I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Emily's a breath of fresh air. I had an issue and she sorted everything out nothing was too much trouble. Everything up to now has been a positive experience. Thank you for all your help. Much appreci... Se mer
I hadn't heard of this company and was slightly dubious about using them. No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Ha... Se mer
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Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that âdue to some people... Se mer
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Företagsinformation
Skrivet av företaget
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support â not automated interactions â and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If youâre looking for trusted, supportive care from a team that genuinely puts people first, weâd love to support you on your journey.
Kontaktuppgifter
Storbritannien
- help@happen.co.uk
- happen.co.uk
3,9
Bra
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Good customer service
I had a phone call with Krishna. He was very help. Managed to help me sort out my issues. He was very professional and helpful.
19 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Mrs. Alexander,
Thank you so much for your kind feedback! We're delighted to hear that Krishan was able to assist you and provide the professional support you needed. We'll be sure to pass your kind words along to him â it will mean a lot.
If you ever need further assistance, please donât hesitate to get in touch.
Kind Regards,
The Happen Team
Good guidance from clinician
19 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Jeanne,
Thank you for your kind feedback â we're so pleased to hear that you found the guidance from our clinician helpful.
Our team is committed to providing clear, supportive, and expert care at every stage of your journey. If there's anything more we can do to assist, please donât hesitate to reach out.
Kind regards,
The Happen Team
Poor service
Although highlighted payments were too late for delivery 2 weeks ago failed to contact- meant to receive delivery today not been delivered- as it refrigerated products- and its 30â Iâm guessing the product if itâs delivered tomorrow will be ruined- no contact from Pharmacy or Happen and DPD say itâs not their fault!
16 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Hi Susan,
We're very sorry to hear about your recent experience and truly appreciate you bringing this to our attention.
We understand how frustrating and concerning this must beâespecially when dealing with time-sensitive, temperature-controlled medication. Please rest assured that we take issues like this seriously.
Our team is currently reviewing what went wrong, including the delay in communication and the delivery process.
Someone from our team will be in contact with you directly to resolve this matter and ensure you are supported moving forward.
Thank you for your patience, and again, we sincerely apologise for the inconvenience caused.
Kind regards,
The Happen Team
Delivery on time suplort and advice anytime
Grsat service quick to advise and support very effective product
16 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Hi Stewart,
Thank you so much for your kind feedback! We're thrilled to hear that you've had a great experience with our service and found the product effective.
Your support means a lot to us, and weâre always here if you need any further advice or assistance.
Kind regards,
The Happen Team
always prompt and in time great
15 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Hi Patient,
Thank you so much for your kind words! We're delighted to hear that you've found our service prompt and reliable.
We truly appreciate your support and look forward to continuing to assist you.
Kind regards,
The Happen Team
This is the worst company Iâve everâŠ
This is the worst company Iâve ever dealt with. Not worthy of ANY stars. Do NOT order with them. Now having to go through lengthy process of taking them to court and having to involve lawyers. Chargeback made through the bank as Happen would not respond to messages. The bank is re investigating the charge back due to Happen sending delivery notices using fake signatures. The bank is re opening the case and has NOT ruled in your favour. The proof of delivery you sent was from the 14th FebruaryâŠ.two weeks BEFORE I even made the order using a fake signatures. There is a full investigation now. This is fraud!!!
15 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Sharon,
Thank you for your feedback. We truly understand your frustration, and we want to assure you that weâve made every effort to resolve the situation. Unfortunately, we were unable to do so because the issue was not on our end.
You initiated a chargeback with your bank. The chargeback was then resolved in our favor. Weâve provided the bank and you with all relevant evidence to support our position. The matter was thoroughly investigated, and as part of that process,
If you remain dissatisfied, we regret thereâs not much more we can do at this point. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Kind regards,
The Happen Team
Spoke to Krishan this afternoon aroundâŠ
Spoke to Krishan this afternoon around 13:00 hrs very friendly very helpful and sorted out my problem 10/10 for His Customer Service.
Andrew Jones
(Andy)
15 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Hi Andrew,
Thank you so much for your kind words! Weâre thrilled to hear that Krishan was able to help resolve your issue. Weâll be sure to pass on your feedback to him. We appreciate your feedback and look forward to assisting you again in the future!
Kind Regards,
The Happen Team
Ongoing support from customer service girl ( Kaz) is soâŠ
The customer service girl ( Kaz) is so supportive and if I have any queries re delivery or dosage ect. Kaz has always been able to put my mind at rest.đ
13 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Thank you so much for your kind words, Jenny! We're delighted to hear that Kaz has been so supportive and helpful with your delivery and dosage questions. Weâll be sure to pass on your lovely feedback to her. If you ever need anything else, weâre here for you! đ
Very helpful staff on the phoneâŠ
Very helpful staff on the phone -Responsive to my requests. Juanita was very helpful
14 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Thank you so much for your kind words, Jim! We're delighted to hear that Juanita and our team have been responsive and helpful with your requests. Providing excellent support is very important to us, and your feedback means a lot. Please donât hesitate to reach out if you need anything else!
Kind Regards,
The Happen Team
Much better
Much better. Was not thrown over the gare. He actually came to the door
14 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Sally,
Thank you for your feedback! Weâre pleased to hear the delivery experience improved and that our team made sure to come directly to your door. Your satisfaction is very important to us, and weâll continue working hard to provide the best service possible. If you ever need anything else, please donât hesitate to reach out!
Kind Regards,
The Happen Team
Excellent service
14 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Elaine,
Thanks so much for your feedback! We're thrilled you had an excellent experience. If you ever need anything, just let us know!
