ordered item 2 times, both times nothing was delivered and no reply at all from either support via email or their web agent. wouldn't recommend, scam.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Updated: Very pleased with the service received, we originally received cases where the photo faded, but they emailed me for photos and instantly recognised the fault, they replaced these straight awa... Se mer
Företaget har svarat
Hi Hairworm Just received my order yesterday Saturday 2/3/2024 photo of my cat/s for both iPads. The Quality to detail was just excellent stitching just everything. And also the quick del... Se mer
Företaget har svarat
Ordered an iPad case for my Dad's birthday via Amazon on Friday 09 May and delivery date was given as 13 May, which is already great for a customised item. It arrived yesterday, Sunday 11 May. Both my... Se mer
Företagsinformation
Skrivet av företaget
Welcome to HairyWorm. Family run personalised gift store where you can purchase all your fashionable personalized phone cases, iPad cases and many other customised gifts!
Kontaktuppgifter
The Oaks, Unit 5, Bradshaw Lane, PR3 6SN, Pilling, Storbritannien
- 01253 799837
- sales@hairy-worm.com
- hairyworm.com
4,4
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
ordered item 2 times
ordered item 2 times, both times nothing was delivered and no reply at all from either support via email or their web agent.
wouldn't recommend, scam.
10 augusti 2025
Omdöme utan inbjudan
Great Service
Ordered an iPad case for my Dad's birthday via Amazon on Friday 09 May and delivery date was given as 13 May, which is already great for a customised item. It arrived yesterday, Sunday 11 May. Both myself and my Dad are delighted with the quality of the case, and how the photos have turned out on it. Thank you.
11 maj 2025
Omdöme utan inbjudan
Dont use any other site for my phone or tablet case
Think I'm on my 7th or 8th case now from hairyworm.
New one arrived this morning and yet again PERFECT love it
Always a great product , fast delivery
Thank you hairyworm
10 maj 2025
Omdöme utan inbjudan
Customer service team is a joke
Customer service team is a joke. Grasping at straws just to not give a refund after I’ve provided evidence that the wrong product was sent to me.
24 mars 2025
Omdöme utan inbjudan
Svar från Hairyworm
Hi Alexandra,
I'm very sorry to hear this, we've looked in to the evidence provided and I have replied to you directly so we can resolve this for you.
Kind regards,
Dan
Hairyworm Team
I purchased a phone case last August…
I purchased a phone case last August and inside of case it is now badly worn away . I wrote to customer service and have been advised they don’t have a wear and tear timeframe and offered 25% discount if I bought a new case . I cannot believe that a phone case will not last beyond 8 months . I wrote back again on 4th March and still waiting for response I have now had a response and still can’t believe that a phone case cannot last beyond 8 months , I am retired so usage is mostly no more than 5 times a day
2 mars 2025
Omdöme utan inbjudan
Svar från Hairyworm
Hi Diana,
I'm sorry to hear that you are not satisfied with the longevity of the case. As wear and tear and phone usage varies substantially from user to user we cannot offer a guarantee on the lifetime of our products.
Kind regards,
Hairyworm
Great phone case
Had a few phone cases from hairyworm all been great just ordered another. Same Great service same Great cases, will always be getting cases from here many thanks
11 mars 2025
Omdöme utan inbjudan
Svar från Hairyworm
Thank you Derek! :D
Personalised iPad case
Order arrived within a week, however the order was wrong, photos had been moved and were overlapping, contacted the company and requested it be sorted asap as it was a birthday present for the weekend, have to say I was very impressed with the response apologies were sent the order was rectified and received within 2 days, excellent customer service and a good quality product.
29 januari 2025
Svar från Hairyworm
Thank you Emma!
I wouldn’t recommend Hairyworm to…
I wouldn’t recommend Hairyworm to anyone nor will I be using them again. No customer service whatsoever. Stopped responding when I raised an issue with my order. They’re just after your money!
20 december 2024
Omdöme utan inbjudan
Svar från Hairyworm
Hi Nicole,
I'm sorry to hear that you have not been happy with our customer service, please can you update your feedback to include your order number so I can look in to this for you?
