Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre. No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly custom... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am so impressed with the service I received from Go Fibre. I had a call to discuss changing my broadband, the person I spoke to was Saul Woehrling. Saul was very clear about what was on offer. He... Se mer
Lee was brilliant advising on packages and switching credit as i am in contract with present company so go fibre pay the termination costs, and 5 month free too.... Canny beat that!!! All went well... Se mer
Företaget har svarat
Only been a few days conected , so early days. Great having a good conection. Insolatoion was straight forward , staff were pleasant. Can't say anymore than that.
Företaget har svarat
Företagsinformation
Skrivet av företaget
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Kontaktuppgifter
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Storbritannien
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They started out well
They started out well, offering good broadband speeds. The supplied router was rubbish and had to be replaced with something capable.
Now they want to force a 2 year contract as minimum or you have to pay significantly more per month, which isn't ideal for all use cases.
The equipment is already installed, there's no additional installation costs for continuing to use the connection and hardware already supplied so this lack of flexibility will have us looking for alternate suppliers in the future.
1 juni 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hi Ross,
Thanks for your review, really glad to hear you were happy with the speeds, though I’m sorry the original router didn’t meet expectations.
I can completely understand why this situation has been frustrating, especially when you feel a lack of flexibility. It’s not the experience we want for our customers.
We’d really appreciate the opportunity to have a proper look at your account and talk things through with you directly, there may be more we can do to help here.
Please feel free to get in touch with us directly at 08000 590 980 and our local friendly customer service team will be happy to discuss with you
Thanks
Gareth
GoFibre Customer Services
A 5 star shout out for GoFibre
A 5 star shout out for GoFibre
I've been a customer for 2 years.
A Great ISP based in the north of the UK.
It's refreshing to be able to talk to real people who are passionate about the products and services they provide and where they really want to help individual customers.
All this and they are local too. (Scotland and NE England)
I had a Router upgrade at home from GoFibre. An engineer called to fit and test it. 👌🏻
Yes, a real person, knowledgeable, efficient and helpful. (Thanks Joe 👍🏻)
A day later a call from the technical services team (Jason) to check things out and give help and advice on a home network issue I had.
Brilliant, brilliant service.
I sound shocked, because I doubt I'd get such support from the "Big Boys" (Vodafone, Sky, Virgin etc👎🏻)
Well done GoFibre.
Well worth it & Highly recommend
Colin Bunn
Eggleston
Teesdale
⭐⭐⭐⭐⭐
1 juni 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Colin,
What a review - thank you!
After two years with us, it's fantastic to hear that we're still delivering the kind of service that stands out. We're incredibly proud of our teams, so seeing Joe and Jason get a mention is brilliant. I'll make sure your feedback gets passed on to them both.
You're absolutely right - we believe great broadband should come with real people who genuinely care about helping customers, and being a local provider allows us to do things a little differently.
Thanks for your support, your recommendation, and for choosing local. Reviews like this give the whole team a real boost.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey,
Short, simple, and we love it! 👌 Great to hear the team were friendly and helpful throughout.
Thanks for taking the time to leave a review.
Thanks so much for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Terrible experience wasn’t told about…
Terrible experience wasn’t told about the disruption I would face getting the line to my house, then cancelled the contract and was hassled!
16 maj 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hi Lynne,
I’m really sorry to hear about your experience. We always aim to be clear about any work required to connect a property, so I'm disappointed to hear you felt the disruption involved wasn't properly explained from the outset.
I’m also sorry if our follow-up contact after your cancellation felt like pressure. Our intention is to understand any concerns and see if there's anything we can do to help, but it should never leave you feeling hassled.
I’ve requested your contact details through Trustpilot so we can review what happened and understand where we fell short.
Thanks for bringing this to our attention,
Gregor
Better connection
Better connection. Engineer polite, respectful and efficient. Would certainly recommend it.
