We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Se mer
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Det här tycker kunderna
I recently ordered a hamper as a birthday gift for a friend, and I couldn’t be happier with the experience. The hamper itself was beautifully put together, with a fantastic selection of items—my f... Se mer
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The recipient loved the hamper. Have used your company a few times now and no complaints. Thankyou very much…highly recommended.
Did not realise I had to sign for the package, which was inconvenient. Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality... Se mer
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Företagsinformation
Skrivet av företaget
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Kontaktuppgifter
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Storbritannien
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The system works perfectly!
The system works perfectly!
The correct hamper was delivered quickly and we were informed of it's progress from ordering to delivery.
15 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Ben and Anne Bowles,
Thank you for your feedback. We’re delighted to hear everything worked smoothly, from ordering through to delivery, and that you felt well informed throughout the process. It’s great to know the hamper arrived quickly and as expected.
Kindest regards,
Team Hampers.com
Fantastic service
Fantastic service. I had originally given the wrong delivery address when ordering online and, after a straightforward phone call, my mistake was corrected in less than 24 hours. Thank you so much! Definitely use them again. Great product too.
14 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Mrs Reid,
Thank you for taking the time to share such kind feedback. We’re really pleased to hear the address issue was resolved quickly and easily, and that our team was able to help put things right for you. It’s great to know you were happy with the service and the product as well.
Thank you again for choosing us, and we look forward to helping you in the future.
Kindest regards,
Team Hampers.com
Amazing online company
Lovely company with great hamper gifts and rapid delivery. Mum and nan loved their Christmas hampers. Thanks 👍
20 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear AL,
Thank you so much for your lovely feedback. We’re really pleased to hear you had a great experience with us and that your mum and nan loved their Christmas hampers. It’s wonderful to know the delivery was quick and the gifts were well received.
Kindest regards,
Team Hampers.com
Excellent items in the hamper
Excellent items in the hamper. Delay on shipping but swiftly resolved with next day delivery offered. Beautiful hamper and high quality goods.
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear NP,
Thank you for your kind feedback. We’re delighted to hear you were pleased with the items in the hamper and the quality of the goods. We’re sorry for the initial delay, but we’re glad it was resolved quickly and that next day delivery could be arranged.
Thank you again for taking the time to share your experience.
Kindest regards,
Team Hampers.com
Sweet treat hampers
I use hampers.com for gifts. Great variety of products and choices of various price ranges.
Sent a new year present and was loved by the recipient.
1 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Adeela,
Thank you for your lovely feedback. We’re really pleased to hear you enjoy using Hampers.com for gifts and that you find there’s a great variety of products across different price ranges. It’s wonderful to know the New Year present was loved by the recipient.
Kindest regards,
Team Hampers.com
Everything was fine.
7 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Mr Preece,
Thank you for your feedback. We’re pleased to hear everything was fine and appreciate you taking the time to leave a review.
Kindest regards,
Team Hampers.com
Great customer service
Great customer service, great correspondence. Had started losing all hope of any company having these attributes still, but Hampers.com they've restored my faith. From now on I will only use them for sending gifts. Hamper food was lovely to, my Dad shared it with his neighbours on New Years Eve, he was the talk of the street with his posh food hamper! He loved it! 😀
1 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Jo,
Thank you so much for such a wonderful review. We’re delighted to hear you were happy with the customer service and correspondence, and it truly means a lot to know we’ve restored your faith. Hearing that your dad enjoyed the hamper and even shared it with his neighbours made us smile. It’s lovely to know it brought a bit of joy and became such a talking point.
Thank you again for choosing us and for your kind words.
Kindest regards,
Team Hampers.com
Won’t use this company again…
Won’t use this company again unfortunately:(
Placed an order to send to a friend as a gift,wasn’t given any tracking info or any updates.
As the days got on I realised I had no updates and couldn’t track the order and was advised it had still not been received.
Contacted customer service and had to keep chasing as was advised id be updated via email or call and never was,in the end we decided to go for a refund.
It seems the couriers and the company don’t communicate as no one could give me an answer. Unfortunately I’ll now have to find somewhere else to get a hamper which is very delayed now.
2 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Victoria,
Thank you for taking the time to leave your feedback and I am truly sorry to read about your experience – this is not the service we aim to provide and I completely understand your disappointment.
You are absolutely right to expect clear communication and tracking updates, and I sincerely apologise that you were left having to chase for information. This is not acceptable and we fully appreciate how frustrating this must have been, especially as the order was intended as a gift.
A member of our team has now been in contact with you and the issue has been fully resolved.
Once again, please accept our apologies for the inconvenience caused and thank you for bringing this to our attention.
