HSC is really helpful and professional. Have had a lot of routine dealings with them (MOT, service etc) and they really helped when we needed some damage to our car sorted via a third party's insuranc... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time visit with my cherished Smart Car and I was certainly not disappointed. Had an annual service as well as a couple of specifics and all went well. Service reception was well organised, thoro... Se mer
Car needed M.O.T and service , easy to book appointment, welcomed on arrival , kept updated on progress and any required work , clear description of costs involved , and work completed in good time .... Se mer
Always use this place for servicing. Reasonable prices and friendly service. Had to pop in for a small issue with the car but no problem in dealing with me quickly and reasonably.
Företagsinformation
Skrivet av företaget
Harrow Service Centre is an independent Approved Bosch Service and Repair Centre, established for over twenty-five years and located on the A404 Pinner Road, behind the Shell Petrol Station and within walking distance from Harrow Town Centre. We are an active member of Trust My Garage (Independent Garage Association), a nationally recognised customer assurance association. We have over 600+ reviews on Trust My Garage and over 800+ reviews on Google, the most reviews in a 10 miles radius from HA1 4EU. We are proud to have been shortlisted as a finalist at the British Independent Garage of the Year Awards 2022 hosted by Independent Garage Association at The British Motor Show in August at Farnborough International Expo Centre dedicated to recognising Britain’s garages and showcasing their outstanding skills, passion, and innovation. It is a consumer code that acts as a badge of quality for the independent sector, and is a recognised brand that customers know they can trust. We work to Trading Standards Institute approved code which ensures peace of mind.
Kontaktuppgifter
103-105 Pinner Road, HA1 4EU, Harrow, Storbritannien
- 020 8863 0760
- info@harrowservice.co.uk
- harrowservice.co.uk
4,9
Utmärkt
338 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly and efficient service as…
Friendly and efficient service as usual. Thank you.
14 november 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Thank you for the 5-star review! We’re here to serve you anytime - Team HSC
Trusted service centre
I have been using this garage for many years and have always found them trustworthy and reliable, also polite and professional. I would not hesitate in recommending them to others.
29 oktober 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Thanks for letting us keep you on the road. We appreciate your business. – Team HSC
Great service!
Been to HSC a number of times, and as always was really impressed and happy with my sevice and MOT. Khush in particular was extremely helpful and friendly!
25 oktober 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
We appreciate your custom and look forward to serving you again soon, not too soon for a good reason – Team HSC
Great experience and customer service.
Have visited Harrow Service Centre a few times now for an MOT for my car. I have always experienced great customer service and found they took care with my car, it is for these reasons I will continue to use them as it is not easy to find genuine and trustworthy garages anymore and Harrow Service Centre ticks all the boxes for what I look for.
19 oktober 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
We’re grateful for your trust in our services & appreciate your feedback. Your satisfaction means a lot, and we hope to help you again in the future – Team HSC
Trustworthy, reliable, efficient and friendly.
HSC are trustworthy, reliable, efficient and friendly. My family have been a client of theirs for over twenty years for our MOTs and services. We had tried many other local, and also not so local garages, before we tried them, none of which gave us the same peace of mind. Hence we have remained a regular customer for over two decades.
Naturally I highly recommend them very highly.
18 september 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Thanks for trusting us with your vehicle – we appreciate your business & look forward to helping you in the future - Team HSC
I was happy with diagnosis of the…
I was happy with diagnosis of the problem but surprised that so much labour cost was involved in changing the ignition switch. Also the car was not cleaned when I picked it up.
8 oktober 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Hi Keith, Thank you for your custom and taking the time to share your experience with us. With regards to washing cars, we include that in vehicles booked in for servicing. If we get chances to wash other cars for standard repairs we aim to do so, but currently we are quite busy, so unfortunately you vehicle was not washed & hoovered. Team HSC.
Quality of Service
The Clear Breakdown of the Vehicle Issues and Temporary Solutions to Implement to narrow down the cause of the issue.
After identifying the cause, the booking, repair and service was exemplary.
12 september 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Thank you for the review! Your feedback is much appreciated and helps our team improve.
NX300 full service carried out…
had my nx300 full service carried out by HSC few more issues found and rectfied by the garage,staff are great and helpfull, pleased with the work carried out at a price more competitive then lexus dealeships.more then happy to have future services carried out at HSC
keep up the good work
10 oktober 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
We sincerely appreciate your business and your valuable feedback.
