I ordered a garden hose that retracts and stores inside its container. Very useful. When my husband unpacked it we found a bracket missing. I emailed Giraffe Tools and they replied very promptly an... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great product and fantastic customer service Bought a Giraffe Tools Hose Reel 5/8" x 115+5 ft, Retractable Garden Hose and couldn't be happier! Simple to set up and makes all your watering tasks... Se mer
bought the unit via Amazon in 2023 July, the first unit failed within the first two years. The motor was not pumping pressure; CSR replaced a new one, which is how they deserved an additional star.... Se mer
I am the proud owner of three pressure washers and two retractable hose reels. I can tell firsthand the Giraffe products are innovative and provide an extremely finished look. If you’re not going to b... Se mer
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Took a little over a week to get a…
Took a little over a week to get a response but after the initial response it took less than two days for a replacement product to be shipped to me.
I had an issue with the retractable…
I had an issue with the retractable hose I bought from Giraffe tools. After I was not able to get the hose to retract, I called customer support. The man I spoke with was very helpful and asked me to film a brief video showing the problem. I emailed it to the company, and Doris, a customer service rep handled the rest. A replacement was on its way in days! Thank you so much. I wish all companies were even half as helpful.
Two uses & failed !
After only two uses of the jet wash the hose already has a huge split , the split is on a part of the has that does not even leave the reel so this has not been done by something on the floor or catching etc.
Unfortunately before purchasing I did see a review on YouTube where a customer had a issue with the pump completely failing & he explained how the customer services was no where to be seen. Unfortunately it appears I am now having the same issue , why offer a warranty if you cannot get in touch with the company.
Fast responce and great custermer…
Fast responce and great custermer service easy to deal with highly recomended
Good products also come with excellent…
Good products also come with excellent support warranty!
From start to finish i was treated…
From start to finish i was treated professionally by Victoria. There were many emails going back and forth where she could of easily got frustrated with me but she didn't. She was kind snd respectful. Giraffe stands by their product and wants customers satisfied. Highly recommend
Excellent after-sales service
Excellent after-sales service; I had a defective part and they sent me a new one quickly.
Support easy to work with was prompt to…
Support easy to work with was prompt to reply and requested simple evidence of issue to which they quickly resolved by sending a replacement unit.
My overall experience with giraffe…
My overall experience with giraffe tools has been positive. I use lots of different products in their lineup for Detailing and they seem to do the job well while staying cost-effective. I also think their line of chargers and portable batteries are a great value. I have contacted them twice regarding products, not working and they got back to me within days with helpful responses. Overall, I would recommend the equipment to anyone. The only downside is not all pieces of equipment are heavy duty in my opinion.
review
the pressure washer is great for car detailing and every day use
5th pressure washer
I’m on my fifth pressure washer with them and can’t be happier I use them in my detail set up for RVs
QUALITY GIRAFFE TOOLS
The quality of the tools and operation are still outstanding after buying them in May 2025.
I bought the grandfalls pressure washer pro, grandstorm vacuum cleaner with remote control on the handle, short pressure washer gun and the pressure washer surface cleaner.
So far the units have performed perfectly nearly 8 months into owning them.
The 30m long hose for the grandfalls pressure washer pro has been a blessing, I have it wall mounted about half way in my garage and that allows me to clean my driveway including the street gutters and in the other direction I use the surface washer connected to the wand to do my patio and pool area without ever having to unplug and find another power point like I did with my portable pressure washer which only had 8 metres of hose, it wasn’t even long enough to fully walk around a car without dragging the pressure washer with it. The grandstorm vacuum cleaner with remote on/off handle has about 10 metres of suction pipe which is just long enough to reach my whole car on the driveway after washing it.
My friends like how the units look and are mounted on the wall with all the required tool attachments on the same wall. The pressure washer has more than enough power for home and car use and the vacuum has plenty of suction power even with a 10m long pipe which you’d expect to lose some suction by the time it reaches the handle, I guarantee that it doesn’t.
The giraffe help centre are very quick to reply to emails with any questions and have been kind enough to replace items very quickly when it wasn’t in the packaging and also replaced the pressure washing surface washer when it broke due to the uneven surface I was cleaning, not from build quality.
I never recommend anyone or write a review unless I honestly have a great experience with the products or company. I’d recommend giraffe tools to anyone without question.
Great Customer Service!
I bought a Giraffe Tools Garden Hose Reel Cart made of heavy duty metal from an online retail company in Nov. 2025. It arrived with some damage, so I promptly submitted an email to the Giraffe Tools customer service team. An agent named Fancy responded very quickly. I sent a picture of the damaged cart, as well as an invoice copy. Things happened very fast after this. The agent kept me informed during the entire process. A brand new hose reel cart was shipped to me free of charge in a couple of days.
This new cart arrived in perfect condition! I put it together by myself and tested it for any leaks. Yay, no leaks! This cart seems to be well-built and should last a long time.
Thank you, Giraffe Tools, for your product. You have a great customer service team!
GrandFalls Pressure Washer
Bought a GrandFalls Pressure Washer in June 2024. It worked great for over a year, using it almost weekly. Last week I was using it and the hose sprung a leak. I looked to replace it, even buying a new hose, when I realized the model I owned did not have the option of replacing the hose. I contacted Giraffe Tools and within a few days they verified my model and replaced my pressure washer! Great product and even better customer service and support. I almost bought another one before they offered to replace my broken one. Highly recommend!
LOVE THE PRODUCTS
LOVE THE PRODUCTS! KEEPS THE SHOP CLEAN AND ORGAINIZED WITH THE WALL MOUNTED UNITS. Giraffetools is Awesome!
VERY quick response and customer…
VERY quick response and customer focused solution to my issue. Top notch customer support !
piece of crap...
the retractable vaccum cleaner is the biggest piece of crap every built. Right out of the box, no suction
They were very prompt getting back to…
They were very prompt getting back to me and the information needed for the warranty claim was very simple! Full turnaround time from claim to tracking for a new unit was less than 48 hours.
Very helpful customer service
Very helpful customer service. Great quality products!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








