My mother and I had the pleasure of dealing with Ollie when we went to the Truro store to purchase an adjustable bed. Ollie is extremely patient and knowledgeable his main concern is making sur... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely amazing service from Zia Roberts at Furniture World. As we are based in the Channel Islands the whole process is somewhat trickier when ordering but Zia's knowledge, helpfulness and speed... Se mer
Företaget har svarat
The worst furniture I have ever bought. Majority of the parts needed re-work as holes were not drilled deep enough meaning screws could not bite into intended parts. Some milled and drilled holes look... Se mer
Företaget har svarat
Ordered my item and straightaway received an email informing me of the next steps and the expected delivery date. Item was delivered by courier and they were great with phone calls and texts letting m... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
Kontaktuppgifter
Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, Storbritannien
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
4,2
Bra
555 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very polite
Very polite and thoughtful brought the bed up stairs to are bedroom and told us that parts are in side of the bed delivery driver where excellent thank you
10 december 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your kind words! We're delighted to hear that our delivery team provided such thoughtful and professional service. Ensuring your new bed was safely delivered and set up where you needed it is always our priority. We'll make sure to pass your feedback on to the delivery drivers – they'll be thrilled to hear it. Thank you for choosing Furniture World!
No predatory sales people in here.....
Having being pounced on be predatory sales people at several other furniture stores nearby, it was great to go in to be met politely and offered assistance if we needed it. Kevin answered all our questions about the furniture we were looking for. He was knowledgeable, polite and really helpful. We were so impressed we went back to buy some more furniture - completely bypassing the other stores. Again, Kevin helped us and we have ordered a new suite to go with the other furniture we bought. A special mention also to the gentleman (sorry - can't remember his name) who sold us a mattress. Again, he was knowledgeable, helpful and polite.
3 december 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for taking the time to share your experience with us! We’re so pleased to hear that Kevin provided the knowledgeable, polite, and helpful service you were looking for. It’s wonderful to know you felt comfortable and well-supported in our Plymouth store—exactly the experience we aim to provide every customer.
We’re also thrilled that your positive impression led you to return for more furniture! We’ll be sure to pass on your kind words to Kevin and the rest of the team, including the gentleman who assisted you with the mattress. Thank you for choosing Furniture World; we can’t wait to deliver your new suite and furniture. If there’s anything else we can do for you, please don’t hesitate to reach out!
Ordered 6 Cooper dining room chairs
Ordered 6 Cooper dining room chairs , had a issue with two of them contacted Furniture World who responded immediately and replaced without any problems .
Jade at customer service was brilliant and nothing was too much trouble, replied and kept in contact updating me on delivery etc,a credit to your company thanks Jade, will not hesitate in buying from furniture world again they are a great company.
Thank you from one happy customer merry christmas .
3 december 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for sharing your experience! We’re sorry to hear about the initial issue with your chairs but are so pleased Jade was able to resolve it promptly and provide brilliant service. She’ll be thrilled to hear your kind words! We truly appreciate your support and look forward to helping you again in the future. Wishing you a Merry Christmas too! 🎄😊
Excellent service
We visited the Plympton store to buy a bed and Ben was really helpful and answered all our questions. He kept us informed about our delivery date. The two delivery drivers were polite and respectful. They fixed our new bed and headboard together and took away all the packaging. Excellent service from start to finish. Would recommend this store.
19 november 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your lovely feedback! We're delighted to hear that Ben provided such helpful service and kept you informed throughout the process. It's great to know our delivery team was polite, respectful, and ensured everything was set up perfectly for you. We truly appreciate your recommendation and look forward to assisting you again in the future! Kind Regards, Ethan
Served by Kevin
Served by Kevin, brilliant service, very helpful and knowledgeable. Good selection of Furniture and Beds.
Purchased all new furniture for our move.
