Giraffetools Omdömen 319

The customer service was amazing! I had my pressure washer for a little over a year before it stopped working, but with the 24 month warranty that was no problem at all. After diagnosing the issue, They sent me a new within a week. All I had to do was provide them with a little information. 10/10

Outstanding customer service. Honestly I expected a big hassle but instead received more than I asked for. I'm glad that i gave this company a shot.

Let's start by saying Girrafe products are awesome!
I got the retractable vacuum about a year ago for my shop and can't tell you how easier it has made my life, when I first got out i faced a small technical issue but the support was on point.
Last month ordered the retractable pressure washer as well and again it's an awesome product.
Just couple days ago ordered the retractable hose which should be arriving very soon, I can't give you any feedback on that yet but if it's anything like their other products, then I'm a happy man.
Thank you girrafe!

I'm extremely pleased with the service by these guys. Very supportive and quick in response. Instead of prolonging the issue they sent me another machine straight away. Definitely sticking with them

Great customer service, easy communication and fast resolution

I had purchased 3 new hose reels for my home about a year ago. I started having problems with one of the retraction guides not wanting to align the hose at it retracted back into the housing. I contacted Giraffe Tools about this thinking it might be something I can adjust or fix with this help. I didn't expect them to send me a brand-new replacement but that's what they did. They were quick to reach out and offer support and kept me up to date on shipping. Their customer support is exceptional! This is a company I will continue to purchase from.

Good product great service

Grace was able to resolve my issue extremely fast and provided a solution instantly. Couldn’t have asked for better service. Excellent!!

Very helpful Customer Service. Chassy was responsive helped me out and gave me options.

Customer Service was absolutely stellar when handling a warranty claim!!

I have an issue with my pressure washer
They shipped me a brand new one 2days after the call
What a service thanks giraffe tool

I bought a second pressure washer because my first one was amazing. Unfortunately, the second one was faulty. Luckily, Chassy was great to deal with and sent me a replacement within a few days. Very happy with their service!

I purchased a Giraffe Tools 90-foot Retractable Hose Reel in June 2024. I used this reel several times a week for the past 17 months. It has worked flawlessly and is such a time saver that I really don't think I want to do any lawn maintenance without it. My family loves this hose reel. Then, earlier this week, the hose would not retract all the way. I informed Giraffe Tools on a Monday of the issue. Giraffe Tools shipped me a new hose reel, which I received on Friday, four days later! This is an example of outstanding customer service! I look forward to purchasing more Giraffe Tools products in the future because they stand by their products. Giraffe Tools always stands tall with its customers! Thank you, Giraffe Tools!

Excellent customer service, and we love our charging station too! It saves us a lot of hassle and has cleaned up our desk space.

I bought the retractable hose power washer and it worked great...until something went wrong with the high pressure. GT was amazing to deal with...they sent me a brand new washer post haste. Sadly, the new one had the same issue...no high pressure. Once again I contacted customer service..and with a little back & forth.. they are sending me a new power washer. Great customer service...your satisfaction is their utmost concern

First off, we love the design of the product. Our model has about 100ft of retractable hose, which is enclosed into a compact, futuristic looking case and the best part is that if it is screwed in place makes use a breeze.
This is our second unit and we are extremely happy with our purchase.
On top of that kudos to the customer service team. Had a bit of a hiccup with our unit and they graciously solved our issue in about a week’s time.

Purchased 2 item at nearly £500, one has arrived the other hasn't. Emailed them twice and not even a response.
Products may be good but really, follow it up with a bit of customer service.
2 weeks later and still none the wiser where my 2nd item is.
Not happy to say the least.

Great customer service in all areas needed! Thorough and immediate timely responses and very satisfied with the results!

I bought two hose winders. I didn't use them for a while, but when I did, I found one didn't lock. I contacted support, and after sending them the purchasing information, they told me they would send me a new unit. I am sure it will be coming soon. Pleasant Support thru EMail.

Quick and understanding about dealing with a warranty issue. Went great.