Great British Mobility Omdömen 

My experience with Great British Mobility has been deeply stressful. Despite paying for a "white glove" delivery, the mobility scooter arrived with dangerously underinflated tyres (just 3.5 PSI), which inevitably caused structural inner tube and rim failure within 12.5 miles of use.
When I raised this critical safety issue, communication completely broke down. The company became defensive and dismissive—blaming me for double punctures rather than acknowledging their own failed Pre-Delivery Inspection. Even when presented with the facts and my legal rights under the Consumer Rights Act 2015, they flatly refused to take accountability. Furthermore, they attempted to use a standard delivery signature as a shield, acting as though signing for receipt of goods signs away statutory consumer protection against hidden defects.
To support their claims, they sent distant overhead photos that failed to show the true condition of the tyres, yet inadvertently proved their incomplete service by showing that they couldn't even be bothered to attach the mirrors before delivery. Any interactions show thoroughly unenthusiastic staff who simply do not want to deal with problems once they have your money.
Because of their refusal to resolve this, I have had to raise a formal dispute with my bank, who agree I have a strong case. In the meantime, this has left me stranded and housebound, forcing me to miss important medical appointments, daily commitments, and eroding my independence while I wait for a refund.
It seems that if you are fortunate enough for the scooter to arrive set up correctly without a hitch, you might be fine. But as another customer reviewer noted about a breakdown under warranty, the after-sales support "isn't worth having" and you get completely nowhere when things go wrong. They are wonderful at selling, but once you need genuine customer service or warranty help, their attitude changes entirely. Avoid this company if you rely on your equipment for your livelihood and independence.
A company is truly tested when things go wrong, and this team completely fails the test.

Bought a Sterling S700 scooter from Great British Mobility . I am so pleased with it because of the high quality build, comfort and power, also far cheaper than other places I had looked. The delivery man was extremely helpful and courteous, and very knowledgeable, therefore excellent service.
No problems recommending at all.

Shopped around and found the sterling s700 at a very good price (£500-£600) cheaper than competition. Ordered it at 10.30 received a call just over an hour later with much to my suprise a delivery slot that very afternoon. From order to delivery 4.30 hrs. Can not fault them at all. Scooter a bit bigger than I expected (not a complaint as I love how chunky it is) mainly because the scooter I already had is quite small. My poor dog had been walked to death today. Loving the range as been much further than my old one would do on a full charger and the new ones battery indicator had not even registered any use. Looking forward to seeing how far I will be able to get. Thank team.

Nice people when they are selling you a scooter had mine for 10 months and broke down still under warranty completely different kind of attitude they kept telling me to check fuses and check everything which was okay kept phoning them back and they said they would get engineered to phone me and he didn’t. The warranty sucks not worth having.

Fantastic scooter! It arrived mostly assembled, only requiring the battery installation and attachment of the seat and armrests. The ride is quite smooth and so far, no issues have arisen. The silver shade looks nice. I haven't tested the weight yet by disassembling it to fit in the car trunk, but it's simple to take apart and reassemble. Delivery was impressively fast, arriving the next day.

VERY HELPFUL ON PHONE PROMISED A SPEEDY DELIVERY GOOD AS THERE WORD DELIVERED NEXT DAY. DELIVERY MAN WAS SO PATIENT AND HELPFUL HIS DEMONSTRATION WAS SO GOOD I HAD GREAT CONFIDENCE IN MYSELF TO USE THIS SCOOTER IT IS ENTIRELY DIFFERENT TO MY OLD ONE I CANT THANK HIM ENOUGH

What a great company had a problem with my Mobility scooter where the tire on the rear was slightly warped and out of shape. which caused punctures so I gave great British. Mobility a ring and explained what was happening and straight away they said they’d send me a new tire and tube that’s what I call Service phone this company very helpful when purchasing the scooter and very helpful when something goes wrong great company that I would recommend to anybody 

Was recommended this company by a neighbour. Ordered a scooter on Monday afternoon and it was delivered Tuesday afternoon. What a result. Would recommend

Bought a new Mobility scooter ordered it online on Sunday and it turned up Tuesday dinnertime nice and easy delivery. Man was very helpful. I would recommend this company to anybody a great Service.

Found this company on the Internet whilst looking for a Kymco Agility mobility scooter . Very very competitive prices. Phoned up, spoke to Scott who was very helpful and patient, scooter delivered a couple of days later, absolutely no problems. I have spoken to Scott since delivery and again was was very helpful with instructions for my scooter. There are 3 delivery options which are useful and you can choose the one suitable for your abilities. Love my new scooter, thank you 😊.

