Let’s just say that everything needed from the delivery was executed within 3 hours. It was delivered on time and the customer service was excellent as I added the wrong delivery type first off. Cla... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The hamper was very nicely presented and the description on the website was accurate. Delivery was timely and there was good communication throughout the process. This was my first time using hampe... Se mer
Företaget har svarat
Delivered without a card so had to ring recipients a week later to tell them I sent hamper. Just not good enough. To make matters worse, it was late. And the final cherry on the cake, th... Se mer
Företaget har svarat
Made the order and realised I hadn't specified a date which I needed to do. Emailed them and they replied rapid and amended the date free of charge. Great customer service.
Företagsinformation
Skrivet av företaget
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Kontaktuppgifter
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Storbritannien
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great quality
Fast, smooth and good quality. Great customer service.
20 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Ben,
Thank you for taking the time to leave such kind feedback. We’re really pleased to hear that you were happy with the quality of your order and that the experience felt smooth and efficient from start to finish. It’s also great to know our customer service met your expectations, as that’s something we take a lot of pride in.
Kindest regards,
Team Hampers.com
Gift message not included - embarrassing
I sent a hamper with a request to include a gift message. The recipient received the hamper but it did not include the gift message so they did not know who had sent it. This was embarrassing as I had to check with the recipient to see if they had received it with made a mockery of sending a gift,
And to make matters worse Hampers.com asked me to review their service via "Reviews.io" and the optional questions about speed of delivery, overall experience, customer service and how likely I am to recommend Hampers.com did not work!!!
17 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Jane,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration this caused. We understand how important a gift message is, especially when sending a hamper as a surprise.
The gift message is included on the gift card, which is placed in a clear plastic pouch at the front of the hamper, next to the delivery label. Unfortunately, this can sometimes be overlooked when the hamper is opened, and we appreciate you highlighting this as it shows us we need to make the placement clearer.
We also apologise for the issues you experienced with the review questions not working and will ensure this is passed on to the relevant team. Your feedback is genuinely valued and helps us improve our service.
Kind regards,
Team hampers.com
Mood boosting present.
My sister was very happy with her hamper of wine and snacks.
19 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Melody,
Thank you for your lovely feedback. We’re so pleased to hear the hamper was a mood-boosting treat and that your sister enjoyed the wine and snacks.
Thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
I bought the White Christmas Hamper for…
I bought the White Christmas Hamper for £50, which would have been free delivery but there was a 10% discount which made it £45 + £5.99 delivery. A little pointless really. The Hamper on the picture looked better than in reality. It was pictured with a basket but was delivered in a sack, nice looking sack too but not as advertised. I think in future I'll be cheaper just putting a Hamper together myself.
19 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Steven,
Thank you for taking the time to share your feedback, and I’m sorry to hear the hamper didn’t meet your expectations.
We understand how frustrating it can feel when a discount then affects delivery charges, and we appreciate you raising this. I’m also sorry for the disappointment around the presentation. While some hampers are shown with baskets for styling purposes, certain ranges are delivered in our branded sacks, and we understand this wasn’t what you were expecting.
Your comments are really valuable and will be shared with the team as we continue to review both our pricing structure and how our hampers are presented online.
Thank you again for your honest feedback. Wishing you a lovely Christmas.
Kindest regards,
The Hampers.com Team
Easy ordering
Easy ordering. Special gifting. Recipients love it!
17 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Maria L,
Thank you for your lovely feedback. We’re really pleased to hear the ordering was easy and that the recipients loved their gifts.
Thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
I wasn’t impressed with how little was…
I wasn’t impressed with how little was in the basket. I would have been cheaper creating my own basket. As it was for £85 , I then had to buy more stuff to add to the basket to make it look presentable. Never again
19 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Jean,
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear how disappointed you felt with the hamper.
We understand how frustrating it is when a gift doesn’t feel like the value you expected, especially when you then felt you had to add more items yourself to make it presentable. That’s certainly not how we want our customers to feel.
While our hampers focus on artisan products selected for their quality, your feedback around perceived value is really important to us and will be shared with the team for review.
Thank you again for being honest about your experience.
Kindest regards,
The Hampers.com Team
I was a little dissapointed that no…
I was a little dissapointed that no note was in package and the goods were packed seperate to the sack.
13 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Pheona,
Thank you for your feedback, and I’m sorry for any disappointment caused.
The gift message is placed at the front of the hamper in a clear pouch next to the delivery label, however apologies if this was missed or not made clear at the time of delivery. We also appreciate your comments regarding the packing, as presentation is important when a hamper is being sent as a gift.
Thank you for taking the time to share your thoughts.
Kindest regards,
The Hampers.com Team
Fair price
Fair price, arrived early in good condition, good selection of products, would recommend.
18 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Peter,
Thank you for your feedback. We’re pleased to hear you felt the hamper was good value, arrived early, and in great condition.
We really appreciate the recommendation and thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
This hamper was absolutely perfect
This hamper was absolutely perfect. Well packaged, arrived on time, so I have nothing negative to write. I would definitely recommend to others. Fabulous!
18 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Helen,
Thank you so much for your lovely feedback. We’re really pleased to hear the hamper arrived on time, was well packaged, and exactly what you’d hoped for.
We really appreciate the recommendation and thank you for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
Awful. Avoid
Awful. They used Evri and at first it was delayed (apparently delivered on 21st, 3 days late) then we were told it was delivered, only it was to a completely different address! Do not use this company unless you want to upset and disappoint your recipients. Simply awful.
