@GoMoIreland Omdömen 

Connected to Gomo broadband last week, connection keeps dropping, Gomo support is an absolute disgrace, How can they be allowed treat the public like this.

This has to the worse customer I have ever experienced. AI webchat useless. No number to call and get told to contact using social media seriously. When you do no one comes and you are just left. Stay away anyone thinking about moving. If I could give zero stars I would.

Only way to get help is through automated bot and these gives no help if you need technical support. Going back to 48 go conquer

GoMo is an absolute scam. I bought a SIM on August 14th and cancelled within the legal 14-day cooling-off window. Support initially lied and promised a refund in 8–10 business days. Now, on August 26th, they refuse to return my money, claiming the €12.99 activation charge is "non-refundable" in their terms. Taking people's money and hiding behind fine print to deny refunds during a cooling-off period is complete fraud. Stay far away from these scammers.

Coverage is subpar but their website is fine at least better than Vodafone. So far not too bad experience with them.

SIM card takes too long to be delivered. Won't arrive for over a week.

Eircom, Gomo, Horrible Horrible, No customer services available, Trying to navigate your way on there website is a absolute nightmare , Typical semi state body with no consideration for there customer's,Stay well away from, Eir, Eircom and Gomo.

WARNING, this is a joke of a company. There is a 30 euro limit on the amount of calls you can make to America per month, then they BLOCK calling America.

DO NOT USE THIS COMPANY if you need a proper phone service provider!

Customer services were ZERO help.

Stay away!!! GoMo’s “customer care” is practically non-existent. You end up talking to the utterly useless AI Gina, which sends you around in circles while making it IMPOSSIBLE to speak to an actual human being.

Then you get ominous emails screaming “Bad News!” about supposedly unpaid bills. You check your account — everything is paid and apparently fine. Gina tells you it’s been sorted, but offers absolutely no explanation, no apology, and no reassurance that the problem won’t happen again — and the account still shows an unpaid bill! So apparently it’s “sorted” without actually being fixed. Brilliant.

And apparently you’re also expected to change your card expiry date even when the card is perfectly valid for another couple of years. Why?

GoMo seems to have perfected the art of zero customer care, zero accountability and maximum frustration. You really do get what you pay for: carelessness, incompetence and a complete lack of respect for customers.

I genuinely don’t understand how a company can operate like this and still think this qualifies as customer service. If you value your sanity, stay away.

They only send an eSIM after 3 months. Ordered on April 17th 2026, and received my digital eSIM only on the 6th of August 2026. There is no way to contact customer support; only an unhelpful AI chatbot that keeps talking in circles.

Was totally fine until I started having problems with my e sim and physical sim but there was literally no one I could contact at gomo. No web chat, no phone number, no email. Nothing. Not sure how you can run a company with effectively no customer service. Going to switch back to eir.

Terrible customer service. Charged twice and agents kept telling me to wait until next week and then ended the conversation without checking if that answered my queries. Today, I sent one message to the human agent saying I was charged twice last week, and they ended the conversation without even answering me at all. Very poor form.

GoMo has ignored 2 explicit written instructions to cancel a contract communicated by email on the same day. They continued to charge me for a service that I did not use and, in my follow-up, stated today that the cancellation is not valid because they did not confirm my confirmation of the cancellation instruction, even though they acknowledged the cancellation request by offering me 2 months of free (worthless) service initially.

By that logic, no one can ever cancel a GoMo contract without their agreement. I will escalate this to the Courts and media, if required. Unless you do not have another provider to meet your needs, I strongly urge you to avoid giving your money to a company that seems to think that once you start a contract you can never exit - think Hotel California.

Don't expect to be able to talk to anyone either!

Very dodgy business practices when trying to cancel. Upon submitting a cancellation request, there are more hoops to jump through. They make it hard so they can drag it out and bill you for an extra month. Definitely do not recommend.

In Europe can not connect roaming. GoMo powered by Eir. My friend has Eir and has no problem connecting to roaming. Have had to buy extra data packages from GoMo!!! Nice way to get extra money!!! Customer care is no help.

Been with gomo mobile for some 5 or 6 years on mobile with no issues. Recently applied for their 29.99 broadband for life, and when the engineer arrived he discovered it could not be installed in our building. Seeing the reviews here and everyone's bad experiences with customer service I was worried about having to cancel the order, but was pleasantly surprised. We contacted customer service, who advised us to just click the cancel order button through the app, which would become available as soon as the engineer inputted his assessment, which was a few hours later, and we would be refunded within 5 days, which we were. Engineer was out on the 25th and we were refunded on the 29th.

Bad mobile service, awful customer support. SMS service stopped working for a week. They blamed my SIM and other things for days until they finally admitted it was a network outage on their end. My latest attempt at getting support results in an endless loop with a bot that will not connect me to a human.

Zero stars!!!
Totally frustrated. Have had an account for years and no issues!
Now phone stolen and no way to replace eSIM or contact anyone. Chat bot useless. eSIM replacement/purchase option gone (have they stopped using them??)
No means to contact any human.
Their old support email not working.
If you hit contact on web it brings you through to cancel your account. Is this what they want????
Frustrated and confused. Would never recommend them again. Plenty of good competitors on the market now.

Useless service don’t waste your time or money

Signed up for some SIM cards and the service was useless.
Tried cancelling twice and cant get out.
Still taking payment even tho we have cancelled.
DO NOT SIGN UP FOR THIS SERVICE