Wir haben uns nach Ankunft am Flughafen sehr geärgert, dass nicht nach Reihenfolge des Eintreffens der Kunden der shuttle Service in Anspruch genommen werden konnte, sondern es wurden andere, uns ni... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booking was online via discovery car. At the airport we had to pay extra for cleaning the car and to drop the car again at the airport, just what we booked. The other rental cars were with another c... Se mer
Instead of meeting us at the airport, the driver was 1,5 hours late after many calls and false promises (''I'll be there in 20.minutes")and the four of us had to wait on an empty parking lot. Mind you... Se mer
Our trip to Madeira was awesome, the place is beautiful. We rented a car at Funchal Drive company. The crew is very friendly and professional, our rental process went easy and without any problems.... Se mer
Företagsinformation
Skrivet av företaget
A Funchal Drive é uma empresa de aluguer de viaturas dedicada a oferecer um serviço simples, transparente e de confiança. Com uma frota moderna e diversificada, preparada para responder a diferentes necessidades e orçamentos, destaca-se pelo atendimento personalizado, pela qualidade do serviço e pela proximidade com cada cliente. Se procura conforto, segurança e uma experiência de aluguer sem complicações, a Funchal Drive é uma opção prática, eficiente e confiável. ✅🌍
Kontaktuppgifter
Rua Quinta do Leme 102, 9020-223, Funchal, Madeira, Portugal
- +351 965 322 722
- info@funchaldrive.com
- funchaldrive.com
3,1
Medel
587 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good car for difficult circomstances
Good car for difficult circomstances. Nice people en good service.
20 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Geert,
Thank you very much for your kind feedback!
We are glad to hear that you were satisfied with the car and our service, even in challenging circumstances. It was a pleasure to assist you, and we truly appreciate your positive words about our team.
We hope to welcome you again in the future!
Kind regards,
Funchal Drive Team
Aufpassen! abzocke!
Leider können wir diesen Anbieter überhaupt nicht empfehlen.
Bereits am Flughafen fing der schlechte Service an. Obwohl laut Buchungsunterlagen regelmäßig ein Shuttle kommen sollte, mussten wir deutlich länger warten als angegeben. Erst nachdem wir selbst angerufen hatten, wurden wir abgeholt. Vor Ort mussten wir erneut lange warten, da die Mitarbeiter unseren Vorgang mehrfach unterbrachen, ohne etwas zu sagen oder uns zu informieren.
Das erste Fahrzeug, das wir erhalten haben, zeigte direkt beim Starten eine Fehlermeldung bezüglich der Beleuchtung an. Wir mussten die Mitarbeiter selbst auf den Defekt aufmerksam machen. Das Problem konnte nicht behoben werden, sodass wir erst nach mehrmaligem Nachfragen ein anderes Fahrzeug erhielten. Uns wurde lediglich der Schlüssel in die Hand gedrückt. Eine ordentliche Fahrzeugübergabe oder Erklärung fand nicht statt. Den Mietvertrag für das Ersatzfahrzeug haben wir bis heute nicht erhalten.
Leider war auch das Ersatzfahrzeug nicht in einem ordnungsgemäßen Zustand. Das Radio funktionierte nur sporadisch, die Reifen waren bereits stark abgefahren und das Fahrzeug roch von Anfang an extrem nach Reinigungsmitteln. Als wir später erneut ein Problem meldeten, wusste der Kundenservice zunächst nicht einmal, dass unser Fahrzeug überhaupt getauscht worden war. Das zeigt, wie schlecht die internen Abläufe organisiert sind.
Zusätzlich wurde uns bei der Fahrzeugübergabe mitgeteilt, dass wir das Auto gereinigt zurückbringen müssten oder andernfalls etwa 15 Euro Reinigungsgebühr zahlen sollen. Diese Information war bei der Buchung für uns nicht transparent ersichtlich.
Insgesamt haben wir innerhalb kürzester Zeit zwei mangelhafte Fahrzeuge erhalten. Das erste Fahrzeug wies bereits bei der Übergabe einen technischen Defekt auf, das zweite Fahrzeug befand sich ebenfalls nicht in einem ordnungsgemäßen Zustand. Aus unserer Sicht hätten beide Fahrzeuge in diesem Zustand nicht an Kunden vermietet werden dürfen.
