Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I've ordered a print last year and the art piece is great and the service top-notch! I've found there seems to be a glitch in registering for the 10% discount. i've registered with 2 different emai... Se mer

Betygsatt 5 av 5 stjärnor

I must say I'm thrilled with my Eastern Stamens framed canvas. I chose the antique gun metal frame & It sets the yellow & White off beautifully. This is going to look stunning against my new White w... Se mer

Betygsatt 5 av 5 stjärnor

Gaff.io has exceeded all expectations! Fantastic, prompt, helpful customer service. Products are shipped with confidence and delivered on time as quoted. Excellent packaging worldwide. Web... Se mer

Betygsatt 5 av 5 stjärnor

Our lovely Bansky print arrived well packaged but the matt/white border had sadly been bent in transit. We contacted Graff.io regarding this and received a very prompt reply. Although the problem wa... Se mer

Företagsinformation


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

250 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I've ordered a print last year and the…

I've ordered a print last year and the art piece is great and the service top-notch!

I've found there seems to be a glitch in registering for the 10% discount. i've registered with 2 different email accounts but not received the code... But that's easily fixable and it's a great trustworthy company!

25 september 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I ordered a free print from an offer on…

I ordered a free print from an offer on FB. I only paid S/H but I got worried that it wasn't coming and contacted customer service. They replied right away and were very helpful. And I was overly impatient, because my print arrived the very next day. It was beautiful and I am getting it framed. Thank you!
-Sonoye Murphy

14 december 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 STARS for Product and Customer Service!

After ordering a print at an extremely low price, I knew it would take a few weeks to receive since I am in Texas. I just yesterday sent an inquiry asking for an update on shipping, just to see if I would receive it for before Christmas. Alex responded quickly and kindly and I actually received the print the same day. It is incredible and even more than I hoped for, my daughter will love it. Not only will I be purchasing more art, but I have to say the customer service I received from Alex far exceeded any I have experienced elsewhere. Excellent company, excellent product, and I am so happy to have found them!

5 december 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super.

Super.
After ordering a vastly discount print.. I was surprised how quickly it arrived ( and they sent itwith Yodel to ensure it arrived.)
The colours and paper are top quality. Top notch.

9 oktober 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exemplary Customer Service

I recently placed an order with Graff.io for a framed picture. When I received the package, it was the correct print but of a different size than I had ordered. I then contacted Graff.io who confirmed an error was made by them and that a replacement of the correct size would be sent to me promptly. Through several email exchanges, both Naima and Rae exhibited a high level of customer service which made my overall experience less disconcerting. A reputable company like Graff.io, whose focus is to make and maintain satisfied customers, has certainly earned my esteem. I look forward to doing additional business with them in the future and recommend that others do the same.

7 april 2018
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Lynn,

Thank you for your review - and for being so patient and understanding with us despite our mistake. It really does mean a lot that you allowed us to do our best to rectify the problem as swiftly and efficiently as possible.

If there is anything at all that we can help you with, please do not hesitate in getting in touch - we will do all that we can to assist. We hope that you like your canvas when it arrives!

Have a wonderful day.
Kind regards,
Rae

Betygsatt 3 av 5 stjärnor

Good Customer Service

I experienced a few problems with my order which were promptly put right on both occasions by Customer Services and I feel that the communication was very good and quick. In my opinion the frame was not what I would have liked for the price paid as due to keeping the postage cost low it was very light, backed with card as board is heavier and as glass can not be shipped it was art glass which was acrylic. Customer Services have refunded the full amount as I was not entirely happy with my order due to a fault. I also have to add that I sent the print back to them which Royal Mail lost however Customer Services were very helpful. Thank you.

8 februari 2018
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Lisa,

Firstly, I would like to sincerely apologise for the inconveniences caused. The first order that you received was a wrong specification, which is an error missed by our team. I'm really sorry that this wasn't picked up and resolved earlier on before you received your order.