Ordered a Gogo Elite Traveller Plus pavement scooter on Thursday last. The promised delivery was within four days but it arrived the next day, superb service. Ian was more than helpful when the scooter was ordered, I knew what I wanted as I bought the same model back in 2016 and despite me being a big chap it has lasted well so I wanted the same again.
Took it out for its maiden voyage this morning and once again I have to say what a superb little scooter it is, it breaks down easily and fits nicely into the boot of my car.

just 5mnths after my scooter purchase it went in for repair due to issues. The initial phone call was answered by a chap who sounded like he had better things to do then deal with customers who were calling as their item wasn`t working properly. I obviously didn`t read the website, as it does state on there allow 5 working days for a call to arrange repair, so when i called back 3 days later saying i`d heard nothing, I was met by the same guy who was just as `unfriendly` as he was in the first call. Scooter collected, was told allow 7 days. 8 days later I`d heard nothing, so I called, this time a smashing chap said yes there was a fault and they were waiting for my new batteries. COMMENT: have a better attitude when you have a customer ring. And, an email or phone call informing me i`ve got wait for battery to be delivered would of been nice, it`s not up to me to be chasing you to find out whats happening. I`ve read since I brought it, their customer after service is a bit lacking.

We spent ages looking into mobility scooters, and back in February we chose this company. So glad we did, we purchased the white glove delivery -excellent professional service, and booked in to suit a time for us.
We have spoke with this company several times and they could not do enough for us, (sorry I can’t remember names, but both female and male staff)
We recently we had a puncture, and they were willing to come all the way from Lancashire to Leamington spa, to help us, but I managed to find a local company in Kenilworth who came to our assistance (who were also FAB)
I have no concerns with this company and have recommended to family and friends

Trust me dont go past these guys for a top class friendly service. Just had my colt executive delivered today fully assembled fully charged up and ready to go. All I had to do was sign and I was away. They were that good I'm ordering accesories from them. Scott the guy I ordered my scooter with kept me informed all the way and the delivery guy was awesome. Thanks guys.

Great scooter. Came nearly complete only had to put the battery in and put chair and arms in. Pretty smooth ride, no problems so far. Nice silver colour not tried weight yet once apart to put in car boot but it is very easy to take apart and put back together quick next day delivery

I ordered a Sterling S700 scooter online first of all for dad. I needed to check on delivery and emailed for information. Scott was fantastic keeping me up to date and emailing relevant form/certificate of newness so I could register this with DVLA. The scooter was delivered as advised. It was a nice surprise, we expected to have to assemble it, as we asked for pallet delivery, it was all assembled and ready to go.

A couple of days later, Mum decided she wanted her own scooter to be able to keep up with dad. They both can't walk very far but mum is a lot more mobile than dad. However she can't walk at 2mph the lowest speed of the scooter!

I called Scott to order another one for Mum. He was fantastic. The scooter arrived the very next day which was faster than expected and a lovely surprise for them!

I have already recommended Great British Mobility to work colleagues and would not hesitate in recommending them to anyone else!

Thank you so much and especially to Scott. My parents are very happy with their next journey to maintaining independence now dad is not able to drive places.

The Sterling S700 is sturdy and very controllable. The size of the tyres allows for travel on gravel pathways. We chose this model for the ground clearance and because it is self balancing, so less likely to topple.

We ordered a gogo lightweight scooter from this company and paid via paypal online. The delivery was fast and the item was in perfect, unused, condition. A slight glitch online was soon fixed by this company and we would recommend buying from here. No fuss-just honest trading. Good stuff all round - so ***** five stars.

I purchased a 4mph pavement scooter as my old 1 cut out on me on a busy road . So without thinking I ordered the scoiter based on weight capacity as I'm a larger lady delivery was excellent 2 days to be precise however after using the scooter for a short journey I realised it was not suitable for my needs grand child walked quicker I rang the company on sat 29th March and was asked to ring back Mon 31st I spoke to a really nice gent didn't catch his name and he couldn't really help as been used I suffer with anxiety and depression however my daughter rang back and spoke to same guy who understood my situation we then spoke to Ian who I must emphasise was amazing they have agreed to take scooter back it cost 1299 for me to replace with a 8mph scooter costing 1665 and knocked a 1000 pound of the 8mph 1 im extremely grateful to them as it was My mistake in a panic buy as I cannot get about independently without my wheels as I call them so honest review I would definitely recommend this company to all who seek any mobility needs from ordering to receiving to sorting my mistake out top service thankyou again .

I purchased a scooter for my dad who is 79 and having dialysis. Upon looking on there website, I was very impressed with the products and the amount of detail regarding any of the products.

I went ahead and purchased the scooter with no problem whatsoever. The scooter arrived when detailed in the email confirmation. I can confirm that the scooter arrived safely and well packaged.
As mentioned in the product description the scooter was very easy to assemble and it is very easy to use the controls.

Overall I cannot fault the quality of the scooter or the price or the ordering process. I will definitely be using this service again if my dad needs anything else.

Highley recommended service and goods. Thank you

great company to deal with . Scott. in particular, very helpful. Have no hesitation in recommending them