The bike cane later than promoted so my granddaughter did not have her birthday present at her party. The pedals are hard to push for a 4 year old but to be fair maybe it needs a bike professional to... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a bike for my grandson and when it arrived, we realized it was the wrong size. Glerc's customer service responded right away and helped me with the return, sending out the correct size withi... Se mer
Företaget har svarat
Bought a bike for our three year old. It was well reviewed and looked appropriate. Upon receiving it and attempting to put it together we noticed that one of the forks for attaching the fron... Se mer
Företaget har svarat
Customer service dispatched a new set of handlebar grips to replace the ripped one I received. Both bikes I purchased have been great so far!
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Glerc, we believe a bicycle is more than just a ride — it’s the beginning of a child’s journey toward independence, confidence, and discovery. Our brand was created to celebrate those first moments on two wheels and the memories that follow. Inspired by timeless design and the spirit of outdoor adventure, Glerc bikes are crafted to bring together style, reliability, and comfort for young riders and their families. From the first pedal to the next great adventure, Glerc is proud to be part of childhood moments that families will remember for years to come.
Kontaktuppgifter
2700 Troy Avenue E518, Pueblo, CO 81001. US, USA
- 1 888-969-8760
- support@glercbikes.com
- glercbikes.com
3,9
Bra
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Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great bikes for Children
Quick shipping and easy to put together. Great quality bike and my girls love them
15 mars 2026
Svar från Glercbikes
Hi there,
Thank you so much for your kind feedback!
We’re really happy to hear that the bike arrived quickly, was easy to assemble, and that your girls are loving it. Your support and satisfaction mean a lot to us.
If you ever need any assistance in the future, please feel free to contact us anytime.
Kind regards,
Customer Service Team
Glerc
I still have not received my order but…
I still have not received my order but keep getting request for reviews. Follow up on making sure my order gets to me. There seems to be a hold up
18 mars 2026
Svar från Glercbikes
Hi there,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay.
We have already arranged a replacement shipment for your order to ensure you receive it as soon as possible. You should receive tracking details shortly, if you haven’t already.
We truly appreciate your patience and understanding, and we are closely monitoring the delivery to make sure it reaches you without further issues.
If you have any further questions or concerns, please feel free to contact us directly—we’re always happy to help.
Kind regards,
Customer Service Team
Glerc
Horrible experience
Horrible experience! No customer service to call and emailed back and forth for ever just to do an exchange for a different size. Will not shop with them again.
17 mars 2026
Svar från Glercbikes
We’re truly sorry to hear about your experience.
We understand how frustrating it can be when exchanges take longer than expected, and we sincerely apologize for any inconvenience caused. Your feedback is very important to us, and we will work on improving our communication and support to better assist our customers in the future.
Thank you for taking the time to share your experience.
Bikes are great!
Purchasing the bikes was easy. I had an issue with my tracking number and customer service sorted it out right away. Bikes shipped really fast, and assembly was simple. The bikes look exactly like the picture and they even had kick stands! Extremely happy with the bikes and the process, definitely a customer for life.
18 mars 2026
Svar från Glercbikes
Thank you for your kind words!
We’re delighted to hear that your experience, from purchase to delivery and assembly, went smoothly. It’s great to know the bikes met your expectations and that our team could assist quickly with the tracking issue.
We truly appreciate your support and look forward to serving you again in the future!
We are very impressed with the quality…
We are very impressed with the quality of our 2 Molly bicycles. The instructions helped with assembly. The kids love their new bikes!
14 mars 2026
Svar från Glercbikes
Thank you for sharing your experience!
We’re thrilled to hear that the little Molly bicycles met your expectations and that the assembly instructions were helpful. It’s wonderful to know the kids are enjoying their new bikes!
We truly appreciate your support and hope they bring lots of fun rides ahead.
This bike showed up hammered
This bike showed up hammered. Box was in pieces. Pedal was stripped wouldn’t go on. But what makes me the maddest, is this bike is said to be made in Colorado. Not true. This is why they don’t have a phone number at all to reach them. Only by email, and you have to wait days for a response. This bike is garbage. Company is a scam. Disgusting.
26 mars 2026
Omdöme utan inbjudan
Svar från Glercbikes
Thank you for your feedback.
We’re very sorry to hear about the condition in which your bike arrived. What you described regarding the damaged packaging and the issue with the pedal is not the experience we aim to provide, and we fully understand your frustration.
