GrowTropicals Omdömen 

1 010
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Fantastic place to get plants from. Ive done 10orders with them and everysingle time the plants have arrived with no problems, packed fantastically and not one problem with pests like some places i... Se mer

Betygsatt 5 av 5 stjärnor

Having shopped with grow tropicals for the last 4 years I can genuinely say I’ve never had a bad experience, all plants I’ve ordered (including those from rescue boxes) have came healthy and well root... Se mer

Betygsatt 5 av 5 stjärnor

The website has a range of Plants, growing medium, fertilisers and everything you would need to sustain any plant. Their range of tropical plants is quite extensive. All the plants i have bought from... Se mer

Betygsatt 5 av 5 stjärnor

I’ve no hesitation in writing a 5***** review for grow tropicals. This hobby is new to me after I became housebound / disabled so I must say how excited I get when my parcel from them turns up via pos... Se mer

Företagsinformation

  1. Trädgårdsbutik
  2. också i
  3. Foderbutik
  4. Plantskolegrossist
  5. Växtuppvisningsbutik

Skrivet av företaget

Online plant retailer specialising in rare and unusual aroids, houseplants and terrarium plants, as well as selling a range of pots, growing equipment, substrates and accessories.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(1 010)

218 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Always really great quality plants

Always really great quality plants, and super safely packaged and delivered. Great customer communications. super consistent stock and also refreshing new stock! My favourite plant store ever!

7 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No voucher for his birthday

Ordered and paid. Picked £30 as I’m not rich. Selected the voucher for 8:30am on the 4th September. I’ve just rung him to say Happy Birthday. No voucher to his email today. Not happy.

29 augusti 2026
Logotyp för GrowTropicals

Svar från GrowTropicals

Hi Michelle,

Thank you for confirming with our customer services that the email gift card was received in your inbox as expected. It would be highly appreciated if you could amend or remove your review to reflect this.

Best wishes,
Otto

Betygsatt 1 av 5 stjärnor

Pest infested, poor quality control and customer service

Two orders a month apart, both with issues.

Most recent order: two of four plants arrived with webbing on the leaf stems and live spiders, including spiders emerging from the soil during unpacking. Both orders also arrived with adult fungus gnats. These are the only plants in my home and none have been repotted or exposed to other substrate, so the source isn't ambiguous.

Plants arrived under-potted, root balls barely covered, roots exposed at the surface, bare stems with dead sheaths, and one with visible root rot. Every one needs immediate repotting and additional substrate, which isn't what I expected at these prices.

Only 3 of 4 plants came with a plant passport. This also happened on my first order. Under GB rules, distance sellers are required to supply a plant passport to the final user, including for personal purchases.

Their FAQ says every plant is hand-checked before leaving the nursery. I'd like to understand how these passed.

I contacted them on 1 September with photos and video and have not yet had a response.

29 augusti 2026
Omdöme utan inbjudan
Logotyp för GrowTropicals

Svar från GrowTropicals

Edit:

Hi Jordan,

I am waiting on a reply from you to arrange a collection for a full refund, please get back to me.

Again I just want to clarify: I appreciate finding a fungus gnat and spiders is incredibly disappointing, I do not wish to downplay this.

However, the notes you have made regarding the potting of the plants and their roots, is not correct. From the images provided, what you are stating as uncovered roots is an aerial root - one that grows up the length of the stem and is used to anchor the plant to its climbing surface. This is not evidence of under-potting. Additionally the root you have stated is dead and a sign of active root rot, is actually dried out as a result of root senescence (the root has not found optimal conditions and the plant has allowed this to die off, recycling the nutrients from it).

For clarity, our plant passports are printed on the invoice that is inside the box, not on the plant pots themselves, which may have passports from their journey to us.

Please do get back to us so we can arrange a prompt collection and refund for you.

All the best,
Otto

Betygsatt 5 av 5 stjärnor

Great plants

Great plants, healthy and strong, never had a problem with them.
There customer service is spot on also prices are fantastic

19 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

labisia turtle back

Received a labisia turtle back plant in a rescue box some time ago. The original plant is glorious with very large leaf. Took cuttings from damaged leaves and these are now lovely little plants.
Amazing plants always from this company. Any query and they get back to you very quickly. They are always happy to to help and advise.

1 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I've been ordering from GrowTropicals…

I've been ordering from GrowTropicals for over a year. The packaging is secure and the plants are fresh. The only time I've had an issue, it was put right promptly by the great customer service team.
I will continue to order from GT as I trust them. I've also started dabbling in Tissue culture which is going well so far 🤞
Highly recommend x

11 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic company 🌱

I must say I am so pleasantly surprised by how well this company has done. I have ordered 3 plants , they have arrived in a perfect condition, the communication has been excellent, they have replied to my emails swiftly. I can’t complain.. I can’t wait to order again. So excited to seeing my little friends to grow 🩷🪴🍃🌿🌱 Thank you so much 🌸

20 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Everyone at Growtropicals is lovely but…

Everyone at Growtropicals is lovely but my favourite is Jess. Always getting back to me so quickly and cheerfully. I've had such great interactions with the team and never had a bad experience ordering, upon delivery of my items or at any point during my purchasing experience. Well done all and thank you for feeding my obsession and making me a happy customer.

15 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

GrowTropicals, my first purchase.

This was my first purchase from GrowTropicals. The customer service is fantastic, delivery of the plants was speedy, the plants were expertly packaged to prevent transit damage and they arrived in perfect condition. The quality of the plants is excellent and great value for money. Communication from GrowTropicals was superb, they kept me informed of my order status and even offer after sales plant care advice. I will definitely be purchasing from them again, I highly recommend them.

13 augusti 2026
Omdöme utan inbjudan

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