Kindest Regards,
Team Hampers.com
Never showed up, no communication
I ordered the hamper a month ago to arrive to my family on Christmas Eve. The Hamper has never showed up.
The last update I was given was on Christmas Eve, that it would arrive the next working day, and I have had no updates since.
I have Emailed twice and had no response back. Extremely disappointed and I want a full refund.
24 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Freddy,
Thank you for bringing this to our attention and please accept our sincere apologies for the experience you’ve had this is absolutely not the service we aim to provide.
We are extremely disappointed to hear that your hamper has still not been delivered and that you have not received responses to your emails. This is not acceptable and we completely understand your frustration.
We will be contacting you directly today to fully investigate what has happened and to ensure this is resolved for you as a priority, including arranging a full resolution.
Thank you for your patience and we are truly sorry for letting you down.
Kindest Regards,
Team Hampers.com
Very poor service!
I ordered a hamper for my daughter and was assured it would be delivered in time for Christmas on the 24th December. However, instead of delivery I got an email saying that it would be delivered after Christmas due to delivery issues. I was horrified to find that this company use Evri for deliveries! It was delivered on the 27th December. They asked me for a review, and have told me it will be reviewed internally! I note my review is not displayed on their website. I’m not at all impressed!
27 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Helen,
Thank you for taking the time to share your experience. I’m very sorry for the disappointment caused, especially as the hamper was intended as a Christmas gift for your daughter.
As we responded on your Reviews.io review, which is public and visible for all to see, reviews displayed on our website are managed by an independent third party. We do not remove or block reviews, nor do we have the ability to control which reviews are shown. Occasionally there may be a short delay while the third-party platform completes its standard checks before making a review live, and this is outside of our control.
I’m also very sorry for the delivery delay and for the frustration caused by the delivery partner used. I completely understand how disappointing it is to be notified of a delay so close to Christmas, and I appreciate how this impacted what should have been a special occasion.
Your feedback has been shared internally so this can be reviewed. Thank you again for raising your concerns.
Kindest Regards,
Team Hampers.com
Initial order/delivery issues - but all resolved in the end!
UPDATE:
The merchant has responded to my e-mails and has subsequently resolved my issues.
It was a shame that my initial order didn't go as smoothly as expected, but I am updating this review to acknowledge that the Customer Care team did take ownership of the issue and swiftly put things right, which was appreciated - credit where credit is due!
------------------------
Ordered 2 hampers on the 20/12 and paid extra for named day delivery on the 23/12.
Received 1 hamper on the 22/12 but the other hamper is still yet to be delivered. Contacted the merchant on the 24/12 asking for an update and was told delivery of the missing hamper would now be made on the 29/12 due to "issues". I was also told that the DPD tracking would be updated to reflect this.
The 29/12 has now passed and unsurprisingly there was no delivery of my missing hamper. DPD tracking never updated to reflect this new date and DPD are stating they haven't received any parcel from the merchant.
20 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Darren,
I’m really sorry for the frustration and disappointment this has caused. I completely understand how upsetting this situation must be, especially after paying extra for named-day delivery and then being given conflicting information with no clear resolution.
I can see that you are currently liaising with a member of our Customer Care team, and I want to reassure you that we are taking this seriously. Over the Christmas period we experienced a very heavy backlog of enquiries and have been working through them as quickly as possible, however I’m truly sorry that this resulted in delayed responses and added to your frustration.
I also sincerely apologise for the delivery delay itself. This is not the experience we want for our customers, and we take full accountability for the impact this has had.
We genuinely want to resolve this to your satisfaction and make things right. I hope we’re able to do so and that you might consider giving us another chance in the future.
Kindest Regards,
Team Hampers.com
Recipients loved the hamper I gifted…
Recipients loved the hamper I gifted them and customer service from Hampers.com itself is very good. The reason I’ve scored 4 out of 5 is because of issues with the courier company. I acknowledge it’s a busy time of year but frustrating all the same. Would order again though (perhaps earlier in December though :-)) - a great selection of hampers for all budgets.
29 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Heather,
Thank you so much for taking the time to leave a review and for the lovely feedback on the hamper and our customer service, we’re really pleased to hear the recipients loved it.
We’re sorry to hear about the courier issues and completely understand how frustrating that can be, especially at such a busy time of year. We do work closely with our delivery partners and feedback like yours really helps us push for improvements during peak periods.
We truly appreciate you choosing us and we’d love to look after you again in the future, hopefully with an even smoother delivery experience next time.
Kindest regards,
Team Hampers.com
Disappointing
UPDATED: Ordered on 13th December for a Christmas surprise for my family. The hamper never arrived; the courier eventually confirmed it was lost but Hampers.com initally ignoried a number of emails requesting a refund until I wrote this review.
