Let’s just say that everything needed from the delivery was executed within 3 hours. It was delivered on time and the customer service was excellent as I added the wrong delivery type first off. Cla... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The hamper was very nicely presented and the description on the website was accurate. Delivery was timely and there was good communication throughout the process. This was my first time using hampe... Se mer
Företaget har svarat
Delivered without a card so had to ring recipients a week later to tell them I sent hamper. Just not good enough. To make matters worse, it was late. And the final cherry on the cake, th... Se mer
Företaget har svarat
Made the order and realised I hadn't specified a date which I needed to do. Emailed them and they replied rapid and amended the date free of charge. Great customer service.
Företagsinformation
Skrivet av företaget
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Kontaktuppgifter
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Storbritannien
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The hamper
The hamper I sent to my family who don't live anywhere near me and I doubt I shall receive any form of thanks so i'm hoping your advert is as honest as it wishes me to believe.
Happy Christmas and a prosperous New Year
24 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Mike,
Thank you for your message and for choosing to send one of our hampers to your family. We truly hope it was well received and brought them some enjoyment, even if you’re not able to hear their thanks directly.
We appreciate you placing your trust in us and hope you had a lovely Christmas and a prosperous New Year too.
Kindest regards,
Team Hampers.com
Updated Review after good customer service - Xmas Hamper now due to be delivered on 29th December
I have now altered my rating as the company have provided a full refund for the failed delivery.
Notified that the pre ordered Xmas hamper will not be delivered as paid for today (Xmas eve) but will be on the next working day - 29th December - which is no good for a Xmas Hamper as a present! DPD emailed to say they had it in the system for delivery but Hampers.com messaged to say (at 4pm on Xmas Eve) that they had messed up with a small number of orders, so no doubt I am not alone!! I would not use these again - be warned. Order number SY3623287 for authentication. I paid extra for nominated delivery date - Message from Hamopers.com at @4pm Xmas Eve -
"We’re really sorry to let you know that the hamper you were expecting to be delivered today will now be delivered the next working day.
Unfortunately, due to an issue outside of our control, a small number of orders were not accepted into the carrier network as planned. As soon as we became aware, we worked urgently with our delivery partners to resolve this and ensure your order is prioritised for the earliest possible delivery.
We completely appreciate how disappointing this will be, especially if you were expecting your hamper today, and we are truly sorry for the inconvenience caused. Please be assured that your order is safe and scheduled for delivery on the next working day."
24 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Mark,
We’re truly sorry to read this and completely understand how upsetting and disappointing this must have been, especially as the hamper was intended as a Christmas gift and you paid extra for delivery on Christmas Eve. Being notified so late in the day, at such an important time, understandably left you with no opportunity to make alternative arrangements, and we’re very sorry for the frustration this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the disappointment of the delay, we hope it goes some way toward acknowledging the impact this had on your Christmas plans.
Please accept our sincere apologies for letting you down on this occasion. We truly regret the experience you had and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
USELESS, NO communication, NO parcel
Ordered a hamper weeks ago to be delivered on Christmas Eve as it was the only day I was home for the holidays to receive this parcel…NO communication, NO update, NOTHING until 4pm today (24/12) stating “your parcel will not be delivered today, to be delivered on 29th.
Absolutely awful service, I recommend NOBODY uses this awful site for their hampers.
24 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Alvey,
Thank you for taking the time to share your feedback. I’m very sorry for the frustration this has caused.
At present, we’re unable to locate your order using the information available on Trustpilot. If you could please reply directly to this review or email us at help@hampers.com, we’d really like the opportunity to investigate this and see how we can put things right.
Kindest regards,
The Hampers.com Team
Ordered a hamper as a gift
Ordered a hamper to be delivered as a gift. Company dispatched the item on time but were sadly let down by DPD who as usual took on too much work, over promised, and under delivered.
This aside the companies customer service did get in touch and did sort this out for me rather quickly. My gift did not arrive on time but this was out of their control. I have to give the company 5 stars as they kept their end of the deal and the customer service quality is high.
Its a shame DPD let everybody down in the chain, but we all know how bad couriers can be in the UK!!
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Lee,
We’re truly sorry to read about this experience and completely understand how disappointing and frustrating this must have been, particularly as the hamper was intended as a gift and you paid extra for delivery before 12pm on a specific date. We appreciate you taking the time to explain what happened and for sharing your order number.
A member of our team has since reached out to you with a full apology and details of the compensation offered. While this doesn’t take away from the frustration you experienced at the time, we hope it goes some way toward acknowledging the inconvenience caused.
Please accept our sincere apologies for how this was handled and for the delay in communication. We genuinely regret that we fell short on this occasion and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Paid for "Express," got "Whenever"
Paid for "Express," got "Whenever"
Total Scam.
Absolute waste of money. I paid a premium delivery for next-day delivery because this was a time-sensitive Christmas gift for a colleague. They took my money, promised delivery today, and then I find out it’s not arriving until Monday. The "customer service" is non-existent. If you actually want your gifts to arrive on time, shop literally anywhere else. They’ll take your £5 delivery fee and give you nothing in return.
