Givemecosmetics Omdömen 5 954

Svar från Givemecosmetics

31 mars 2026

Hi Lia

Wow, thank you so much for this glowing review! 💖

We’re thrilled to hear that our pink shampoo and conditioner are giving your hair such amazing results — and that you’re getting compliments on it too! That’s exactly why we do what we do, to make hair care simple, effective, and enjoyable.

It’s also wonderful to hear that our delivery service is hitting the mark — hassle-free and quick is always our goal. Thank you for recommending us and for sharing your experience; it really means the world to us! ✨

We can’t wait to see what you try next from our range!

Kind regards,
Natasha

Svar från Givemecosmetics

20 mars 2026

Hi Kelly!

Thank you so much for this amazing review! ❤️

We’re so happy to hear how well our products are working for your hair, especially keeping your natural red and vivid colours looking fresh while still feeling nourished. That balance is so important, so it’s lovely to know we’re hitting the mark for you!

It sounds like you’ve got an incredible hairdresser too! There’s nothing better than a great salon routine paired with the right home care. And we’re thrilled you’re enjoying our pamper boxes and mystery boxes… they’re some of our favourites as well! 🎁

Thank you again for your support and for sharing your experience — it really does mean the world to us 💛

Kind regards
Natasha

Svar från Givemecosmetics

16 mars 2026

Hi VeeH

Thank you for your feedback. We’re sorry to hear that the product didn’t meet your expectations, as this is certainly not the experience we aim to provide.

Our formulas are carefully developed and tested through professional laboratories to ensure both performance and safety. Each ingredient is specifically selected for its purpose within the formulation, including those designed to support scalp comfort and hair condition. The products also undergo stability, compatibility and safety testing before being released to market.

Hair can respond differently depending on factors such as existing hair condition, previous chemical treatments (bleach, colour, keratin etc.), water hardness, product build-up from other brands, or the amount of product used.

Many customers find the scalp-focused formula helps balance the scalp while maintaining softness when paired with the correct conditioning routine.

We do genuinely appreciate all feedback as it helps us continue improving our products. If you would like our team to help troubleshoot your routine or recommend the best products for your hair type, please feel free to reach out to us directly and we’ll be happy to assist.

Kind regards
Give Me Cosmetics

Svar från Givemecosmetics

Uppdaterad 10 mars 2026

Hi RaeLouise

We’re sorry to see this review and would like to clarify the situation for transparency.

Your delivery refund was actually processed at 1:26pm as a gesture of goodwill, prior to this review being posted (review posted 18 minutes ago). This was not issued as a result of the review.

In addition, the courier advised that the original delivery address provided could not be verified. The order was then redirected to a locker at your request, only the customer can redirect their parcel. When this type of change is made, the courier must pause the delivery while the shipping label details are updated, which unfortunately can cause delays that are outside of our direct control.

To clarify, we do not manually enter delivery addresses — the address details are provided at checkout and passed directly to the courier for shipping.

We always aim to assist customers as quickly as possible and are sorry that the delivery delay caused frustration. However, we do feel it’s important that the timeline and circumstances are accurately represented.

If you would still like to discuss the order further, please feel free to contact our support team again and we’ll be happy to help.

Kind regards
Natasha

Svar från Givemecosmetics

2 mars 2026

Hi Em!

Wow — this truly means so much to us! 💖

To have you with us from the early days when we only had one haircare set, right through to now, is incredible. Your loyalty and continued support over the years genuinely mean the world to us.

We’re so happy to hear that our skincare works so well for you, and that you love the skincare and accessories too. And your kind words about our customer service? That’s the biggest compliment we could ask for. We always aim to resolve any issues quickly and effectively, so it’s wonderful to know that’s been your experience.

Thank you for recommending us and for being part of our journey — 100/10 customers like you are the reason we do what we do! 🌿✨

Love,
The Give Me Team 💖

Svar från Givemecosmetics

23 feb. 2026

Hi Helen!

