Installation only took place two days ago, so my experience of their service and broadband is admittedly limited at the moment. But so far, so good. Leon did a great job of the installation, going abo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great installation job from Oliver. Have been using G.Network for 4 years now and very smooth process when you move between properties. Almost never had any downtime.
Absolutely seamless experience to get G Networks set up in my apartment. Communication was fast and clear and installation required was minimal. Speeds are as advertised and the static IP offered is a... Se mer
So this was my third installation with G-Network. The installation was not straightforward by any means, but Alex was excellent; his work ethic was exemplary. Generally speaking I’ve found G-Netw... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Kontaktuppgifter
69 Wilson St, EC2A 2BB, London, Storbritannien
- 020 3909 4555
- sales@g.network
- g.network
4,8
Utmärkt
6 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fazle and John were very helpful
Fazle and John were very helpful and Fazle fixed the problem - the exterior fibre cable had been chewed by a fox or squirrel
7 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Angela,
Thank you for your feedback. We are pleased to hear that Fazle and John were both helpful and that Fazle was able to identify and resolve the issue with the exterior fibre cable. We appreciate you taking the time to share your experience and will be sure to pass on your kind words to the team.
Regards,
GNetwork Customer Service Team
Fazle was amazing in fixing my cable…
Fazle was amazing in fixing my cable eaten by a mouse. He explained me everything and he quickly identified the location of faulty cable and how to patch it up.
He worked hard and he was nice with me and my family all the time. He even explained things to my daughters.
Thank you very much Fazle!
7 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Enrico,
Thank you very much for taking the time to share such wonderful feedback. We are delighted to hear that Fazle was able to quickly identify and repair the damaged cable, while clearly explaining each step of the process. It is especially lovely to know that he took the time to be kind and engaging with you and your family, including explaining things to your daughters. We will be sure to pass on your thanks to Fazle, your appreciation truly means a lot to us.
Regards,
GNetwork Customer Service Team
Great Service!
Fazle solved the issue effectively and efficiently. We are very happy with his service and happy to have our WiFi back working again! ☺️
7 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Catherine,
Thank you for your great feedback. We are delighted to hear that Fazle was able to resolve the issue effectively and efficiently, and that your Wi-Fi is now back up and running. We will be sure to share your kind words with him. Thank you for choosing us and for taking the time to leave a review. ☺️
Regards,
GNetwork Customer Service Team
Thank you technical and engineers
Thank, to John Goodwin from technical and fazle the engineer for being so helpful during this process. After my fibre optic cable was disturbed by an engineer installing nextdoor left me with no internet for 3 days but they, actually did what they could to help me, thank you John for being patient and helping late at night and for Fazle making it a priority the next day.
6 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Charles,
Thank you for sharing your experience and for your kind words. We are sorry to hear about the disruption caused to your fibre connection, but we are really pleased that John from our technical team and Fazle, our engineer, were able to support you during this time. John’s patience and dedication in assisting you late into the evening, along with Fazle’s prompt prioritisation and resolution the following day, truly reflect the level of care we aim to provide. We will be sure to pass on your thanks to both of them, and we appreciate your understanding and feedback.
Regards,
GNetwork Customer Service Team
Luis came to install the WiFi and he…
Luis came to install the WiFi and he did an amazing job, he was very polite professional, and capable. He was able to solve all the issues that we had and he was vert efficiently. Super fast connection, highly recommended!
6 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Giulia,
Thank you very much for taking the time to share your feedback. We are delighted to hear that Luis provided such a positive installation experience and was able to resolve all issues efficiently and professionally. It is great to know you are enjoying the super-fast connection. We will be sure to pass your kind words on to Luis, and we truly appreciate your recommendation and support.
Regards,
GNetwork Customer Service Team
Jason was quick efficient knowledgeable…
Jason was quick efficient knowledgeable and nice. All good 👍
6 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello David,
Thank you for your feedback. We are pleased to hear that Jason was quick, efficient, knowledgeable, and pleasant to deal with. We will be sure to pass your comments on to him. Please do not hesitate to contact us if you need any further support.
Regards,
GNetwork Customer Service Team
Jermaine and Leon
Jermaine and Leon. On time, worked hard, extremely diligent, neat and tidy. Faultless.
5 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Marcus,
Thank you for your feedback. We are delighted to hear that Jermaine and Leon were punctual, hardworking, and delivered a faultless service. We will be sure to pass your kind comments on to them. Please do not hesitate to get in touch if you need any further support.
Regards,
GNetwork Customer Service Team
Cesar did an amazing job!
Cesar did an amazing job at installing our new WiFi!
5 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Claire,
Thank you for your feedback. We are delighted to hear that Cesar did an amazing job with your installation. We will be sure to pass your kind comments on to him. Please let us know if you need any further support.
Regards,
GNetwork Customer Service Team
Polite and professional
5 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Susan,
Thank you for your feedback. We are pleased to hear you found the service polite and professional. If you need any further assistance, please do not hesitate to contact us.
Regards,
GNetwork Customer Service Team
Very happy with the experience
Very happy with the experience!
Thank you, Andrew!
5 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Denys,
Thank you for your feedback, we are delighted to hear you were very happy with your experience. We will be sure to pass your thanks on to Andrew. Please do not hesitate to contact us if we can help with anything further.
Regards,
GNetwork Customer Service Team
Fazle did a great job today at fixing…
Fazle did a great job today at fixing our WiFi! As frustrating as it was, he handled it very well and dealt with the cut cables that construction workers had done. He did this very quickly and was very polite. He also fixed the cabling into place to make it look better and avoid the cables from hanging without support. Thanks again Fazle!