29 maj 2026
Svar från GoFibre Broadband
Hey Judith,
Love this - a better connection and a great experience with the engineer is exactly what we like to hear! I'll make sure your feedback gets passed on to the team.
Thanks for the recommendation - it really does mean a lot.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The whole process from start to finish…
The whole process from start to finish was effortless. The remote location of our property entailed the digging of a trench and a conduit pipe installed. Then the connection team sent an engineer to install cable and connect us to the fibre. Everything was completed on time and with care. Highly recommend this company.
27 maj 2026
Svar från GoFibre Broadband
Hey Richard,
Thanks for such a fantastic review! Remote and rural properties can sometimes be a little more complex, so it's great to hear everything from the trenching work through to the final connection was completed smoothly, on time, and with care.
I'll be sure to pass your comments on to the teams involved - they'll really appreciate the recognition.
Thanks for the recommendation, and we're delighted you're now connected.
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Just got full fiber from them
Just got full fiber from them. Very easy process. Great customer service. Only complaint is they need to be more upfront with yearly price increases. Had to ask to find out about it but should be told when giving prices. Apart from that fantastic.
29 maj 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Peter,
Thanks for the great review! It's fantastic to hear the switch to us was straightforward and that the team looked after you throughout the process.
I also appreciate the feedback on annual price increases. Transparency is important, and while this information is included in our terms and sales journey, it's not hit home quite as hard so we'll review that and make sure we continue to improve.
Thanks for taking the time to share your experience, and we're delighted you're enjoying the service so far.
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Amazing customer service from Lorraine
My broadband went down last night and today
I called Go fibre today and spoke to a lovely lady called Lorraine.
Lorraine was lovely really cheerful and informed the network has gone down but they were working on it in my area.
Lorraine dealt with my query efficiently and diligently.
Thank you Lorraine great service
Sharon Ritchie
29 maj 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Sharon,
Thank you for the fantastic review, Sharon! We’re really pleased to hear Lorraine made such a positive impression when you called in.
We know broadband outages are never ideal, so it’s great to hear Lorraine was able to keep you informed, explain what was happening and provide the cheerful, helpful service we pride ourselves on.
We’ll be sure to pass your kind words on to Lorraine – she’ll be made up to hear them!
Thank you again for taking the time to leave a review and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Staff fantastic from start to finish.
Staff fantastic from start to finish.
Netflix keeps dropping and buffering now
26 maj 2026
Svar från GoFibre Broadband
Hey Gillian,
Thank you for your review, Gillian. We're really pleased to hear you found the team fantastic from start to finish!
It was great speaking with you this morning, and I'm glad you've since had the chance to speak with our Technical Team. It looks like we've now identified and resolved the issue causing the Netflix buffering, which is fantastic news.
Thank you for your patience while we worked through this with you. As always, if you ever need any help in the future, please don't hesitate to get back in touch – we're always happy to help.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Never signing up with GF, then I did. 👍
Our intention was never to go with an altnet, however my daughter and her boyfriend have been with Gofibre for 3 years on their Max 1 gig package. Both being gamers, they can't fault it at all and suggested we enquire.
Our package with BT was still copper from the street cabinet, 72 meg max download @ £47 pm. ( No BT full fibre as build not yet started in my area of the Borders)
So, I called Gofibre as they had an offer on which looked tempting.
Made an enquiry and basically signed up that day. Chose their 500 package, a bit overkill for us pair of oldies but hey, I might go down the gaming route at some point ...never too old 😄
The staff at GF from discussing the package to installation were fantastic. Honestly can't fault them. Didn't think I'd ever say that but, credit where credit is due.
We have also just signed up with another package for our small business outlet, that's how much we put our trust in GF.
Hope I've not jinxed it now !!
Here's to a faultless 2 years, I have every confidence.
Cheers 🍻
28 maj 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Keith,
Thank you for such a fantastic review! We’re especially pleased to hear we managed to change your mind about joining an altnet!
