I've had good results from using the HairMax cap so when I had a problem with turning it on after a year and 1/2, I was very pleased with the Customer Service Department's assistance. Highly recommend... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My wife and I have been using the Hairmax cap for a little over a year, and we both started to see improvement at about 6 months. My hairline which was receding is growing back and my wife's hair whic... Se mer
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I'm not here to post a negative or positive review. After 6 months, I really haven't decided yet. In all honestly, I am an older adult, and may therefore be beyond the reach of this product. I can, ho... Se mer
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Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... Se mer
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Företagsinformation
Skrivet av företaget
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Kontaktuppgifter
1040 Holland Drive, 33487, Boca Raton, USA
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Utmärkt
427 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Customer Service
HairMax has excellent customer service. My issue was quickly resolved with professionalism. 5 Star customer service!
30 januari 2026
Omdöme utan inbjudan
Svar från Hairmax
Thank you so much for your kind words and 5-star review!
We’re thrilled to hear that your issue was resolved quickly and professionally. Providing excellent customer service is very important to us, and your feedback truly means a lot to the Hairmax team.
Thank you for choosing Hairmax—we’re always here if you need us!
Tomorrow, tomorrow or 6 months my hair will return
Other than the slow delivery over the holiday by UPS things are going well. I just have to be patient as Rome wasn’t built in a day also applies to hair. I had the 9 laser comb till the battery started to fade. I switched and bought the laser band 82. I like it a lot better. With the comb you had to physically use it for 11 minutes but the band just slides on and hit the button and just wait for the noise and slide it back. I usually go over the scalp 4-5 times then wait 2 days and do it again. Takes very little time it seems. When done it feels like your scalp is breathing. The shampoo and conditioner seems to add more body to my hair.
26 januari 2026
Omdöme utan inbjudan
Svar från Hairmax
Dear James,
Thank you for taking the time to share such a detailed review!
We appreciate your patience with the holiday-related UPS delivery delay and truly value your understanding. We’re glad to hear that things are going well overall and that you’re enjoying the LaserBand 82—many customers love how easy and convenient it is to use compared to the comb.
It’s also great to hear that the shampoo and conditioner are adding more body to your hair. Consistency and patience really do make a difference, and we’re happy to be part of your hair restoration journey.
Thank you for choosing Hairmax, and please don’t hesitate to reach out if you ever need assistance!
Excited to try!
Just bought the device and started using! Loved that it’s a good alternative to expensive in-office treatments. Only complaint was it took awhile to ship but it did get here eventually.
22 januari 2026
Omdöme utan inbjudan
Svar från Hairmax
Dear Brie,
We’re so glad to hear you’re enjoying the device and that it’s a convenient, cost-effective alternative to in-office treatments. We appreciate your patience with the shipping time and are happy it arrived safely.
Thank you for choosing Hairmax—we’re excited to be part of your hair growth journey!
I received the product
I received the product, but unfortunately, it broke when I opened the packaging.
I contacted customer support and they said they would replace the product.
I really appreciated the quick response and the solution to the problem.
I can't wait to receive the product and try it out.
10 januari 2026
Omdöme utan inbjudan
Svar från Hairmax
Thank you so much for sharing your experience. We’re truly sorry to hear that the product was damaged upon opening, but we’re glad our customer support team was able to assist you quickly and arrange a replacement.
We really appreciate your patience and kind feedback, and we hope you love the product once it arrives. If you need anything at all in the meantime, please don’t hesitate to reach out.
Total scam product does not work at…
Total scam product does not work at all, and they try to give discounts in exchange for writing reviews. Predatory BS “money back” policy. Their head of customer service was incredibly unhelpful. They go on here and try to bully customers into removing reviews as well to tell you about their ethics.
12 mars 2026
Omdöme utan inbjudan
Svar från Hairmax
Dear Michael,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the laser device did not provide the results you were hoping for.
Hairmax laser devices have a 93% success rate—the highest in the market—and over 25 years of experience helping hundreds of thousands of customers achieve healthier hair and a fuller appearance. That said, individual results may vary, as several factors can influence outcomes, including medications, stress levels, overall health, and the condition of the hair follicles. Unfortunately, follicles that are no longer active or viable will not respond to laser therapy.