Please note that while our products are designed to meet specific quality standards, they may be manufactured in different locations as part of our global supply chain. We apologize for any confusion this may have caused.
We take product quality and customer experience seriously. If you have not yet received assistance, we encourage you to contact our support team with your order details and photos of the issue. We will review your case promptly and offer an appropriate solution, such as a replacement or refund.
Your feedback has been shared with our logistics and quality teams to help prevent similar situations in the future.
Glerc bikes have created quality bikes…
Glerc bikes have created quality bikes at an affordable price point. Additionally their customer service is exceptional. That are helpful in answering questions, installation, and other supports. I’m glad I found Glerc bikes! I highly recommend!
17 mars 2026
Omdöme utan inbjudan
Svar från Glercbikes
Thank you for your kind words!
We’re delighted to hear that you’re happy with the quality of your Glerc bike and that our customer service has been helpful with your questions and support needs.
Your recommendation means a lot to us, and we’re thrilled you found Glerc bikes!
Well Built Glerc Toddler Bike
We purchased this toddler bike for our granddaughter’s 3rd Birthday. We put it together pretty easily and gave it to her Saturday. She absolutely loves it!! Put her baby doll in the back seat and practiced riding it in their house right away. We were surprised how solid and strong the bike feels when you pick it up! Nothing flimsy about this bike! We know she will be able to use this for several years and will be safe riding it. So glad we purchased this Glerc bike for her!
16 mars 2026
Omdöme utan inbjudan
Svar från Glercbikes
Thank you so much for your wonderful review!
We’re thrilled to hear that your granddaughter is enjoying her new Glerc bike and that assembly was easy for you.
It’s great to know that the bike feels solid and safe, and that she’s already having fun riding with her baby doll.
We hope she continues to enjoy it for many years to come!
Awesome experiene
surprised to see negative reviews here. my experience was top-notch! ordered 2 bikes and 2 baskets. received an email shortly after placing the order to confirm I actually wanted the additional baskets as the bikes already come with baskets. I didn't. They promptly refunded my money and shipped the bikes - which arrived in 2 days. Easy to put together and very beefy bikes. My grandkids absolutely love them! Great price too!
15 februari 2026
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you so much for taking the time to share your experience. We’re delighted to hear that everything went smoothly with your order.
We're especially pleased that our team was able to assist with the basket confirmation and arrange the refund quickly. It’s great to know the bikes arrived promptly and that your grandkids are enjoying them.
Your kind feedback truly means a lot to us. We hope the bikes continue to bring lots of fun and happy rides!
Kind regards,
Customer Support Team
Perfect Christmas gift for my niece
Perfect Christmas gift for my niece
I bought this bike as a Christmas gift for my niece who lives in France. She came to stay with us for the holidays and it was her first Christmas here, so I really wanted to give her a special gift. The ordering process was easy and the bike arrived on time before Christmas.
We actually didn’t open the box in the UK because she took it back to France with her. When it was opened there, everything was in perfect condition. She is only three years old and quite petite, so we adjusted the bike to a lower height so her feet could reach the pedals comfortably.
The bike is great because it can be adjusted as the child grows. For now we didn’t attach the doll seat at the back because if we add it at the moment, her feet wouldn’t reach the pedals properly. But it’s nice to know we can add it later when she grows a bit more.
She sent me pictures of herself riding the bike in France and she absolutely loves it. I’m very happy with the quality and the design, and I would definitely recommend Glercbikes to anyone looking for a good bike for young children.
19 december 2025
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you very much for taking the time to share such a wonderful review. We’re delighted to hear that the bike made a special Christmas gift for your niece and that everything arrived on time for the holidays.
It’s lovely to know that the bike arrived in perfect condition and that the adjustable design works well for her size. The ability to adapt the bike as children grow is something we put a lot of care into, so we’re very happy to hear it’s working well for your niece. We’re sure she’ll enjoy adding the doll seat later on when she’s a little taller.
Hearing that she loves riding her bike and even sending you photos from France truly makes our day. Thank you as well for recommending Glerc to others.
We wish your niece many happy and safe rides ahead!
Kind regards,
Customer Support Team
The bike is awesome
The bike is awesome, my son loves it. It’s a great step up from the local department store bikes but not as pricey as the ones at the bike shop. Good quality, sturdy and fun to ride. The customer service was also good. Overall we’re happy and would recommend.
