Good e-Reader Omdömen 339

Cover ordinata, arrivata SBAGLIATA. Customer care inesistente. Fanno finta di non capire!! NON COMPRATE!!

It has been over a month since I placed an order (and paid for it). I still have not received the item, despite being notified twice via email that it has "just" been shipped. No other information received.
Appalling service

Update: weeks later no response to emails, simply scam. Keep away!!!

Delivery took so much longer than they quoted I began to worry that I had been scammed.

I bought a Boox tablet, which cost me $723 CAD all in. The product was taking longer to receive than what was initially estimated, so I emailed to inquire about the delay (had contact with Jana from the sales department).

I was eventually directed to Jon Singleton, the "logistics specialist" in the shipping department. I asked to cancel the order, and was told that the product was suddenly already shipped and couldn't be cancelled. I was told to reject the parcel in order to get a refund.

I did reject the parcel, and have DHL's confirmation that the shipment was returned on June 14th. I waited almost a month and followed up with both Jana and Jon re: the refund, and was asked to provide tracking info re: the item, on July 12th. The next day, I sent them screenshots from DHL showing the item had been returned to them on June 14th. Since that email, I haven't heard back at all.

I sent follow-up emails on June 20th and August 4th, with no response. I fully understand that it's the summer, so these types of things can move slowly, however to not even have a response from either individual over the course of a month, and to STILL not have my refund, no less, is unacceptable.

What's even shadier is that they have removed the order from the "my orders" section of my account. I wish I'd listened to all of the people on Onyx Boox Reddit who said to never buy from this company.

Defective product and highly unresponsive customer support.

Good delivery. Even old accessories still available. A bit pricy, but it's worth it

Not shipped yet, i wait now for over 1 month for delivery

Never delivered the product. Ignored communications from me about the product. It's been almost two months and no word on when I will receive it. Lies about having the product when in reality they're a dropshipping company that isn't even good at dropshipping. They buy alternative domains/brands as well to hide who they are. Just buy from ebay. More protections and communications.

Fast. Good product.

I did not get my item after a month so I gave up. The refund was fast so one extra star. I really hope you guys figures out how to ship faster. I enjoy the youtube channel and I like that you are putting a spotlight on e-readers but please figure out how to run the business better. Best wishes

Took almost a month to ship something that said in-stock and will ship in 24hrs. Tried canceling order they just ignore my messages. Now item has been sitting a customs in canada for weeks because I'm not paying $100 in import fees for something I no longer want. Overall, very bad customer service.

Enjoying your TrustPilot score going DOWN THE DRAIN since you SCAMMED me over a year ago.

😁😁😁😁😁😁😁😁😁😁

Don't buy from them. They send you the wrong items, say that you ordered the wrong item even though you send proof of the items in their website.
then, they ghost you , no resolution.
Very very disappointed

Ordered on June 9th. Still no device. Little communication from customer service. Asked for a refund. No reply. Won't ever order again.

My order was not shipped and has been stuck on 'processing' for two full weeks now. All attempts to contact the people running the store has been met with radio silence. This looks to be a bunch of people who have no idea how to run this business. It looks like they started this business because of their passion for e-readers. Well.. it would seem that passion is not enough. They seem to lack all practical abilities to run this business.. apart from the accepting payment part. In my opinion, I think they should not be taking on any new customers and instead gracefully wind down their business by completing the orders they have already taken money for. Doing anything else is just digging yourself into an even deeper hole, you guys are clearly over your heads!

My experience is as follows (bottom up):

I understand Jon, thanks for the comments, please take care and have a sweet Tuesday!


Enviado el: lunes, 26 de junio de 2023 07:00 p. m.
Para: rodrigo@
CC: 'Jana'
Asunto: RE: RV: Your Good e-Reader order is now complete

You have been blocked from all goodereader services due to committing theft against our company.

Jon Singleton
Logistics Specialist

Good [E] Reader
Chicago, IL, USA

From: Rodrigo
Sent: June 26, 2023 11:03 PM
To: shipping
Cc: 'Jana' sales>
Subject: RE: RV: Your Good e-Reader order is now complete

Thanks for your comments Jon. Hope you have a nice week, take care!

