We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Se mer
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I recently ordered a hamper as a birthday gift for a friend, and I couldn’t be happier with the experience. The hamper itself was beautifully put together, with a fantastic selection of items—my f... Se mer
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The recipient loved the hamper. Have used your company a few times now and no complaints. Thankyou very much…highly recommended.
Did not realise I had to sign for the package, which was inconvenient. Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality... Se mer
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Företagsinformation
Skrivet av företaget
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Kontaktuppgifter
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Storbritannien
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service is great
Customer service is great, very helpful with an address mix up & as the hamper didn't arrive on the named day, they happily gave me a refund for the postage.
Recipient loved the hamper, thank you.
I would gladly use hampers.com again in the future.
16 mars 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Simon,
Thank you so much for your lovely review,
We’re really pleased to hear that our customer service team could help resolve the address mix-up and that you were happy with how we handled the delivery issue.
It’s wonderful to know the recipient loved the hamper—that’s exactly what we aim for.
We truly appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Team Hampers.com
Hampers are just too small
Hampers are just too small
As some reviews have mentioned, you are getting a smaller box than you think. The website doesnt show the dimensions clearly so you think you're getting a nice big box. The items are also very small. Would i use again, yes, but at least i now know what im getting
14 mars 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear AJ,
Thank you for your feedback.
We’re sorry to hear that the hamper did not meet your expectations in terms of size. We understand how important it is for the presentation and contents to match what you had in mind, and we appreciate you highlighting this.
Your comments regarding the box dimensions and item sizes are very helpful, and we will take this on board to improve how we present our products online.
We’ll also be reaching out to you directly to discuss your experience further.
Thank you again for your honest review we truly value your feedback and are glad to hear you would consider using us again.
Warm regards
Team Hampers.com
Fantastic service
Fantastic service, immediate response from Customer Services when address change was required. Then apparently a very pilot delivery service too. Huge thank you for great Mother’s Day service and lovely product too.
14 mars 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Katie,
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our customer service team and that the address change was handled quickly for you. It’s also wonderful to know the delivery and the Mother’s Day hamper met your expectations.
We truly appreciate you taking the time to share your feedback, and we hope to assist you again in the future.
Warm regards,
Team Hampers.com
Couple years ago I was looking to send…
Couple years ago I was looking to send Xmas gifts to England , when I came upon Hampers. Com
I just love it
Lost count how many I have sent
Great selection
Inexpensive
Service top notch
Everything very fresh and beautifully package
Recommend to all my friends
Live Montreal Canada so it is perfect gift , done from in my own home
15 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Marilynn,
Thank you so much for your wonderful review,
We’re absolutely delighted to hear how much you enjoy using our service and that we’ve been able to help you send gifts to England so easily from Montreal. It really means a lot to us that you’ve chosen us time and time again.
We’re so pleased you’re happy with our selection, pricing, and that the hampers arrive fresh and beautifully presented. Your recommendation to friends is truly appreciated it’s the highest compliment we could receive.
Thank you again for your continued support, and we look forward to helping you with many more gifts in the future.
Warm regards,
Team Hampers.com
I ordered the Joyful Delights hamper as…
I ordered the Joyful Delights hamper as birthday gift for my brother. It was delivered promptly on the day requested and he was very happy with it.
When I placed the order, I forgot to change the delivery address (as my card details defaulted to me) but I contacted Hampers.com straight away with the correct address, and they confirmed that it had been changed.
Excellent service.
5 mars 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Sarah,
Thanks for your lovely review. We're so pleased to hear that your brother enjoyed the Joyful Delights hamper and that it arrived on the requested day.
We're also glad our team could quickly help update the delivery address for you. It’s great to know everything worked out smoothly.
Thank you again for choosing Hampers.com we really appreciate your support.
Warm regards
Team Hampers.com
Svar från hampers.com
Dear Alex,
Thank you for your kind review. We're delighted to hear you were pleased with the product and found the delivery updates helpful.
We really appreciate your feedback and hope to send another hamper your way again soon.