Zusammen mit den langen Wartezeiten, der schlechten Organisation und dem unzureichenden Kundenservice war dies eine durchweg enttäuschende Erfahrung. Wir würden diesen Anbieter definitiv nicht erneut buchen und können ihn leider nicht weiterempfehlen.
13 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Sehr geehrter Alexander,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Es tut uns leid zu hören, dass unsere Dienstleistungen nicht Ihren Erwartungen entsprochen haben und dass Ihre Erfahrung nicht so positiv war, wie wir es anstreben.
Während Zeiten hoher Nachfrage können die Wartezeiten gelegentlich länger als erwartet sein. Wir entschuldigen uns aufrichtig für die dadurch entstandenen Unannehmlichkeiten und danken Ihnen für Ihr Verständnis.
Bezüglich der bereitgestellten Fahrzeuge hat die Sicherheit unserer Kunden für uns höchste Priorität. Wir nehmen die Wartung und den einwandfreien Zustand unserer Flotte sehr ernst, und alle Fahrzeuge werden regelmäßig überprüft und gewartet, um sicherzustellen, dass sie unseren Sicherheitsstandards entsprechen. Wir bedauern, wenn das Ihnen zugewiesene Fahrzeug in diesem Fall nicht Ihren Erwartungen entsprochen hat.
Hinsichtlich der von unserem Team erwähnten Reinigungsgebühr handelt es sich um eine optionale Leistung, die Kunden frei annehmen oder ablehnen können. Die entsprechenden Bedingungen und Kosten werden während des Buchungsprozesses erläutert.
Wir schätzen das Feedback unserer Kunden sehr, da es uns hilft, unseren Service kontinuierlich zu verbessern.
Falls Sie weitere Fragen oder Anliegen haben, können Sie uns jederzeit unter info@funchaldrive.com kontaktieren.
Mit freundlichen Grüßen,
Funchal Drive Team
Svar från Funchal Drive
Dear Ad,
Thank you very much for your kind review!
We truly appreciate your feedback and are delighted to hear that you were happy with our service.
It was a pleasure assisting you, and we hope to serve you again in the future.
Kind regards,
Funchal Drive Team
TUBIMOS QUE PAGAR 284€ DE MAS
TUBIMOS QUE PAGAR 284€ DE MAS, porque mi amiga tenia la targeta limitada a 1200€ y no me dejaron pagar a mi porque el contrato estava a su nombre y no al mio. Mas 35€ por dejar el coche en el aeropuerto, el coche nos ha salido a casi 600€, 7 dias una verguenza. Sin todo eso eran 426€
Josué Lòpez
13 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Estimado Josué,
Gracias por compartir su opinión.
Lamentamos que su experiencia no haya cumplido con sus expectativas.
Tal y como se indica en nuestros términos y condiciones de alquiler, el depósito de garantía debe realizarse con una tarjeta de crédito válida a nombre del conductor principal y con saldo suficiente para cubrir el importe requerido. Lamentablemente, no podemos aceptar una tarjeta de crédito perteneciente a otra persona, toda esta información se muestra durante el proceso de reserva, así como en nuestros términos y condiciones, disponibles en www.funchaldrive.com..
Cuando no es posible bloquear el depósito de garantía, ofrecemos de forma opcional una cobertura adicional que elimina la franquicia y la necesidad de dejar dicho depósito. Esta opción es totalmente voluntaria y se ofrece como alternativa en estos casos.
En cuanto al cargo de 35 € por la devolución del vehículo fuera de nuestro horario de atención, se trata de un servicio opcional seleccionado durante el proceso de reserva y el coste se muestra claramente antes de confirmar la misma.
Recomendamos siempre leer atentamente los términos y condiciones del alquiler, así como los servicios opcionales, antes de completar la reserva para asegurarse de elegir la opción que mejor se adapte a sus necesidades.
Si necesita cualquier aclaración adicional sobre su reserva, no dude en ponerse en contacto con nosotros en info@funchaldrive.com.
Cordialmente,
Equipo Funchal Drive
Staff were very rude and unprofessional, raising their voices and showing no willingness to help or find solutions when problems arose.
Very disappointing experience with Funchal Drive.
I booked and paid for my car rental about two weeks before my trip to Madeira through Discovery Cars. I also purchased additional insurance through Discovery Cars at the time of booking. Because my flight was arriving late at night, I paid an extra €35 for an out-of-hours check-in service.
