We had rented an automatic car from Tivat airport and then drove it around Montenegro. One the second day the car battery completely died from no fault of our own and ruined our entire days plan... Se mer
Företaget har svarat
Green Motion Montenegro
Tack för att du använder Trustpilot. Tyvärr går det inte längre att lämna omdömen på just den här sidan, då företagets webbplats stängts ner. Om du har några frågor får du gärna kontakta oss.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They are HORRIBLE. They may be the cheapest option you find for renting a car but that saving comes at the expense of peace of mind. The queue for picking up the car at the airport was extremely long... Se mer
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Everything went smoothly with the car rental. We received a brand new Dacia Sandero Stepway with only 300 km on the odometer, as we had selected the option for a guaranteed 2023/2024 model. I couldn’t... Se mer
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AVOID AT ALL COSTS - PREDATORY TACTICS AND FAKE INSURANCE! If I could give zero stars, I would. This branch uses absolute scam tactics to extort money from tourists right before their flight... Se mer
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Företagsinformation
Skrivet av företaget
Green Motion Montenegro Car and Van hire offers its customers, both leisure and business, the opportunity to enjoy great value vehicle rental in Montenegro, while helping to reduce the impact of global CO2 emissions associated with road travel. Please only post reviews that relate to hire in Montenegro.
Kontaktuppgifter
Airport Podgorica, Terminal, Arrivals Hall, 81000, Podgorica, Montenegro
- +382-67-657-222
- reservations@greenmotion.me
- greenmotion.me
Svar från Green Motion Montenegro
Hi Mikhail,
Thank you for telling us about your rental.
We are delighted to hear that you had the perfect rental with our team.
We hope to see you again soon.
Kind regards,
Natalie.
Customer Services.
Svar från Green Motion Montenegro
Hi Judit,
Thank you for sharing your experience with us.
We are very happy to hear that you liked the rental vehicle that you received.
We hope to see you again soon.
Kind regards,
Natalie.
Customer Services.
Absolutely perfect service and good…
Absolutely perfect service and good conditions
4 december 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Juergen,
Thank you for sharing your experience with us.
We are delighted that you received perfect service from our team.
We hope to see you again soon.
Kind regards,
Natalie.
Customer Services.
No complaints at all.
No complaints at all.
It was inexpensive and did the job nicely.
I will use again next time I visit.
Thank you very mucgh.
David
28 november 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi David,
Thank you for sharing your experience with us.
We are delighted to hear that you have no complaints at all about the service you received.
We hope to see you again soon.
Kind regards,
Natalie.
Customer Services.
I ALREADY SAID The car was dirty and…
I ALREADY SAID The car was dirty and navigation problems
28 november 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Utku,
Thank you for telling us about your rental.
We are glad that you received four star service from our team and apologise for the problems that you encountered. If you would like to discuss this further with our team please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your understanding.
We hope to see you again in the future.
Kind regards,
Natalie.
Customer Services.
A éviter à tour prix
A éviter ! Tarif bas pour attirer le client/pigeon... Une fois arrivé en agence ils t'expliquent que ta carte ne fonctionne pas pour faire la caution et te force à prendre l'assurance... Ou comment se retrouver avec un tarif à 400 euros la semaine au lieu de 220...
8 september 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Gaumeton,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Natalie.
Customer Services.
We highly recommend Green Motion Podgorica!
This is the 2nd time we rented a car with Green Motion, a few years ago in Rome; this time in Podgorica, Montenegro. Again we were very satisfied. It is a relatively unknown car rental company, which has no counter at the airport in Podgorica. However, this was an advantage in Podgorica: Green Motion is situated "around the corner" on the way to the airport. On arrival an employee picked us up at the airport within 15 minutes after our phonecall to their office. He brought us to the Green Motion office, which was a 5-minute-drive. The people from Green Motion speak English very well. Moreover, when we had to return the car, we did not need to go in the crouwded area of the airport. We got a car from a higher class than booked without having to pay extra and this bigger car also proved to be very economical in fuel consumption. The employees are very friendly and handling all formalities promptly. We decided to drive in Montenegro only. The charming lady who helped us on arrival was a true ambassador of Montenegro and said that if we changed our minds about crossing a border, we could always call her to arrange that. We highly recommend booking a car with Green Motion!
