Gails Harpenden. Went today and their system took my payment. A few seconds later the ‘manager’ stated the payment hadn't gone through. I checked my bank account and it clearly stated pending. I sho... Se mer
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Det här tycker kunderna
I've walked past Gail's in Harpenden high st many times, today I thought I would sample their coffee. I wasn't impressed, typical Starbucks quality, my flat white was awful, no distinct coffee arom... Se mer
Företaget har svarat
The staff, especially Angel, are always very friendly and attentive. I believe the seeded sourdough loaf to be the best around. While it is more expensive than other bakeries, the quality is there to... Se mer
Företaget har svarat
This place could be so much better if it had more staff. Dirty tables, food on the floor. The kitchen area had a back log of dirty dishes piled up and toilets were without paper. I did ask if our tabl... Se mer
Företagsinformation
Skrivet av företaget
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Kontaktuppgifter
21 High Street, AL5 2RY, Harpenden, Storbritannien
- 1582765584
3,0
Medel
6 omdömen
Har besvarat 59 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Gails Harpenden, avoid.
Gails Harpenden.
Went today and their system took my payment. A few seconds later the ‘manager’ stated the payment hadn't gone through. I checked my bank account and it clearly stated pending. I showed her but she refused to accept and had to pay again. I now have two pending payments. Totally useless, no customer service. That’s the last time i will ever go to Gails and suggest you do the same. Clearly a corrupt system. I shall wait and see if I get my money back.
UPDATE: I returned to Gail’s and found the real manager, and explained the issues with the ‘afternoon’ pretend manager, and was duly refunded without issue. How can some young girl be left in charge without a clue! Faith slightly restored. Now up to three stars.
20 mars 2026
Omdöme utan inbjudan
This place could be so much better if…
This place could be so much better if it had more staff. Dirty tables, food on the floor. The kitchen area had a back log of dirty dishes piled up and toilets were without paper. I did ask if our table could be cleaned but was told they were short of staff.
10 mars 2026
Omdöme utan inbjudan
Very helpful and attentive
The staff, especially Angel, are always very friendly and attentive. I believe the seeded sourdough loaf to be the best around. While it is more expensive than other bakeries, the quality is there to taste which I don’t mind paying for.
20 december 2025
Omdöme utan inbjudan
Svar från GAIL's Bakery - Harpenden
Hello Bobby, thank you for the positive feedback, the team will be thrilled. We are happy to hear you enjoy visiting us and we look forward to seeing you again soon.
Not impressed
I've walked past Gail's in Harpenden high st many times, today I thought I would sample their coffee.
I wasn't impressed, typical Starbucks quality, my flat white was awful, no distinct coffee aroma, flavour was bland, tasted of coffee flavoured milk!
The ambience is too much like a kitchen. Bright lights and the sound resonates which doesn't make for a relaxing experience.
7 december 2025
Omdöme utan inbjudan
Svar från GAIL's Bakery - Harpenden
Hello Paul, thank you for taking the time to review our bakery. We are sorry you didn't enjoy your visit: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
They offer a long black coffee
They offer a long black coffee but it is a jumbo sad Americano, not a long black.
6 september 2025
Omdöme utan inbjudan
Svar från GAIL's Bakery - Harpenden
Hello Lizbeth, thank you for reviewing our bakery. Our Long Black does indeed come in regular size; however, if you prefer a smaller one, please order a Short Black and our baristas will prepare it for you.
Pretentious and overpriced …
Visited the Harpenden branch for coffee and chose a small quiche and a ham and cheese croissant . Asked for these to be warmed up but apparently Gail’s don’t warm things up as they are hot out of the bakery. I have travelled all over the world and NEVER had this request refused. The items were lukewarm at best. Awful coffee and grubby tables. Over pretentious and overpriced. Never again
30 december 2024
Omdöme utan inbjudan
Svar från GAIL's Bakery - Harpenden
Hello Judith, thank you for taking the time to review our bakery. We are sorry
you didn't enjoy your visit, please get in touch with our central Customer
Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further.
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