THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service person was good. When we sent for our $200 card for going on Kinetic it was hacked and someone used it and it had to be from Kinetic --they paid their insurance and phone bill. I wish I... Se mer
Your customer service representative was top notch! She kept me from closing my account which I expected I would be doing that day. All around great product and service.
Företaget har svarat
The phone Tech and in home Tech were very helpful. The Young Man that came to my home was well attentive to what I had experienced with my WiFi problems. Apparently the initial modem was not suited fo... Se mer
Företaget har svarat
Företagsinformation
Om Gokinetic
Skrivet av företaget
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Kontaktuppgifter
4,0
Bra
820 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love interacting with customer…
I love interacting with customer service.They are always pleasant.
5 mars 2026
Svar från Gokinetic
We're glad to get you taken care of, Gloria 💚 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Cutting in half our nvisible dog fence.
In burying the cable to my home, for the new fiber optic internet, our buried dog fence line got cut in half. This was after calling prior to their arrival that day, to remind them of said "fence". The ground was also painted orange and marked with flags denoting where the fence was.
27 februari 2026
Svar från Gokinetic
Hello! I’m very sorry this happened—especially since you called ahead and the dog fence line was clearly marked with paint and flags. I want to look into what occurred and help determine next steps. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and follow up with the appropriate team. <Maggie
I had my services disconnected with no…
I had my services disconnected with no problems at all
16 februari 2026
4 Day outage Within 2 weeks of service…
4 Day outage Within 2 weeks of service inception
6 februari 2026
Svar från Gokinetic
Hi John! I’m sorry for the 4-day outage so soon after your service started—that’s not the experience I want for you. A technician was dispatched to address the issue, and I’m glad a credit has already been applied to your account. If you run into any further issues, please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can pull up your account and help right away. <Maggie
My issue did not get resolved
My issue did not get resolved. I was told that it was my camera itself that had a problem. Very strange that this happened the last time that I had service with Kinetic, but when I had service with NextLink I didn't have this issue. I just started this service again and I am very seriously thinking of going back to NextLink. Anymore issue and I will cancel my service.
2 mars 2026
Svar från Gokinetic
Hi Tony! I’m sorry your issue still wasn’t resolved. Normally if the issue is isolated to one device then it typically would be referred to the manufacturer of that device. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and I can see about dispatching out a technician to see if there is anything we can do to help. <Maggie
Svar från Gokinetic
We're glad to have you with us, Gary, and if you have any questions about your bill, please don't hesitate to send us an email: UnitiCanHelp@uniti.com
Bored through our Xfinity lines and…
Bored through our Xfinity lines and we've been waiting in excess of a month for them to send a crew to fix it to restore our internet
24 januari 2026
Omdöme utan inbjudan
Svar från Gokinetic
HI Will! Is there a claim open for us to come make the repairs or Xfinity? If you'd like to provide more details, please email me at uniticanhelp@uniti.com using the subject "Trust Pilot Review". Thanks! <Maggie
The technician that came out to fix my…
The technician that came out to fix my internet was very courteous and polite. He made sure my service was up and running before he left. Thank you for taking the time to do a good job!
2 februari 2026
Svar från Gokinetic
It's so great to hear that your tech was so thorough and professional, Wanda, and we'll be sure to let him know that he left a great impression! Know that we're always here if you ever need assistance, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Customer service is always courteous…
Customer service is always courteous and helpful and gets the task at hand completed quickly.
20 februari 2026
Svar från Gokinetic
We always want to make sure you're connected with confidence 💚 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
I posted about problems with my cable…
I posted about problems with my cable internet and got a response from Maggie. I am very happy to say within 2 days Kinetic had sent out Shawn. He ran a whole new cable from the pole to inside to the NEW modem. He even replaced ethernet cables.
The old cable line from the pole to the house had 2 "gashes" in it. These were letting water get inside the cable. Also, the inside wire had been ran through the old cable tv connectors. ALL of this was replaced.
My hat is off to Kinetic for this.
My only small tiny complaint, it took them 5 years to send someone who could do this.
27 februari 2026
Omdöme utan inbjudan
Svar från Gokinetic
We sincerely appreciate your patience, and we're glad to help get this all sorted out 💚 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
So far the service has worked great…
So far the service has worked great with no interruptions!
27 februari 2026
Svar från Gokinetic
Thanks for the update, Barbara 🙌 So glad you're loving things! Be sure to give us a follow on social @gokineticfiber
Helpful and professional
5 februari 2026
Svar från Gokinetic
Appreciate the review, Tereisa! Glad it was a positive experience 🥰 Don't forget to give us a follow on social @gokineticfiber
That Kinetic employs outstanding honest and helpful technicians.
Ben Ferguson is an outstanding young man and an outstanding technician. In the future, we would request that Ben work on any problem that we may encounter. He gave us piece of mind. Kinetic is very, very fortunate to have Ben as an employee!!
13 februari 2026
Svar från Gokinetic
This is gonna make Bem's whole weekend, and we really appreciate you taking the time to share, Donald! Know that we're always here if you ever need our support again, and please feel free to follow us to stay connected with all things Kinetic @gokineticfiber
My concerns were understood and promptly resolved.
The representative was professional, knowledgeable and personable. My problem was quickly resolved.
25 februari 2026
Svar från Gokinetic
Love to hear it! We hope things run smoothly with your service from here on out, but don't be afraid to DM us on social @gokineticfiber if you ever need us again.
Svar från Gokinetic
Just what we want to hear 🤗 Appreciate you leaving us a review, Jenetta! Stay connected by following us on Instagram and Facebook @gokineticfiber
Svar från Gokinetic
We're so sorry to hear that, Janice. and we'd love to help you get the support you need. The best way to reach us is by sending us a direct message on Facebook, X, or Instagram @gokineticfiber — we're always here to support you in any way that we can.
The technician and the woman I talked…
The technician and the woman I talked with on the phone were very friendly. The problem with the transfer to fiber optic was on my end. I had a problem connecting the printer to the computer. I’m not very tech savvy. Although I know very little about technology, it took my granddaughter and son-in-law almost an hour to connect it, and they are very tech savvy. Kinetic was very good in getting our phone to show the right time. Alexa keeps cutting out since we got fiber optic. Also we don’t see any difference in speed, but that is not an issue with us
20 januari 2026
Svar från Gokinetic
So happy to hear that you got connected, Aimee, and we really appreciate your feedback! Know that we're always here if you ever need our support again, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Every agent and technician have been…
Every agent and technician have been very efficient and friendly.
24 februari 2026
Svar från Gokinetic
We've got a great crew, and we're so happy to hear that you think so too, Danny 😁 Thanks for taking the time to share your review and know that we're always around if you ever need us. Feel free to share more about your journey with us using @gokineticfiber
I was upset that my rate was raised by…
I was upset that my rate was raised by over $20.00dollars so I called and the very nice lady I spoke with was able to get my rate back to we’re it was. That lady should be commended for her care of the customer. I am very satisfied with your service and will continue using it and I will also spread the word on how happy I am with your service. Thank you
Don Bowser
16 februari 2026
Svar från Gokinetic
What an awesome review 💚 We're so happy to hear that you received such excellent customer service, and we can't wait to pass along the compliment. We're always here to help if you ever have additional questions or concerns, and we hope that you'll always feel free to reach out. Give us a follow @gokineticfiber on any of our social channels to stay connected with us!
The CSR was very professional
The CSR was very professional and resolved my issue with in minutes
15 januari 2026
Svar från Gokinetic
We love a fast resolution, and we're so happy to hear that your concern was addressed so efficiently, Carl! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Detta är Trustpilot
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