Ordering samples and using 3-5 day shipping with coupon code MOODBOARD kept on throwing up a shipping error when trying to process payments. This was trying to use debit card, Apple Pay and PayPal. Al... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering on website was straightforward and l received my order promptly and packed well. Good quality paper that’s going to look great on my feature wall.
Everything wet well with the order. Hopefully, all will be well with the delivery and my satisfaction with the product. I loved the sample and may do several more murals in my new home which is still... Se mer
Företaget har svarat
Ana Maria at Graham & Brown is truly exceptional. She went above and beyond helping me source and coordinate a mural for a large apartment project in San Diego, and her level of service was unmatc... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
For over 75 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.
Kontaktuppgifter
Graham & Brown, Stanley Street, BB1 3BW, Blackburn, Storbritannien
- 08081683795
- help.is@grahambrown.com
- grahambrown.com
4,5
Utmärkt
2 tn omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Next Day delivery & great product
Next Day delivery & great product. Very happy with coverage of paint & colour.
14 april 2026
Svar från Graham & Brown
Thank you for your review. We are pleased to hear you are happy with the product, coverage and next day delivery.
Returns take so long to process
I have ordered from them three times but find the return process for unused wallpaper so long. When you phone two weeks after tracking them via DPD to ask if all is ok and you get told that they cannot confirm that it has delivered back to them and will get the refund when they get to it. Not a happy customer.
2 april 2026
Omdöme utan inbjudan
Svar från Graham & Brown
Thank you for your feedback and we are sorry for the frustration and inconvenience caused.
Once returns arrive back at our warehouse, please allow up to 14 working days for them to be processed and for the refund to be issued. We understand this can feel like a long wait and appreciate your patience while the return is being completed.
Free samples..not really. Saw your wallpaper at a Lowe’s and…
Saw your wallpaper at a Lowe’s and decided to check your website out for samples. Got a code for up to 3 samples but when my 3 samples were in the cart it was charging me for two of them. So I had to decide which one I wanted and used the code for that one. Would be nice if the code worked on the three samples as stated on email.
16 april 2026
Svar från Graham & Brown
Thank you for your feedback and we are sorry for the confusion when ordering your samples.
We understand how frustrating this must have been, especially as the offer appeared to include multiple samples. We will pass your comments on to the relevant team for review.
Easy
Easy to find and order a sample of wallpaper, have bought from Graham & Brown a few times and the quality of the paper is next to none which is why I came back for our next project
16 april 2026
Svar från Graham & Brown
Thank you for your review. We are pleased to hear you found it easy to order your sample and that you continue to be happy with the quality of our wallpaper.
Order of samples could be a little…
Order of samples could be a little clearer. I gave up.
16 april 2026
Svar från Graham & Brown
Thank you for your feedback and we are sorry to hear you found the sample ordering process unclear.
We appreciate you taking the time to share this and will pass your comments on to the relevant team for review.
Svar från Graham & Brown
thank you for the lovely feedback
When I first logged onto your site you…
When I first logged onto your site you were offering free samples ... but I have had to pay £4.50 as it did not come up at checkout.
15 april 2026
Svar från Graham & Brown
Thank you for your feedback. We do have promotions on site for free samples i am very sorry you may have missed the promotion please signed up to our newsletter for any upcoming promotions
Please kindly contact our customer services team on help.is@grahambrown.com who can assist you further.
It was very quick and easy to find the…
It was very quick and easy to find the wallpaper I wanted. The price was good compared to other sites I looked at. Delivery arrived on time.
13 april 2026
Svar från Graham & Brown
Thank you for the lovely feedback i am pleased to hear that you are happy with the prices and the delivery thank you for the support
Svar från Graham & Brown
Thank you for your review. We are glad you found the ordering process easy and enjoyed the range of choice.
Beautiful designs - very helpful advice.
Very helpful when phoned for advice re, hanging.
14 april 2026
Svar från Graham & Brown
Thank you for your review. We are pleased to hear you found our advice helpful and are happy with the designs.
Did not let me know my order was…
Did not let me know my order was complete , called 3 times with no call back . Mike Chambers ,Gateway Property Mgt. Co. LLC
14 april 2026
Svar från Graham & Brown
Thank you for your feedback and we are sorry for the issues raised.
Please contact our team at help.is@grahambrown.com and we will be happy to assist you further.
Very easy to measure for curtains…
Very easy to measure for curtains following the instructions and easy to order.
Superb range of materials.
14 april 2026
Svar från Graham & Brown
Thank you for your review. We are pleased to hear you found the measuring and ordering process easy and that you are happy with the range of fabrics.
Svar från Graham & Brown
Thank you for your great feedback. We’re really pleased to hear you found it quick and easy to order and redeem your points. We appreciate your support.
Svar från Graham & Brown
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with our products and found the ordering process easy. We really appreciate your support.
Svar från Graham & Brown
Thank you for your feedback. We are pleased to hear you found the website intuitive and easy to use.
My Wallpaper installer found a flaw in…
My Wallpaper installer found a flaw in the Wallpaper and so she cut it away and she did not save what she cut away and when we contacted Graham and Brown to ask them to provide a new panel for a mural, they refused, saying they needed the flawed product or photos of. My Wallpaper installer is very reputable. She has been installing Wallpaper for 30 years and every designer in Charlotte uses her so I trust her implicitly. I was not there that day and unfortunately I now have a 4 inch space behind a door that doesn't have a mural. I don't believe this is very good. Customer service and I won't ever purchase from them again and I promise she has told all the designers in Charlotte not to use them as well.
21 juni 2025
Svar från Graham & Brown
Thank you for your feedback. We’re very sorry to hear about your experience and understand how disappointing this must be.
We can see this is a US order and have asked our team in the US to reach out to you directly to look into this further and work towards a resolution.
Pay page errors. Nearly lost that bigger potential sale
Ordering samples and using 3-5 day shipping with coupon code MOODBOARD kept on throwing up a shipping error when trying to process payments. This was trying to use debit card, Apple Pay and PayPal. All throw the same error. It was lucky I manually refreshed the whole pay page as I was just about to give up and I would not have tried again as I had gathered multiple wallpaper samples to help decide on a room choice. Nearly lost that bigger potential sale! I am using safari on iOS.
13 april 2026
Svar från Graham & Brown
Thank you for your feedback. We’re sorry for the inconvenience you experienced at checkout. We can confirm your order has now been successfully processed. For the best experience, we recommend using Google Chrome or placing orders via a laptop or desktop computer.
A lot of choice
A lot of choice! The see it in your room feature was a great help. I've gone bold so hope it works out
12 april 2026
Svar från Graham & Brown
Thank you for your feedback. We’re glad you found the “See it in your room” feature helpful and hope you’re happy with your bold choice.
Really quick turnaround on the order
Really quick turnaround on the order. Product is excellent quality and refund for over ordered product has been processed without question or delay
18 mars 2026
Svar från Graham & Brown
Thank you for your feedback. We’re pleased to hear you were happy with the quick turnaround and product quality, and that your refund was processed smoothly.
excellent quality and bespoke…
excellent quality and bespoke designs....just what im looking for...
11 april 2026
Svar från Graham & Brown
Thank you for your feedback. We’re pleased to hear you’re happy with the quality and bespoke designs and that they’re just what you were looking for.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.