Warm regards
Team Hampers.com
Get well soon hamper
i ordered a hamper as a gift it was to be delivered by Evri,I got my time slot and was in however i got a message before the time was up to say Evri couldn't deliver and a picture from a road (not mine) from out of the van window! I emailed Hampers.com and got corresponding with Mohamed,who spoke to Evri and they told him they would deliver the next day -they didn't-anyway mohamed was very nice to deal with answered very quickly and resolved the problem by reissuing another hamper with delivery via DPD-it arrived exactly on time and the hamper is gorgeous, lovely items and beautifully set out. I have used this company before and will definitely use them again their customer support is very very good if needed.
4 mars 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Jayne,
Thank you for taking the time to share your experience with us. We're very sorry to hear about the initial issue with the Evri delivery, but we're pleased Mohamed was able to assist you and help resolve the situation quickly.
It's great to hear the replacement hamper arrived on time with DPD and that you were happy with the contents and presentation. We'll be sure to pass your kind feedback on to Mohamed as well.
Thank you for your continued support we truly appreciate it and look forward to sending another hamper your way in the future.
Warm regards
Team Hampers.com
I paid extra to be delivered on the day…
I paid extra to be delivered on the day of my parents wedding anniversary. Received a tracking number and all was delivered in the morning. Parents loved the contents and the basket too! Highly recommend
28 februari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Nicola,
Thank you so much for your lovely review,
We’re delighted to hear that your hamper arrived on time for your parents’ wedding anniversary and that they loved both the contents and the basket. It’s always wonderful to know our hampers help make special occasions even more memorable.
Thank you again for your recommendation we truly appreciate your support and hope to help you celebrate many more occasions in the future.
Warm regards
Team Hampers.com
Super helpful staff
I'm so impressed by the helpful staff from this company. There were delivery issues which they were amazing at resolving. The hamper is fabulous. Thank you so much Steve.
28 februari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Dawn,
Thank you so much for your wonderful feedback it really means a lot to us.
We’re delighted to hear you were happy with the hamper and that our team, especially Steve, was able to help resolve the delivery issues for you. Your kind words are truly appreciated, and we’re so pleased we could make the experience a positive one in the end.
Thank you again for taking the time to share this.
Warm regards
Team Hampers.com
Put a smile on a very poorly man’s…
Put a smile on a very poorly man’s face.
Had some problems with delivery but the customer service was faultless. Would use them again!
18 februari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Jodie,
Thank you so much for your lovely review we’re truly glad to hear the hamper helped put a smile on his face, and that means a great deal to us.
We’re sorry again that there were delivery issues, but we really appreciate your kind words about our customer service. It was our pleasure to help, and we’re delighted to know you would use us again.
Warm regards
Team Hampers.com
Delivered on day before I requested to…
Delivered on day before I requested to be delivered and it’s not worth sending these hampers, as it’s too small items not worth the money. You can make own hampers better and post yourself
I will not use them again
22 februari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Pooja,
Thank you for your feedback. We’re very sorry to hear that the delivery arrived earlier than requested and that the hamper did not meet your expectations.
This is certainly not the experience we want for our customers. We have reached out to you directly so that we can look into this further and work towards a resolution to make this right.
We appreciate you bringing this to our attention and hope to resolve this for you soon.
Kind regards
Team Hampers.com
I sent the hamper to a friend
I sent the hamper to a friend. She was delighted with it.
19 februari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Reverend June Freudenberg,
Thank you so much for your lovely review.
We’re so pleased to hear your friend was delighted with the hamper, that’s exactly what we hope for every time. Thank you for choosing us to send your gift, it really means a lot.
Kindest regards,
Team Hampers.com
The hampers were excellent but the…
The hampers were excellent but the courier was not good at all, I order the hamper for my fathers 82nd birthday and it was stated that the item would arrive at 630pm on his birthday but it never arrived… the following day it stated it would arrive at 530pm and never arrived.. then again the next day never arrived.. eventually it arrived the 4th day after it should..
I don’t see my father very often so a gift like this is always special to him.
Very disappointed..
30 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Jamie,
We’re very sorry for the experience you had and completely understand how disappointing this must have been, especially given how special this gift was for your father. When timing matters for an important occasion, delays like this are incredibly upsetting, and we’re truly sorry for the impact it had.
We can see that an advisor has since reached out to you to follow this up. While we’re pleased the hamper itself was enjoyed, we sincerely apologise that the delivery issues overshadowed what should have been a meaningful moment. This is not the experience we want for our customers.