19 augusti 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Dear M.V,
Thank you so much for your 5 star review!
We are pleased to hear that you used our services in Rome, and that you have also used our services in Montenegro. And more importantly, we are delighted that you were satisfied with both rentals!
We look forward to welcoming you again at any one of the 40+ countries we operate in!
Kind regards
Liana
Customer Services
It was easy and without any problems.
It was easy and without any problems. However Montenegrins drive like crazy.
9 augusti 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Dariusz,
Thank you for telling us about your rental.
We are very happy to hear that you had no problems with your rental.
We hope to see you again soon.
Kind regards,
Natalie
Customer services
Svar från Green Motion Montenegro
Hi Mattia,
Thank you for telling us about your rental.
We are really pleased that we were able to serve your rental needs and that you enjoyed the service provided.
We hope to see you again soon.
Kind regards,
Natalie.
Customer services
presque parfait
Tout c'est très bien passé : L'accueil, la prise en charge et la restitution. La voiture était très bien aussi.
Seul petit bémol, l'accès aux agences qui était à l'extérieur de l'enceinte de l'aéroport (au retour une personne m'a reconduite au terminal, c'était sympa)
1 augusti 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Sandrine,
Thank you for telling us about your rental.
We are glad to hear that everything went well with your rental and we appreciate your feedback regarding the rental location.
We hope to see you again soon.
Kind regards,
Natalie.
Customer services
Attention aux surprises !!!!
Lors de la réservation il est noté que l’on peut rentré la voiture 24h/24h a l'aéroport. Première surprise on viens nous récupère pour nous emmener dans une agence à 5 minutes en voiture de l'aéroport. Arrivée à l’agence on nous informe que l’agence est uniquement ouverte de 8h à 20h. Réservation faites en ligne 250€pour 1 semaine. Malheureusement carte bleue nous conforme il faut une carte à crédit et non débit. Surprise nous devons prendre une assurance à un peu plus de 15€/ jour. Et bien sûr impossible d'annuler La réservation sinon on paye quand même.Résultat finale la facture passe à plus de 350€!! N'étant Pas véritablement bilingue, et ne comprenant pas tout, la responsable de l’agence se met à parler en monténégrin à ses collègues en rigolant... répond au téléphone en pleine conversation avec nous ...bref nous avions dû rendre la voiture avant la fermeture pour un vol prévu le lendemain à 7h... et bien entendu des frais supplémentaires avec la carte bleue suite au paiement... bref prix de base hyper attractif mais attention au pot rose !!!!! Réfléchir à deux fois avant de réserver une voiture ... 30 minutes après l’arrivé Dans ce fabuleux pays, la facture s’élève Déjà à plus de 350€!
31 juli 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Marine,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. f you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Natalie.
Customer Services.
Good service
We rent the car the 3 time and everything was always very good and according to our request
10 juli 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Инна,
Thank you for sharing your experience with us.
We truly appreciate your loyal custom and we are glad that all of your rentals went according to your request.
We hope to see you again in the future.
Kind regards,
Natalie.
Customer Services.
à FUIRE
à FUIRE. Comme dans un autre commentaire obliger de prendre des sièges auto 84E la semaine pour mes deux enfants. De plus il nous explique en arrivant qu'ils ne peuvent pas notre caution donc il nous oblige a prendre l'assurance. Alors qu'avec notre carte de crédit on est couvert si il ce passe quoi quelque chose. 119 euros d'assurance pour une semaine je trouve sa chère payer. Nous avons attendu 30 minutes dehors avec nos enfants en pleine chaleurs.En conclusion nous arrivons au Montenegro on a pas commencer les vacances que l'ont lâche déjà 200 balle. Bref si vous souhaitez faire des économie n'y aller surtout pas.
