Ordering samples and using 3-5 day shipping with coupon code MOODBOARD kept on throwing up a shipping error when trying to process payments. This was trying to use debit card, Apple Pay and PayPal. Al... Se mer
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Det här tycker kunderna
Ordering on website was straightforward and l received my order promptly and packed well. Good quality paper that’s going to look great on my feature wall.
Everything wet well with the order. Hopefully, all will be well with the delivery and my satisfaction with the product. I loved the sample and may do several more murals in my new home which is still... Se mer
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Ana Maria at Graham & Brown is truly exceptional. She went above and beyond helping me source and coordinate a mural for a large apartment project in San Diego, and her level of service was unmatc... Se mer
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Företagsinformation
Skrivet av företaget
For over 75 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.
Kontaktuppgifter
Graham & Brown, Stanley Street, BB1 3BW, Blackburn, Storbritannien
- 08081683795
- help.is@grahambrown.com
- grahambrown.com
4,5
Utmärkt
2 tn omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Site was easy to use
Site was easy to use. Only thing that I was disappointed with was cost of postage. Other places I've ordered from they were a lot cheaper.
10 februari 2026
Svar från Graham & Brown
We appreciate your comments regarding postage costs. We aim to offer reliable and tracked delivery for all orders, and we will take your feedback into account.
What I love about the website
I have only bought some samples so far but what I love about the website is it allows you to download a photo of your room and it digitally adds the wallpaper to the walls, so you can get an idea of what it would look like. Really useful.
7 februari 2026
Svar från Graham & Brown
Thank you for your lovely feedback. We’re so pleased to hear you found the room visualiser helpful — it’s great to know it’s been useful in helping you explore your options. We hope the samples help you find the perfect design for your space.
Svar från Graham & Brown
Thank you for your feedback. We’re pleased to hear you found the ordering process easy and user friendly. We really appreciate you taking the time to share your experience.
Svar från Graham & Brown
Thank you for your lovely feedback. We’re delighted to hear you’re enjoying our website and the quality of our paints and colours. We really appreciate your support.
Ordering a sample
When ordering a sample there is no indication of the size.
What is a large sample / what is a small sample?
6 februari 2026
Svar från Graham & Brown
Thank you for your feedback. When ordering a sample, the size is indicated as small or large once you select the sample you’d like to order. We hope this helps, but please let us know if you have any other questions.
Wonderful products. Easy to navigate website
Wonderful products. Easy to navigate. Have ordered samples but intend to follow up with wallpaper, paint and curtain orders.
6 februari 2026
Svar från Graham & Brown
Thank you for your lovely feedback. We’re delighted to hear you’re enjoying our products and website, and we look forward to helping you with your wallpaper, paint, and curtain orders.
Love the wallpaper but needed to reset…
Love the wallpaper but needed to reset my password on your site - tried a few times but nothing came through to allow me to reset - I have to check out as a guest .
5 februari 2026
Svar från Graham & Brown
Thank you for your feedback! We’re so pleased to hear you love the wallpaper, but we’re sorry to hear about the trouble resetting your password. That’s certainly not the experience we want for our customers. If you need any help with your account in future, our customer service team will be happy to assist.
Svar från Graham & Brown
Thank you for the lovely feedback! We’re really happy to hear the website was easy to use and that you found your perfect colour.
The ordering process was simple
The ordering process was simple, intuitive, and I appreciated the discount. Thank you!
3 februari 2026
Svar från Graham & Brown
Thank you for your kind feedback.
We are pleased to hear that you found the ordering process simple and easy to use, and that you were able to enjoy a discount.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Terrible wallpaper quality and wasted moneys
ORDER NUMBER: 2138043
I bought three rolls of Palais Fig Wallpaper to create a feature wall in my bedroom. Instead, I ended up feeling stressed and wasting my time and money.
The wallpaper is extremely poor quality. When hanging it, be prepared that any paste marks will show and they won’t come out. Also, be aware that your hands will end up stained red, as the colour transfers from the wallpaper onto your hands and all your tools.