Regarding our 6-month money-back guarantee program, this policy is clearly outlined across Hairmax policies and aligns with medical device industry standards. As stated, a 20% restocking fee applies to returned medical devices. Please also note that Hairmax covered the original shipping costs to you as a courtesy, as we strive to treat our customers with the utmost respect and provide the best possible service.
Kind regards.
Hairmax support team is awesome
Hairmax support team is very responsive, consistently professional and a pleasure to engage with when I have questions regarding an order or a product.
8 januari 2026
Omdöme utan inbjudan
Svar från Hairmax
Dear Darlene,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with our support team. Providing responsive, professional, and helpful service is always our top priority, and it’s wonderful to hear that we met your expectations. Please don’t hesitate to reach out if you ever have additional questions—we’re always happy to help!
Great Support
I needed a replacement part for my laser cap. I am 84, and often need extra time. The agent was patient and polite, double checking to make sure I was ordering the right part. (By the way, my hair looks great.)
8 januari 2026
Omdöme utan inbjudan
Svar från Hairmax
Thank you so much for sharing your experience with us. We’re delighted to hear that our agent was patient and took the time to ensure you received the correct replacement part—that level of care is very important to us. We’re also thrilled to hear that you’re happy with your results! If you ever need assistance in the future, please don’t hesitate to reach out.
Andrea answered all of my questions and…
Andrea answered all of my questions and was very nice to speak to!!! I had product questions and she answered them all!! I highly recommend Hairmax and the support team is wonderful. I haven't tried the supplements yet that I received with my first purchase. When I do, I'll be sure to write a review!!
2 januari 2026
Omdöme utan inbjudan
Svar från Hairmax
Dear Heidi,
Thank you so much for your kind review! We’re thrilled to hear that Andrea was able to answer all of your questions and provide a pleasant experience. Our support team truly strives to offer clear, friendly, and helpful assistance, so your feedback means a lot to us.
We hope you enjoy your Hairmax products, and we’ll be happy to hear your thoughts once you’ve had a chance to try the supplements. Please don’t hesitate to reach out if you have any questions along the way—we’re always here to help!
Thank you to the Hairmax team and…
Thank you to the Hairmax team and Carlos. Excellent product that has provided amazing benefits to me for several years. The technical support is also exceptional
31 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dera Michael,
Thank you for your wonderful feedback! We’re truly grateful for your continued trust in Hairmax over the years. It’s great to hear that our products have delivered such positive results for you, and that Carlos and our technical support team were able to provide exceptional assistance. Your loyalty and kind words mean a great deal to us—please don’t hesitate to reach out if we can ever support you further!
AMAZING CUSTOMER SERVICE!!
I had a problem with my device and Carlos Escobar at Hairmax customer support was phenomenal!! He quickly gave me instructions on how to return the item and he sent me a new one quickly with no hassle or questions asked. Amazing customer service which is what this company is about!!
5 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dear Jan,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Carlos was able to assist you quickly and make the replacement process smooth and hassle-free.
Providing outstanding customer service is a core value at Hairmax, and your kind words truly reinforce what we strive for every day. We appreciate your trust in our team and are always here if you need further assistance!
Great customer service
I purchased a Laserband 82 with a bundle that included a bunch of products. When I opened the box, I noticed the bundle was short a couple of items, so I reached out to customer service. Andrea was extremely helpful and put an order in immediately for the shorted items. That is top notch customer service! This laserband was purchased as a gift. I have one of my own that I've used for several years and am very pleased with the results I've seen. Hairmax is a great company with excellent products!
18 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dear Dave,
Thank you for your detailed and kind review! We’re glad Andrea was able to assist you promptly and ensure the missing items were sent without delay—that’s exactly the level of service we strive to provide. It also means a great deal to hear that you’ve been pleased with your Laserband 82 results over the years and chose Hairmax again as a gift. We truly appreciate your trust in our products and our team, and we’re always here if you need anything in the future!
Andrea at HairMax was extremely helpful…
Andrea at HairMax was extremely helpful to help remedy my situation with an older unit. I would definitely get another hair max product again.
18 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dear Gary,
Thank you for your kind review! We’re happy to hear that Andrea was able to assist you and help resolve the issue with your older unit. Providing reliable support at every stage of ownership is very important to us. We truly appreciate your confidence in Hairmax and look forward to supporting you again in the future!