Regarding the frames, our frames are made in-house by our framing department using high-quality materials, I'm sorry that you do not feel they are of high quality. The art glass is acrylic, as we are unable to ship glass. We try to make this as clear as possible on the website.

If the product isn't perfect, we will happily resolve it as efficiently as possible. We pride ourselves on providing a perfect product, so I cannot apologise enough that you aren't happy with what you received.

If you could contact me directly at noreply@graff.io, I will look into trying to turn your negative experience into a positive one for you.

Looking forward to hearing from you.
Kind regards,
Rae

Betygsatt 5 av 5 stjärnor

Love the Graff.io prints!

I ordered some Graff.io prints and they are great! So original and will look great in our theatre room. They took a while to get to me but I am in Canada and they were being shipped over the holiday season so it was not surprising and not the fault of Graff.io. When I did email to inquire where my shipment was, the response was always quick and friendly. I would recommend ordering prints from Graff.io to anyone!

11 januari 2018
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Tanya,

Thanks for the review, we are happy that you're happy with your prints and with our customer service - it means a lot that you would recommend us.

As a thank you for your time, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can help you with, please do not hesitate.

Have a lovely day.
Kind regards,
Kayleigh

Betygsatt 5 av 5 stjärnor

Excellent site

Excellent site. I found it by accident and placed an order late not expecting it to arrive before Christmas since it was coming from over seas. Surprisingly it did arrive in time for Christmas and the person that I gave it to as a gift was very pleased to receive it. On the site the frame of the product appeared scratched and chipped but upon arrival everything was perfect.

3 januari 2018
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Donna,

Thanks for the review - we are happy to hear that the person who received it is pleased!

As a thank you for your time in reviewing us, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can help you with, please do not hesitate.

Have a lovely day.
Kind regards,
Kayleigh

Betygsatt 5 av 5 stjärnor

First Class Customer service

First Class Customer service, genuine and professional approach. Naima assisted with entire purchase order, answering all the questions and expediting the order for me in a timely manner. I will be a frequent customer because of her great service and hospitality. THANK YOU

15 december 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Elmira,

Thanks for the review - we're glad that we were able to help!

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else at all that we can help you with, please do not hesitate.

Have a great day!

Kind regards,
Kayleigh

Betygsatt 5 av 5 stjärnor

worth the wait

Definitely worth the wait for international shipping!

11 december 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Stephanie,

Thanks for the review - we're glad that you think so too!

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything at all that we can help you with, please do not hesitate.

Have a great day!
Kind regards,
Kayleigh

Betygsatt 5 av 5 stjärnor

We had problems.....but!

We had problems with delivery of our orders (out of the control of Graffiti.io) but their response via Naima was prompt, efficient and courteous.....the issues were resolved and we couldn’t be happier with the service and the product!.......thanks again Naima!

11 december 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Michael,

Thank you for the review - I'm glad that our customer service team were able to assist.

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else at all that we can do to help, please do not hesitate in contacting us.

Have a great day!
Kind regards,
Kayleigh.

Betygsatt 5 av 5 stjärnor

This is a great place to get your …

This is a great place to get your prints from. They have not only amazing designs but the quality matches this. The prints they have are awesome and out of this world. I've purchased many prints from here and will continue to buy them. Whenever I have friends come over they ask me were I got my cool prints from I told them were. When they found out how much I got them for, they ended up purchasing them. They've also had them displayed and had friends of theirs buy some as well. Pass this on Graff.io is the greatest place to get great prints at a great value.

9 december 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Luis,

Thanks for the review - we really appreciate the lovely comments!

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can help you with, please do not hesitate.

Kind regards,
Kayleigh

Betygsatt 5 av 5 stjärnor

The service was fantastic

The service was fantastic! I had an issue and they resolved it the next day. Wonderful friendly service!

5 december 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Kelly,

Thank you for the review - we're glad to hear that you're happy with our customer service!