3 juli 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Juliana,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that you found these charges to be unexpected. I would like to advise that our insurance products only become mandatory if the deposit requirements cannot be met. Our International Customer Services team would be happy to look into this for you if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Natalie.
Customer Services.
Everything was as promised.
28 juni 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Bernhard,
Thank you for sharing your experience with us.
We are delighted to hear that you received everything as promised.
We hope to see you again in the future.
Kind regards,
Natalie.
Customer Services.
Svar från Green Motion Montenegro
Hi Roman,
Thank you for sharing your experience with us.
We are thrilled to hear that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Natalie.
Customer Services.
Een zeer goede service bij ophalen…
Een zeer goede service bij ophalen wagen en terugnamen van het voertuig. Bekwaam personeel.Geen nieuwe wagen maar toch volledig mechanisch en technisch in orde.
28 juni 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Lucien,
Thank you for sharing your experience with us.
We are very happy to hear that you found our staff to be skilled.
We hope to see you again in the future.
Kind regards,
Natalie.
Customer Services.
Dishonest business
Dishonest business! STAY AWAY!
They will find a way to make you pay EXTRA. We were lied about safety seats age limitin Montenegro (law says 5 years olds have to use one) and they forced us to rent the seats for our 10&12 kids for the week. That was 84€!!!
They also tried to accuse us for a sctrach that was on the car before and marked on the paper . We had pictures of our own luckily to show them. We feel ripped off! I'm sad and angry that this kind of business can go on. There are plenty of bad experiences online. Read them and then go elsewhere.
25 juni 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi Nanna,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that you encountered these issues when renting from us. Our International Customer Services team would be happy to look into this for you if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Natalie.
Customer Services.
Avoid this company!!!!!!!!!!!!!!!!!!!!
We rented a car and returned with a small scratch on door. The staff told us it was not a big problem at all. A few days later 800 euros taken from our credit card even though we had 600 euros of a collision damage waiver. We contacted the customer service and they just ignored our questions. On the 'receipt' they sent us as proof of the cost of repair work, over 1000 euros were used to repair the scratches. 1000 euros. How come? Only by looking at this number people would think that we smashed the door, not just left scratch on it. Also found an article on the Guardian about how this company has been using this same trick years and years. Wish that I read it before we rented the car. So avoid this company!!!!!!!!!
3 juni 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hi RD,
Thank you for sharing your experience with us.
We are truly sorry that you were charged for damage at the end of your rental. We appreciate that no one wants to end their rental this way, which is why our customer services team will do everything possible to ensure that all of our customers feel that they have been treated fairly and with honesty. If you do have any further questions, I would ask that you do contact our team again who will be happy to answer them for you.
Thank you for your understanding.
Kind regards,
Natalie.
Totally awful service
Totally awful service. Turned up an hour after our elected pick up time with no communication. Gave us a GPS that didn't work with a cable that was not compatible with the device and so it didn't charge properly. Said they would refund us. Ignored all our emails and calls. Were aggressive and dismissive in all their dealings with us. Terrible. Avoid at all costs
12 maj 2019
Omdöme utan inbjudan
Svar från Green Motion Montenegro
Hello Katherine,
Thank you for taking the time to share your experience with us.
We have a team here at Head Office that overlooks customer service experiences, they act like a conciliation service for all customers renting internationally. If you'd like to discuss your experience with a member of this team then please, make direct contact with an agent by filling out the contact form on our website - https://greenmotion.com/contact please fill out the 'help after rental' section and an agent will investigate your complaint at the highest level and do their very best to bring the matter to a satisfactory conclusion.
Please be assured that we will not tolerate any practices that do not meet with the high standards that we set within our franchise network.
We hope to hear from you soon.
Kind regards,
Emelia
Communications Executive
Stay away
Stay away from this company. They make charges to your credit card that they cannot do according to the contract. If you claim them back, they just ignore you.
5 april 2019
Omdöme utan inbjudan
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