The day before my arrival, Funchal Drive started sending multiple WhatsApp messages reminding me about the €1,500 security deposit and asking me to complete the online check-in as soon as possible. I also informed them that I would need an out-of-hours return of the vehicle and was charged another €35. In addition, I was asked to pay €12.50 for vehicle cleaning, otherwise I could be charged €25 if the car was returned dirty. Before even collecting the vehicle, I had already paid €82.50 in extra fees.
Unfortunately, due to a train strike, I missed my original flight and had to reschedule my trip. I immediately informed Funchal Drive via WhatsApp so that nobody would wait for me during the original night check-in. Since I would not be using that service, I politely asked for a refund of the €35 fee. They refused and directed me to send an email. I did so immediately but never received any response.
Upon arrival at Madeira Airport, we waited around 30 minutes for the shuttle van. Once at their office, I was told that the €1,500 deposit had to be placed on the same credit card used for the booking. The card I had used for payment could not support that deposit amount, but I had another credit card in my name available. I offered to use it, but they refused.
The only alternative offered was to purchase their own full insurance package for approximately €180, almost as much as the rental itself. I explained that I had already purchased insurance through Discovery Cars, but I was told that this insurance was irrelevant because it was not provided directly by Funchal Drive.
What I found particularly frustrating was that the requirement to use the same credit card for both payment and deposit was not clearly highlighted during the booking process. It appeared only in the detailed terms and conditions. Had this requirement been made clearer before payment, I would have chosen a different rental company.
The situation became even worse when I questioned these conditions. The employee became aggressive, raised his voice, and told me he would make sure I would not receive the €35 refund for the unused night check-in service. I found this behaviour completely unacceptable and unprofessional.
To make matters worse, I had booked a Ford Puma, which was already prepared for me, but after the argument I was given a different vehicle, a Seat Arona.
My overall impression is that the advertised rental price looks attractive at first, but significant additional costs and restrictive conditions can arise later. I strongly recommend reading every detail regarding deposits, credit card requirements, insurance policies and extra charges before booking.
Based on my experience, I would not rent from Funchal Drive again.
30 maj 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Roberto,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Regarding the out-of-hours pick-up and return services, these are subject to a €35.00 fee each, as clearly stated on our website and during the booking process. We understand the inconvenience caused by your flight cancellation. However, all the necessary arrangements to provide the out-of-hours service had already been completed before your scheduled arrival. Unfortunately, your flight cancellation was beyond our control, and for that reason the fee remains applicable.
With regard to the security deposit, renting a vehicle with us requires the presentation of a valid credit card in the name of the main driver with sufficient available funds to cover the security deposit. As an alternative, we offer our optional protection packages, which waive the excess and remove the requirement for a security deposit.
We recommend carefully reviewing the rental terms and conditions before confirming a booking, as they clearly explain the accepted payment methods, credit card requirements, and all other rental conditions.
Regarding the vehicle provided, we are unable to guarantee specific brands or models. Vehicles are assigned according to the contracted category and are always subject to availability at the time of collection.
Should you require any further clarification, please do not hesitate to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Not the Warm Welcome We Expected
I would not use this car rental company again. This was our first time renting a car in Europe, so we had questions and were trying to understand the process. Unfortunately, the customer service was not warm or welcoming at all.
The location is not at the airport, and when the worker arrived, we tried to explain that we were the customers waiting for pickup, but we felt ignored. Once we got to the rental location, there was no assistance with our bags. The worker was not friendly and made the experience feel uncomfortable from the beginning.
We also felt pressured into purchasing additional insurance, with the worker basically saying the car would get scratched. That immediately made me uncomfortable, as if damage was expected no matter what. There was also an upgrade charge because we had booked a manual vehicle instead of an automatic, which was something we did not fully understand at the time.
When we returned the car, the service was no better. There was still no help with our bags, and the overall attitude remained unfriendly. The customer service experience was poor, and for that reason, I would not rent from this company again.
8 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Alicia,
We are sorry to hear that our service did not meet your expectations.
Regarding your booking, we would like to clarify that you opted for an automatic vehicle, which does not correspond to the originally reserved category. Therefore, the difference was charged as an upgrade, which was requested and accepted by you at the time of rental.
Please also note that all information regarding pick-up and drop-off procedures, as well as our location, is clearly provided at the time of booking.
