Jeen Health Omdömen 

Very disappointing experience. We had our initial blood test on 28 July and were later told that the laboratory had not received one of our samples, so we had to repeat the test on 19 August.

We then waited until the expected result date, only to be told that another one of our samples had been missed again.

We have now had to attend for blood tests twice and wait weeks, only to find out that the samples have not been properly processed. This has caused unnecessary inconvenience, repeated testing and significant delays in receiving our results.

The communication and sample handling have been extremely disappointing. We expected a much more reliable process, especially when dealing with important medical test results.

So far not professional company every step has been awful, firstly they tell you need to complete consent form, but what ever reason their system doesn't recognise you have completed their form. I had do this three times before their system recognise that I've completed their consent form. Then comes sending you your vital collection box. It was delayed twice. Before it was even sent out. Then getting the results I received a call 31/08/2026 telling me that I have an appointment booked in evening. I get email saying my appointment was already paid. Then email about hour before the appointment saying it been cancelled and their was no payment received. It's mind-boggling this company still exist. What makes this worst there contact number they show doesn't actually connect you to anyone it goes to voicemail. Email response is staggered.

I had my genetic counselling consultation with Emma Williams before undergoing genetic testing through Jeen Health, and I honestly couldn’t have asked for a better experience.

Emma was absolutely fantastic. She took the time to explain everything clearly and thoroughly, making sure I understood every part of the process and what the testing could and couldn’t tell me. I had a lot of questions, and she answered every single one with incredible patience, kindness and compassion. I never once felt rushed or like my concerns were being dismissed.

After struggling to get clear answers elsewhere, speaking with Emma was an enormous relief. She made me feel listened to, supported and genuinely cared for, which meant a great deal during a very worrying time.

Emma is an absolute godsend and truly brilliant at what she does. Her professionalism, knowledge and empathy are outstanding, and I can’t thank her enough for the reassurance and support she gave me. She is a huge credit to Jeen Health, and I would highly recommend her to anyone considering genetic counselling or testing.

This has been a horrible experience from the very beginning, and I am still suffering the consequences. There has been a delay at every step, which has caused significant frustration and inconvenience.

Test results were quick and well presented. We received ours 3 weeks after taking the bloods. The pre test counselling was useful.

We had our consultation for a carrier screening and we are so happy we chose to do it with them.

They are extremely professional and really let you feel like you’re in safe hands.

They explain everything in the best way to make sure you know what you are doing and what is best to do, they are super honest and give you their real opinion rather than trying to make a profit.

Had an incredible experience and the team were extremely accommodating and knowledgeable.

All i want is a genetic carrier test bav and dilated aorta has been found in 2 of my sons and both waiting urgent life saving surgery, and a baby grandchild 6 more to test
I know which carrier genes to test i do not need to pay £400 for a doc to tell me what i told him. They are not helpful i think more scammers. I will pay for the genetic carruer test only.
They advertise genetic testing but they want you to pay this money first to tell you what you have told them
Not proper company beware of their scam

The counseling call was extremely helpful. The provider was prompt and detailed with her explanation. She was very reassuring and answered all questions.

I went into this experience ready to leave a 1‑star review based on the situation I found myself in, but Jeen Health completely turned it around. Their empathetic and patient‑centric approach made all the difference. The team took the time to understand what I was going through, communicated clearly, and made sure I felt supported every step of the way until I received my results.

What stood out most was how they handled a stressful situation with care, patience, and professionalism. Instead of feeling lost, I felt heard and guided. Thanks to Jeen Health, what could have been a negative experience became a truly positive one. Five stars for their commitment to patient care and service.

Had an interesting and enlightening consultation with Dr Watson and received fantastic service when I went in to have my blood drawn.

I managed to get a counseling appointment very quickly. The genetic counselor, Ms. Carina Williams, was very knowledgeable and explained everything to me very thoroughly. She also sent me a letter after the meeting, in which she documented everything that we discussed. I thought this was very useful. They also offer a very quick turnaround of the results (3-4 weeks) and offer a follow up meeting with the counselor.

Ailidh took the time to listen to us and take a really detailed look at our family history to understand if we were doing the right testing. She clearly explained our options and made everything easy to understand which is tough when discussing genetics. She was warm and helpful and I couldn’t recommend the experience enough.