It’s great to know your daughter and her boyfriend’s positive experience gave you the confidence to give us a try, and even better to hear that the whole process – from your initial enquiry through to installation – exceeded your expectations.
Going from a 72 Mbps copper connection to our 500 package is quite the upgrade, and who knows, there may yet be a gamer waiting to emerge!
We’re also incredibly grateful for the trust you’ve placed in us by choosing GoFibre for your small business as well. That really is the ultimate compliment.
We’ll do everything we can to make sure your confidence in us is well placed, and we hope the next two years are every bit as faultless as you’re hoping for. Thanks again for the brilliant review and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great installation service
Installation great, top speeds so far, only day 1 so can't comment further
28 maj 2026
Svar från GoFibre Broadband
Hey Gaz,
Thank you for the fantastic review! We’re really pleased to hear the installation went smoothly and that you’re already enjoying those top speeds.
We appreciate it’s only day one, but it’s brilliant to hear everything has got off to such a positive start. We hope you continue to enjoy an ultra-fast, ultra-reliable service for many years to come!
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
my installation engineer went…
my installation engineer went above&beyond to help me set up my appliances. very friendly. very efficient. so far, I am very pleased with my decision to go with Go-Fibre.
26 maj 2026
Svar från GoFibre Broadband
Hey Kerry,
Thank you for the fantastic review! We’re really pleased to hear your installation engineer went above and beyond to help get everything set up for you.
Friendly, efficient service and taking that extra time to help with your appliances is exactly the kind of ultra-helpful experience we aim to deliver
It’s brilliant to hear you’re so pleased with your decision to join GoFibre so far – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very friendly and helpful staff that…help you understand everythin
Very friendly and helpful staff that talk you through everything . Explained everything so that I new how to use my internet would recommend to everyone
26 maj 2026
Svar från GoFibre Broadband
Hey Sarah,
Thank you for being our 2000th review – what an amazing milestone to be part of!
We’re really pleased to hear the team were friendly and helpful, taking the time to talk you through everything and make sure you felt confident using your new service. That’s exactly the kind of ultra-helpful experience we aim to deliver.
We really appreciate the recommendation and your kind words – thanks again for choosing GoFibre and helping us hit this fantastic milestone!
Jake
Review After 2 Years as a GoFibre Custome
It has been exactly two years since I became a customer. Overall, this is one of the most reliable broadband providers I’ve ever used in the UK. There has been one major outage, which unfortunately took a few days to fix, but I personally witnessed that they did their best to resolve the issue as quickly as possible. After that, I also got a free month.
Today, I received the email for contract renewal. I gave them a call, and it was as easy as calling a friend. No answering machines, no navigating through menus. Just a plain old 0131 number and someone simply picks up. It was Colm McAlister who helped me with the renewal. We got everything done in 4 minutes. I only had to call back to double check if the price was correct because it was lower than I expected, but it turned out that was the correct price. Within minutes, I got my contract, signed it, and we were all done in less than 10 minutes. This was the easiest renewal I’ve ever experienced.
I highly recommend GoFibre. Reliable broadband and great customer service.
25 maj 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Omur,
Thank you for taking the time to leave such a thoughtful review, especially after two years with us – that kind of long-term feedback really means a lot.
We’re really pleased to hear GoFibre has been one of the most reliable broadband providers you’ve used, and we appreciate your understanding regarding the outage you experienced. While we never want disruptions to happen, it means a lot that you recognised the effort the team put into getting things resolved as quickly as possible.
Your renewal experience is exactly what we love to hear too – “as easy as calling a friend” is some compliment! We’ll be sure to pass your kind words on to Colm as well – he’ll be made up to hear that. Fast, straightforward service from real people is something we’re incredibly proud of.
Thank you again for your continued support and recommendation after two years with us – that genuinely means the world to the team!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great signal and customer service
Have been using go fibre for around a month, fabulous speed in an older property where my previous provider failed to deliver, I experienced poor connection and continued problems.
