The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Se mer
Best wine from a box I have ever had the pleasure to indulge. Nice smooth taste, very mellow (Red) and great value for the price. Can't believe it can be so good and NO sugar! Company also has exce... Se mer
The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This wou... Se mer
Företagsinformation
Skrivet av företaget
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktuppgifter
4,3
Utmärkt
382 omdömen
Har besvarat 32 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Gratsi gave me the information that I…
Gratsi gave me the information that I was asking. Sad to hear the supply is low but, they offered 10% off for the inconvenience. ❤️ I am waiting (with my glass ) for my order to be delivered.
Love 💕 much!
27 februari 2026
Omdöme utan inbjudan
Fantastic customer service
Fantastic customer service. Responsive and understanding and willing to make the customer satisfied. 5 stars!
26 februari 2026
Omdöme utan inbjudan
Quick response why shipment was delayed…
Quick response why shipment was delayed and also gave me a couple of options for the inconvenience. Great customer service!
26 februari 2026
Omdöme utan inbjudan
The red wine is TASTY!
The red wine is tasty! I’m a big fan and on my 3rd order. Their customer service is also very responsive and fair, which makes for a good experience for once!
26 februari 2026
Omdöme utan inbjudan
Thank you for your prompt reply
Thank you for your prompt reply. I was home the other time and had the gate at the end of the driveway open. I can’t hear if they don’t honk the horn. The driver can leave my order just beyond the gate and it will be fine. It says I have to sign for it but if the driver doesn’t alert me I won’t know they are here. Is it possible for you to instruct the driver to leave it just beyond the gate behind the trash can and I will get it?
25 februari 2026
Omdöme utan inbjudan
Gratsi wine is the best.
18 februari 2026
Omdöme utan inbjudan
I wasn’t able to be home when my…
I wasn’t able to be home when my shipment was supposed to arrive so I sent an email explaining that. I never expected to hear from anyone but within a few hours I got a response and a new delivery date was chosen. Excellent customer service, oh and the wine is delicious!!!
25 februari 2026
Omdöme utan inbjudan
Very fast and customer centered…
Very fast and customer centered response.
25 februari 2026
Omdöme utan inbjudan
Love Gratsi Wine!🍷
Love Gratsi Wine!🍷
Customer Service is the Best and reply quickly!!
25 februari 2026
Omdöme utan inbjudan
Gratsi is the best!
Gratsi is the best! Their wine is so good & customer service is quick, kind, & efficient. The white wine is my favorite but I also enjoy the red & rose. My husband has never been a wine drinker but found himself loving the red. I normally hate rose but actually really like their rose. Since discovering Gratsi’s wine I can’t drink other wines because they now taste so sugary. I’d recommend this wine to everyone.
8 augusti 2025
Omdöme utan inbjudan
So far my experience has been bad
So far my experience has been bad! Since this last issue with the wrong address, I put in another order and somehow it didn’t register in your system so I haven’t received the wine or anything from your people when it will be delivered.
24 februari 2026
Omdöme utan inbjudan
Immediate response with resolution.
Immediate response with resolution.
The product is really good we just had a bad box which was replaced or is being replaced. It was easy and customer service is excellent.
Thanks Eunice
24 februari 2026
Omdöme utan inbjudan
Great customer service
First of all, I love the red wine. Waiting on my third shipment and found out it is held up at customs. Customer service is top notch, very quick to get back with me.
23 februari 2026
Omdöme utan inbjudan
I appreciate the quick response on the…
I appreciate the quick response on the reasoning behind the delay. I have my order dropped at the local UPS store and I didnt want to miss the pickup before it was sent back. Also appreciate the discount for the wait. Thanks again Gratsi!!
23 februari 2026
Omdöme utan inbjudan
I wanted to take advantage of a free…
I wanted to take advantage of a free wine glass offer, and it was handled quickly and efficiently. Looking forward to receiving my Gratsi Wine!
22 februari 2026
Omdöme utan inbjudan
I need to cancel the order as no longer…
I need to cancel the order as no longer want to receive. There is no way to cancel - I did not subscribe.
Your web site has NO place to cancel. I am not interested in getting subscription
I WANT CANCEL the order I placed.
Please help my.I have the right to cancel at least abide my wish. If I write a review - it would not be nice
I am looking forward to see how you help my!!!!
20 februari 2026
Omdöme utan inbjudan
Gratsi Wine Delicious AND healthy
Gratsi Wine is my go-to now. I love the taste, the fact that is has NO SUGAR AND NO ADDITIVES is a healthy benefit. The company is so easy to work with if changes need to be made to your order. I recommend GRATSI !!!!
21 februari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.