Kind regards,
Hairyworm Team
Case was as I thought it would look
Case was as I thought it would look
And was delivered promptly
29 januari 2025
Excellent personalised products!
I purchased a personalised iPad case as a birthday gift. Excellent quality, easy to create on the website and quick delivery. Really pleased with the service, definitely recommend.
25 januari 2025
Attractive iPad coverI had a good experience but decided to…
I had a good experience but decided to return this item.
30 januari 2025
Svar från Hairyworm
Thank you for taking the time out to leave a kind review with us :)
Svar från Hairyworm
Thank you John :)
Fantastic Customer Service
Ordered a personalised leather iPad case for a present. The quality & photo that was transferred onto it was very impressive. Together with great customer service of finding the correct model fit and quick delivery this business goes above and beyond to ensure customer satisfaction. Highly recommend.
3 januari 2025
Omdöme utan inbjudan
Svar från Hairyworm
Thank you for the lovely feedback!
No Stars - shocking service for a good which was nothing like what was ordered …
I would have given them no stars if it was possible ...produced a personalised case which bore no resemblance to what I provided them with for my wife's Christmas and then refused to deal with my complaint . Do not order from this company their after sales is shocking.
25 december 2024
Omdöme utan inbjudan
Svar från Hairyworm
Hi Fraser,
I'm sorry to hear that you are unhappy with the item received, as we discussed on email, the photo that was printed on your case was the photo uploaded when the purchase was placed. We have no way of changing this as the sceenshots we shared are directly from Amazons order portal. As personalised items are made to measure and bespoke to each customer we do carry a non-returnable policy on these but given the circumstances that you do not feel this was the photo you uploaded we have agreed to accept this return for a refund. I hope you find this is a fair resolution.
Kindest regards,
Hairyworm Team
Brilliant
Ordered a phone case with my basset hound's photo on it, could not believe how good it came out, absolutely brilliant 😁
3 december 2024
Omdöme utan inbjudan
Svar från Hairyworm
Thank you for taking the time to share your lovely feedback with us!
Mixed Bag
Over the years I have had three cases from Hairyworm. The first one for my mobile phone fitted great and the photo I sent them to use was super. However, the second case I ordered which was for an Apple iPod came with the photo having been cropped and the cut outs for the power/volume controls well, were simply not cut out. The third case came as a gift and this time again the photo that was sent to them was elongated on the cover and yet again the cut outs for the power/volume were not cut out! I won't be having a fourth case off them. Further to the reply from Hairy worm, unfortunately as this item was a gift I do not have the order number.
7 januari 2025
Omdöme utan inbjudan
Svar från Hairyworm
Hi Mica,
I'm sorry to hear that you have been dissatisfied with some of your previous orders with us, if you could please update your feedback to include your latest order number so I can look in to a solution for this that'd be great.
Kindest regards,
Hairyworm Team
Svar från Hairyworm
Thank you Sherri!
You took payment at the end of November…
You took payment at the end of November
Still not had delivery
26 december 2024
Svar från Hairyworm
Hi Dave,
I'm very sorry to hear that you had this issue with your first order, I can see you have since reordered from the tracking that the order has reached you successfully.
Kind regards,
Hairyworm Team
I made an order on the 18th December…
I made an order on the 18th December for next day delivery 1-2 working days. My order still hasn’t arrived. I am not happy about this as it’s someone’s Christmas present. I’ve paid extra for delivery to come between 1-2 days and I still don’t have it I’ve been waiting 8 days already.
26 december 2024
Omdöme utan inbjudan
Svar från Hairyworm
Hi Skye,
I'm very sorry to hear this, please could you revise your feedback to include your order number so I can look in to this for you?
Kind regards,
Hairyworm Team
Fab service
Great quality, lots of choices. Really quick delivery. Ordered on sun 22 dec and arrived 24! Fab service, thank you.
22 december 2024
Omdöme utan inbjudan
Svar från Hairyworm
Thank you for the kind feedback!
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