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Chris,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Nice hampers, slow delivery
The hampers are, lovely and great value for money. Appreciate that and would use again, however I paid extra for delivery on a given day and this was not met so there was disappointment, since rectified but all they said was it's time of year on couriers being busy and not there fault- don't offer the service then.
20 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Mr Rawlins,
Thank you for taking the time to share your feedback. We’re really pleased to hear you found the hampers lovely and good value for money, and we appreciate you saying you would use us again.
We’re genuinely sorry for the disappointment caused by the named day delivery not being met. We completely understand your frustration, especially when you’ve paid extra for a specific service, and we appreciate your honesty in sharing how this was handled. Your feedback is important to us and helps us review how we communicate and offer delivery options during particularly busy periods.
Kindest regards,
Team Hampers.com
Lovely hamper well stocked with great…
Lovely hamper well stocked with great goodies. Well presented and made a great gift
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Charlie,
Thank you for your lovely review. We’re really pleased to hear the hamper was well stocked, nicely presented, and made a great gift. We appreciate you taking the time to share your feedback.
Kindest regards,
Team Hampers.com
Unfortunately after ordering in plenty…
Unfortunately after ordering in plenty of time and picking a delivery date, the order is now two days late and will not arrive in time. I have chased with the company and no response and the tracker alludes to it not even being with the delivery company. Then I get an email asking for a review….
Following Hampers picking up the issue it appears to be more of a courier issue than Hampers itself. Customer service response was very helpful and resolved the issue. I would use this company again
24 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear KC,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Wanted something really special for my…
Wanted something really special for my folks who live in the UK. This company is outstanding and more importantly my folks ere really impressed. Would recommend them.
19 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Denise,
Thank you for such lovely feedback. We’re delighted to hear you chose us for something special for your parents and that they were really impressed. It means a lot to know you’d recommend us, and we truly appreciate you taking the time to share your experience.
Kindest regards,
Team Hampers.com
Giftgivers beware: My wasted time is worth more than the hampers. 🙁
For the 2nd year in a row, my brother in Canada sent me 2 hampers (ordered at the same time). Both years, the hampers arrived at SE13 6DQ at different times, meaning I had to wait in twice. (Why can’t the 2 boxes be sent out together to minimise inconvenience?!?) Both years, the first parcel didn’t arrive, meaning I wasted a valuable day waiting inside for nothing. This year, I spoke with Agent #1 at Hampers.com immediately after the DPD driver sent me a blank black screenshot (ostensibly my property) saying he tried to deliver (when tracking said he was 5 stops away). Ring doorbell confirms he didn’t show. Agent #1 said she would look into it and phone me back and she never did. Then I rang Agent #2 at Hampers.com who sent out a replacement, but she failed to cancel the first 2. Again, the boxes were shipped at different times, so I received 3 (instead of 2) but had to accept as I didn’t know which ones were gifted to me and DPD only recorded 2 out for delivery. The driver also said that DPD drivers like the one the day before sometimes send out blank nondescript photos to evade responsibility when they don’t feel like delivering. So I phoned Hampers.com again and Agent #3 then asked me to wait in a THIRD day between 9 and 5:30 to ship the duplicate parcel back after they and DPD screwed up (and I had to alert her to cancel the 4th parcel on the way so as to not be asked to wait a 4th day in). So where receiving a gift should have entailed a 1 hour wait indoors, I am now losing a THIRD day of my holiday time waiting indoors. This is in addition to spending many frustrating hours on the phone or with an unresponsive chatbot in a queue waiting for either Hampers.com or DPD to answer (DPD doesn’t respond at all; it’s a Chatbot feedback loop). Unlike the Hampers.com agents who seem to think that telling me that they “completely understand my frustration” and offering me a flimsy apology make everything better, I am not getting paid for the time that I have to spend on the phone or wait inside.
Hampers.com do a nice hamper but when receiving them means that I can’t plan to go out walking or visiting for 3 days of my holiday, I would prefer not to have the hampers at all. The whole episode has been a dark cloud over my holiday period - one that I wouldn’t wish for anyone else to experience. Giftgivers please beware! A gift certificate from a more reliable company might work much better. ☹️
24 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear S Bertram,
We’re truly sorry to read this and completely understand how upsetting and disruptive this experience has been, particularly during your holiday time. What should have been a thoughtful gift has clearly caused you a great deal of inconvenience and frustration, and for that we sincerely apologise.
We can confirm that the sender has been refunded compensation, however we fully recognise that this does not make up for the repeated delivery failures, the time you lost waiting in, or the poor coordination between parcels and replacements. This is not the level of service we expect from ourselves or our delivery partners, and we are very sorry that you were let down on multiple occasions.
Thank you for taking the time to explain what happened so clearly. Feedback like this is taken seriously and will be used to review how situations like this are handled in future, particularly around split shipments, replacements, and courier accountability.
Please accept our genuine apologies for the impact this had on your holiday. We’re very sorry for the experience you were put through.
Kindest regards,
Team Hampers.com
Great Serz
Good communication, contents as described and swift delivery
18 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear William,
Thank you for your feedback. We’re really pleased to hear you were happy with the communication, that the contents were as described, and that delivery was swift. We really appreciate you taking the time to leave a review.