De: shipping
Enviado el: sábado, 24 de junio de 2023 12:11 a. m.
Para: rodrigo
Asunto: RE: RV: Your Good e-Reader order is now complete

No, we told you to wait for your item

We explained this to you very clearly and said WAIT for your item

You couldn’t be bothered to wait just a little while for your product

And no, its not “the thing is, it arrived” we KNOW it arrived because we shipped it

Enjoy the free item and all your money back and thanks for stealing from us

Jon Singleton
Logistics Specialist

Good [E] Reader
Chicago, IL, USA

From: Rodrigo
Sent: June 23, 2023 1:17 AM
To: 'Jana'
Cc:
Subject: RE: RV: Your Good e-Reader order is now complete

Hello Jana, I received no answer for this matter. I tought product was not sent, I asked for refund thru paypal and it was done.

Thing is product arrived so please tell me how to pay it? Do I order again and pay and you do not ship?

Kind regards.

De: Jana <
Enviado el: lunes, 29 de mayo de 2023 01:10 p. m.
Para: rodrigo@

Asunto: Re: RV: Your Good e-Reader order is now complete

We sincerely apologize for the delay and any inconvenience it may have caused you.
Please allow me to personally forward your request to our shipping department for immediate and prompt assistance.

Do not buy from this company. They are useless and try and turn everything back on their customers. Just look at their comments, always gaslighting the issue. I had to fight, repeatedly send emails to then and at times they were heated. They have zero, and I mean ZERO respect for how a business is supposed to be run. I filed a complaint with the BBB after being given the runaround and finally got a refund for one of the products when I order two and wished to be refunded for both. They refused to refund the second product because they said I was aggressive.
Learn how to run a business and maybe you wouldn’t have to deal with aggressive behaviour.
You’re all like a bunch of incompetent toddlers who have no idea what they are doing.

If anyone truly respects themselves I would suggest flying to china to pick up your own product from their so called warehouse. You’d actually get your product and would have to deal with such an amateurish fake company.
Maybe a little news story about shady business practices would shake you guys up a bit.

On their website they stated order will be shipped out within 3-5 days, this is false, it has been 10 days without any update on shipping.
Update: As they have been very cooperating with refund. I'm giving 3 star

i have ordered Onyx Boox Tab Ultra C - 10.3-inch Kaleido 3 color e-note on 23.05.23 having order I'd #351751 but it is showing order in processing till date, no status changed from last almost one month and now these days I am not getting any reply from customer care side as i don't want Product, i want my money back. Totally pissed off with good e reader team.

As many other reviewers have noted, this site is basically operating a scam. They're a dropshipper -- you'll be charged by a Canadian company, but your order will be fulfilled from China, Taiwan or Hong Kong.

This means that you will very likely get your item at a cheaper price on AliExpress or similar. There are no consumer protections conferred by using Good E-Reader: if you read their (illegal) terms and conditions, you'll see that if any problems occur with your device, you're expected to ship it back to Asia at your own expense -- note that this will include any taxes levied, which can be considerable.

Further, many customers have reported significant difficulties receiving support from the company -- in other words, good luck getting a return authorization. The only way to deal with them appears to be to threaten them, and in order to do this, you need to make sure you buy the item using a credit card company who will support a chargeback claim. A number of people have said threatening a chargeback is the only way to get service.

I should point out that it took me quite a bit of sleuthing to find this guy's real address in order to send the unit i bought back to him. The one they publish is made up -- not a good sign. Even then welched on his deal to cover my shipping & tax costs. In the end I was forced to do a chargeback.

Finally, the fella running this outfit is rather unhinged. He's clearly looking for a fight and slings insults without provocation. So you're likely to get a bunch of these as you pursue whatever restitution you're looking for.

In summary: do what everyone else is telling you. AVOID.

p.s. whatever this company says in reply, take my advice -- ignore it.