GreenThumb Lawn Treatment Service Omdömen 

I have used Green Thumb for many years and they have always been very professional and helpful.
It was suggested that I have treatment on my lawns for Chafer grubs, which required watering after the treatment was applied….well… hose pipe ban was in force and I was very dubious about having it.James from the Peterborough depot reassured me that the treatment wouldn’t burn my lawn and suggested I watered the lawn as best as possible with watering cans…which I have done.
He was understanding and extremely professional and I would highly recommend this company to anyone.

Matt Walton arrived on time, very polite, smart & explained what he was doing with the lawns & why.

He also explained the benefit of additional Oasis treatment but declined offer…

Excellent and professional advice from Tom regarding the condition of my lawn after incorrect treatment and the lack of rain.
Tom has suggested restorative treatment to commence in the autumn. I have complete confidence in his opinion.

Got it — updated:

**Title:** "Steve is a real asset to GreenThumb"

**Review:**

Steve, who's based in Aldershot and covers the Walton-on-Thames area, has been treating our lawn and does a genuinely great job every visit. He always takes the time to explain exactly what treatment the grass needs and why, and offers sensible recommendations rather than just turning up and leaving. He's approachable, friendly, and clearly knows his stuff. It's reassuring having someone who treats the lawn like it's his own garden. Steve is a real asset to GreenThumb and a big reason we'll keep using them.

The ladywho does the work is always pleasant and heloful and the lawn does look better ( dry hot weather permitting ) myvwife recently spoke to customer care and they were helpful and resolved our problem thank you.

Absolutely terrible! One treatment only given this year with no explanation as to why they missed the mid April - Mid May deadline & then also missed their revised mid May -mid June!!
They sent a manager out finally in Mid July after I complained, but he arrived the day of the hose pipe ban & told us we would have to water in the treatment by using watering cans!!!
Now fighting to get 8 months worth of payment back & have been told that I will have to wait 6 weeks!
I emailed their Operations Director( the most senior person in the UK, whose name I am not allowed to put on this review)but so far no response. Obviously they don’t value past or present customers!
The manner in which customers are let down & then treated when we dare to complain is appalling.
Avoid this company at all costs. Lots of comments on Facebook about how bad they are since the Swedish take over.
In my opinion the Guildford branch is awful.

Always advised on upcoming treatments. Advice given on how to treat the lawn.

My father died and still trying to cancel the contract. They want a death certificate, powers of attorney, probate which is not needed.
Dealing with every other company including banks has been so easy. No way would I recommend this company. Bunch of idiots.

We've had Greenthumb coming to our property for 12 years and we've honestly not had a single issue. This last treatment has had zero effects and instead of removing the weeds they're actually flurrishing so I'd be amazed if any weed treatment was even applied. The front garden i know at least the fertiliser was applied as there was a pile of it left on our newly power washed drive that took ages to sweep up. (If I could upload photos of the weeds and fertiliser pile I would do) I've since cancelled my future treatment from Green Thumb and will be treating my grass myself as I know it will be done right

Professional, polite, friendly and efficient. What more could you ask for?

We have used Green Thumb for a number of years now to look after our ageing lawn. Dean Clayton is our usual operative. Dean is always pleasant to deal with and gives our lawn a full inspection on every visit. Dean also explains what the different treatments are and whether any additional treatments could be beneficial. Dean is an asset to Green Thumb.

Really good service if you have problems they will help and recommend what you have to do

Extremely disappointed with the service from the GreenThumb Weald branch. We have been loyal, multi-service customers for years, but the NutraGreen 2 treatment carried out yesterday (Tuesday 28th July) was a complete failure of professional standards. The operative rushed and completed our entire front, back, and side lawns in around five minutes.Our home CCTV footage reveals shocking corner-cutting:• Total failure to perform standard parallel/overlapping passes, leaving untreated gaps across the front and back lawns.• Pushing the granular spreader along our domestic paving instead of the grass on the side lawn.• Hand-throwing raw handfuls of fertilizer directly onto the side grass. Because no rain is forecast for the foreseeable future, these highly concentrated clumps are sitting completely inert on dry grass, creating a severe and ticking risk of localized chemical scorching and zebra striping once the weather changes.The Weald branch’s handling of my complaint has been completely unacceptable. They ignored my emails and tried to push an inspection back to September when the next treatment would be due. When I insisted on urgency, they booked an automated "Escalated Service Call" for tomorrow (Thursday 30th July) but expect me to wait in all day without providing an appointment time, a name, or confirmation that a manager is attending. To make matters worse, before 8:00 AM this morning, I received an inappropriate call on my personal phone from the exact operative whose work is being questioned, attempting to debate the issue.I refuse to debate clear video evidence with the technician involved. I have formally escalated this log to Head Office Customer Relations (customerrelations@) and our invoice is officially on hold. I expect senior corporate management to intervene, ensure a qualified supervisor attends tomorrow with full authority to take responsibility, and provide a written guarantee that GreenThumb will pay for full professional turf restoration following the next major rainfall if any striping, scorching or other damage occurs to our lawns due to this treatment.

Grass looks amazing since using Green Thumb and Matt Walton was super friendly and willing to answer all my questions.
Great service! thank you.

Ian, from Worksop branch excellent and informative

Glyn from the Sheffield / Rotherham branch attended my parents address to treat their lawn. Both of my parents have Alzheimer's so when my Dad called me, I ended up talking to Glyn. He had clearly picked up that there are issues so was happy to talk to me. We agreed that days treatment and he proposed a weed killer for the front pebbles which I was very keen for so as to save me yet another job. We further agreed an autumn treatment. Mum and Dad have always been proud of their garden so it seems only right to do what I can to maintain that but with a little help from Green Thumb. Glyn was brilliant. He explained everything to me so that my Dad could hear too and simply seemed like a nice guy doing his job. With two potentially vulnerable parents, it means the absolute world to my family and I to know that we can trust the people around them. Thanks Glyn.
PS. I really hope mum wasn't rude.

Great job today, by Richard (Beech) explaining the range of treatments we could undertake once the rain appears Hope the rain does reappear soon!

Ipaid for a lawn makeover to repair bare patches.
cost £920.0. this totally failed despite sprinkling the lawn frequently as recommended
I told your agent on his next visit but haveheard nothing since. Poor response.
Iexpecteda report and reason for failure and recomended further action

David Gleeson arrived today for our priliminary disucssion. He was absolutely amazing! I know nothing about gardening he explained everything and made it so easy to understand with no sales pressure. Great customer service who made me feel at ease!

after a problem with one member of staff, Stafford area manager Chris Davies stepped in and totally sorted my lawn single handed. Cannot praise the guy enough, hard working, polite and did what he said he would, cant reccomend him enough.