15 november 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your fantastic review! We're thrilled to hear that Kevin provided brilliant service and shared his helpful knowledge to assist with your purchase. It’s wonderful to know you found everything you needed for your move from our selection of furniture and beds. Best wishes in your new home! Kind Regards, Ethan
Bedroom suite
Our new bedroom suite is beautiful and really well made, packed well so no chance of any damage in transit.The two delivery men were polite and on time
7 november 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your wonderful feedback! We're so pleased to hear that you love your new bedroom suite and appreciate its quality. It's great to know the delivery was smooth and on time, with our polite delivery team. We hope you enjoy your new furniture for many years to come! Kind Regards, Ethan
Helpful holly
Hollie was great at helping us make a decision after a long day searching, it was great to not have a pushy salesperson, but someone happy to help when you need it. Nothing was too much trouble. Was A pleasure to purchase with you. Will recommend
2 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for sharing your positive experience with us! We're so pleased to hear that Hollie could provide just the right balance of support and space while helping you make your decision. She takes pride in offering attentive, friendly service, and your kind words will mean a lot to her. We're grateful for your recommendation and look forward to welcoming you back in the future!
Kind Regards, Ethan
From start to finish excellent service
From start to finish excellent service! Care and attention given throughout, from being greeted as you walk through the store, to the excellent knowledgeable sales team, to arranging delivery and the delivery team. Fantastic service from the Threemilestone store
8 november 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for sharing your wonderful experience! It’s fantastic to hear that every step of your journey with us at the Threemilestone store met your expectations—from the warm welcome to the knowledgeable sales team and efficient delivery service. We’re committed to providing this level of care and attention to all our customers, and your feedback truly means a lot to us.
Best regards,
Ethan
Excellent from start to finish
Ollie was brilliant at answering all my questions and giving me all measurements and pricing.
Delivery was quicker than I expected and the 2 man crew that delivered the furniture were very polite and efficient. The whole process from selection to delivery was painless and very professional. Would recommend and use furniture again
7 november 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you so much for your fantastic feedback! We're thrilled to hear that Ollie provided you with all the details you needed and that our delivery team exceeded your expectations with prompt and courteous service. Knowing that the entire process was smooth and professional means a lot to us. We look forward to assisting you again in the future and truly appreciate your recommendation!
Best regards,
Ethan
Very helpful and knowledgeble
Very helpful member of staff who was not pushy but had excellent knowledge of the stock so helped us greatly to choose between one mattress and another. Excellent quality. Prices were good and it was delivered quickly.
22 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your kind review! We’re delighted to hear that our team member could assist you without pressure, providing the right information to help with your mattress selection. It's great to know that you found the quality and prices satisfactory and appreciated our quick delivery. We hope your new mattress brings you comfort for years to come, and we look forward to welcoming you back to Furniture World in the future!
Great communication
Great communication. Bunk beds and mattresses delivered promptly on day requested. Would recommend Furniture world
5 november 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your wonderful feedback! We're thrilled to hear that the communication, delivery, and timing met your expectations. Knowing you're pleased with your bunk beds and mattresses means a lot to us. Thank you for recommending Furniture World – we hope to serve you again soon!
Attentive service and good advice in Newquay branch
Great support and advice received in the Newquay branch. I had a specific dilemma regarding the replacement of a broken sofa and was unsure what type/colour to choose.
They couldn’t have been more patient and helpful and in the end I was very happy with the choice I made off the back of the advice I received. It was not a choice I would have considered making on my own.
25 september 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your kind review! We’re so glad to hear that our Newquay team could assist you with your sofa dilemma and guide you to a choice you’re happy with. Our team always aims to provide patient and personalized support, and it’s wonderful to know their advice made a difference in finding the right fit for your home.
We hope you love your new sofa, and we look forward to helping you again in the future!
Best regards,
Ethan Fox
Brilliant service and products
Brilliant service and products, and certainly value for money. After care service is also exceptional 👌.
22 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you so much for your wonderful feedback! We're thrilled to hear that you were impressed with both our service and products, and that you found them to be of great value. It's also fantastic to know that our aftercare service met your expectations. We truly appreciate your support and look forward to assisting you again in the future. If you need anything, please don't hesitate to reach out!
