Chip Omdömen 

Very simple process. Competitive rates of interest.

I've thoroughly enjoyed my year that I had with Chip. At the time of sign-up, I was given a really good rate for my savings, and the app was really simple to follow. Now what a lot of these companies may not realise is, anybody with savings, who happens to find themselves on Universal Credit at some point in their lives, the DWP, when you're inputting your finances into their system, it requires the last 4 digits of a bank account number. Some of the companies, don't give actual account numbers just in digits anymore, and use letters. This wasn't the case with Chip, so I was able to keep the DWP informed about my finances properly. It helps when it comes to your check up for proving that no fraud is involved, as these checks are stringent now by the DWP. Also, at the end of my account maturing with Chip, I was very tempted to stay, but found a deal with another company that offered me a better interest at the time, for the next 12 months. I contacted Chip about closing my account and Ryan A was brilliant. He responded within a matter of hours checking my details for security, which is vitally important, especially with all the scams going on these days, then closed my account, followed by a few days later, after the system generated them, emailing me a pdf file of my closing statement. This is also vital for DWP when closing an account. I would certainly return to Chip in the future without hesitation, should the interest rate I'm offered, ever improve again. Thank you Chip and Thank you Ryan A! Brilliant service!

Their rates seem good, but only for introductory period and only available to new customers. No good rates for existing customers which is a poor business model because then they lose those customers.
They seem only interested in attracting new business and no focus on retention.

After my smart phone packed in, I was able to contact Chip and manage my account through email instructions. Security was thorough - it may be a bother, but it's reassuring... so, if your phone goes on the blink, or you lose it, fear not - your account is still accessible and usable.

Easy App to use and can see all investments, shame they don't do a LISA as I will have to use moneybox for my daughter when 18.

Great way and easy to use for investing and saving money

So difficult to use. All I wanted to do was a one off payment into account. It says I can use my card but then says it needs all of my online bank details. The account I want to pay from does not have online banking that I use. Try to query online but not an option on the chat feed and just go round in circles. Pretty poor all round and definitely do not recommend.

The company makes it almost impossible to move your ISA away from them. They will claim not to have received transfer requests or that the request is missing certain information and needs to be resent. I have tried for over 3 months to get my own money from them with three different new providers' requests all rejected or Chip will claim not to have even received them. I sincerely regret ever having moved my ISA to this company. Yes the app is good but I'd give zero stars for customer service if this was an option as feels like it's impossible to leave

My sister put a lump into their ISA on settlement of our parents estate. Unfortunately she then passed away herself a few months later and the company have stalled and held on to the funds, questioning the legitimacy of the solicitor dealing with her estate, even when provided with all the relevant documentation. Terrible experience.

Great company, great interest rates, makes it really easy to understand investing

Fast response to queries

I had to update my bank details before reconnecting it to my Chip Account. Sadly, it's not something you can do yourself through the app. Instead, you have contact Chip first and let them remove your old bank details before you can do the rest. The agent I dealt with did make the process easy, but should you need to contact them to make it possible? I was frustrated at first, but we got there eventually.

Hopefully, they will review the user friendliness of their app and give added functionality.

I find using chip very easy to use and follow . I would recommend to everyone .

Easy to set up account. Very prompt, pleasant courteous and informative response to my query.

I have found Chip online customer support messaging service easy to use, they were quick to respond and they were helpful in resolving my enquiry.

I'm happy with my ISA and savings account with Chip. Interest rates could be a bit more competitive but there are not many known banks offering better deals. The app is very clear and it's easy to transfer funds in and out. Good communication by the bank via app and email as well. All in all would recommend.

They are always prompt in replying to any query I might have.

Easy to understand app, quick set up and customer service is excellent