Cover is worthless. I took out a policy for vets fees and vets fees aren’t covered. Don’t waste your money on harry hall insurance. Just had a claim decline because only external wounds are covered. W... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am so unpressed with all the help and understanding I have received through this process. I am visually and hearing impaired and find doing any paperwork a change the team have gone the extra mile... Se mer
I'd heard good things about Harry Hall but never taken the plunge myself until this year. I purchased a navy blouson yard jacket and had it personalised with a horse's head and our daughter's name.... Se mer
I first rang to join One club for insurance reasons, the lady I spoke too went above and beyond helping me explaining everything to me what was available and other options that come with the One clu... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Our equestrian clothing and horse riding products have been selected to appeal to all riders from beginner to experienced, creating a one stop shop for all your equestrian needs. Shop the latest and greatest brands including Harry Hall, Caldene, Tottie...
Kontaktuppgifter
Storbritannien
- harryhall.com
3,8
Bra
194 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to use website and lovely team to…
Easy to use website and lovely team to talk to when i had a question.
30 december 2022
Omdöme utan inbjudan
Great customer service
My order was delivered quickly but unfortunately there was an item missing. I contacted Harry Hall using the online chat but it kept disconnecting me, the lady who I had been speaking with on there - Gemma - then took the time to call me instead and arrange for the item to be sent out again. Mistakes happen but I was extremely impressed with how quickly the issue was resolved and felt Gemma went above and beyond when I was disconnected from the online chat
30 december 2022
Omdöme utan inbjudan
Nice easy shopping experience
Nice easy shopping experience
Many thanks
31 december 2022
Omdöme utan inbjudan
A pleasure to work with
Fast, efficient ordering and delivery and with a superb customer services team who are responsive and knowledgeable and worked with me to achieve everything I needed.
Thank you. I am really impressed!
Carolyn McGregor
Equine and Animal Osteopath
Petersfield, Hampshire
2 december 2022
Omdöme utan inbjudan
Riders insurance
I made a call to get insurance for my son and within ten minutes the cover was sent straight to my phone.very quick and efficient and very pleasant people to talk to.
6 december 2022
Omdöme utan inbjudan
Easy to use website
Easy to use website. Affordable and easy options.
8 december 2022
Omdöme utan inbjudan
Quick delivery easy to use website
18 november 2022
Omdöme utan inbjudan
New horse owner
New horse owner, was able to insure myself and granddaughter to ride our beloved horse knowing that ourselves our house and the public are safe, so peace of mind for all concerned.
Easy to communicate with the friendliest staff who were polite and supportive.
21 november 2022
Omdöme utan inbjudan
Glad to find an insurance policy that…
Glad to find an insurance policy that is affordable and covers medical expenses even for an older pony that hadn't previously been insured. Harry Hall was recommended to me and I can quite see why. Thank you.
13 november 2022
Omdöme utan inbjudan
Happy new Club member
Very easy to join the club and get my insurance sorted. Very helpful lady on the phone who helped me upgrade my membership to family. Great product, which have all arrived on time. I couldn’t be happier.
11 november 2022
Omdöme utan inbjudan
Absolutely rubbish customer service
Absolutely rubbish customer service. This company is only interested in selling their insurance...not resolving your queries when you have a problem. I contacted them to return a pair of leather riding boots as they were too slim in the calf. They advised me they would send a return label in the post which never showed up. When I contacted them again they said I would have to pay for the return as they do not provide free returns. I queried this again given that the information provided initially was incorrect and eventually they agreed to send out a free return label as a 'goodwill gesture'. Two weeks later I called them as I had not received a refund. They asked me for the tracking ID which I did not have as it was a free return label. As I could not provide this information they just said it can take up to 14 days for a refund to go through. They did not ask for any other details or even try to help with my query. Understandably not happy I asked for a manager to call me back. I never received a call. Eventually I got an email. No apology....just a reiteration of the fact that it was up to me to provide a tracking reference. Eventually I received my refund but the experience was so bad that I will never buy anything from this company again. My advice to them would be to employ more honest and professional staff. Management is very poor.