Kindest regards,
Team Hampers.com
i have not got hamper so cannot comment
i have not got hamper so cannot comment
company could not deliver yesterday so may not have hamper for Christmas.
24 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Alexander,
Thank you for taking the time to share your feedback. I’m very sorry for the frustration this has caused.
At present, we’re unable to locate your order using the information available on Trustpilot. If you could please reply directly to this review or email us at help@hampers.com, we’d really like the opportunity to investigate this and see how we can put things right.
Kindest regards,
The Hampers.com Team
Quick and reliable
The hamper arrived on time and th family were really pleased with it! Great Christmas gift.
20 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Laura,
Thank you for your lovely feedback. We’re really pleased to hear the hamper arrived on time and that the family were so happy with it. It’s great to know it made a well-received Christmas gift.
Kindest regards,
Team Hampers.com
The hamper was promised to be delivered…
The hamper was promised to be delivered on 20 December. It has still not been delivered.
This is not acceptable
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Mrs Stanton,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Quick delivery.
Quick delivery and when the discount didn’t show they sorted it out immediately. Hope my recipient was pleased with my choice.
I’ll use hampers.com again. Thanks.
20 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Valued Customer,
Thank you for your lovely feedback. We’re really pleased to hear your order arrived quickly and that the discount issue was sorted straight away. It’s great to know the process felt smooth for you, and we hope your recipient was delighted with the hamper you chose.
We truly appreciate your kind words and look forward to welcoming you back again.
Kindest regards,
Team Hampers.com
Should have just bought jam and picky bits from Tesco
Have over the years purchased many hampers from this company. And this year for Christmas is no exception. Ordered one for my mom, who is spending Christmas on her own, and didn't particularly want to celebrate. So purchased a small hamper as a gift. I paid for named day delivery. So I have spent all day checking with DPD is there is any news on delivery, so I can give her a heads up... They don't have my parcel. Quick (not very quick at all) with the chat box feature.. not very helpful at all either - if it isn't delivered today, it will be tomorrow... what's the point of paying for a specific date? The whole experience has left me wondering whether I should have just bought jars of jam from Tesco and dropped them off.
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Cathy,
We’re very sorry to read this and completely understand how stressful and disappointing this experience must have been, especially given the thought behind sending a gift to your mum at Christmas. Paying for named day delivery and then spending the day chasing updates would understandably leave anyone feeling frustrated.
We can see that the hamper was delivered on 24/12, however we sincerely apologise for the worry, uncertainty, and poor communication you experienced beforehand. That time spent checking updates and not getting clear reassurance is not acceptable, and we’re very sorry that it overshadowed what should have been a thoughtful gesture.
Please accept our sincere apologies for the frustration caused on the day. This is not the experience we want for our customers. We hope your mum enjoyed her thoughtful hamper.
Kindest regards,
Team Hampers.com
Good choice of hampers, great customer service
There’s a good choice of hampers. I wanted a non alcoholic one for my son and his wife.
Easy to purchase and to get sent to their address rather than mine. Also I hadn’t realised I’d had an email with 10% off my first purchase and when I queried this they very kindly refunded me that bit.
17 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear J M D,
Thank you for taking the time to leave such thoughtful feedback. We’re really pleased to hear you found a good choice of hampers and that the non-alcoholic option was just right for your son and his wife. It’s great to know the ordering process was easy and that sending it directly to their address worked smoothly for you.
We’re also glad we could help when you queried the discount and get that refunded for you. Thank you again for your kind words about our customer service, they truly mean a lot to us.
Kindest regards,
Team Hampers.com
Beautiful food and drink
Beautiful food and drink, delivered on time. Bob is your father's brother.
21 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Valued Customer,
Thank you for your lovely feedback. We’re really pleased to hear you enjoyed the food and drink and that everything was delivered on time. The extra comment certainly made us smile too.
Kindest regards,
Team Hampers.com
5 stars to Hampers.com ...but 0 stars to Evri…
I ordered a hamper as a gift and paid extra for named day delivery. Evri were the courier and failed to deliver for nearly a week later. Upon being updated of the delay (and without being asked by me) Hampers.com arranged for a replacement hamper to be sent via a different courier. I also had the addt postage paid refunded.
Customer service was very responsive and polite. I would order from them again (as long as Evri is not the courier!)
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Karen,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you were happy with the hamper itself and with the support you received from our customer service team. We completely understand how frustrating the delivery delay must have been, especially after paying for named day delivery, and we’re sorry for the inconvenience caused by the courier.
We’re glad we were able to step in quickly, arrange a replacement via an alternative courier, and refund the additional postage. It means a lot to know you felt supported throughout and would consider ordering from us again.
Kindest regards,
Team Hampers.com
Bought for my son and his partner and…
Bought for my son and his partner and they loved it.
19 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear William,
Thank you for your lovely feedback. We’re so pleased to hear the hamper was bought for your son and his partner and that they loved it. It’s always great to know our hampers make thoughtful gifts and are well received.
Kindest regards,
Team Hampers.com
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