The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Se mer
Best wine from a box I have ever had the pleasure to indulge. Nice smooth taste, very mellow (Red) and great value for the price. Can't believe it can be so good and NO sugar! Company also has exce... Se mer
The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This wou... Se mer
Företagsinformation
Skrivet av företaget
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktuppgifter
4,3
Utmärkt
382 omdömen
Har besvarat 32 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was very quick on getting back to me
Was very quick on getting back to me. Thank you. This wine lives up to all that it advertises. The only thing that I know that I do is I let it air for a few minutes before I start drinking it, but I love the feeling and the absolutely no hangover or anything close to it.
20 februari 2026
Omdöme utan inbjudan
Awesome company!
Amazing customer service and as much as I love the wine I love their fast response and how much they helped me even more! Customer for life ♥️
19 februari 2026
Omdöme utan inbjudan
Simply FANTASTIC
Fantastic customer service and communication! Love this product and will continue to purchase!
20 februari 2026
Omdöme utan inbjudan
Great Customer Service
Aside from the wine tasting great, Gratsi's customer service is exceptional! There was a delay in receiving my order, but they responded to my inquiry in a very timely manner. They apologized for the delay and explained the situation, which is entirely out of their control, and offered me a discount on my order. Due to their positive attitude and customer service, I'll continue to be a loyal customer!
19 februari 2026
Omdöme utan inbjudan
We love this product
We love this product. We have changed our buying not because it's less expensive but the taste is superior to all the other wines we enjoyed in the past!
19 februari 2026
Omdöme utan inbjudan
I was unexpectedly called out of town…
I was unexpectedly called out of town and wrote to Gratsi’s customer support. I explained that no one could receive my delivery until 10 days later. Could they please delay it? Peter wrote back saying my delivery was ready for UPS to pick it up at the factory, and provided me an anticipated timeline. Clearly he did not Read my email. I wrote back STOP UPS from picking it up and Read my email, again explaining the situation. Another clueless, useless reply. So, I wrote AGAIN and today, Joymela wrote to say, “thanks for reaching out. Your delivery has shipped and has an estimated delivery date of” …3 days from now.
Unbelievable. Since it requires a signature I hope they won’t leave it sitting out front, on a NYC street.
The saga continues insofar as they’re gonna have to make this right, or my subscription gets cancelled.
I like the convenience of not hauling haeavy mottles of wine 5 blocks home from the shop and it’s so much lighter in weight. It tastes pretty decent, too. But this part? NOT convenient.
17 februari 2026
Omdöme utan inbjudan
Prompt and though reply to my questions…
Prompt and though reply to my questions and concern.
18 februari 2026
Omdöme utan inbjudan
Lost order? No problem!
The bulk of my order went AWOL. Within 5 minutes of sending an email, a new order was on its way. Now, THAT is customer service!
18 februari 2026
Omdöme utan inbjudan
Awesome customer service & great wine!
Eunice at Gratsi customer service handled a change in my monthly subscription with a speedy answer & competence. Thank you for listening to my request & being so professional. Love Gratsi wines!
18 februari 2026
Omdöme utan inbjudan
I love Gratsi Wine
I love Gratsi Wine. I usually get their white wine. So, refreshing. I also like the low sugar, low sulfates and lower calories. This my go to wine. The Rose Wine is also one of my favorites. You need to try this wine; I really recommend it. The box is such a convenience. If you wish you can pour the amount you want into a wine decanter and serve this special wine to friends.
1 januari 2026
Omdöme utan inbjudan
Gratsi's customer service is top notch
Gratsi's customer service is top notch! I have not had many issues but when I did, they replied promptly and handled it immediately. The wine is delicious too:) Great company!
17 februari 2026
Omdöme utan inbjudan
Response to my inquiry was very prompt…
Response to my inquiry was very prompt and helpful with information about my delivery.
17 februari 2026
Omdöme utan inbjudan
I love this wine especially the RED!
I love this wine especially the red. No hangovers or headaches. Easy drinking. Plus my sister loves it just as much and we hang out alot. We both our monthly members. I love the fact that it has no added sugar and minimal phosphates.
17 februari 2026
Omdöme utan inbjudan
I’ve been very happy with services and…
I’ve been very happy with services and look forward to a long relationship and more wine to come.
Thank you
17 februari 2026
Omdöme utan inbjudan
The wine is wonderful The Customer Service even Better!
The wine is wonderful. No hangover's
The customer service and attention to detail is even better! Thank you Gratsi
16 februari 2026
Omdöme utan inbjudan
Excellent customer service
An email, outlining my concern with an order, was promptly responded to, and the explanation was courteous and concise. A pleasure to deal with Gratsi!
15 februari 2026
Omdöme utan inbjudan
Checking order status
I sent them an email regarding my order status, and they responded immediately and helped me with my order.
Great Wine and great customer service!
15 februari 2026
Omdöme utan inbjudan
Great wine and service!
Great wine, fantastic service, and easy subscription management. I’ve been throughly impressed with Gratsi.
14 februari 2026
Omdöme utan inbjudan
My sister and I love your wine and…
My sister and I love your wine and getting a 20 percent off for a delayed order is so generous of your company!!! It’s worth the wait!!! We have told so many people about Gratsi Wine!!! Thank You Debra
14 februari 2026
Omdöme utan inbjudan
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