Damaged my new merc’s engine
They damaged my Mercedes engine after their faulty repairs and fake service. Took my brand new merc to Harrow service centre for a coolant pump issue, they ended up cutting my wires and taping them with electric tape which caused water to go through all the wires and caused another coolant pump to go faulty. I had to take it to Mercedes dealership to fix the damages they did. So not only did I pay a fortune but ended up paying a lot more to go fix their work!! Absolutely nightmare. DO NOT recommend. Who ever is leaving positive reviews is lying. Or is a bot. Do not take your car to them they will scam you and ruin your cars engine even more!! And then they will tell you that you have 30 day guarantee with their work so bring back the car if it has problems after their work.. again a SCAM so they can say there is a “new problem” and it has nothing to do with their work and they’ll charge you more. Absolutely horrendous experience. Don’t believe any of these positive reviews and don’t take your car there unless you want it ruined. I had to get ALL their work repaired by the dealership after! Who were very shocked at how they ripped off my engine wires then stuck them back together with tape!!!!!
8 oktober 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Hi Shahed,
Thank you for your valuable custom and we are very sorry to hear of your disappointment and appreciate your time in sharing your detailed false review with us and wasting your energy. You have failed to mention in detail what really happened.
How can a 2019 Mercedes A Class with 60812 miles which has had only 2 services updated digitally on the Mercedes platform be brand new? In 28.10.19 at Gerard Mann for Service A at 9405 miles and 20.12.23 at Harrow Service Centre for Service B at 57713 miles,
Your vehicle was booked in with us on 12/12/23 for a full service and the engine light showing on the dashboard after you had gone over a cycle and the insurance company had repaired the body damage and declined to rectify the engine light as they mentioned there was no chance of the engine light coming on as result of the accident.
You asked us to contact the insurance company on your behalf, which we did, and they declined the claim. We replaced the electronic coolant water pump which just requires plugging in and no wiring needs to be rectified so your review does baffle us.
It will only be kind and courteous of you to leave a wonderful review for the Mercedes dealer who has helped you out.
We have an outstanding protocol in place in providing the best in customer satisfaction and value for money and the testaments from our customers from over 1200 reviews combined on Google, speaks for itself along with being finalists for Garage of the Year 2022 and 2023.
We hope you have achieved peace of mind by posting a negative review when we did the best, we can for you.
MOT marvellous service
Needed an MOT sameday due to a malfunction at my usual -> these lovely folk squeezed me in THAT AFTERNOON and did a smooth efficient job, whilst I waited in their well euqipped reception lounge. Honestly cannot fault a thing erverything was great. Would recommend.
1 oktober 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
Excellent service
Excellent service. Been going to Harrow Service Centre for 4 years after poor service from Jaguar. Wouldn’t go anywhere else now. Thoroughly recommend.
4 september 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
We value your custom and appreciate the kind words. Look forward to helping you again. Team HSC.
Harrow Service Centre
They never fail. Service received is always top notch
3 september 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Hi Kaushik, Thank you for your custom and taking the time to share your kind words. Team HSC
First time customer. Saved myself a over £500 on servicing…
Saved myself a over £500 on servicing my BMW X7 with HSC compared to BMW Main dealership. Service record was updated on the XDrive and BMW data base. BMW main dealership also quotes over £800 to repair a disconnected sensor. HSC simply replugged it in for free. Very professional and honest service.
2 juli 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
We value your custom and appreciate the kind words. Look forward to helping you again. Team HSC.
Svar från Harrow Service Centre
Hi . Thanks for your custom and the team at HSC look forward to helping you again in the future.
This garage will rip you off
I’m not sure why this garage has such good reviews, I left my car in last year and was charged nearly a grand for a full service on my bmw 5 series it’s usually only £350 in a German car specialist. I then after a few weeks experienced further issues in my car and was charge £510 when I took it back. I asked them to also fit an emergency call system battery which they informed me they could not do, and that only bmw could fit this. I was able to YouTube this and fit the battery myself, so this was quite alarming as I have no mechanical experience. I also has a problem with my button that unlocked the child lock for the windows at the back of the car, I was told they would have to strip the door down and make an investigation into this, at this stage I knew something was wrong and said that I did not want them to do this and to give me the car back. I was then able to YouTube the issue and it was simply that some dust was stuck around the button and needed to be blown out. When I went to collect the car one of the staff members had taken my keys home with them, in my opinion this was done on purpose as I had challenged them about the amount of repairs and costs I was being charged on the car as it was a 2019 model and was serviced every 6 months with no issues. When I took it to a German car specialist for my next service he could confirm that I was just being overcharged and the amount of repairs on the report sheet from H.S.C could not have been possible, I ended giving them almost £1500.
