You have a great selection with numerous options. Was a fine experience throughout shopping and purchasing.

9 days and counting - My order is still being processed. Worst experience I have ever had in trying to buy a computer. No proactive communication to say why it was delayed. I chased after five days - received an email saying "please confirm your details (which i already did nine days ago), and it will be soon be shipped..." Still waiting for my order to exit "Processing"...
Update - After finally reaching a real person (via email) they found the"processing error" and my computer was finally sent. Geekcom apologized for the error, and gave me a free wireless keyboard and mouse. The computer is great, and I appreciate the response.

It was easy to order my Geekom A5 (done 8/16). It was received really fast (on 8/22) and I'm typing this review using it. It took some time to process updates and set up, but it was a mostly automated process and that's a good thing.

while the computer is good and well priced, the shipping takes way too long. It shouldn't take 4-6 days to get an off-the-shelf, standard item computer onto a truck for shipping. That's ridiculous. Then the communication with purchasing support was poor and slow to get the slow-shipment issue resolved. They did offer a make-good for the problem, then didn't acknowledge my reply to their make-good offer. I had to reach out to support again days later to get them to acknowledge that they had see my reply and were taking action on it.

Great products available in your online store. Easy to order, but delivery time is very long. You need to use FedEx or UPS. waiting 8 days is not acceptable.

I am writing this to warn other Australian consumers about the fraudulent logistics practices used by GEEKOM.
I purchased a high-value Mini PC worth over $1000 from the GEEKOM Official Store. The purchase was made specifically because the merchant advertised the stock as being physically located in New South Wales, Australia, promising rapid domestic transit.
Instead of shipping locally, Geekom has engaged in item location fraud. They generated a domestic tracking label to trick the automated systems, but the tracking has remained stuck on "Pending" for over a week because the stock is being slow-shipped from China.
To make matters worse, their customer support is intentionally deceptive. When asked on a Tuesday why the item hadn't been physically handed to a courier, they replied stating they couldn't check because "it was the weekend." Australia and China share virtually the same time zones—this was a blatant stall tactic.
Due to this extreme breach of contract, I have no choice but to lodge a formal dispute through Klarna Buyer Protection to freeze my payment schedule while their fraud team investigates. GEEKOM is misrepresenting its supply chain to Australian buyers. Do not buy from them if you expect transparent business practices.

The laptop blows away anything in this price range. Arrived quickly and everything works great.

The laptop is amazing. This is my second 16 my first is my main computer and I bought this one for my wife. I would recommend this product to anyone

My first Geekom came in a nice soft zippered carry case. This 2nd Geekom came in a dual cardboard box, not handy for carrying on travel. I am disappointed. In the future give us the nice touches, as well as a free USB hub with the various types of USB and an HDMI hub as the first encounter was my cables were all legacy HDMI and you have some in between thing, not the mini. Those are really basic to quick setup and ability to travel.

Product was never opened and return started. The entire process was very difficult and slow. Geekom clearly had proof of delivery of the return but kept stalling and saying they couldn't find the return in the warehouse.

I had to pen a case with PayPal to get my money back on an unopened item!

I have bought a Geekom computer and after 2 years it just completely stopped working, it's dead. Since there is a 3 year warrantee am still trying to get Geekom to fix my computer. I have been exchanging emails daily, for 3 and a half weeks now. I think they are using AI chatbot because the support emails are just going in circles with no resolution. They keep asking for the same info and keep telling me to do the same things over and over again. It is very frustrating and confusing. It is impossible to get Geekom to honor their warrantee.

Ordered A9max 2 weeks ago. Received carry case within a week. Been trying to get a response from their email support. @ email sent a week ago. No response.
Their chat bot has advise a human support agent will respond ASAP but after an hour no response. Very frustrated at this stage.
Human responded after an hour and is investigating. Free USB hub offered as compensation.
Hopefully making progress!

