The Genetic Testing Laboratories Omdömen 

27
•
TrustScore 4.5 av 5

4,3

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Absolutely pleased with the experience. The process was efficient and seamless. The report detailed the alleles tested. When I requested a correction for a misspelled name, the company promptly made t... Se mer

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Betygsatt 4 av 5 stjärnor

Great fast results. Peace of mind with results which were very clear easy to understand. Painless medical process. Good telephone customer services department for enquiries. Just make sure you fill t... Se mer

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Betygsatt 5 av 5 stjärnor

When we telephoned to check a couple of details we were the lady was very polite and helpful. We ordered online and the kits arrived at the two different addresses the next day. We received emails wh... Se mer

Betygsatt 5 av 5 stjärnor

Myself and my daughter were contacted and asked to go through a paternity test,(unimaginable)however my correspondence with this company was second to none,customer service was amazing,and handled thi... Se mer

Företaget har svarat

Företagsinformation

  1. Faderskapsutredning

Skrivet av företaget

At Genetic Testing Laboratories (GTL) UK our aim is to help you find the answers you need to your parentage, relationship or health queries. But our service and commitment towards you doesn’t stop here. We make sure we consistently offer the very best service over and above our competition. GTL is all about accuracy, reliability and efficiency coupled by an excellent Customer Support Team offering their assistance to all our clients via email, phone or Live Chat.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

27 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(27)

1 omdöme under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

Absolutely pleased with the experience

Absolutely pleased with the experience. The process was efficient and seamless. The report detailed the alleles tested. When I requested a correction for a misspelled name, the company promptly made the adjustment. The pricing is reasonable. I wholeheartedly endorse this company.

1 januari 2026
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you for your kind feedback, Jennifer.

We’re delighted to hear that you were pleased with your experience and found the process efficient and seamless. It’s great to know the report met your expectations and that our team was able to promptly assist with the name correction.

We truly appreciate your recommendation and your trust in our services.

Kind regards,
The EasyDNA Team

Betygsatt 5 av 5 stjärnor

Have purchased several times from this…

Have purchased several times from this company. Excellent customer service, sometimes throws a wee freebie in!! Guaranteed seedlings, and a reliable end result with brilliant yield 👌

21 juni 2025
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you so much for your continued trust in us, Sasha. It really means a lot to hear from returning customers.

We’re delighted you’ve had positive experiences with our service and results each time, and we’re glad the extra touches didn’t go unnoticed 😊 Your feedback is greatly appreciated and motivates the team to keep delivering a reliable, high-quality service.

Thanks again for your support.

Kind regards,
The EasyDNA Team

Betygsatt 5 av 5 stjärnor

Superb customer service and very professional in an awful situation

Myself and my daughter were contacted and asked to go through a paternity test,(unimaginable)however my correspondence with this company was second to none,customer service was amazing,and handled this case with absolute respect.as it says a very difficult thing to be asked to do in the first place.Any email I sent was answered promptly and with fabulous understanding.so for what was not a very nice situation to be in I was put at ease by the team. I cannot thank them enough for a quick result.and keeping me informed. If anyone has to ever do such a thing I'd highly recommend this company

31 maj 2024
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Dear Ms Coll,

Thank you so much for taking the time to share your experience with us on Trustpilot. We are truly grateful for your kind words.

We understand how challenging and sensitive a paternity test can be, and it means a lot to hear that our team was able to provide you and your daughter with the support and professionalism needed during such a difficult time. Our goal is always to handle every case with the utmost respect and care, and your feedback reassures us that we are on the right track.

We are especially pleased to know that our prompt responses and understanding made the process a bit easier for you. Your recommendation is the highest compliment we could receive, and it inspires us to continue delivering exceptional service to all our clients.

Thank you once again for your trust and for sharing your positive experience. Should you ever need our services in the future, please do not hesitate to reach out.

Warm regards,
Genetic Technologies Ltd

Betygsatt 5 av 5 stjärnor

It's amazing they are fast and reliable…

It's amazing they are fast and reliable I struggled a little getting into the app but they guided me they got the results back earlier then they told me which was great

14 mars 2024
Omdöme utan inbjudan
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Svar från The Genetic Testing Laboratories

Thank you for the great review! We are glad our service was to your satisfaction.

Betygsatt 5 av 5 stjärnor

Good response time

Took a little while for samples to arrive back at lab (not their fault) & to get results but no complaints - great customer service throughout and helped get us get some much needed answers. Thank you!:)

20 november 2023
Omdöme utan inbjudan
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Svar från The Genetic Testing Laboratories

Hello Isabelle,

Thank you for your kind review! We're glad you appreciated our response time and customer service. We apologize for the delay with the samples and appreciate your understanding. It's great to know we could help you get the answers you needed.

This will be shared with all our team. Best regards, GTLDNA

Betygsatt 5 av 5 stjärnor

Very reliable

It was qwick and reliable and always kept in touch and given me more hen enough information that I needed and really happy overall with this service

20 september 2023
Omdöme utan inbjudan
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Svar från The Genetic Testing Laboratories

Thank you for the five star review! Our team at GTL UK is constantly striving to provide the best service possible to our customers.