Kindest regards,
Team Hampers.com
Recipient thrilled to receive gift
Using a new company for a very special occasion always makes me nervous but no need to worry. The recipient was thrilled to bits. Gift delivered on the day.So thank you hampers.com
27 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Barbara,
Thank you for your lovely feedback. We completely understand the nerves that come with trying a new company for a special occasion, so we’re delighted to hear everything went smoothly and that the recipient was thrilled with their gift. It’s great to know it was delivered on the day as planned.
Thank you again for choosing Hampers.com.
Kindest regards,
Team Hampers.com
Wonderful way to send overseas gifts.
Since finding your web site a number of years ago I have been able to send hampers to my relatives in the U.K. living in Canada makes it expensive to send packages across the Atlantic. Hampers has a wonderful variety of products with prices appropriate to content, For over six years I have welcomed the opportunity to send gifts for birthdays, Christmas etc. Hampers are always well received, on time, and to me a Godsend.. Thank you to all involved and I shall happily continue to use them. Happy customers every time.
28 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Jill,
Thank you so much for such a thoughtful and heart-warming review. We’re truly grateful for your continued support over the years and are delighted to hear how helpful our service has been for sending gifts to your relatives in the UK.
It’s wonderful to know the variety, pricing, and reliability have made it easier for you to stay connected from overseas, and that the hampers are always well received and arrive on time. Your kind words mean a great deal to everyone involved, and we’re so pleased to be part of those special moments for birthdays, Christmas, and more.
Thank you again for your loyalty and trust.
Kindest regards,
Team Hampers.com
Cocktail hampers
I ordered two hampers one for home delivery and one delivered to a friend and they both arrived when they should have and were well packed and fabulous inside l!
16 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Fran,
Thank you for your lovely feedback. We’re delighted to hear both cocktail hampers arrived on time, were well packed, and looked fabulous inside. It’s great to know they were enjoyed by both you and your friend.
Kindest regards,
Team Hampers.com
The hampers are great
The hampers are great. The ordering process? Not so much.
I found no way of ordering hampers for different addresses, and in the end, I had to call them to sort it out. The staff were extremely helpful but the whole process took much longer than it should have.
20 december 2025
Omdöme utan inbjudan
Svar från hampers.com
Dear Valued Customer,
Thank you for your feedback. We’re really pleased to hear you thought the hampers were great, and we appreciate you taking the time to share your experience with the ordering process.
We’re sorry that placing orders for different addresses wasn’t as straightforward as it should have been and that it took longer than expected. That said, we’re glad our team were able to help and support you through it. Your comments are appreciated and will be shared internally as we continue to review and improve the ordering journey.
Kindest regards,
Team Hampers.com
Brilliant customer care
Thank you so much for your hard work with my order...it was all very much appreciated. Mohamed from Customer Care was exceptional...responding diligently and with a real customer-first approach. Thank you Mohamed.
There was an issue with the initial delivery company, but once contacted, you sorted this out without any further delay witgh a new company.
My parents received their hamper and were delighted.
Thank you for caring and taking the time to sort this out without fuss.
As someone who is living abroad, I am quite dependent on flowers and hampers being delivered...so that my family know I care. So thank you for resolving the issues and making my parents' day.
26 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Robert,
Thank you so much for taking the time to share such thoughtful and kind feedback. We’re really pleased to hear how supported you felt throughout the process and that everything was ultimately resolved smoothly.
We’ll be sure to pass your lovely words on to Mohamed, he’ll be delighted to know his care and customer-first approach made such a difference. While we’re sorry there was an initial delivery issue, we’re glad this was quickly sorted and that your parents were delighted with their hamper.
It truly means a lot to know we could help you stay connected with your family while living abroad, and that the gift helped show how much you care. Thank you again for your trust and patience.
Kindest regards,
Team Hampers.com
It's an easy way to gift my UK…
It's an easy way to gift my UK relations,with lots of choice on site to suit every taste and occassion
19 januari 2026
Omdöme utan inbjudan
Svar från hampers.com
Dear Fiona,
Thank you for your lovely feedback. We’re really pleased to hear you find it an easy way to send gifts to your UK relations and that you enjoy the range of choices available for different tastes and occasions.
Kindest regards,
Team Hampers.com
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