Thank you so much for your lovely review! 💛

We’re so pleased to hear that Gemma was able to step in and get everything resolved for you. Providing professional and helpful support is exactly what we strive for, so it’s wonderful to know she made a positive difference to your experience.

We’ll be sure to pass your kind words on to her — it will mean a lot! Thank you again for your support. 🌿✨

Give Me Cosmetics

Svar från Givemecosmetics

23 feb. 2026

Hi Gail!

Thank you so much for your lovely review! 🌿 We’re really glad we could get that sorted quickly for you.

Mistakes can occasionally happen, but it’s great to hear that the replacement shampoo reached you the very next day and that you were happy with how it was handled. That’s exactly the level of service we aim to provide.

Thank you again for your support — it truly means the world to us! 💛

Give Me Cosmetics

Svar från Givemecosmetics

18 feb. 2026

Hi Alana

Thank you for taking the time to leave your feedback. We’re sorry to read that you’re unhappy with your recent experience.

Unfortunately, no order details have been provided with this review, so we’re unable to locate your account or investigate what happened. If you could please send your order number via Trustpilot or contact our customer service team directly, we will happily look into this for you.

Our response times are stated as 24–72 hours depending on opening times, as we do not operate 24/7. While we always aim to respond as quickly as possible, especially during busy periods there may be a short wait.

We would also like to clarify that cancellation requests are not guaranteed, particularly if an order has already entered processing. Our system works quickly to dispatch orders, and once this process has begun, it may not be possible to stop shipment.

We’re more than willing to review this properly once we have your details and provide a full explanation.

Thanks!
Team Give Me

Svar från Givemecosmetics

16 feb. 2026

Hi Hayley

Here’s a warm and appreciative reply you can post:

Thank you so much for your lovely review! 👏 We’re delighted to hear you’re enjoying the products and that our team could quickly sort the faulty dry shampoo for you.

We’re glad the replacement reached you so quickly too — providing helpful service and speedy resolutions is really important to us.

Your support means the world to us! 💛

Kind regards,
Team Give Me xo

Svar från Givemecosmetics

Uppdaterad 13 feb. 2026

Hi Danielle!

Thank you for sharing your feedback. We’re sorry to hear that your experience with the Purple Set wasn’t what you expected.

Regarding the email you received, we always aim to provide helpful guidance on how hair can react differently due to texture, porosity, environment, or product layering. We sincerely apologise if you found our response patronising, we did not advise you how to wash your hair, but pass on information that may be helpful on how much product to use for varying hair types.

As stated in our Terms and Conditions, which are agreed to at the time of purchase, we’re unable to offer refunds for used or opened products unless they are damaged or faulty, rather than due to personal preference.

We appreciate your honesty, as it helps us continue to improve both our products and our communications with customers.

I hope you have a lovely day!
Team Give Me

Svar från Givemecosmetics

Uppdaterad 13 feb. 2026

Hi Lisa!

Thank you for your feedback.

We’d like to clarify that our website clearly provides the option to either exchange or refund an order. If you had any difficulty selecting the correct option, the quickest way to resolve this is to contact our customer service team.

If the product purchased is out of stock, unfortunately we cannot exchange for obvious reasons.

If you haven’t already shipped the return, our team can talk you through the process step by step to ensure you get the correct products without any further issues.

Customer service is always happy to assist and guide you in these situations.

We appreciate you reaching out and hope this helps make the exchange process as smooth as possible.

I hope you have a lovely day!
The Give Me Team

Svar från Givemecosmetics

13 feb. 2026

Hi Michaela!

Thank you so much for your amazing review! 💖 We’re thrilled to hear that you love our shimmer lip oils and that our customer service could resolve the issue so quickly for you.

We completely agree — mistakes can happen, but it’s so important to us to make things right as quickly as possible. It means the world to us that this positive experience makes you want to come back as a return customer.

Your kind words and recommendation really mean everything to us, and we’re so happy you’re enjoying our products! 🌿✨

I hope you have a lovely day!
Team Give Me xo

Svar från Givemecosmetics

10 feb. 2026

Hi Adele!

