THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your customer service representative was top notch! She kept me from closing my account which I expected I would be doing that day. All around great product and service.
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The phone Tech and in home Tech were very helpful. The Young Man that came to my home was well attentive to what I had experienced with my WiFi problems. Apparently the initial modem was not suited fo... Se mer
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Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd... Se mer
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Företagsinformation
Om Gokinetic
Skrivet av företaget
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Kontaktuppgifter
4,0
Bra
819 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We were able to get our service turned…
We were able to get our service turned on quickly & the technician came on time which in this day & age is a plus.
Very friendly people ready to help.
9 mars 2026
They are willing to work with me on…
They are willing to work with me on getting my bill lower and affordable. Great service!
5 juni 2026
I am still waiting for Kinetic…
I am still waiting for Kinetic contractor to bury cable in ground. 3 weeks
14 maj 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Gokinetic
Thanks for the kind words, John! We're glad the team made the setup process quick and easy for you. If you ever need anything down the road, you can always reach out to us on our socials @gokineticfiber!
respectful
respectful, caring. Listened to a senior citizen.
Understood and appreciated that I had been a enrolled for for 5 years.
Pete
15 maj 2026
Svar från Gokinetic
Thank you for sharing this! We're glad you felt heard and respected and that our team took the time to listen and understand your concerns. We truly appreciate your years with us. If you ever need anything, we're always available on our socials @gokineticfiber!
I have already left a review
I have already left a review. The young man that helped me was great . He did his job and did it well . Give him a raise . He also called back to ensure all was well . Cindy Bailey .
20 maj 2026
Svar från Gokinetic
Thank you for taking the time to share your experience again, Cindy! We're so glad to hear our team took great care of you and even followed up afterward to make sure everything was working properly. If you ever need anything, we're always happy to help on our socials @gokineticfiber!
The workers were great
The workers were great - knowledgable and friendly.
However it took 3 weeks of rescheduling to get the wiring in.
Then it took weeks before the crew could come to bury the wire.
4 maj 2026
Svar från Gokinetic
Hello! Thank you for sharing your feedback. We’re glad to hear the workers were knowledgeable and friendly, but we’re sorry for the delays you experienced with the wiring installation and burial.
Please email us at uniticanhelp@uniti.com with the subject line "Trust Pilot Review", and we’d be happy to look into this further.
Thank you,
Maggie
Very friendly people quick installation…
Very friendly people quick installation great job done
7 maj 2026
Svar från Gokinetic
Thanks for taking the time to share this, Vicky! We're glad you had a great installation experience and that the team was friendly and efficient. Feel free to message us on our socials @gokineticfiber if you ever need anything.
Customer service
13 mars 2026
Svar från Gokinetic
We appreciate you taking the time to share your feedback! If you ever need assistance or have any questions, you can always reach out to us on our socials @gokineticfiber.
Technician very detailed and…
Technician very detailed and professional. Performed work efficiently
1 juni 2026
Svar från Gokinetic
Thanks for the great feedback, Clinton! We're glad to hear our team was professional, thorough, and efficient. If you ever need anything, we're always happy to help on our socials @gokineticfiber.
Was very helpful and went above and…
Was very helpful and went above and beyond to help . Very satisfied
23 april 2026
Svar från Gokinetic
Love to see it, Robert! We're so glad to hear our team went above and beyond to help. If you ever need anything, don't hesitate to reach out on our socials @gokineticfiber 💚
Svar från Gokinetic
So happy to hear that you think so, Carla, and we appreciate your feedback! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Customer service and technical support…
Customer service and technical support services have been reliable, professional, and pleasant interactions. I appreciate those things.
2 juni 2026
Svar från Gokinetic
So happy to hear that we're hitting all the marks, Jennifer, and we really appreciate you taking the time to drop your feedback! Know that we're always here if you ever need support, and don’t forget to follow us on social @gokineticfiber
No notification regarding service…
No notification regarding service outage.
Customer service mostly rude. They talk over you !
Service people are nice
2 juni 2026
Svar från Gokinetic
Thank you for sharing your feedback. I’m sorry to hear about the lack of communication regarding the service outage and your experience with customer service. We understand how frustrating that can be.
We do appreciate your kind words about the service technicians and are glad to hear they were helpful.
If you would like us to look into your concerns further, please feel free to reach out directly at uniticanhelp@uniti.com.
Thank you,
Maggie
Carl was prompt and very professional
Carl was prompt and very professional. He left his card in case we needed anything else.
2 juni 2026
Svar från Gokinetic
We love that Carl left such a fantastic impression during his visit, Gary, and we'll be sure to pass along the compliment! Thanks for taking the time to share your review, and know that we're always here if you ever need us again. For more updates and insights from us, you can give us a follow on social @gokineticfiber
Svar från Gokinetic
It's a pleasure to be there when you need support, Richard, and we're so happy to hear that you're enjoying your time with us! Know that we're aways here if you ever need to chat about your services, and please feel free to share more about your journey with us on social @gokineticfiber
Very helpful
1 juni 2026
Svar från Gokinetic
That's always the goal 💚 and we're so happy that you feel supported, Venus! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
I was extremely happy with the customer…
I was extremely happy with the customer service I received when calling about my account.
20 maj 2026
Svar från Gokinetic
So happy to hear it 💚 and we appreciate you reaching out! Know that we're always here to support you if you ever need assistance again, and please feel free to stay connected by giving us a follow on social @gokineticfiber
THe tech was very patient with me and…
THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sad because I am Looking around to find something else that is more affordable. I don't remember the date of the service so I just picked a date my records should give you that information
13 maj 2026
Svar från Gokinetic
Thanks for letting us know that your tech was so hard-working and professional, Donna — we'll be sure to pass along the compliment! For billing concerns, the fastest, most efficient way to reach us is by sending us a direct message on social @gokineticfiber — we can always take a look at your bill and make sure that you're getting the best rates possible.
I greatly appreciate the experience and…
I greatly appreciate the experience and that they were able to lower our bill to a competitive price.
4 maj 2026
Svar från Gokinetic
Woohoo 🥳 We're happy to hear that your billing concerns were addressed so efficiently, Courtey, and we appreciate you contacting us. We’re always here if you need us — just reach out to us on social @gokineticfiber
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.