5 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Bethany, ,
Thank you for taking the time to share your feedback. We are pleased to hear that Fazle was able to resolve the issue efficiently and that his professionalism and attention to detail made a positive difference during what was a frustrating situation. We will be sure to pass your kind comments on to him.
If you need any further support, please do not hesitate to get in touch.
Regards,
GNetwork Customer Service Team
Fast installation
Very Fast installation. As I work from home I needed a quick installation the customer service and Jason who installed it were very prompt and did a great job
4 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Heena,
Thank you for the great feedback! We are glad the installation was completed quickly and that both our customer service team and Jason delivered a prompt, smooth setup, especially with your work-from-home needs.
Regards,
GNetwork Customer Service Team
Luis did an amazing job
Luis did an amazing job. Great professional, courteous, tidy and very knowledgeable. Very happy!
4 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Pepyn,
Thank you for the great feedback! We are delighted to hear Luis delivered such a professional, courteous, and knowledgeable service, and that you are very happy with the result. We will be sure to pass this on to him.
Regards,
GNetwork Customer Service Team
Fazle the engineer and John in customer…
Fazle the engineer and John in customer support were both professional knowledgeable and lovely to deal with. Both kept me fully informed of the procedure and findings and the problem was solved quickly once Fazle arrived. Thank you to both for turning an annoying situation into a relatively easy one to solve.
4 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Samantha,
Thank you for sharing such thoughtful feedback. We’re really pleased to hear that Fazle and John were professional, knowledgeable, and kept you fully informed throughout the process. It is great to know the issue was resolved quickly and that they helped turn a frustrating situation into a smooth experience. We will be sure to pass on your thanks to both of them.
Regards,
GNetwork Customer Service Team
Efficient and friendly staff, good service
Jermaine was knowledgeable, friendly and efficient; quick turnaround with the set up, thank you
3 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Ana,
Thank you for the great feedback! We are pleased to hear Jermaine was knowledgeable, friendly, and efficient, and that the setup was completed quickly. We will be sure to pass on your thanks.
Regards,
GNetwork Customer Service Team
Not as good so far…
Installation took longer than expected and required three separate appointments, which was frustrating. On the day of installation, the advertised speed of around 900 Mbps was only shown on the installer’s own device. On our own devices and speed-test websites, we were never able to see anything close to that.
Wi-Fi strength drops noticeably after just two walls (only one of them brick), which is disappointing for a small one-bedroom flat. I’m not convinced extenders should be necessary in a property of this size. We’ve also experienced devices randomly connecting and disconnecting from the network, which impacts day-to-day use.
Overall, the service hasn’t met expectations so far, especially given the installation delays and performance inconsistencies.
19 januari 2026
Omdöme utan inbjudan
Svar från G. Network
Hell RR,
Thank you for taking the time to share your experience. We’re sorry to hear that the installation process took longer than expected and that the service hasn’t met your expectations so far, we understand how frustrating this must be.
The advertised speeds are measured to the router via a wired connection, and performance on individual devices can vary depending on device capability, Wi-Fi conditions, and environment. That said, the Wi-Fi coverage and stability you have described are not what we would want for any customer, particularly in a one-bedroom flat.
We would really like the opportunity to look into this further, review the setup, and see what improvements can be made to ensure you are getting the best possible experience. Please reach out to our support team directly on customerservice@g.network , and we’ll be happy to investigate and assist.
Regards,
GNetwork Customer Service Team
Fazle was brilliant
Fazle was brilliant, problem sorted quickly and efficiently. Very pleased.
2 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Alegna,
Thank you for the great feedback! We are really pleased to hear Fazle resolved the issue quickly and efficiently. We will be sure to pass this on to him. Glad you’re pleased with the service!
Regards,
GNetwork Customer Service Team
Broadband resolution
When my broadband went down I called G-Network who answered the call immediately. A technician came same day to determine the problem. Over the next 2 days technicians worked hard to resolve the problem but couldn't. G-Network then sent senior technicians/management (Jason, Amir and Andrew) to see if they could resolve the issue and they did. I can say without hesitation that everyone I dealt with was professional, keen to help and a pleasure to talk with. Highly recommended.
30 januari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Tim,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that our team responded quickly and stayed committed to resolving the issue, even when it proved challenging. It’s great to know Jason, Amir, Andrew, and the wider team delivered the professional and supportive experience we aim for. We truly appreciate the recommendation and are glad to have you back up and running.
Regards,
GNetwork Customer Service Team
Fazle the G Network technician did an…
Fazle the G Network technician did an amazing job for us and got our internet up an running in an afternoon! Ricky and Anj were also fantastic helping us with the admin side which was more difficult in our case. Great service!
30 januari 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Andy,
Thank you for the wonderful feedback! We’re delighted to hear Fazle did such an amazing job getting your internet up and running so quickly. It’s also great to know Ricky and Anj were fantastic in supporting you with the more complex admin side. We’ll be sure to pass on your kind words to the whole team. Enjoy your service!
Regards,
GNetwork Customer Service Team
Excellent
Andrew was excellent – painless installation and super fast speeds!
30 januari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Zoe,
Thank you for the excellent feedback! We’re really pleased to hear Andrew delivered a painless installation and that you’re already enjoying the super-fast speeds. We’ll be sure to pass this on to him. Enjoy your service!
Regards,
GNetwork Customer Service Team
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