PowerPay Omdömen 1 054

Working with PowerPay so far has been a positive experience. The response to my finance application was very quick. Customer service was excellent with agents who were very courteous and helpful in the process, and available to answer questions at any time.

Every month, I see the Total Payoff Amount displayed online to be higher than the actual amount for my account. It is even higher than the amount listed for the month prior. I have NEVER had a missing or late payment. I have reported the error through the chat and email customer service options multiple times. I have had no response to the issue and it clearly isn't being fixed. If I didn't elect to receive paper statements, I would only have access to erroneous online data on my account status. Having a known error that increases the balance (that they won't acknowledge or fix) carries some implications regarding their overall banking practices.

Had trouble getting into website, but customer service (David Haas) was extremely helpful. Problem was taken care of quickly and now works great. Thank you!

Awesome customer service! ALICIA IS AWESOME!

What does it take for a company to earn the highest possible review-ranking? If you’re like me, you would probably agree that all it really takes is ONE great employee. It’s the employee who would do anything to answer your questions, and make you feel as if you're the most valued customer in the world.

This is exactly the experience we had with Mrs. Maggie Arnaud, from PowerPay Funding department. Maggie is a mother to a newborn, but that doesn’t stop her from delivering one of the best customer service and client support experiences we've witnessed. She’s humble and she’s a great listener. She carefully reviews any issue with utmost care and attention, and – best of all – she doesn’t leave even one stone unturned, until she delivers a viable resolution to the problem.

Our work schedule is extremely busy but frankly, we wouldn’t be doing justice to Maggie if we failed to post this review. She earned every bit of it, and we’re delighted for having the opportunity to share it with the Trust Pilot community.

Thank you Maggie for your wonderful help and support. For us, there’s no question YOU ARE A TOP 5 STAR!!

Power pay made it simple and easy for us to finance the balance on our window installation. Auto pay also adds to the ease of making payments for us so we dont have to write checks each month. Thanks power pay!

The power pay option for financing my home project really worked out great for me. It’s a low interest-rate, I have two years interest free, and it was an easy process to complete. Thank you very much power pay.

Great company, great rates.

Professional did the job cleaned up the job job well done Will recommend them to any of my closest friends

Very quick and easy. Lots of communication! Pleasant people to work with! Will work with them again.

My experience with power pay was great and would recommend to anyone going to buy anything they are great to work with

Thank you for allowing us the chance to get our beautiful shower! We appreciate your help!

Got an email that didn't say anything. Just sent a link to sign a paper. Then I had to set up a withdrawal from my checking account with no way to say no thanks. Could not find a way to send in the signed paper without doing the bank withdrawal as well. This is not right. I do not like having money taken out of my account like this. I always pay my bills without having to have someone doing it for me. They didn't even offer some kind of deal where if I did the withdrawal something would benefit me as well. Other companies do it, why can't they?

After reading all of the above I guess, I was contacted by PowerPay the next day. I must admit the woman I talked to was really nice and very polite. She sent a link to where I could set up my account to pay as I want to. That was great. IT made me happy. She explained that all I had to do on their form was to write NA and then the other form would have been sent in. She said she would see if some kind of instructions to that effect could be added to the form. So maybe the next person will have an easier time. I have to say that they responded quickly and took care of my problem fast and without any hassle. That was great and if other companies would do the same life would be a lot easier. Thank you for setting an example that other companies should follow.

5 star service talking with Ann A.
Professional and courtesy counts with me. Thank you

Can't complain about anything. The form was easy to sign. I would use service again.

Thanks

Anne with power Pay has been great. Answering all my questions. Since I’m not an online expert, she walked me through the steps. I greatly appreciate her professionalism.

Its was a stress free experience and that's very important when doing business.

Ann was awesome very helpful and was very fast at Resolving my problem

Very disorganized. I get told something is being emailed, but don't receive document. Then get multiple messages about not signing and sending it back. Emailed a copy of my ID four times, but keep getting calls that they didn't receive, even though I responded to their email so the address had to be right. Just very chaotic and stressful company to deal with.