23 november 2023
Omdöme utan inbjudan
Svar från Harrow Service Centre
Hi Raymond,
Thank you for your valuable custom and we are very sorry to hear of your disappointment and appreciate your time in sharing your detailed false review with us. You have failed to mention in detail what really happened.
Firstly you visited as twice, 15.11.23 (mileage 89686) and 04.11.24, (mileage 94904) on your first visit we performed a full service and on your request you asked us to have a look at the vehicle jerking when accelerating on fuel mode and not hybrid, where we diagnosed spark plug and four ignition coils worn & unserviceable and thereafter the vehicle was running smoothly, The cost of your first visit including VAT was £957.00 for a full service that included, oil filter, engine oil, engine flush, air filter and pollen for £549.00 and £408.00 for labour, four spark plugs and ignition coils. The total cost of £957.00.
On your second visit 04.01.24 you booked in your vehicle for the cruise control not working and we diagnosed the steering squid to be worn and unserviceable, and you were given the cost of £510.00 including VAT. On this occasion you asked us to have a look at the passenger windows won’t unlock and we advised we will need to remove front right door panel to inspect which you declined for us to proceed.
We mentioned the call system battery was unable to be done by us because of many previous experiences whereby it’s not always just the battery needing replacing as you suggest you were able to do by looking at a YouTube video. In some cases, the complete unit would need to be changed with specialist programming, so for that reason we recommended booking in with BMW. You don’t need mechanical experience to watch and copy from a YouTube video, but it also does not make you an experienced and knowledgeable vehicle technician. So fairly, instead of taking your money for the time we would have spent changing the battery for us to perhaps tell you it’s not fixed, we feel our recommendation was fair.
A technician took your vehicle keys accidentally and returned them within 30 minutes, at which time you could have asked for clarification on the repairs or a discount which you didn’t.
We have an outstanding protocol to follow up every customer by email or call after a few days of visiting us where you can address your concerns, you failed to reply to our email and chose to leave us a negative review which isn’t fair.
Every business has its own operating cost depending on their rent, rates, staff salaries, staff training and affiliation with motoring bodies i.e. RMI, Bosch, which are different to other garages.
We are confused on how your vehicle is serviced every six months when below the digital uploads for your information are.
23.05.24 – 87828 miles – _ _ _ Auto Services
15.11.24 – 89686 Miles – Harrow Service Centre
20.04.21 – 19887 miles – Fairfield Garage
02.05.19 – 7 miles – GBA Group
The mileage on your vehicle when you had its MOT on 13.02.2024 was 97906 and when you had it serviced at _ _ _ Auto Services, they entered 87828. Your new garage can’t even get the basic details correct; hope they have serviced it correctly.
We have an outstanding protocol in place in providing the best in customer satisfaction and value for money and the testament from our customers speaks for itself.
We hope you have achieved peace of mind by posting a negative review when we did the best we could for you.
Excellent service
Excellent service, good Staff.Quick and efficient service
20 juli 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Thank you for taking the time to share your review. Really appreciated. Team HSC.
MOT plus Service
Following the MOT, the car was delivered promptly and in pristine condition. I value the exceptional service the Harrow Service Center and its team provides.
15 augusti 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Hi . Thanks for your custom and the team at HSC look forward to helping you again in the future.
Svar från Harrow Service Centre
Thank you for the 5-star review! We’re here to serve you anytime.
Excellent service
Excellent service
Throughout car inspection
Updated to me with faults repair work needed
Honest and reasonable bill
Car fully vaulted and vacuumed
8 augusti 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Thank you for the 5-star review! We’re here to serve you anytime.
Excellent Customer Service
I took my car for an MOT & FULL SERVICE. Excellent customer service. Great technicians. They also washed and hoovered my car, which I was not expecting so I was very happy. I would 100% recommend anyone to take their vehicle to Harrow Service Centre.
31 juli 2024
Omdöme utan inbjudan
Svar från Harrow Service Centre
Thank you so much for taking the time to leave us a 5-star review. We sincerely appreciate your business and your valuable feedback.
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