Grooniwellness Omdömen 149

Great customer service

Michelle got back to me straight away and showed me which item to order for my pillow case. And she was so sweet when referring to my dog chewing the cord.

I gave a 4 because the website says it processes orders in 24 hours. It took a full month to get my order!
***BUT… the full body mat with 12 cores is amazing! I was previously using a 1/2 mat and this makes a huge difference. I love that it has set programs to run through the night.

Item delayed, didn't work, flashing lights, not instruction manual or customer service. This company and product is a JOKE.

I am very pleased with my Grooni PEMF mat! There was a little hiccup in that I received the wrong mat initially but the support staff was amazing! I sent an email and heard back from them within one hour. They referred me to a return specialist and sent me a label so that I could return the incorrect item right away. They actually even sent the correct item before they received the wrong one back! That just doesn’t happen. I think they were the most responsive company I’ve worked with regarding a return issue.

On the 31st of October 2025 I ordered a PEMF mat from your company. It was a nightmare from a to z. I am from Canada, at first I was not receiving my order and I asked why, I was told that it was back order and that soon it would shipped from your company in Atlanta, Georgia USA to the warehouse that you have in Canada, I had to wait until after Christmas for this to happen. Once this order was finally in Canada, it was shipped through UPS and they sent is to the wrong address in Montreal, Quebec, after 3 attempts to correct the address UPS kept sending the order in British Columbia , which is totally at the other end of Canada related to my address. When attempting correct the address they kept resending it to the same wrong address in Montreal. In the end I was so tired of all this that I asked to be refunded which I obtained but even this was complicated. So, after, almost 4 months and around 100 emails exchange with the very nice lady named Gina Gate from the customer service everything is over now.

Now, let me talk about miss Gina Gate. She is a GEM of a customer service agent, I really like interacting with her. All along the way she was assiduous at replying to my inquiries and was really genuine at trying to resolve this very usual situation. This woman is very well rounded, she is really paying attention to what she is asked, she has a very good emotional intelligence, she is very devoted, she is polite and very good at what she is doing, to conclude she is a true professional. My experience with her is A+, if there is one thing that was positive in this experience, it is to have gotten the chance to interact with her. I never had the chance before to interact with a good customer service like her and I am sure I never will either. She is exceptional.

The problem in this situation, is that it seemed that the people at shipping , to be polite, are far from being as good at their job as miss Gate is at hers, which seem to have totally sapped all her efforts at solving the situation.

Again, thank you miss Gate for everything.

Sincerely, Pierre Lavallee

ALL GOOD!! ❤️

Grooni earthing advertised a February 2026 additional 20% off ad by using the code LOVEPULSE. When I actually tried to use it, it only gave 10% off, not the 20% off, as stated in the Ad. When I complained via email, Regina Gate replied that it meant a sliding scale of 10 - 20% off, not the advertised 20% off. I went back and read the whole ad page at least 5 times. It states very clearly, ADDITIONAL 20% OFF, not the false, misleading sliding 10 - 20 % off Regina Gate stated to me. I emailed Regina Gate, informed her of her lies and falsehoods, told her to either give customers the 20% OFF or take down their lying Ad, So far, No RESPONSE to my last email. Their last ad also repeated the same false, misleading, lying Ad. I told her to correct the ad, because, we, her loyal and long term customers Deserve better. what a shame.

After a couple of weeks of using the grounding mat for my bed, I wake up refreshed and I have noticed my joints are less achy. I am looking forward to how I will feel after months of use. Also I want to say the customer service is excellent! A problem I had was resolved quickly and efficiently.

Very happy with my plush mat and their customer service! They went above and beyond when I reached out after not receiving the product within the time window stated in delivery policies. I was very impressed with their follow thru and staying in touch with updates on delivery! Highly recommend!

I ordered a king size mat but was later told that due to global logistics they werent sure when they would receive it to ship it to me. Regina was super accommodating on my refund request and I ordered one they had in stock. Great company to deal with

My husband ordered a grooniearthing mat as he had heard great things about it. Once we received it he was unaware of the warning that anyone with a medical implant should not use one and since he had a medical pain pump implanted he proceeded to reach out to the company to return it.
This company understood his conundrum and happily refunded his money. We are very impressed with their communications, help and support.
Thank you for your wonderful customer service!

My mat delivery was delayed because it was out of stock. I contacted Groningen by email. The Groningen team with Regina taking the lead responded quickly and kept me in the loop till the mat was delivered. Great service and model for every company

I received my 12 core PEMF infrared Therapy Mat Pro two weeks ago. Since that time I have used it everyday on level P5 for 30 minutes.
It was my wife who had been doing research on PEMF mats and had sent me the link to the Grooni Earthing site.
I have been limping for the past year and a half trying to deal with pain on the medial side of my left knee due to osteoarthritis . This issue had stopped me from running, jogging, and even walking without pain. I had over the counter pills for pain relief, topical creams, patella braces and a full knee brace without success.
Purchasing this mat wasn’t an easy decision as spending $1000 on something that might not work for me seemed almost too much. However after reading testimonials and reviews and research articles online I decided to get it.
I have zero regrets with my purchase so far. To start off the customer service has been phenomenal, Regina answered all my questions very quickly. When the mat arrived I was very impressed with the quality of the product. I honestly was not expecting the quality of mat that I received. Now after using the mat for 15 days straight I currently have no pain in my knee when walking. Yesterday I tried a few jogging steps had no pain but shut it down after 10 steps as I did not want to push my luck.
I can’t speak for others but not limping daily and being pain free is priceless! With Grooni’s 60 day money back guarantee I would encourage everyone reading this to try it.
As an update I have now used the mat for a month straight and have continued to see improvement in my pain free movement.
Thank you Grooni
David Ross

At first my mat was lost in the mail with UPS. Regina was very sweet and sent me a new one right away an it has arrived, and I love it!

It's been two weeks and the product hasn't shipped, so no, I cannot review it other than the shipping times are extremely slow for something that is very expensive.

I sent an email inquiring about my order and received a response in less than 60 minutes. Regina was friendly and provided information regarding my order. Excellent customer service on questions.

I will leave another review when the product arrives and we have had a chance to use it.

Simple ordering process and prompt communication made for an enjoyable buying experience. Highly recommend.

Haven't received goods yet still early, but customers service I give a 3 star

I had a great experience with both the product and customer support. I accidentally ordered the grounding mat twice and contacted customer service—they responded very promptly and were extremely helpful. The mat I originally ordered was on backorder, so they upgraded my order so I could receive it sooner, which I really appreciated.
There was also a mix-up where I received an unrelated product, but they corrected it quickly and sent my plush grounding mat with express shipping. Everything was handled smoothly and professionally.
I’ve now been using the plush grounding mat and have already been experiencing the benefits. Thank you to the team for turning a situation that didn’t start smoothly into such a positive experience. Excellent service and a great product!