Kind Regards
The Happen Team
The company was very good and reliableâŠ
The company was very good and reliable and helpful.
Mckyle
13 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Marcia,
Thank you so much for your kind feedback! We're thrilled to hear that you found our service to be reliable and helpful.
We're especially pleased that Mckyle from our Customer Service team was able to assist you â we'll be sure to share your kind words with them. It's always wonderful to hear when our team members make a positive impact.
If there's anything more we can help you with, please donât hesitate to get in touch.
Kind regards,
The Happen Team
Svar frÄn Happen
Thank you so much, Julie! We're delighted to hear you had an amazing experience. Your support means a lot to us, and we look forward to welcoming you again soon!
Kind Regards,
The Happen Team
RIP OFF AVOID LIKE THE PLAGUE
ÂŁ138 for 1st order of 7.5mg then they increase to ÂŁ239 for the second!!!!! AND via a Stealth subscription. Absolute RIP OFF. plus their customer service is impossible to get hold of , placed an order 8/8/25 Happen post a message on site account ( but not by email) saying new pictures needed uploading but no way of uploading new pictures.
Save your time and money and use a reputable company.
I've started a chargeback via my bank to get a.refund as.they dont answer support tickets.
Update 15/08/25
You haven't processed a refund , as of today the ÂŁ138 has still not been refunded.
8 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Joseph,
Thank you for allowing us the opportunity to call you and address your concerns. Your feedback means a great deal to us, and we appreciate you taking the time to discuss the issues you encountered. We are actively working to ensure that all of your concerns are taken into consideration and that we continue to improve our services.
Please note that your queries have been resolved, and we hope that if you decide to come back in the future, we will be prompt to assist you. We also hope that your journey with your new provider meets all your expectations.
If you have any further questions or need additional support, please don't hesitate to reach out.
Update 19/08/25
Dear Joe,
We emailed you on 14/08 to advise that the payment authorisation had been reversed back to your original payment method. To provide further clarity:
When you place an order with us, our system requests authorisation from your bank to reserve the funds. This is not an actual payment â it is simply a âholdâ to ensure the funds are available once we have all the information needed to process your order.
If we do not receive the required information within 7 days, the authorisation automatically expires, and your bank releases the hold. As the funds never leave your account, no refund is processed. You can confirm this by checking your banking app or statement, where youâll see the hold removed once released.
Kind regards,
The Happen Team
Great customer service
Preston was great and answered all my problems and told me how to move forward after I received my medication
12 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Thank you so much for your 5-star review! Weâre so pleased to hear that Preston was able to answer all your questions and guide you on the next steps after receiving your medication. Weâll be sure to pass your kind words on to him â feedback like this really makes our day!
Wishing you all the best moving forward,
The Happen Team
Preston provides excellent service
Preston provides excellent service
12 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Hi Elaine,
Thank you for your 5-star review! Weâre delighted to hear that Preston provided you with excellent service â weâll be sure to pass on your kind words to him.
Best wishes,
The Happen Team
Svar frÄn Happen
Dear Patient,
Thank you so much for your kind words! We're thrilled to hear you received excellent service from Mickyle today â we'll be sure to pass your feedback on to him.
If there's anything else we can help with, just let us know â we're always here to support you.
Warm regards,
The Happen Team
What a frustrating company - AVOID.
What a frustrating company. My orders have consistently been late, and their charges have ramped up considerably. Their response to support requests is woeful and despite having submitted 2 support requests via e-mail I resorted to calling them as I had no response. On calling I got no further and was frustratingly told to send my complaint by e-mail. Oh, the irony of attempting to complain about a lack of response to e-mailâŠâŠ.by e-mail. As a matter of interest I asked the rep on the phone how big Happen was, and was told that âI donât know, Iâve not been here longâ. When I asked if it was 2, 20, 200, or 2000 people again I got a âdonât knowâ. So despite the fact that the rep made reference to a number of departments, my thoughts are that this is a kitchen sink operation - it certainly looks that way. My suggestion is AVOID this company.
8 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Paul,
Thank you for your feedback â weâre very sorry to hear how frustrating your experience has been.
We want to clarify that after a thorough clinical review, your order was not processed because the prescribed medication was not deemed suitable for you. In line with our duty of care, we must always prioritise safety and clinical appropriateness, even if it means weâre unable to fulfil an order.
Thank you for taking our call and allowing us the opportunity to address and understand your queries. Please note that any decision we make is always with your health and safety in mind. We appreciate how disappointing and inconvenient this may have felt, and we regret that our communication around this decision did not meet your expectations. We have attempted to reach out directly to provide more information and support, and we're still very happy to speak with you to answer any questions you may have.
We're committed to improving the way we communicate in situations like this and we truly value your feedback.
Kind regards,
The Happen Team
Great customer service
Great customer service, very helpful and knowledgeable
5 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Sharon,
Thank you for your lovely feedback. We're so pleased to hear that you found our customer service helpful and knowledgeable. It's always our goal to provide the best support possible, and your kind words are truly appreciated.
If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
The Happen Team
Preston called me today to review myâŠ
Preston called me today to review my next prescription, I found him very kind and helpful.
There customer service is excellent.
8 augusti 2025
Omdöme utan inbjudan
Svar frÄn Happen
Dear Patient,
Thank you for your kind words. We're very pleased to hear that Preston was helpful and that you had a positive experience. Your feedback means a great deal to us, and weâre glad our customer service met your expectations.
If you need any further assistance, please donât hesitate to get in touch.
Kind regards,
The Happen Team
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.