GAIL's Bakery - Sevenoaks Omdömen 11

TrustScore 2 av 5

2,2

Unit 1 Bligh's Court, TN13 1DD Sevenoaks, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Well, what can I say! The food and coffee are very good although you pay a good price for it. If only the staff would crack a smile every now and then we may be tempted to go back! There is alot... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

Unfriendly lady on counter, cold in store, loud music and dirty....seats, tables and particularly the toilets. I won't be back, Costa is a better option.

Betygsatt 1 av 5 stjärnor

A Shop that Refuses Legal Tender. Once legal tender is refused, I refuse to ever enter any of their venues again. Simple as that. Scruffy, dirty and a place to avoid.

Betygsatt 2 av 5 stjärnor

Very high prices Loud (and awful) music made it very uncomfortable to speak. Coffee and food tasty but so expensive


Företagsinformation

  1. Bageri
  2. Brunchrestaurang
  3. Kafé
  4. Catering
  5. Kaffebar
  6. Matleverans

Skrivet av företaget

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Kontaktuppgifter

  • Unit 1 Bligh's Court, TN13 1DD, Sevenoaks, Storbritannien

  • 1732905845

2,2

Dålig

TrustScore 2 av 5

11 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 59 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 1 av 5 stjärnor

Excuse …

Your answer is just an excuse doesn’t make you less discriminatory towards only cash users in this country

20 november 2025
Omdöme utan inbjudan
Logotyp för GAIL's Bakery - Sevenoaks

Svar från GAIL's Bakery - Sevenoaks

Hi Robert, our decision to go cashless was made to streamline our operations and enhance safety for both customers and team. It's also in line with our sustainability efforts, as we no longer have to transport cash (by car) from our 100+ locations. We appreciate the inconvenience and hope you can understand we are doing this for what we believe are the right reasons. If you would like to discuss this further, please get in touch with our central Customer Experience team via gails.com/pages/contact quoting this review.

Betygsatt 1 av 5 stjärnor

Crazy Gail’s

Crazy Gail’s. I ask for my cinnamon roll to be warmed up and they absurdly say they won’t because then it is not “freshly baked”. I said I didn’t mind and that I would like this particular roll to be warmed. The poor sap behind the counter gave me the cow’s stare.
Think about the profound idiocy of it.
Corporate policy gone horribly wrong.

11 augusti 2025
Omdöme utan inbjudan
Logotyp för GAIL's Bakery - Sevenoaks

Svar från GAIL's Bakery - Sevenoaks

Hello Auguste, thank you for reviewing our bakery. We are sorry this was not explained thoroughly and we'd love the chance to discuss your feedback further. https://gailsbread.co.uk/order/Please get in touch with our team via https://gails.com/pages/contact [https://gails.com/pages/contact] if you are keen.

Betygsatt 3 av 5 stjärnor

Smile!

Well, what can I say! The food and coffee are very good although you pay a good price for it.
If only the staff would crack a smile every now and then we may be tempted to go back!
There is alot of choice in Sevenoaks for coffee shops and little things like a smile makes all the difference.
The music is also quite loud and wouldn’t be to everyone’s taste!
So, we won’t be in a rush to return.

10 november 2024
Omdöme utan inbjudan
Logotyp för GAIL's Bakery - Sevenoaks

Svar från GAIL's Bakery - Sevenoaks

Hello there, thank you for taking the time to review our bakery. We are sorry
you didn't thoroughly enjoy your visit, please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,]  quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further. 

Betygsatt 1 av 5 stjärnor

Still can't clear tables quickly and…

Still can't clear tables quickly and wash them down! Sevenoaks as per usual.
Tables piled with crockery, food crumbs underneath. Once they run out of crockery (because it's all sitting on the tables!) they revert to paper cups. Which i hate! Someone eventually comes in and clears the tables, quickly, but! Never cleans the tables so littered with liquid stains, crumbs etc and on the floor, especially when kids were sitting there. i regularly have to remove two trays with crockery to somewhere else to get a table,. Even then it's filthy. I pay £9 for a cake and coffee there. Not cheap! Get some staff on it. Should be at the forefront of your business. Clearing and cleaning the tables quickly. Get someone on it as a full time job. Plenty of staff behind counter today, 6 at least. No one clearing tables though. Sometimes chatting while in the middle of a battlefield of dirty tables!

11 oktober 2024
Omdöme utan inbjudan
Logotyp för GAIL's Bakery - Sevenoaks

Svar från GAIL's Bakery - Sevenoaks

Hello Laurence, thank you for taking the time to review our bakery. We are sorry
to learn we missed the mark during your visit, please get in touch with our
central Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss this further. 

Betygsatt 1 av 5 stjärnor

Don’t accept cash! Rude staff!

I was recently very snootily informed by the Sevenoaks manager ‘We don’t accept cash, MADAM!’. I only came in to get change for the car park so politely told him where he could stick his muffins and walked out. Won’t be back but enjoying the fact that they can’t trade properly today due to the cybersecurity issues!! Time for a rethink re cash payments?!?

8 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Gails Sevenoaks

Gails Sevenoaks. Go there quiet a lot. Costs a lot for cakes and coffees. Busy with the millenial brigade. Fed up clearing tables of dirty crockery and dirty tables. They eventually clear the crockery but never clean the tables. Stuck with peoples crumbs and spillages.

6 februari 2024
Omdöme utan inbjudan
Logotyp för GAIL's Bakery - Sevenoaks

Svar från GAIL's Bakery - Sevenoaks

Hi Laurence, thank you for sharing your feedback. We are, however, terribly sorry to hear about your experience.
We'll pick this up with the bakery manager as a matter of urgency. Please rest assured we'll take the necessary steps to prevent this from happening again.

Betygsatt 2 av 5 stjärnor

Not good!

Unfriendly lady on counter, cold in store, loud music and dirty....seats, tables and particularly the toilets.
I won't be back, Costa is a better option.

9 januari 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Very high prices

Very high prices
Loud (and awful) music made it very uncomfortable to speak.
Coffee and food tasty but so expensive

28 december 2023
Omdöme utan inbjudan

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