The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Se mer
Best wine from a box I have ever had the pleasure to indulge. Nice smooth taste, very mellow (Red) and great value for the price. Can't believe it can be so good and NO sugar! Company also has exce... Se mer
The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This wou... Se mer
Företagsinformation
Skrivet av företaget
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktuppgifter
4,3
Utmärkt
382 omdömen
Har besvarat 32 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I appreciate a business that listens.
I appreciate quick responses when an issue arises and I appreciate satisfying resolutions. This company listens and delivers. They have my business.
13 februari 2026
Omdöme utan inbjudan
I was surprised 😮 pleasantly!
I was surprised😮. We had a Gratsi box with a leak. I sent an email to inform this company, not expecting anything in return. They responded within minutes!! We're kind and respectful and so quick! Wonderful customer service! AS WELL AS GOOD RED WINE!
13 februari 2026
Omdöme utan inbjudan
Why the delay?
I appreciate your fast response with the reason why my order is taking so long. Also, the 20 per cent discount is so nice! Thank you!
13 februari 2026
Omdöme utan inbjudan
Amazing customer service
Amazing customer service: timely response and assistance regarding an order change request. This is my third order of their truly special, delicious, and affordable wine!
13 februari 2026
Omdöme utan inbjudan
Great customer service!
I feel that the customer service was fantastic. They were very prompt and gave me two reasonable options. I was very happy with the result and look forward to drinking more of this wine.
13 februari 2026
Omdöme utan inbjudan
My experience with customer service was…
My experience with customer service was excellent on Feb 13, 2026
Kendra is kind and has much patience with the clients.
13 februari 2026
Omdöme utan inbjudan
Response is always immediate and helpful
Response is always immediate and helpful
12 februari 2026
Omdöme utan inbjudan
Great customer service
I had a shipping inquiry that received a reply almost immediately and they provided me a few options which I appreciated.
12 februari 2026
Omdöme utan inbjudan
Disappointed that you have run out of…
Disappointed that you have run out of your product. Your offer of a 20% discount is much appreciated. Hopefully your planning in the future will be better
11 februari 2026
Omdöme utan inbjudan
Great service follow up.
Fast response to waiting for remaining order
11 februari 2026
Omdöme utan inbjudan
Excellent Customer Service
Gratsi had trouble receiving their wine and then the big storm hit in January. When I inquired as to when to expect my January shipment, I was responded to very quickly and given two alternatives to make up for the inconvenience.
10 februari 2026
Omdöme utan inbjudan
Not only do they have delicious wine
Not only do they have delicious wine, they are wonderful at taking care of any issues promptly! So far, I have found that they’re a terrific company to do business with.
10 februari 2026
Omdöme utan inbjudan
Quick response from Help team
I placed my first order almost a week ago and had not received shipping information so I emailed the Help team wondering when I would get that info.
Joymela replied almost immediately explaining the situation and offered a full refund or a discount if I chose to wait.
I'm choosing to wait and I'm impressed with the customer service so far!
10 februari 2026
Omdöme utan inbjudan
Their wine is absolutely amazing
Their wine is absolutely amazing, and their customer service is very prompt. Wine usually ships within a day or so unless there are unforeseen delays on their end.
9 februari 2026
Omdöme utan inbjudan
Great wine and great customer service.
The customer service is the best i've ever encountered. I quit drinking wine because of the next day headaches. Gratsi wine tastes good & no headaches!
9 februari 2026
Omdöme utan inbjudan
prompt attention to my problem and…
prompt attention to my problem and reasonable alternatives to solve
9 februari 2026
Omdöme utan inbjudan
Support at Gratsi
I had difficulty navigating their site to find support, but once I got there, the response was prompt and courteous.
9 februari 2026
Omdöme utan inbjudan
Wonderful customer service!
5 februari 2026
Omdöme utan inbjudan
Terrible Customer Service
Never heard from Gratsi customer service explaining that their supply was backordered. We never received our purchase, so WE contacted them. "Oh we're sorry" was their lame response. Terrible communication, with NO customer service! Although we like their wine, we won't do business with a company that doesn't take care of their customers.
4 februari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.