GlassGuard Omdömen 

Edit: As you can see from Glassguards reply, the same excuses have been regurgitated. At the end of the day I carefully read the instructions on the website and the packaging, followed instructions to the tee, and am left with a ruined shower floor. I’d love to see where abouts on the website it suggests to check with the tile manufacturer before using the product! (I asked at least twice for them to direct me to this advice as it’s not very helpful after the fact!)
I also offered for the company to just compensate me for a wet seal product that I will purchase to conceal the damage from their product, I believe the total cost was less than $70 NZD, a reasonable middle ground! But I have now been ignored, in their own words, “as far as we are concerned the case is now closed”

Zero stars for product and zero stars for customer service.

I tried to resolve this issue privately but Glassguard are not willing to come to the party.

Do not trust GlassGuard’s advertising or their so-called “customer service.”

I purchased their Miracle Mould Removal Gel based on the clear claims on their website that it is safe to use on tiles. Nowhere did it state that it was only suitable for “sealed, non-porous” tiles, or that I should check with my tile manufacturer before use — yet this is the excuse they repeatedly fell back on once their product caused permanent damage to my almost brand-new bathroom.

Despite following their instructions to the letter (including a patch test and thoroughly washing the product away), the next day I was left with discoloured, ruined tiles. Their response?
• Deny any fault with the product.
• Claim I must not have removed it properly (despite evidence to the contrary).
• Repeatedly invent “warnings” about tile compatibility that are not listed anywhere on their product page.
• Insist that because they’ve “never had this complaint before,” my case must be my fault.

The most insulting part is that they positioned the damage as an “anomaly” yet refused to compensate me beyond refunding the $40 I spent on the product — leaving me to foot the bill for repairs to tiles worth thousands of dollars.

This is not just poor customer service, it is misleading advertising and a refusal to take responsibility when their product fails. Instead of standing by their guarantee of safety for tiles, they shut the case, blamed the customer, and hid behind scripted excuses.

If you value your home, avoid this company. Their products are not as safe as they claim, and their “support” is nothing more than polite stonewalling.

Exceptional customer service! Due to my shower being too old, 30+ years, the mold cleaner & glass cleaner didn't really work. I contacted Glassguard not expecting a reply, within the hour I had a reply and within the day I had a refund. I highly recommend everyone give this product a try!

Glassguard is magical! I had mold stains on my sink that I could not get rid of despite trying several methods. The mold remover gel was so easy--I let it sit for 5 hours and then was able to easily wipe away the gel and the mold stains in the caulk were gone! I could not believe how easy it was! I am thrilled!

This product absolutely saved my sink and counter area! I have white marble counters that always hold water and have gotten mold on them, under the caulk, and in the sink. I have tried everything! This worked in a couple of hours!!! Before this, I was considering getting new countertops because that was how bad it looked….

I bought this product with the hope that after 2-3 cleanings it would at least take away most of the minerals on the door. To my great surprise it only took 1 use and the door was sparkling. Best product I’ve ever bought for my door

Worked great and very easy to use. I was skeptical but it performed as advertised. Very pleased with this product.

it's no different than anything else on the market.

This is going to sound like a cliche review, but I've been trying to clean my discolored grout and caulking for years now. Saw this product and decided to try again. It worked. I couldn't believe my eyes, something actually worked! Love it. Now we'll just have to see if it lasts.

I can't believe it - it absolutely worked. It didn't leave any order. I think I could have certainly used a lot less so maybe I didn't read the directions carefully but a thin line would probably do it. Anyways. YAY! Mold gone!

It's rare that a product claiming to fix an issue that no other product has been able to fix actually works. This stuff does. We had mold embedded in some grout in a heavily used shower for several years. Bad enough that it was giving someone ideas on redoing the shower.

This was my last gasp effort to fix the issue. I ordered it, really skeptical that it would do all that was claimed.. then I applied it and waited for 24 hours. After 24 hours I rinsed it off (while taking my morning shower) and the black was gone. Even on grout that was under a layer of silicone caulk that was an attempt at covering it up.

The stuff just plain works. After the first trial of it, I used it on every other darkened grout I could find, and it worked equally well.

5 stars, and my interaction with their support was a superior experience. I broke the cap for the nozzle on the bottle. Not a big issue, I contacted them hoping to get a new cap. I couldn't - instead, they sent a new tube of the stuff, complete with a new cap. And it was sent fast.

I'm going to be ordering their shower glass cleaner next - if it works as well as the mold remover, I'll be delighted!

Was amazed how good it works my shower screens are back to shiny clean. Would highly recommend this product :)

AMAZING! That’s all I can say about this product! My newish washing machine had a very large build up of mould which I could not remove no matter how hard i scrubbed & rubbed. But with two goes of glass guard it removed the whole darn lot & you cannot tell it was even mouldy. I cannot recommend enough 100 out of 100!

I was very skeptical prior to purchasing but I read reviews and decided to give it a try. I do NOT regret buying this! I had a spot of stubborn mold in my kid's shower due to them not turning the vent fan as they should. I have tried tons of products and there was never a difference. This stuff worked after 1 application! There were maybe 3 small stubborn spots left after the first use but a 95% improvement! I was shocked and very pleased. You will not regret buying this mold remover!

I love this product. It works great. Cleared up the mildew in my bathtub and shower. And so quickly.
It is so good I ordered it again. I have recommended to family and friends.

Did not help clean the glass at all. Be advised buried in their return policy, you have to provide a picture of the failure so if you're using it move out, take pictures of the failure WITH the bottle in the photo or they will not honor their 100% satisfaction policy. Waste of $40. Do not recommend!

Edit: Thanks for the additional reply. I stand by my review. Have a great evening.

I was skeptical, but it works. When I got the package I saw the active ingredient was sodium hypochlorite, i.e. bleach, I was still skeptical—I mean, it's just bleach, like you can get at your grocery store, right? But I tried it on our moldy caulk and it's like black magic: the caulk was basically as clean as I've ever seen it. I assume the magic is in the gel formulation, which lets the bleach stick to the surface for a while doing its thing, instead of evaporating right away.

I docked one star because it would be helpful if the gel was tinted—most people have white tub/shower/tile/caulk, and it's hard to see where the stuff has been applied because it's basically clear.

Worked like a charm in my shower! I have been dreading the deep clean for a while, and the mold spots in my grout lines. This product removed every mold spot and was so simple to use! I simple applied the product to the grout lines and left it to set for 4-5 hours. Came back and wiped all of the grout lines with damp cloth, rinsed and continued, and was amazed that my grout line color was restored! Highly recommend and will continue to use this product in the future! Thank you!

Great both gifts the party's loved them

I applied this to the grout on my kitchen floor and waited four hours. I then removed it with a damp cloth. The tiles are cleaner but the grout is still stained.
No miracle for my kitchen floor.