Best regards,
Ethan Fox
Fantastic quality. 👌
Fantastic quality 👌 Fantastic service 👏
Keep up the good work guys your obviously doing great job. Will definitely purchase again.
21 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you so much for your kind words! 😊 We're thrilled to hear you’re happy with the quality and service you received. Your support means a lot to us, and we look forward to helping you with your next purchase. We’ll keep up the great work—thanks for being part of our Furniture World family! Kind Regards, Ethan
HELPFUL BUT NOT INTRUSIVE
Daisy at the Coypool store was very helpful - but was never pushy. We appreciate that.
19 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for taking the time to share your experience with us! We’re delighted to hear that Daisie at our Coypool store was able to assist you in such a helpful and non-pushy manner. Providing excellent service while respecting our customers' space is something we value deeply, and it's wonderful to know Daisie delivered that.
If there’s anything else we can do for you, please don’t hesitate to reach out. We hope to see you again soon! Kind Regards, Ethan
Bought a table from Furnitureworld much…
Bought a table from Furnitureworld much cheaper than any of their competitors
Same table
Would highly recommend this family run business over the large chains
Friendly staff and cheaper and also helping to support local businesses
15 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your kind review! We're so happy to hear that you found the perfect table with us at a great price. As a family-run business, we take pride in offering excellent value and a friendly, personalized service that you won’t find at larger chains. Your support truly means a lot to us, and we're thrilled to have earned your recommendation. If you need anything in the future, please don't hesitate to reach out!
Kind Regards, Ethan
Trundle bed tale…
Ordering/buying process easy and efficient, thanks you Kev in Plymouth.
The delivery guys from Redruth were superb. Despite really tight corners and narrow passages in our 17th century cottage, they worked a way of getting the bed up two floors. Really impressed. Thanks so much.
14 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your wonderful feedback! We're delighted to hear that Kev in Plymouth made the buying process easy and efficient for you. A special shoutout to our delivery team from Redruth for their impressive work navigating the tight corners of your 17th-century cottage! We’re glad they could ensure everything arrived safely, even with the challenge of getting the bed up two floors. If you need anything else, don't hesitate to reach out. Enjoy your new bed! Kind Regards, Ethan
Great delivery
Great service on helping me to choose the right mattress for me plus the delivery guys went beyond their service to help thank you guys.
14 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you so much for your kind words! We're thrilled to hear that our team was able to help you find the perfect mattress and that the delivery team exceeded your expectations. Providing excellent service, both in-store and during delivery, is always our goal. If you need any further assistance in the future, feel free to reach out. We hope you're enjoying your new mattress!
Kind Regards, Ethan
Lovely store staff
Lovely store staff. So friendly and welcoming.
The sales guy in the Plymouth store was so funny and a pleasure to work with 😊.
My chair is very smart and just what we needed.
I am so glad that we supported a local firm and the price was lower for my item than their competitors.
28 september 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our Plymouth team and that your new chair is exactly what you needed. It means a lot to us that you chose to support a local business, and we're glad we could offer you the best value. If there’s anything else we can do for you, feel free to reach out. Enjoy your new chair!
spoke to a sales guy called don who was…
spoke to a sales guy called don who was great top sales man talk us to coming down to get a bed we had to speak to mat about the new temper mattress that are now in the plymouth branch ya big thanks to don best sleep ever, and helped big style with the wifes back
1 oktober 2024
Omdöme utan inbjudan
Svar från FurnitureWorld
Thank you so much for your review! We're delighted to hear that Don and Mat provided you with a great experience. It’s wonderful to know that the new Tempur mattress has made a positive difference, especially in helping your wife with her back. Your comfort and satisfaction are our top priorities, and we’re thrilled to have helped you find the best sleep ever. If you need any further assistance or have more questions, feel free to reach out. Enjoy your new bed
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.