the team will be in touch shortly with an update.
Thank you for your patience.
Kind regards,
Em
Great service from customer support
I ordered two hand washes but only one arrived, which I was unsure about at first. I contacted customer service and Lilly was extremely helpful and resolved the issue straight away. She arranged for the missing hand wash to be resent with next-day delivery. Excellent customer service and very quick to sort — thank you!
1 januari 2026
Omdöme utan inbjudan
Not received YET
Not received YET, having put this response as Emily promised I was contacted and offered a Refund or a next day replacement! I know have the product and thank their team for excellent service.
17 december 2025
Svar från Beaut Flo
Hey Steve!
Thank you for your feedback.
We're sorry to hear about your experience. Our customer service team has reached out to help you get this resolved.
Kind regards,
Emily
Festive Bauble
The item was delivered on time, it was well packaged & clearly labelled.
If the right product became available, I wouldn't hesitate to use Beaut Flo again.
10 december 2025
Excellent service although I have not…
Excellent service although I have not received it yet !!!
25 november 2025
Quick delivery
18 november 2025
Service
Great service and perfect customer support. Provides great value for money and the product they offer is very good.
14 november 2025
Super quick delivery and price
Super quick delivery and such a good price, my first time buying but will definetly buy again
3 november 2025
Omdöme utan inbjudan
Quickly processed - informative tracking
Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often quite difficult to come by and take a fair time to be delivered. So, thank you Beaut Flo.
22 oktober 2025
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