Giraffetools Omdömen 319

Great product and fantastic customer service

Bought a Giraffe Tools Hose Reel 5/8" x 115+5 ft, Retractable Garden Hose and couldn't be happier! Simple to set up and makes all your watering tasks so much easier when you can easily reel out as much hose as you need to reach anywhere, and one pull and it retracts with no mess or hassle.

Best garden purchase I've ever made it saves so much time and effort.

I bought a power washer and an air compressor for my husband for Christmas and he absolutely loves them. They are great products and I highly recommend buying their products. They also have really good customer service. I had an issue with the power washer and they helped me solve the issues quickly and efficiently.

Once I connected with customer service they were very helpful. Love Giraffe products and when I ran into an issue they corrected it. Rare these days!

Customer service is 5 star!! I had a issue with a hose on my retractable 1/4 hose reel, customer service replaced the hose at no coast. Super fast and friendly response. Thank you

Received my order on Tuesday. Unfortunately one of the units is faulty. Andy was very helpful with dealing with this issue. Very happy and will highly recommend Giraffe tools.

They were quick to respond daily to guide me through the process of my warranty claim. Polite, courteous. Definitely A+ service

I’ve had the Giraffe pressure washer for a few years and I love it! The pressure washer recently wasn’t working and I contacted their customer support. They were super responsive and helpful. Even though my pressure washer was out of warranty, they still sent me a replacement! Awesome company with a great product.

Excellent service, love the products, would recommend to anyone. Quick to reply to emails, never felt ghosted like other companies who take your money and then ghost you.

They made a prompt replacement of a defective part. Timely and courteous email communications. Would not hesitate to do business again.

Unfortunately my much loved Grandfalls G20 Pressure Washer failed during use. However, I received excellent warranty service from Giraffe tools, who were very prompt in responding to my request and sending out a replacement unit! Thanks to Giraffe tools for standing by their product.

I love this companies products and warranties. They are very helpful and take care of their customers. Can't wait to get a different product from them.

Very good service. They have work for my satisfaction

I had a minor problem with my retractable hose and it was solved immediately by warranty. I highly recommend these products as they are backed by a company that cares. Great support!

Great after marker sales service.
Very friendly & swift with attending to the replacement of our faulty unit.
Fantastic to know that this company and people care about there customers.

I had an issue with my Giraffe Tools AW40 hose reel. The hose got stuck and wouldn’t extend. I contacted their support team, and Andy replied right away. He was super helpful and arranged a full replacement for me.

The whole process was unbelievably fast. I got the new hose reel and installed it successfully within just 2 days after reporting the issue! The new one works perfectly, and I really appreciate how smooth and easy everything was.

Big thanks to Andy and the Giraffe Tools team for the excellent service. Highly recommend them!

Excellent service à la clientèle, ils ont résolu mon problème rapidement. Très satisfait.

Giaffetools.com was excellent at resolving an issue with a missing part. Customer service rep, Lea was fast courteous and very efficient at helping resolve my issue. I would highly recommend this company to anyone thinking about buying their products.

They responded to my ticket promptly and didn’t bs me for days upon days.

Excellent customer service, as Giraffe Tools honors their products and strongly focused on customer satisfaction, always!

I purchased the Grandfalls Retractable Pressure Washer G20 Pro directly from Giraffe Tools a few months ago, and I’m really glad I did. When I had an issue, their warranty team was outstanding.

I called Giraffe and followed up with a few short videos showing the problem. Within minutes, I received an email confirming my claim and requesting details. I replied the same day, and by October 16th, they had already processed a replacement order. Just a day or two later, the brand-new unit arrived at my shop, up and running again.

The 24-month warranty is legitimate, and their responsiveness gave me real confidence in the company. I was initially hesitant about trying a newer brand, but I already owned their 130-ft retractable garden hose, which I love, and this pressure washer has proven to be another great product. It’s powerful, easy to use, and I especially like that it can be mounted outdoors or stored indoors during winter.

I also own their vacuum cleaner, which performs great too — I just wish the Bluetooth version had been available when I bought mine.

Overall, Giraffe Tools has earned my trust. Their products are well-designed, and their customer service is fast, professional, and genuinely helpful.