11 mars 2026
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you for sharing your feedback. We’re delighted to hear that your son loves the bike and that it has been a great step up for him.
It’s wonderful to know that you’re happy with the quality, sturdiness, and riding experience, as well as the support from our customer service team. Your satisfaction means a lot to us.
Thank you for your recommendation, and we hope your son enjoys many fun rides ahead!
Kind regards,
Customer Support Team
Delivery is shocking
Delivery is shocking. Ordered two bikes for our twins birthday plus a helmet each. One helmet arrived on time, one bike two days later…one week later the second helmet…..still no sign of the second bike. Very disappointed, one birthday ruined.
Update: finally received both bikes and helmets - I have to add, the bikes are fantastic! Well packaged and easy to assemble. Our girls love them.
Please have a look at the courier you use as it’s a shame they let you down. No hard feelings.
6 mars 2026
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how disappointing this must have been, especially as the items were meant for your twins’ birthday.
We sincerely apologize for the inconvenience caused by the separate deliveries and the delay of the second bike. This is certainly not the experience we want our customers to have.
Please contact our customer support team directly with your order details so we can check the shipment status and assist you as quickly as possible. We will do our best to help resolve this situation for you.
Thank you for bringing this to our attention.
Kind regards,
Customer Support Team
DO NOT BUY FROM THIS COMPANY!
Ordered a new bike for my daughters xmas and when building it on xmas eve i found there were missing parts (seat and seat post!) so was unable to give my daughter her xmas present! I had to send them photo's of the bike showing parts were missing and they only offered my a £20 goodwill gesture only after i had to ask for it and then took weeks and weeks for the missing parts to arrive (which they classed as replacements!). Turns out these parts come from China even though they advertise themselves as a UK company which was the main reason i chose them in the 1st place. AVOID!
24 december 2025
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, especially as the bike was intended to be a Christmas present for your daughter. We completely understand how disappointing it must have been to discover missing parts while assembling the bike on Christmas Eve.
Please accept our sincere apologies for the inconvenience caused. While we always aim to ensure that every order is complete and ready to use, on rare occasions issues can occur during packaging or transit. We also regret that the replacement parts took longer than expected to reach you.
Your feedback is very important to us and helps us continue improving our products and service. If there is anything further we can assist you with, please contact our customer support team with your order details and we will be happy to review the situation and help where possible.
Kind regards,
Customer Support Team
This is now my second purchase from…
This is now my second purchase from Glerc. My first bike was a Glerc Skyline. After seeing my daughter conquer new terrain and her level of confidence boost, I decided to make a second purchase with the Glerc 14" Starry freestyle for my son. Let me tell something, the stylish looks and great build on these bikes is non comparable to other brands. Give Glerc a try, you won't regret it. On as side note, both of my deliveries were on time and neither package was damaged. 👍 Thank you Glerc. Looking forward to the next purchase for me.
10 januari 2026
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you so much for your continued support and for sharing your experience. We’re thrilled to hear that both your Glerc Skyline and the Glerc 14" Starry Freestyle have been great choices for your family.
It’s wonderful to know that your daughter gained confidence exploring new terrain and that your son is now enjoying his bike as well. We’re also very happy to hear that both deliveries arrived on time and in perfect condition.
Your kind words about the design and build quality truly mean a lot to our team. Thank you again for choosing Glerc, and we look forward to serving you again in the future.
Kind regards,
Customer Support Team
Ya no es la primera vez que compro…
Ya no es la primera vez que compro bicicletas para mis sobrinos y la calidad es estupenda, el plazo de entrega es lo que marca, y si tienes alguna incidencia con el pedido te la contestan en un periodo corto y aportando siempre soluciones. Valoración de compra muy positiva, seguiré repitiendo
23 december 2025
Omdöme utan inbjudan
Svar från Glercbikes
Estimado cliente,
Muchas gracias por compartir su experiencia y por volver a confiar en **Glerc** para las bicicletas de sus sobrinos.
Nos alegra mucho saber que está satisfecho con la calidad de nuestros productos, los tiempos de entrega y la atención recibida cuando ha tenido alguna consulta. Comentarios como el suyo nos motivan a seguir mejorando cada día.
Le agradecemos sinceramente su confianza y esperamos poder atenderle nuevamente en el futuro.