Should you require any further clarification, please do not hesitate to contact us at: info@funchaldrive.com
Kind regards,
Funchal Drive Team
Oplichting
na het huren van de auto werd er per mail gemeld dat de versnellingsbak kapot zou zijn gegaan. Wij als ervaren chauffeurs hebben hier echter niets van gemerkt. De factuur hebben wij nooit gezien, bedrag is van de creditcard af ad 1.443! Zonder overleg of factuur. Wij voelen ons opgelicht!
Bij aankomst slecht ontvangst en hulp door een ongeïnteresseerde medewerker.
13 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Beste Bryan,
Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen heeft voldaan.
Onze voertuigen worden zorgvuldig gecontroleerd na elke inlevering om hun goede staat en de veiligheid van onze klanten te garanderen, wat onze hoogste prioriteit heeft.
Met betrekking tot de genoemde situatie informeren wij u dat alle schade zorgvuldig wordt beoordeeld en verwerkt volgens de procedures die zijn vastgelegd in de huurovereenkomst. Wanneer schade wordt vastgesteld, wordt deze behandeld op basis van de technische inspectie die wordt uitgevoerd bij de inlevering van het voertuig.
Wij betreuren eveneens elke mogelijke indruk van gebrek aan communicatie of verduidelijking. Wij willen u er echter op wijzen dat alle procedures en eventuele kosten altijd worden uitgevoerd in overeenstemming met de contractuele voorwaarden die bij de reservering zijn aanvaard.
Daarnaast informeren wij u dat schade aan de koppeling (inclusief verbrande koppelingen) niet gedekt wordt door de verzekering en volledig de verantwoordelijkheid van de bestuurder is, zoals bepaald in de huurovereenkomst.
Voor verdere verduidelijking of herziening van deze situatie kunt u contact met ons opnemen via: info@funchaldrive.com
Met vriendelijke groet,
Funchal Drive Team
Car overheating, service poor
Firstly they didn’t have the car I booked so they gave me a different car that I didn’t want as it was worse on fuel on too big for the roads
Then with this car there was so many problems, the dashboard had many warning lights
The car constantly overheating as the coolant level was dropping due to a leak
The shuttle bus we were told was every 20 mins, we waited 47 minutes at the airport for it and there wasn’t enough seats for everyone
The reverse camera didn’t work
The staff were snappy and unhelpful and there was no mention the deposit couldn’t be on a virtual bank or on another credit card that didn’t have your exact name
Overall just awful
13 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Sam,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that all our vehicles are carefully inspected after each return to ensure their proper condition and the safety of our customers, which is our top priority.
We regret that, despite having provided you with a vehicle upgrade, offering a higher engine capacity and improved comfort compared to your original booking, you were not satisfied with the experience. We always strive to do our best to provide a satisfactory service in all situations.
We also regret any inconvenience experienced regarding the shuttle service and other aspects of your rental. We take all feedback seriously.
Should you require any further clarification, please do not hesitate to contact us at: info@funchaldrive.com
Kind regards,
Funchal Drive Team
Professionnalisme
Accueil, très reactif véhicule très propre
Après un soucis sur le véhicule échange sans problème
Personne qui est venu nous récupérer était très prudente et très attentionné sur les ralentisseurs.
Le plus pour le retour c'est de pouvoir laisser le véhicule à l'aéroport
10 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Cher Denis,
Nous vous remercions beaucoup pour votre excellent retour !
Nous sommes très heureux d’apprendre que vous avez apprécié la réactivité de notre service, la propreté des véhicules ainsi que la manière dont la situation a été résolue. C’est également un plaisir de savoir que notre équipe a contribué à une expérience sûre et confortable.
Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accueillir à nouveau lors d’une prochaine occasion.
Cordialement,
Funchal Drive Team
Tout s’est bien passé
Tout s’est bien passé, le propriétaire est très aimable et a tout éclairé de A à Z.
Agence fiable et sans frais caché, tout est clair depuis le début.
Je recommande à 100%.
1 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Chère Cornelia,
Nous vous remercions beaucoup pour votre excellent retour !
Nous sommes très heureux d’apprendre que tout s’est bien passé et que vous avez apprécié la clarté de notre service ainsi que l’attention de notre équipe. Votre reconnaissance est très importante pour nous.
Nous vous remercions pour votre recommandation et espérons avoir le plaisir de vous accueillir à nouveau lors d’une prochaine occasion.