21 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Simon,
Thank you for taking the time to share your feedback. I’m very sorry for the frustration this has caused, especially as the order was intended as a gift.
At present, we’re unable to locate your order using the information available on Trustpilot. If you could please reply directly to this review or email us at help@hampers.com
, we’d really like the opportunity to investigate this and see how we can put things right.
Kindest regards,
The Hampers.com Team
Nice small treats hamper
Easy to order and got a discount code. Good comms regarding delivery. Delivered on time.
Nice small treats hamper.
19 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Heather,
Thank you for your lovely feedback. We’re glad to hear the ordering process was easy, communication was clear, and everything arrived on time.
We’re also pleased you enjoyed the treats in the hamper. Thanks again for choosing Hampers.com and for taking the time to leave a review.
Kindest regards,
The Hampers.com Team
Efficient service and bang on tym…
Efficient service and bang on tym delivery!
12 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Afzal,
Thank you for your great feedback. We’re really pleased to hear the service was efficient and that delivery was bang on time.
Thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
Excellent Customer Service
So this was my original review “The buying process was fine but the delivery company just left the package on the doorstep. It wasn’t signed for and ended up getting soaked in the rain and ruined.” Hampers.com reached out extremely quickly once they heard what the delivery company had done and have since changed couriers. I’ve used them again since the mishap and couldn’t be happier. Their new courier gives you plenty of updates on your delivery and will even let you know within the hour when your parcel is being delivered. As I said before Hampers.com offer a great service, easy ordering, particularly when your ordering for family from overseas and I’ll keep using them as I have for many years.
16 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Jason,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about the delivery experience you described. That’s understandably frustrating, especially when an item is left unattended and damaged by the weather.
Unfortunately, we’ve been unable to locate your order based on the details available on Trustpilot. If you could please respond directly to this review or get in touch with us at help@hampers.com, we’d really like the opportunity to look into this and see how we can put things right for you.
Thank you again for bringing this to our attention.
Kindest regards,
The Hampers.com Team
Allready sang your praises
Allready sang your praises - published on Trustpilot!..
18 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear F Fox,
Thank you so much for your kind words and for taking the time to share your feedback on Trustpilot. We really appreciate the support and are so pleased you were happy with your experience.
Thanks again for choosing Hampers.com.
Kindest regards,
Smashed hamper, poor customer experience
A hamper sent to me as a gift arrived smashed and covered in a sticky relish and broken glass.
Customer services were slow to respond and not very helpful and were requesting the damaged items to have a collection arranged and then a replacement would be sent out.
I didn’t feel it was worth my time and effort to send back what is in effect a few quids worth of product.
19 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Steven,
I’m very sorry to hear about the condition your hamper arrived in. Receiving a gift in that state is incredibly disappointing, and I completely understand why this left you feeling frustrated.
I’m also sorry that the follow up from our customer service team didn’t meet the level of support you should expect, particularly when dealing with broken glass and damaged items. That’s not the experience we want anyone to have.
If you would like us to revisit this and look at a more suitable resolution, please do get in touch with us at help@hampers.com
. We would genuinely like the opportunity to put this right for you.
Thank you for taking the time to share your feedback.
Kindest regards,
The Hampers.com Team
All easy
All easy. Great customer service and excellent hamper
Thank you
18 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Paul,
Thank you for your kind review. We’re so pleased to hear everything was easy and that you were happy with both the service and the hamper.
Thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
Excellent all round
Excellent all round, arrived when it was supposed to, items in excellent condition.
Recipient over the moon.
What More can you ask for?
Thank you.
17 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Ziggypop,
Thank you so much for your lovely feedback. We’re really pleased to hear everything arrived on time, in great condition, and that the recipient was over the moon.
Thanks again for choosing Hampers.com and for taking the time to leave such a kind review.
Kindest regards,
The Hampers.com Team
Great website
Great website, easy to navigate, speedy checkout and despatch.
6 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Paul,
Thank you for your kind feedback. We’re really pleased to hear you found the website easy to use and that everything from checkout to dispatch was smooth.
Thanks again for choosing Hampers.com and for taking the time to leave a review.
Kindest regards,
The Hampers.com Team
Placed an order of two hampers…
Placed an order of two hampers delivered to the same address in time for Christmas, one has been delivered one is still saying that it’s awaiting arrival at evri. Your customer service team only seem to apologise and say they will email evri to get an update, but according to their tracking they have not received it. So has it even been dispatched? Your customer service team has been very unhelpful in resolving this or investigating this.
19 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Nicholas,
Thank you for taking the time to share your experience, and I’m very sorry for the frustration this caused, especially so close to Christmas.
I can see that a resolution has now been provided, and I’d like to sincerely apologise again for the uncertainty and delays you experienced while this was being investigated. I understand how disappointing it is when one part of an order arrives and the other does not, and I’m sorry that this impacted your experience with us.
I do hope we’ve been able to restore your faith in us and that you’ll consider giving us another chance in the future.
Wishing you a very Merry Christmas.
Kindest regards,
The Hampers.com Team
A prompt service
A prompt service. The recipients are delighted with the contents. As far as customer service is concerned, my mistake with a delivery address was corrected within a couple of hours (Thank you Naomi), with confirmation of the correction the next day. Quite rare,these days.
17 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Rod B,
Thank you for your lovely review. I’m really pleased to hear the recipients were delighted with the contents and that the service was prompt. I’m also glad Naomi was able to correct the delivery address quickly for you and keep you updated - your kind words will be passed on to her.
Thank you for taking the time to share your experience.
Kindest regards,
Team hampers.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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