Compré un minipc Air12 con el N100 en la tienda online de geekom en españa. Después de 2 años dejó de encenderse. Intenté contactar con el soporte de geekom. A mi email no respondieron. Al grupo whatsapp atiende on ordenador que acaba en bucle. El traspaso para hablar con un agente no funciona. El registro en el formulario de contacto de la página web de geekom no permite enviar el formulario. No recomiendo comprar nada enla pagina web de geekom. Es mejor comprar en amazon porque geekom no da la garantía de 3 años que promete.

I’ve worked with many computer manufacturers over the past 30 years, and GEEKOM ranks among the very best I’ve dealt with. They don’t just build a great product. They genuinely stand behind it. My experience with their customer support earned my trust, and I wouldn’t hesitate to do business with them again.

When my mini PC developed a problem much earlier than expected, their support team responded quickly and professionally. I especially want to recognize Elina and Rita for their outstanding communication and commitment to helping me throughout the entire process.

One thing I really appreciated was that GEEKOM first worked with me to troubleshoot the issue instead of immediately having me ship the computer back. Many problems can be resolved this way, saving customers time and getting them back up and running much faster. Unfortunately, my unit couldn’t be repaired remotely, but once that became clear, GEEKOM honored their 3-year warranty exactly as promised.

No company can guarantee that every electronic device will be perfect. What matters is how they respond when something goes wrong, and GEEKOM exceeded my expectations. Their customer service is among the best I’ve experienced, and it’s refreshing to find a company that truly puts its customers first. Thank you to the entire GEEKOM team for turning a disappointing situation into one that left me with complete confidence in your company.

Brand new computer.
GEEKOM IT13 Max AI Mini PC with Intel® Core™ Ultra 9 185H - U9-185H 16GB RAM + 1TB SSD
Opened out the box, plugged in the HDMI, powered up and it has a fault already! I have contacted support, got caught in the AI crap.
So wish i never got one now.
If anyone is looking don't get one! avoid them.!!!!

My GEEKOM Mini PC went bad after only 3 months of purchase. The return/replacement experience has been horrific. It's been approximately 2 weeks, and I still do not have my replacement Mini PC. Just to obtain a return label it took over a week's time. I'm still waiting on my replacement. Definitely will not be doing business with GEEKOM in the future.

Very bad customer service, no one ever returns your voicemail calls.

I bought this computer from GEEKOM. It is brand new computer and as soon as I first started, It froze and gave an error page and restarted again and still gave an error page and restarted again and it barely turned on. I updated it like it said. As I was working on it, it froze again so I restarted it again and it came on. and again, it froze again. This happened for 4 days and I gave up and contacted customer service. Customer service was telling to record what is wrong and send it to them. I never have any company telling me this before. its a brand new computer, it should not have any problem but it does. it has not even a last 7 days. I highly recommend other customers not to buy from this GEEKOM company ever gain. Just imagine they give 3 years warranty on this, and if something happens after one year, I don't think this company would even respond to you from this experience. I bought a Dell computer and their customer service helped even after warranty was expired and did not tell me to record the video of what is wrong with it.

I will say that this unit (GEEKOM A7 Max) is pretty good for it's small form factor. I had an issue with mine and had to send back for a replacement which they honored. However, I will say beware! They are not very upfront about their shipping policy. God forbid you live outside of the US. For some reason in this day and age they don't ship outside of the US. Only they and God knows why that is. They don't tell you that until you have to get something shipped to you and you give them your address. Oh sorry you need to provide a US shipping address. Recently they had a free offer for one of their accessories. Only requisite was that you post a review, send them proof of your post, and provide your shipping address and they said they would take care of everything. Nowhere did it say that the address had to be in the US. Of course I did as they asked only to find out that it had to be a US address. What a waste of time!

Hice la compra a través de la web de GEEKOM y me digeron que el pago falló y lo intentara con otra targeta y volvio a fallas y ahora veo que he pagado dos veces y no tengo miniPC y no me responden si me van a devolver los pagos.
Sospecho que detras habia un fraude. Tener cuidado con estas web y las forma de pago