The bike cane later than promoted so my granddaughter did not have her birthday present at her party. The pedals are hard to push for a 4 year old but to be fair maybe it needs a bike professional to... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a bike for my grandson and when it arrived, we realized it was the wrong size. Glerc's customer service responded right away and helped me with the return, sending out the correct size withi... Se mer
Företaget har svarat
Bought a bike for our three year old. It was well reviewed and looked appropriate. Upon receiving it and attempting to put it together we noticed that one of the forks for attaching the fron... Se mer
Företaget har svarat
Customer service dispatched a new set of handlebar grips to replace the ripped one I received. Both bikes I purchased have been great so far!
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Glerc, we believe a bicycle is more than just a ride — it’s the beginning of a child’s journey toward independence, confidence, and discovery. Our brand was created to celebrate those first moments on two wheels and the memories that follow. Inspired by timeless design and the spirit of outdoor adventure, Glerc bikes are crafted to bring together style, reliability, and comfort for young riders and their families. From the first pedal to the next great adventure, Glerc is proud to be part of childhood moments that families will remember for years to come.
Kontaktuppgifter
2700 Troy Avenue E518, Pueblo, CO 81001. US, USA
- 1 888-969-8760
- support@glercbikes.com
- glercbikes.com
3,9
Bra
50 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
As others have said AVOID AVOID AVOID
As others have said AVOID AVOID AVOID! if you want a Glerc bike buy it from Amazon with free delivery and returns and often cheaper than the Glerc site. Customer service is slow and poor and very 18th Century! As for the 15% restocking charge to take an unopend unused item back, well its just a joke. Dont waste your time or money just buy eleswhere.
19 december 2025
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the return process and communication.
Please know that we take all customer comments seriously and are constantly reviewing our processes to improve service, including how returns and restocking fees are handled. Your feedback helps us identify areas where we can do better.
We sincerely apologize for any inconvenience caused and appreciate you bringing this to our attention. If you would like, our customer support team is available to discuss your concerns further and see if there is anything we can do to assist you.
Kind regards,
Customer Support Team
I have had similar issues with deliver
I have had similar issues with deliver. The bike has still not arrived. I have had responses from the company on email telling me they are looking into where the package is etc but after these reviews I'm requesting a full refund.
15 december 2025
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you for sharing your experience. We are very sorry to hear that your bike has still not arrived and understand how frustrating this must be.
We sincerely apologize for the delay and any inconvenience caused. Please contact our customer support team directly with your order details, and we will work with you to resolve this as quickly as possible, including arranging a full refund if that is your preference.
Your feedback is important to us and helps us improve our delivery processes for future customers.
Kind regards,
Customer Support Team
Do not buy
We searched for a bike for a our son for christmas and came across this company with a bike we agreed on, unfortunately it was out of stock so I contacted them and was told it would be in stock soon, we waited and eventually it came back into stock so we ordered it. We waited before getting tracking information and was originally given between 2nd and 5th December for delivery. The status never changed throught this period so I contacted them to ask for an update, I was told sometimes the courier doesnt update along with a lot of other reasons. I spoke to the courier who told me they hadn't even been given the bike, so i got in touch again to be told, as they had been caught out they admitted it actually hadn't been sent out and was still in their warehouse but would be sent out. Eventually we received the bike which was left thrown under one of our benches while no one was home, after inspection of the bike turned out there was damage to the bike from improper protection during transit, brake calipers ground down, suspension leaking oil, pedal arm ground down all from metal to metal contact and insufficient care. After emailing them about this they offered £20 refund and a touch up pen, this wouldn't even cover a tiny amount of having the bike repaired. I advised it would need to be a substantial refund or a replacement bike. They upped the refund to £30 again no where near enough. So i asked them to send a courier to both collect and deliver the replacement bike as this was a christmas present and we didnt want to chance him not getting a bike, was told no this cant be done, backwards and forwards for a couple of days until last night, they sent an email advising a courier would collect the bike and drop off a replacement to then be sent another email telling me this was for another customer which breaks data protection as it included the customers name and address. Advised what is good for one customer is good for another but again told no. Sick of going backwards and forwards with this company on what should be a simple fix so have requested they collect the bike for a full refund which is now going to cost us more money to buy locally. Stay away from this company.
9 december 2025
Omdöme utan inbjudan
Awful
Awful. Paid for goods. Never arrived. Chased up and I was initially advised they would contact the courier. The next day said item was out of stock
26 november 2025
Omdöme utan inbjudan
The company is fraud
The company is fraud. I have ordered since start of November, still no answer. They only sent a tracking number which doesn't change at all.
Fraud ,avoid at any cost
8 november 2025
Omdöme utan inbjudan
【AVOID! 】£200 on a Faulty Bike and No Customer Service
Spent £200 for a 20 inch little molly bike. What a waste of money! Avoid this company.
The bike came with a faulty front fork which means the front wheel couldn’t be fitted in. Hardly any response from the customer service. They did acknowledge that it was a faulty fork from their side though and they could arrange a replacement. Nothing has happened or progressed. Their telephone line never works.
Requested now a full refund since I’ve been waiting for a whole week for a solution. Still no response. Now looks like I’ve spent £200 for scrapped metals. Can’t believe the customer service I’ve received as this was not the cheapest option in the market. How can a company selling children products be so irresponsible.
4 augusti 2025
Omdöme utan inbjudan
Bike never arrived
Bike never arrived. They took our money and vanished. It's been five days since the bike was "out for delivery" the company doe not respond to emails, messages, social media and their phone number does not work. 100% avoid!
14 juli 2025
Omdöme utan inbjudan
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