Thank you so much for this absolutely lovely review! ❤️ We’re thrilled to hear how amazing the Bouncelab shampoo and conditioner worked on your daughter’s hair — soft and shiny is exactly what we love to hear!

It’s also wonderful to know you discovered us at an event and had such a great experience with our customer service team. And as a Liverpool brand, hearing love from a fellow Scouser really does mean the world to us 🥰

Thank you again for your support — we’re so glad you found us, and we hope you continue to enjoy our products!

Kind regards,
The Give Me Team xo

Svar från Givemecosmetics

10 feb. 2026

Hi Karen!

Thank you so much for your wonderful review! 😊 We’re absolutely delighted to hear that you’ve been using our products for many years and continue to enjoy them.

We really appreciate your understanding on the rare occasions something has been missing, and we’re glad our team has been able to resolve things quickly for you each time. Your recommendation truly means the world to us.

Thank you again for your continued support — we’re so grateful to have you with us! 💖

Kind regards,
The Give Me Team xo

Svar från Givemecosmetics

9 feb. 2026

Hi Tracey

Thank you for your review. We’re really sorry to hear that you’re still waiting for your order and understand how frustrating that must be.

We haven’t been able to locate your order yet, as no order details were included with this review. We have asked for this information so we can look into it properly for you. The quickest and best way for us to help is by contacting our customer support team directly via email, where most enquiries are answered within 24 hours (excluding weekends).

Please be assured that we absolutely do want to help resolve this for you and will happily investigate the delivery with the courier as soon as we have your order details. Leaving a review doesn’t give us the information we need to take action, but emailing us will allow us to sort this much more quickly.

We look forward to hearing from you so we can get this resolved as soon as possible.

Give Me Cosmetics xo

Svar från Givemecosmetics

4 feb. 2026

Hi Howdy M!

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that our products didn’t meet your expectations.

We understand that everyone’s skin can react differently to different products, and sometimes it can take a little time to notice visible changes. That said, we always want our customers to feel confident and happy with their purchases, so we’re sorry that wasn’t your experience.

If you’d like, our team would be happy to offer advice on the products you’ve tried or suggest alternatives that might work better for your skin type. We truly appreciate your honesty and hope we can help make your next experience with us a positive one.

Kind Regards,
Give Me Cosmetics xo

Svar från Givemecosmetics

4 feb. 2026

Hi Em!

Thank you so much for your lovely review! 💖 We’re thrilled to hear that our team could help get everything sorted and that you had a positive experience.

We really appreciate your support and hope you enjoy your items — we can’t wait to see you shop with us again! 🌟

Lots of Love
Give Me Cosmetics 💖

Svar från Givemecosmetics

28 jan. 2026

Hi Vicki!

Thank you so much for your fantastic review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that your order arrived so quickly and that you were happy with how the sets were packed.

We hope your daughter loves her birthday gifts — it’s wonderful to hear that the haircare sets made her special day even better! Your kind words about our service and delivery really mean a lot to us. 💛

Kind regards
Give Me Cosmetics

Svar från Givemecosmetics

26 jan. 2026

Hi Tammy

Thank you so much for your lovely review! 😄❤️ We’re thrilled to hear that you’re enjoying your box and that the lip gloss, cleanser, and day cream are working so well for you.

We hope you love the Manuka Honey shampoo too — it’s always exciting to see our products being enjoyed from head to toe! Your kind words really mean a lot to us, and we can’t wait to keep bringing you products that make you feel amazing. 💛

Warm Regards
Give Me Cosmetics

Svar från Givemecosmetics

23 jan. 2026

Hi Victoria

Thank you so much for this wonderful review! 💖

We’re absolutely thrilled to hear that both you and your daughter love the hair products — that truly means the world to us. It’s great to know the bundles arrived quickly and that you’re happy with the packaging, scents, and overall experience.

We can’t wait for you to try everything, especially the lash serum! Thank you again for your support and kind words — we’ll be here whenever you’re ready for your next order.

Lots of love,
Give Me Cosmetics Team 🩷