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

Have a lovely day.
Kind regards,
Kayleigh

Betygsatt 5 av 5 stjärnor

5 star service for sure

The staff was very helpful with going through the purchasing process. I found the selection of prints to be so unique and eye catching that the hardest part was controlling myself over just how many to buy.

All in all great experience and I can't wait until my print arrives to hang it in my home.

27 november 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Grant,

Thank you for your review. I'm really glad to hear that you are happy with our service.

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

Have a great day!
Kayleigh

Betygsatt 5 av 5 stjärnor

Great and quick feedback through email

Great and quick feedback through email. Looking forward to getting my package!

21 november 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Chelsea,

Thank you so much for your kind words - we're so glad that you're happy.

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can help you with, please do not hesitate. We are more than happy to help!

Have a great day.
Kind regards,
Kayleigh

Betygsatt 4 av 5 stjärnor

I am very happy with this company

I am very happy with this company. After I got the hang of it I found the website easy to use. The finished project was awesome and i know my niece will love her Xmas present. Shipping took longer than I expected but customer service was great and it came shortly afterwards. Great company and I will order again!

20 november 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Chris,
Thank you for the review - we're glad that you are happy and that your niece will love her Christmas present! Sorry about the shipping - as we're based in the UK we know that sometimes it can take a short while to get elsewhere.

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can help you with, please do not hesitate. We are more than happy to help!

Have a great day.
Kind regards,
Kayleigh

Betygsatt 4 av 5 stjärnor

The first attempt of receiving my …

The first attempt of receiving my package was miserable. I waited a month and did not receive. But customer service was with me the entire time keeping contact. They felt bad and upgrade my order and allowed me to change part of it. The second attempt took about 3 weeks for delivery but I'm very pleased with what I received. I only have 2 complaints. The shipping sucks. If you live in the US the shipping takes forever and once it leaves the uk their is no way of tracking it. 2nd issue the frame backing is cardboard very cheap. I understand it keeps cost cheap when shipping because it reduces the weight but still. Everything is was great with this company. I'm honestly 90 percent satisfied.

13 november 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Alain,

Thanks for the review - I'm really sorry for the delay in shipping - we do our best to get orders to their destination as quickly as possible but sometimes this can take some time, especially as the items are handmade. We're glad that you are mostly satisfied!

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can help you with, please do not hesitate in getting in touch - we'd be more than happy to help!

Kind regards,
Kayleigh

Betygsatt 5 av 5 stjärnor

Excellent Service! Thank you.

Graff.io has been nothing but accommodating, professional, cooperative and understanding. The service provided has been excellent! I have already recommended this company. I feel it necessary to mention one person who has been exceptionally helpful. Naima, has provided so much assistance with various projects. She always replies to any inquiries very promptly. She is a consummate professional.

4 november 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Callie,
Thank you so much for your kind words - we're so glad that you're happy.

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can help you with, please do not hesitate. We are more than happy to help!

Have a great day.
Kind regards,
Kayleigh

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. I had a bit of trouble sorting my order & with one email to the Team they fixed it for me extremely fast and with no trouble at all. Highly recommended - Moana (Christchurch, NZ)

2 november 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Moana,

Thank you for your comments on our customer service, we are really glad that we were able to resolve the issue with your order. :)

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can help you with, please do not hesitate - we are always happy to help.

Have a lovely day!
Kayleigh

Betygsatt 5 av 5 stjärnor

Great,quick and thorough service from …

Great,quick and thorough service from Naima in customer service helped me and answered all questions with care

26 oktober 2017
Omdöme utan inbjudan
Logotyp för Graff.io

Svar från Graff.io

Hello Mellyv,

Thanks for the review! We're happy that all of your questions were answered and that you're happy :)

As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.

If there is anything else that we can do for you, please do not hesitate.

Kind regards,
Kayleigh

Detta är Trustpilot

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