On top of that, because the wallpaper is a red/purple colour but the edges are white, the seams between the strips are visible no matter how carefully you hang it or how perfectly your walls are prepared.
This was a terrible product and a horrible experience. I had to strip all the wallpaper off because it looked awful. I will never buy wallpaper from this brand again and I wouldn’t recommend it to anyone.
The company has been around since 1946, yet they still haven’t learned how to produce decent wallpaper. I don’t understand the price — it does not reflect the quality at all.
3 februari 2026
Omdöme utan inbjudan
Svar från Graham & Brown
We’re really sorry to hear about your experience with the Palais Fig Wallpaper. This certainly isn’t the standard we aim for, and we completely understand how frustrating it must have been.
As we don’t have any order details from your review, we’re unable to look into this specific case right now. We’d love the chance to help and see how we can make things right — please reach out to us directly at help@grahambrown.com with your order information so we can assist you further.
Thank you for bringing this to our attention.
I made a mistake in the paint I bought
I made a mistake in the paint I bought. Anam was very helpful as was Hayley with all my questions. Very happy now I have bought the right colour.
3 februari 2026
Svar från Graham & Brown
Thank you for your feedback. We’re glad to hear that Anam and Hayley were able to help and that you’re happy with your new colour.
So thrilled that you are shipping to…
So thrilled that you are shipping to Canada now! Thank you! I’ll be placing 2 large orders soon!
2 februari 2026
Svar från Graham & Brown
Thank you for your message. We’re glad to hear you’re pleased about shipping to Canada and look forward to your orders.
Brilliant
Brilliant. I wouldn't order from anywhere else! Smooth sailing is the most stunning blue colour i have ever saw.
18 oktober 2025
Svar från Graham & Brown
Thank you for your feedback. We’re delighted to hear that you love Smooth Sailing and that your experience with us has been so positive.
Really good website
Really good website. Easy to navigate and to see the wallpapers in detail and in room settings.
2 februari 2026
Svar från Graham & Brown
Thank you for your feedback. We’re glad you found our website easy to navigate and helpful for viewing wallpapers in detail and in room settings.
After trying different paint brands and…
After trying different paint brands and having some disappointments towards discrepancies between color advertised and the color received painted on the wall, I found this brand to be very true to life. The products exceed expectations regarding drying time and projects are being completed sooner. The coverage is excellent as we used a lighter color to cover a very dark one. Worths the money 5 star service
20 november 2025
Svar från Graham & Brown
Thank you for taking the time to share your experience. We’re pleased to hear that our paint performed well, matched the color you expected, and helped your project progress smoothly. Your feedback is much appreciated.
Love the “see it in your room “ app
Love the “see it in your room “ app. Made us purchase from this store
1 februari 2026
Svar från Graham & Brown
Thank you for your feedback. We’re glad the “See it in your room” app helped you visualize your space and made your shopping experience easier.
Svar från Graham & Brown
Thank you for your feedback. We’re glad you are happy with the service and the samples
Very good.
Ordered a Roman blind from them. Very good quality at a very reasonable price. The delivery was quick and no issues.
Highly recommend.
21 oktober 2025
Svar från Graham & Brown
Thank you so much for your lovely review! 😊
We’re really happy to hear you’re pleased with your Roman blind and that everything arrived quickly with no issues.
Thanks again for the recommendation — it truly means a lot to us!
Ordered a sample sticker 12 days ago…
Ordered a sample sticker 12 days ago and it still isn't here. I've since painted my room with a different brand and am very happy.
16 januari 2026
Svar från Graham & Brown
We are sorry to learn that you have not yet received your sample order. It appears that the shipment may have been delayed or lost within the postal system.
Kindly reach out to our Customer Service team, who will be happy to assist you further.
Please accept our apologies for any inconvenience caused.
Very satisfied
Very satisfied with the quality of the products and the whole shopping experience.
We bought wallpaper first followed by paint and we are delighted with the end result of our decoration project.
7 januari 2026
Svar från Graham & Brown
Thank you for your feedback. We’re delighted to hear you’re very satisfied with both the wallpaper and paint, and that your decoration project turned out so well.
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