Cordialement,
Funchal Drive Team
Primeira vez cliente, cliente para sempre
Muito satisfeito desde o primeiro contacto até à entrega entrega da viatura no final da estadia. Equipa muito simpática, eficiente e profissional. Fiquei cliente, o meu muito obrigado a toda a equipa
12 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Estimado Rui,
Muito obrigado pelo seu excelente feedback!
Ficamos muito satisfeitos em saber que teve uma experiência positiva desde o primeiro contacto até à devolução da viatura. É um prazer saber que valorizou a simpatia, eficiência e profissionalismo da nossa equipa.
A sua confiança significa muito para nós, e teremos todo o gosto em voltar a recebê-lo numa próxima oportunidade.
Com os melhores cumprimentos,
Equipa Funchal Drive
attention arnaque
attention, arnaque. Comme les clients avant nous au comptoir, et après nous, il y a eu arnaque à l’assurance.
Je veux payer avec une carte bancaire crédit( donc en théorie aucun problème) , sauf que le loueur me dit que c’est une carte virtuelle, car provenant d’une banque en ligne BoursoBank. Je lui présente pourtant une carte physique en expliquant qu’en France une carte virtuelle c’est par le biais du téléphone ou une ecarte.
Mais c’est bien sûr, la bonne excuse pour m’imposer une assurance complémentaire de 400 € .
Prise au piège, et dans l’impossibilité de louer au dernier moment, une autre voiture, nous acceptons de payer cette assurance. Et la miracle. Ma carte virtuelle devient alors une carte physique et je peux donc payer avec , 600 € au total 400 € d’assurance, plus 200 € de location.) fuyez vite ces voleurs.
11 maj 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Cher Pascal,
Pour toute location avec nous, il est nécessaire de présenter une carte de crédit valide afin de procéder au blocage de la franchise. À défaut, il est possible d’utiliser une carte de débit, sous réserve de la souscription à nos couvertures optionnelles.
Toutes les informations sont disponibles sur notre site internet www.funchaldrive.com, ainsi qu’au moment de la réservation.
Nous vous recommandons également de vérifier au préalable nos conditions et politiques relatives aux cartes de crédit et aux moyens de paiement, afin de confirmer leur acceptation dans notre système.
Pour toute information complémentaire, n’hésitez pas à nous contacter à l’adresse suivante : info@funchaldrive.com.
Cordialement,
Funchal Drive Team
Alles gaat allemaal heel snel
Alles gaat allemaal heel snel. Die druk voel je ook. Terwijl Sunny Cars juist zegt maak foto's, Check de tekst op aanwezigheid van bepaalde termen, etc. Dus er komt in korte tijd heel veel op je af.
31 maj 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Beste Jan,
Hartelijk dank voor uw reactie en voor het delen van uw ervaring.
Wij waarderen uw feedback zeer; deze is erg belangrijk voor ons en helpt ons om onze dienstverlening voortdurend te verbeteren.
Mocht u nog verdere toelichting of extra ondersteuning nodig hebben, aarzel dan niet om contact met ons op te nemen via ons e-mailadres: info@funchaldrive.com.
Met vriendelijke groet,
Funchal Drive Team
This is the best option and excellent…
This is the best option and excellent service. The car is new, which was a real surprise. Thank you very much, you are the best.
8 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Pomah,
Thank you very much for your kind words!
We are delighted to know that you were pleased with our service and pleasantly surprised by the new vehicle. Your satisfaction is our greatest reward.
We truly appreciate your trust and look forward to welcoming you again in the future.
Kind regards,
Funchal Drive Team
Waiting time
As we arrived on june 9 to get the car, we thougt, that the hired care was readdy to ride to our appartment in Arco de Sao George. Unfortunately we had to wait nearly 1,5 uur before we got the car. That is why we just arrived at 21.30 at our hollyday-address. We were very disappointed. In addition was the car very damaged. Fortunately teturning the car on june 15 went smoothly.
9 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Kees,
Thank you for sharing your feedback with us.
We are sorry to hear about the waiting time upon your arrival and the disappointment caused by the delay in the vehicle handover. We understand how this may have affected the start of your holiday, and we sincerely regret any inconvenience caused.
We are, however, pleased to know that the return process on June 15 went smoothly.