Atentamente,
Servicio de Atención al Cliente
20 inch Maggie Bike
My daughter got the 20 inch Maggie Bike for Christmas with the baby doll seat attachment and she loves it! We did have to pump up the tires some but other than that the bike has been great! It fits her perfectly It was very difficult to find a 20 inch bike in store for a girl so we opted to ordering online, it was a smooth process and we got updates along the way from confirmation of purchase all the way to delivery. I would definitely order a bike from Glerc again
12 januari 2026
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that your daughter loves her **20" Maggie Bike** with the baby doll seat attachment!
We’re glad the ordering process was smooth and that our updates kept you informed from purchase to delivery. It’s great to hear that the bike fits her perfectly and that you found it easily online.
Your kind words mean a lot to us, and we would be delighted to assist you with any future Glerc bike purchases.
Kind regards,
Customer Support Team
15% DEDUCTION FOR RETURNS!!!!!
I bought a set of pads and a helmet for my five year old daughter so she could try roller skating. Unfortunately, I received a bundle intended for ages 8 to 15. While I accept that I may have made the error when ordering, I do not believe I would knowingly choose something that was clearly too large.
Once we realised the mistake, we began the process of returning the items for a refund. After a few days, I received an email asking for a photo of the helmet, which I provided. A couple of days later, I was asked to send photos of the pads, which I also did. I then received a third email requesting photos of the original packaging.
At that point, I replied to suggest that it would have been far more efficient to request all of this information in a single email, rather than prolonging the process over several days.
To add to the frustration, a 15% restocking fee is being applied, which feels excessive. It is difficult to understand how returning a helmet and a set of pads to a shelf justifies this charge, plus, I am paying for return post!
Overall, this has been a disappointing and unnecessarily drawn-out experience. Had I read the reviews beforehand, I would have avoided this retailer and chosen a company that values customer service and long-term relationships.
7 januari 2026
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered with your order and the return process. We completely understand how frustrating it must have been to deal with multiple requests for information and the delays this caused.
We sincerely apologize for any inconvenience and for the frustration caused by the restocking fee. Your feedback is extremely valuable and helps us review our processes to make returns more efficient and transparent for all customers.
We truly appreciate your comments and will take them into consideration to improve our service. If you would like, our customer support team is available to discuss this further and see if there is anything we can do to assist you.
Kind regards,
Customer Support Team
Glerc Bikes are a Great Buy
I ordered 3 bikes and helmets for the grandkids. The bikes seem to be built solid and not cheap. The people at Glerc were great with the two issues I had. A wicker basket was damaged during shipping and they sent me a new one no charge. Also one of the helmets was never delivered. Two came taped together but not the third. Glerc again was terrific and sent a new replacement helmet free of charge. Also everything was delivered before Christmas! I would recommend buying from Glercbikes to anyone! Thank you Glerc!
15 december 2025
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you so much for sharing your experience. We’re delighted to hear that your grandkids are enjoying their bikes and that everything arrived in time for Christmas!
We’re also very glad that our team could quickly resolve the issues with the damaged basket and missing helmet. Your kind words about the bikes’ quality and our customer service mean a lot to us.
Thank you for recommending Glerc—we truly appreciate it and look forward to helping you with future orders.
Kind regards,
Customer Support Team
Ottimo negozio
Nonostante i problemi con le spedizioni Glerc provvede tempestivamente alle richieste dei clienti.
Ottimo riscontro positivo sul prodotto come da descrizione al momento dell’acquisto
20 december 2025
Omdöme utan inbjudan
Svar från Glercbikes
Gentile cliente,
La ringraziamo molto per aver condiviso la sua esperienza. Siamo lieti di sapere che, nonostante qualche problema con le spedizioni, il nostro team sia riuscito a rispondere tempestivamente alle sue richieste.
È inoltre un piacere sapere che il prodotto ha soddisfatto le sue aspettative e corrisponde alla descrizione al momento dell’acquisto.
Grazie ancora per il suo feedback positivo e per la fiducia riposta in Glerc.
Cordiali saluti,
Servizio Clienti
I have had great communication with the…
I have had great communication with the company who has gone over and above to make sure we got the bike before Christmas, amazing service and would highly recommend them Thankyou so much
19 december 2025
Omdöme utan inbjudan
Svar från Glercbikes
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that our team was able to ensure your bike arrived in time for Christmas and that you were happy with the service provided.
Your recommendation means a lot to us, and we truly appreciate your support. We hope the bike brings lots of fun and enjoyment!
Kind regards,
Customer Support Team
Detta är Trustpilot
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