1 november 2022
Omdöme utan inbjudan
Svar från Harry Hall
Dear Michele,
We are very sorry to hear of your recent experience, our returns process is clearly displayed for all customers to see online, so we are disappointed this caused frustrations.
Non-members have 60 days to return a parcel at their own cost for an exchange or refund and this is processed within 14 working days in peak times.
https://harryhall.com/delivery-and-returns
Guest checkouts and non-members:
1. Complete the return note
2. Repackage your item using the bag it was delivered in where possible
3. Attach a returns label to the returns address below:
Harry Hall Returns, Unit 2-3 Island Drive, Thorne, Doncaster, DN8 5UE
4. Pay for postage at your local post office or delivery provider and obtain a proof or postage receipt.
We can see you contacted us to raise your frustrations and as a goodwill gesture we supplied you a prepaid label for a tracked returns service, the parcel was received on the 2nd Nov and refunded on the 10th Nov (8th day from receipt, within the 14 working days advised). We apologise that you feel this was unacceptable service, currently our team are working at peak capacity in the lead up to Black Friday and Christmas but still remain within the 14 working days. If a customer is dissatisfied and our customer care team are unable to resolve the issue, a manager call is made to all customers within 48hrs and if no contact via phone is successful, we always follow up in email. We are sorry you remain unsatisfied with Harry Hall and continue to try resolve this with you in the hope that you reconsider any future purchases.
Kind regards - Team HH
So Far Great - Have only just joined but there is some…
Have only just joined but there is some great offers and will be taken my insurance out with them as soon as I have date of arrival for my horse.
1 november 2022
Omdöme utan inbjudan
Easy process with a quick result and…
Easy process with a quick result and positive outcome.
30 oktober 2022
Omdöme utan inbjudan
Fab products and good membership package
1 november 2022
Omdöme utan inbjudan
My order arrived next day and it was…
My order arrived next day and it was just what i wanted at a great price👌
10 november 2022
Omdöme utan inbjudan
New customer
joined the one club, great members discount, free returns system, returns label in the parcel, great service.
2 november 2022
Omdöme utan inbjudan
I emailed to say I was unhappy as product was faulty
I emailed to say I was unhappy as I had brought the ultimate grazing muzzle and the stitching had broke my horse had only had it on over night.. My horse has only had 2 muzzle in the last 5 years.
Thank you for your email and for the images provided.
Our product team have reviewed the images and do not believe this to be a fault with the product. Grazing muzzles are designed to provide an element of give for safety reasons and this damage looks to have been caused by an external influence.
As equestrians ourselves we understand how disappointing it can be when a product is damaged so soon into its life span.
As this is not deemed as a fault, we would not be able to support you with a replacement or refund I'm afraid but as a valued customer and due to the damage occurring so soon, we would like to offer you a £10.00 voucher to redeem off a future order.
And also I will NOT be buying from them again
8 november 2022
Omdöme utan inbjudan
Svar från Harry Hall
Dear Lisa, we are very sorry to hear you are disappointed with our response. We have a highly trained team who assess the images of any damaged items and we are sorry that on this occasion we did not feel the damage was caused from a manufacturing fault. However, as a valued customer we wanted to support with a goodwill gesture of a voucher code. Please can we ask for you to contact our friendly customer service team on 01274 711011 for us support you further. Kind regards, HH
Insurance
Easy to use and very informative with the use of insurance plan, only problem was with miscommunication, but this was easily resolved.
28 oktober 2022
Omdöme utan inbjudan
Past with flying colours
Absolutely over the moon with my new Harry Hall all weather long coat, already been put to the test and passed with flying colours 😀 hours spent outside dog training in the poring rain and i remained dry and warm!! Also everyone comments on how nice it looks. Very happy customer 😀
19 oktober 2022
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.