That said, once they did reply, the customer service representative was very helpful and issued an immediate refund.
Overall, a disappointment but I am glad the matter was ultimately resolved.
13 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Hello Leah,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused, especially as the hamper was intended as a Christmas gift.
This is certainly not the level of service we aim to provide. A member of our Customer Care Team will be reaching out to you directly to review your order and resolve this matter as quickly as possible, including arranging the appropriate next steps.
Thank you for bringing this to our attention, and we appreciate your patience while we put this right.
Kind regards,
Naomi
Disappointed
Only ordered with them as is was supposed to be delivered next day on Xmas eve and wasn’t, very disappointed.
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Hello Eilidh,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially given the importance of Christmas delivery.
Please accept our sincere apologies for the delay. A member of our Customer Care Team will be in touch shortly to review this with you and work towards a resolution.
Thank you for bringing this to our attention.
Kind regards,
Naomi
Mixed experience
Update:
Christmas present ordered well in advance of Christmas but did not arrive. Could not get a response or acknowledge of the issue for a week - however hampers did eventually get in touch, took responsibility and made genuine efforts to set things right which were very much appreciated
30 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Hello Justin,
We’re very sorry for the delay to your order and for the frustration this situation has caused.
We have reached out to you directly to request further information, including your order number, so we can fully investigate what has happened and work towards resolving this matter for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Naomi (Customer Care)
Don't meet delivery dates and then lie
Ordered a Christmas hamper as a gift 10 days before Christmas, but it arrived 4 days after Christmas Day. I contacted customer services and they emailed back a few days later to say if I returned it they'd give me a refund, plus 20% of the order total as an apology. I returned it and they then said the 20% was a mistake - so they lied. Would not recommend using this company at all.
29 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Hello James,
We’re very sorry for the delay to your order and for the frustration this situation has caused.
We have reached out to you directly to request further information, including your order number, so we can fully investigate what has happened and work towards resolving this matter for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Naomi (Customer Care)
Great customer service from Mohamed and Jade…
Great service from ordering with Jade to following up a customer service enquiry with Mohamed. Placing the order was easy I was kept up to date about deliveries. Mohamed went above and beyond to sort out an issue we had. Very pleased with the service and with the Hampers. Many thanks
15 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Amanda,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear about your positive experience from ordering with Jade through to the support you received from Mohamed. It’s great to know you found the ordering process easy, felt well informed about delivery updates, and that Mohamed was able to go above and beyond to resolve the issue.
We’ll be sure to pass on your kind words to both Jade and Mohamed. Thank you again for choosing us.
Kindest regards,
Team Hampers.com
My order was placed at the beginning of…
My order was placed at the beginning of November for a specific date for Xmas. It was sent to Evri, who said it needed a specialist delivery service due to the weight! Having complained to Hampers.com they have now said the delivery was refused...interesting as I was at the delivery address...so don't know where it was refused. Not had any issues before but this was not helpful as it was an Xmas present for my future in-laws.
23 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear SJD,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Steer clear of this business
I ordered a Christmas hamper, online from Australia, for my aunty and uncle, to arrive before Christmas.
I was told, via email on Christmas Eve, that my hamper wouldn't arrive by Christmas but all was ok, because the next business day, my hamper would be delivered (28th December)
I wrote to them saying it was for Christmas but received no response. I've now written 6 emails in total, asking for a refund, no response.
I've delayed delivery via the couriers details, buying time to cancel. But, the hampers.com people won't respond.
This company is a fraud. They sell you a promise then fail to deliver. They clearly don't like bad news, nor do they take ownership for their poor service.
Don't use hampers.com they have the worst customer service, lack any ethical or moral regard, and are, at best, a rip-off.
24 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Steve,
We’re truly sorry to read this and completely understand how upsetting and frustrating this experience must have been, especially as you ordered from abroad with the intention of sending a Christmas gift to family. Being notified so late, feeling unheard, and then not receiving timely responses is understandably distressing, and we’re very sorry for the impact this had.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the disappointment you experienced, we hope it shows that we take this seriously and want to acknowledge how let down you felt.
Please accept our sincere apologies for the experience you had. We genuinely regret falling short on this occasion and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
The hamper was delivered 3 days after…
The hamper was delivered 3 days after it was booked to be delivered. I had requested delivery on the 24th December in time for Christmas. The hamper was delivered on the 27th with no communication about delays or issues.
27 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Clare,
We’re very sorry for the experience you had and completely understand how disappointing this must have been, especially when the timing was so important. A delay without clear communication is frustrating, and we’re truly sorry for the upset this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this can’t change what happened, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
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