Betygsatt 5 av 5 stjärnor

Giving test feedback within promised…

Giving test feedback within promised time frame and superbly clear sample collection guidelines.

24 juli 2023
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you for the great review! Our team at GTL UK is constantly striving to provide the best service possible to our customers.

Betygsatt 5 av 5 stjärnor

Prompt & Efficient

Prompt, efficient service. Every enquiry was dealt with quickly. Tests arrived extremely quickly and detailed, easy to follow instructions included. Tests involved persons from different countries and this was handled effortlessly. Highly satisfied customer and would most definitely recommend.

13 juli 2023
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you for the great review! Our team at GTL UK is constantly striving to provide the best service possible to our customers.

Betygsatt 5 av 5 stjärnor

Excellent company very fast service…

Excellent company very fast service with very clear results and easy to understand.
Thank you again for your services

16 juni 2022
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you for the great review! Our team at GTL UK is constantly striving to provide the best service possible to our customers.

Betygsatt 5 av 5 stjärnor

They are very professional and very…

They are very professional and very responsive to emails.
They made mine 7 days earlier than what they promised.
Well impressed.
Thanks

17 januari 2022
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you for the great review! At GTLDNA UK we strive to provide our clients with the best service possible at all times.

Betygsatt 5 av 5 stjärnor

Excellent service and really quick…

Excellent service and really quick results. Would definitely recommend

7 juni 2020
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you for the great review and recommendation. At The Genetic Testing Laboratories UK we aim to provide the best experience possible to our customers through what sometimes can be a difficult situation.

Betygsatt 5 av 5 stjärnor

Very impressed!

I was very impressed how efficient this service was. The results came back much quicker than anticipated and customer service was excellent too.

22 juni 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Polite, professional, quick,easy and reliable

When we telephoned to check a couple of details we were the lady was very polite and helpful. We ordered online and the kits arrived at the two different addresses the next day. We received emails when each kit had been received back and again when they had been sent off to the lab for testing. On the email confirmation of the kits being sent for testing we were quoted a date and an hour time range when we would receive the results, which was 7 working days later. We actually received the results after 5 working days.
We received nothing but excellent service. Would recommend their services without any hesitation.

12 november 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

fantastic service

fantastic service from beginning to end, speedy aswell, kept fully informed all the way through, customer services were brilliant aswell

25 april 2018
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Dear Devi,

Thank you for for taking the time to post such a positive review. We are glad to read that you are pleased with the service we offer. Our team puts a lot of effort into maintaining these standards however we are still constantly looking for ways to improve!

Betygsatt 5 av 5 stjärnor

Excellent!

Excellent customer service, they could not have done enough for me and they were correct on gender!! I would definitely recommend!!

12 september 2017
Omdöme utan inbjudan
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Svar från The Genetic Testing Laboratories

Hello Kerry, thanks a lot from all of us at the GTL customer service team . Best regards, The Genetic Testing Laboratories

Betygsatt 5 av 5 stjärnor

I was extremely happy with the service …

I was extremely happy with the service I received. The communication was very good and I was explained the process and correspondence was excellent throughout.
Thanks
Catriona

5 juni 2017
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you so much for your kind comments towards GTL. We are happy that our service has met your expectations and that you have found it worthy of mention.

Betygsatt 5 av 5 stjärnor

Complete satisfaction 1st time.

Having read all that was necessary from this companies literature, I proceeded to fill in their forms; which were easy to understand. The company E-mailed when they had received them, and told me the testing would start the next day: they further said that I could expect the results in my E-mail 1 week later. They duly arrived in the morning of the given date. The whole procedure was uncomplicated, and I would recommend them to any that asked for my advice on where to go for DNA testing..

7 februari 2017
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Thank you so much for your kind comments. We are happy that our service has met your expectations and that you have found it worthy of mention.

Betygsatt 4 av 5 stjärnor

good company service.

Great fast results. Peace of mind with results which were very clear easy to understand. Painless medical process. Good telephone customer services department for enquiries. Just make sure you fill the blood sample tubes right to the top !

3 februari 2017
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Dear Michelle, we thank you for choosing GTL and are happy to see that you regard our services worthy of mention. Our customers’ experiences with the company are of utmost importance to us.

Betygsatt 5 av 5 stjärnor

Exellent company would highly recommend

Fast and reliable service.
Brilliant customer service. I felt I could ring and ask questions anytime. Also brilliant email response.
Quick and easy service from doing the test to pick up. It was also handy to be able to track the package.
Results were easy to understand and were emailed to me before the recommended date.
A* service from this company and I couldn't have asked for better.

20 oktober 2016
Omdöme utan inbjudan
Logotyp för The Genetic Testing Laboratories

Svar från The Genetic Testing Laboratories

Dear Client, thanks for your feedback. We're only too happy to hear about our clients' positive experiences with us. Best regards, Genetic Testing Laboratories

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