With go fibre my signal is 100% reliable, getting over X6 higher speed now. If you do need any help, customer service is also local, prompt and helpful.
24 maj 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Gordon,
Thank you for such a brilliant review! We’re really pleased to hear GoFibre has made such a difference, especially in an older property where your previous provider struggled to deliver.
A connection that’s 100% reliable and over 6x faster is exactly the kind of ultra-fast, ultra-reliable experience we aim for!
It’s also lovely to hear our local customer service team have made a positive impression when needed – prompt, helpful support from real people is something we’re really proud of.
Thanks again for your kind words and for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey Susan,
Thank you for the great review! We’re really pleased to hear the engineer was friendly and made such a positive impression – that goes a long way!
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey Len,
Thank you for the great review! We’re really pleased to hear you found the team professional – that’s exactly the standard we aim to deliver.
Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Fantastic broadband, and excellent customer service!
The broadband connected to everything so easily! The booster ensures the wifi works throughout the house. The app is brilliant too, and so easy to manage. Their customer service is also fantastic. Can’t believe I didn’t switch before!
21 maj 2026
Svar från GoFibre Broadband
Hey Kelly,
Thank you for such a fantastic review! We’re really pleased to hear everything connected so easily and that the booster is keeping the Wi-Fi strong throughout the whole house
It’s great to know you’re enjoying the app too – making things simple and easy to manage is exactly what we aim for. And hearing the customer service has been fantastic as well is the icing on the cake!
“Can’t believe I didn’t switch before!” is exactly what we love to hear Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
installation went without a hitch and…
installation went without a hitch and installer was very polite and respected my property and explained every to me and set up my lap top, in my opinion could not have gone better
20 maj 2026
Svar från GoFibre Broadband
Hey,
Thank you for the fantastic review! We’re really pleased to hear the installation went without a hitch and that the engineer made such a positive impression.
Respecting your home, explaining everything clearly, and even getting your laptop set up before leaving is exactly the kind of ultra-helpful service we aim to deliver.
“Could not have gone better” is some compliment – we’ll happily take that! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Rip off merchants
Rip off merchants. They draw you in with a cheap deal, then price goes up every December. Then when you get to the end of the contract, the price jumps again. What seemed like a good deal to begin with ends up 4x the cost at the end of the contract.
And because they are the only provider with full fibre in my area (funded by the government I may add) there’s no choice but to pay their extremely high monthly cost if I want gigabit service. It’s a trap. Let me guess, when competition arrives suddenly they’ll offer a cheaper deal to retain me as a customer.
Not happy at being taken for a ride.
22 maj 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey,
I’m really sorry to hear you feel this way. We never want customers to feel trapped or misled, and I appreciate you taking the time to share your concerns.
The increase you’re seeing is likely linked to the out-of-contract charge applied once promotional pricing comes to an end. The good news is we’re more than happy to review this with you and get you onto a new deal that provides strong value and keeps your monthly costs sensible. We genuinely want to reward loyal customers for staying with us, not price them out.
I’ve requested your contact details through Trustpilot so our team can get in touch and talk through the renewal offers currently available in your area. I'm looking forward to turning this experience round for you :-)
Thanks,
Gregor
UPDATED RESPONSE:
Hi,
We’ve unfortunately not received a response to our request for contact details, but we did want to follow up as we genuinely want the opportunity to address the concerns you’ve raised.
We’re sorry you’ve been left feeling disappointed. Out-of-contract pricing can be higher once an introductory offer ends, but we always aim to provide clear renewal options and competitive offers for our customers.
If you’d still be willing to discuss this with us, please feel free to give our team a call on 08000 590 980 and we’d be more than happy to review your account and see what options are available for you. We’d really welcome the chance to turn this experience around.
Thanks,
Jake
GoFibre Customer Services
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