PowerPay Omdömen 1 054

Talking with a live person helps. May I suggest that when the screen kicks back with the message of 'need correct data' (or some facsimile), a second sentence should be included, stating "If you have input the correct data, several times, instead of waiting for an agent please call xxxxxxxx."
Turns out Emmanuelle found the problem was my zip/postal code had been incorrectly input from the start, so after I input the incorrect, she was able to make a request to correct the zip/postal code. Problem solved, no more time wasted waiting for a agent/chatbot.

emmanuel
was great for an eastern pa girl

I spoke with two representatives who were very helpful and friendly. Also, my issue was resolved quickly.

Ann A. was very patient and persistent in making sure I received the information in more than one format including calls, text message and email. Thank you, Helen P.

Ann A really made me feel comfortable with this process. I called about my bathroom project that is being financed and she gave me the best information fast and easy to understand. I appreciate her being able to put my mind at ease!

No way to put it online to check without the stupid ap, can only help you when you call in by asking when it was purchased or what was loaded, when you buy the cards all the time how are you suppose to keep that information for years in case you need to call in if their is no way to retrieve it? Scam in legal skin. Use to buy at least 1 a month between 100-500 or more for online use, with how useless they have become I will go with Canada Post or Jokers, as this company is the real F***ing joke.

The tech person (Joanna) listened to my questions and then explained parts of the Home Screen and Next Payment display where I had questions. Along the way she explained a question I had about the Open Date and the 12 month/no interest loan that I had. I felt like I understood much better how my loan worked. She was patient and made sure that I understood my "problems". Great

All my questions were answered quickly and easily understood.

Patience and clarity and thoughtful communication.

Talked to a payment specialist. She pulled up our account and told me she showed it in good standing. I told her that on our October statement it showed that it was printed on 10/10 and then also showed the date payment was needed as 10/10 instead of our usual due date at the end of the month. She was very kind and helpful.

Erika was calm, kind, and the willingness to be helpful. Honestly, I didn’t think anyone would be available to assist. Erika ABSOLUTELY made my day. In addition, she answered on 1 and 1/2 rings and answered ALL of my questions which is EXCELLENT customer service. She was EXTREMELY helpful and patient. The small gestures we take for granted as customers, really make a difference. I wasn’t sure if people like this still existed in this era, especially in this field. Great job to the hiring manager! You most certainly got this one right! Thank you Erika C. I will never forget how kind you were to me.

Sincerely,
Aphriekah Duhaney-West

Very efficient handling my request very pleasant experience Thank you

I never had a problem signing into my account and for the last 3 months i was unable to sign in same password same username but not login in, they said to talk to my employer he said he unlocked it but I,m still unable to sign in and powerpay refused to help me, its alway the same thing talk to your employer.

Emanuel was an absolute professional with addressing my financial account needs. But what stood out the most was the comunication skills and all the fun we had while satisfying my request for assistance. I think a raise would be in order for this outstanding customer representitive and even an upper managerial posotion. I give 10 stars out of 10!

Sincere, delightful, concerned and empathetic.

The call taker was very good, but I am not happy about not being able to use my credit card for payments as I had been told.

Thank you to Emmanuel for the support, kindness, and patience. Emmanuel provided excellent service, was aware of my concerns and made sure to stay on the line with me to ensure I did not run into any further issues and that I was able to accomplish what I needed. I appreciate the time and attention provided and most of all the kindness and commitment to customer service. Please keep up the excellent work and I hope you continue to provide the same quality of service that you provided me tonight. Thank you Emmanuel keep being you!

Anna was extremely helpful and knowledgeable. A great helpful and friendly attitude.
I would enjoy getting her help again.
William Franke

Worst company ever.