For any further clarification, please feel free to contact us by email at info@funchaldrive.com
Thank you again for your comments, and we hope to have the opportunity to better serve you in the future.
Kind regards,
Funchal Drive Team
Correct experience
Correct finalisation of the contract and handover of the car, no negative expercience. Car was working perfectly.
2 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Bram,
Thank you very much for your feedback.
We are pleased to know that the contract was completed smoothly, the handover went well, and that the vehicle performed perfectly during your rental.
We appreciate you taking the time to share your experience and hope to welcome you again in the future.
Kind regards,
Funchal Drive Team
Recomiendo sin duda alguna
Recomiendo sin duda alguna, no sabía nada sobre ellos hasta el día que he aterrizado!
Precios competentes muy buena comunicación y atención, sin duda volveré a la isla por que me he quedado con ganas de más y el coche, que es algo imprescindible, volveré a alquilarlo aquí!
9 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Estimado Cosmin,
Muchas gracias por su excelente comentario.
Nos alegra enormemente saber que su experiencia fue tan positiva, especialmente siendo su primer contacto con nosotros al llegar a la isla.
Agradecemos sus palabras sobre nuestros precios, comunicación y atención, y es un placer saber que desea volver a Madeira y alquilar nuevamente con nosotros.
Será un honor recibirle de nuevo en su próxima visita.
Un cordial saludo,
Equipo Funchal Drive
Perfect service for a reasonable price
Rented a car (Citroen C3) from Funchal Drive through Check24 with a full insurance package and no deposit required, and the whole experience was excellent.
The pickup process was very smooth and took no more than 10 minutes. There were no queues, and the staff were friendly, professional, and easy to deal with. The car was clean, comfortable, and in very good condition.
I also chose to pay the €12.50 cleaning fee, and I have absolutely no regrets about it. During a vacation, the last thing I want to do is spend time looking for a car wash and cleaning the vehicle before returning it. For me, it was money well spent and made the return process even more convenient.
Overall, everything was straightforward, transparent, and hassle-free. I would happily rent from Funchal Drive again and can confidently recommend them to other travelers visiting Madeira.
18 maj 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Oleksandr,
hank you very much for your kind and detailed feedback.
We are delighted to hear that you had such a smooth and positive experience with your Citroën C3 rental, and that the pick-up process, vehicle condition, and overall service met your expectations.
We also truly appreciate your comments regarding the cleaning service. It is always a pleasure to know that our optional services help make our customers’ experience more convenient and enjoyable during their stay.
Your recommendation means a lot to us, and we are very pleased that you would choose Funchal Drive again in the future.
We look forward to welcoming you back on your next visit to Madeira.
Kind regards,
Funchal Drive Team
Pickup was bad
The car was good and the drop off went smooth. But to get the car was really really bad. They said they had a pick up service but after waiting one hour we got a cap to the pickup place. Where we still waited almost an hour.
31 maj 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Susan,
Thank you for your feedback.
We are pleased to hear that the vehicle met your expectations and that the drop-off process went smoothly.
However, we are sorry to learn that your experience during the pick-up was not satisfactory. Our shuttle service operates on a continuous rotation system; however, during peak periods or operational constraints, waiting times may occasionally be longer than expected. We regret any inconvenience this may have caused.
Customer feedback is very important to us and helps us continuously improve our service efficiency and communication.
If you would like to discuss your experience further, please do not hesitate to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Pensez à payer avec une carte bleue de…
Pensez à payer avec une carte bleue de 'crédit' et non de 'débit'.
Cela nous a doublé le prix de notre location de voiture.
Une mauvaise surprise à notre arrivée.
Cela m'est jamais arrivé chez un autre loueur.
Sinon, la location s'est bien passée.
7 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Cher Antoine,
Nous vous remercions pour votre retour.
Nous sommes désolés d’apprendre que votre expérience n’a pas entièrement répondu à vos attentes et regrettons tout désagrément causé par les coûts supplémentaires lors de votre arrivée.
Les retours de nos clients sont très importants pour nous, car ils nous permettent d’améliorer en permanence nos services ainsi que la communication concernant les conditions de réservation et les options disponibles.
Si vous souhaitez obtenir des informations supplémentaires, n’hésitez pas à nous contacter à l’adresse suivante : info@funchaldrive.com.
Cordialement,
Funchal Drive Team
Detta är Trustpilot
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