My HairMax device stopped working and…
My HairMax device stopped working and it was past the 1 year mark. Spoke with Carlos and he was able to help me in shipping a new power controller. Hopefully this remedies the issue I'm having. Beyond that Carlos was a pleasure to work with and a roll-model for all customer service workers.
17 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dear Karen,
Thank you for taking the time to share your experience! We’re glad Carlos was able to assist you with a solution for your device and provide support even beyond the warranty period. Your kind words about his service truly mean a lot to our team. We hope the new power controller fully resolves the issue, and please don’t hesitate to reach out if you need any further assistance—we’re always here to help!
Incredible customer service…
I ordered a hairmax product for myself and a gift for a friend for Christmas. I had paid for express shipping to make sure it was here in time for the holiday. Unfortunately I didn't receive it. I reached out to customer service & Andrea I. was amazing. She not only refunded my shipping cost but resent the products immediately so that I could still give my friend her gift. Andrea made my experience so much better. I will continue to shop at Hairmax because of the incredible customer service they offer. Thank you Andrea!
16 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dear Suzanne,
Thank you so much for sharing your experience! We’re sorry for the initial shipping delay, but we’re glad Andrea was able to step in, resolve the issue quickly, and help ensure your gift still arrived in time. Providing exceptional customer service is something we truly value, and your kind words mean a great deal to our team. We sincerely appreciate your trust in Hairmax and look forward to continuing to serve you in the future!
I bought the Hair Max Laser Combo
I bought the Hair Max Laser Combo. I used it for exactly a year, without missing a beat, and strictly according to the instructions. The results were zero. 230 euros were wasted.
16 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dear Lia,
Thank you so much for your feedback. We’re truly sorry to hear that the laser combo did not provide the results you were hoping for.
Please note that Hairmax laser devices have a 93% success rate—the highest in the market—with over 25 years of experience helping hundreds of thousands of clients achieve healthier hair and a fuller appearance. That said, there are several variables that can affect results, including medications, stress levels, and overall health. Additionally, hair follicles that are already inactive or no longer viable will unfortunately not benefit from laser therapy.
We would be happy to discuss your individual situation in more detail. You’re welcome to reach out to our customer service team at any time to talk through your specific needs. We also recommend consulting with a trichologist, who can help determine the underlying reasons why laser therapy may not have been effective in your case.
Our team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. You can reach us at 561-417-0200 or 1-800-973-4769.
Kind regards,
Carlos helped in resolving my issue…
Carlos helped in resolving my issue with the order
15 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Providing friendly, efficient service is very important to us, and we’ll be sure to share your kind words with Carlos. Thank you for giving us the opportunity to make things right, and please don’t hesitate to reach out if you need any further assistance.
Easy customer support and great product.
Easy customer support and great product.
15 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Thank you so much for your kind review! We’re happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, we’re always here to help!
Returned item
I returned my product within the 6 month time frame but didn't receive my refund. After a few weeks of waiting I called and talked to Carlos. He took the time to investigate the issue and call me back, letting me know that a check would be issued right away. He was very friendly and didn't waste any time. Thank you!
15 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dear Katie,
Thank you for sharing your experience with us. We sincerely apologize for the delay in receiving your refund and appreciate your patience while the matter was resolved. We’re glad to hear that Carlos took the time to investigate, follow up, and ensure your refund was issued promptly.
Providing friendly, efficient service is very important to us, and we’ll be sure to share your kind words with Carlos. Thank you for giving us the opportunity to make things right, and please don’t hesitate to reach out if you need any further assistance.
Great experience with Hairmax
Called Hairmax , they helped process my order .Great customer service. Thank you
8 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Thank you so much for your kind review! We’re happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, we’re always here to help!
Best customer service!
I worked with Carlos who I have to say was INCREDIBLE! From start to finish answering questions and helping me order my laser headband he was the best!
In a world where professionalism and customer service can be a negative experience I absolutely love it when a sweet kind voice is in the other line of a phone or email.
11 december 2025
Omdöme utan inbjudan
Svar från Hairmax
Dear Jennifer,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Carlos provided such incredible support from start to finish and made the ordering process smooth and enjoyable.
In a world where great customer service truly stands out, we’re proud to have team members like Carlos who bring kindness, professionalism, and genuine care to every interaction. We’ll be sure to pass along your kind words to him—they’ll mean a lot!
Thank you again for choosing us, and please don’t hesitate to reach out if we can assist you in the future.
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