FUJIFILM Omdömen 

I turned in 4 cameras to my local
Walgreens that was filled with photos from my fiancée’s and I first vacation. While I blame Walgreens as well, Fujifilm dropped the ball when it came to coming to a resolution. I called in plenty of time and they were not willing to resend the film while they were in timeframe to do so. The customer service also sucks.

Everything that could go wrong went 'wrong'. I spent more than seven thousand dollars on the Fujifilm Medium Format camera. I requested a manual because it is difficult to set up the camera at my computer. All I got was nothing. The first call I made was disconnected. The second, I was informed that I had to request a manual online. Please this is not a minor purchase, and it has made me very angry at the arrogance of Fujifilm. An update, I sent them a request for a manual and their response was dreadful. We will have to print one. Really, other cameras including NIKON and LUMIX provided a manual. But Fuji cannot be bothered. I will end up selling this brand new camera at a great loss. Be wary of Fuji's medium format camera

spend £1308 on a camera and lens and then find you have to fork out £54 on a charger for the battery or charge with usb port in the camera . talk about screwing every last penny out of customers

Fujifilm X-E5 da €1850: qualità costruttiva inaccettabile e assistenza inesistente
Ho acquistato una Fujifilm X-E5 a dicembre 2025 pagandola € 1.849,80. Dopo pochissimi mesi di utilizzo normale, il perno metallico della tracolla ha ceduto di schianto da solo. Si tratta di un cedimento strutturale gravissimo su una macchina di questa fascia di prezzo, che ha messo a rischio l'incolumità dell'attrezzatura e ha mandato in blocco l'elettronica (la macchina ora dà costantemente errore).
Consegnata per la riparazione in garanzia il 18 giugno 2026, ad oggi (16 luglio) la macchina risulta ancora "in lavorazione" presso il centro assistenza ufficiale Fujifilm (Phonolab). Fujifilm ha impiegato ben 8 giorni solo per far arrivare la macchina al centro assistenza dal negozio.
Trovo scandaloso che una multinazionale che vende prodotti di fascia alta lasci un cliente senza il suo unico strumento di lavoro e svago per un mese intero per un banale difetto meccanico di fabbricazione. Alle mie diffide scritte si sono limitati a rispondere con un freddo "è ancora in lavorazione", senza proporre alcuna soluzione.
Il Codice del Consumo prevede che la riparazione avvenga in tempi congrui e senza notevoli inconvenienti. Fujifilm ha violato entrambi i principi. Sto' già avviato le pratiche per la risoluzione del contratto e il rimborso. Sconsiglio vivamente l'acquisto se cercate un prodotto affidabile e un'assistenza post-vendita seria. Servizio clienti pessimo.

Ich bin extrem enttäuscht vom Cashback-Service von Fujifilm.

Ich habe am 5. Januar ein neues, originalverpacktes Objektiv über Amazon gekauft. Am 5. Februar habe ich fristgerecht den Cashback-Antrag eingereicht. Nur wenige Tage später wurde mir mitgeteilt, dass das Objektiv angeblich bereits registriert gewesen sei – was schlichtweg nicht sein kann, da es sich um Neuware handelte.

Auf meine entsprechende Rückmeldung erhielt ich zunächst wochenlang keinerlei Antwort. Erst nach unzähligen Nachfragen per E-Mail und einer Wartezeit von fast zwei Monaten bekam ich schließlich eine Rückmeldung. Darin wurde mir ohne nachvollziehbare Begründung mitgeteilt, dass mein Antrag laut Geschäftsleitung endgültig als ungültig eingestuft wird.

Dieses Vorgehen ist für mich absolut inakzeptabel: Erst wird ein offensichtlich fragwürdiger Ablehnungsgrund genannt, dann folgt wochenlanges Schweigen, und am Ende wird der Antrag einfach endgültig abgelehnt – ohne echte Klärung oder kundenorientierte Lösung.

So stelle ich mir weder Kundenservice noch eine seriöse Cashback-Aktion vor. Mein Vertrauen in Fujifilm hat dadurch erheblich gelitten. Ich kann diese Art von Service leider nicht weiterempfehlen.

Have had continued problems with my Fujifilm GFX 100s camera. Am currently experiencing third round of problems since purchasing the camera in 2022. Had to return camera twice in warranty period to get a functioning product. Current problems include on/off switch for camera not functioning, menu not appearing when menu button function pressed, andcard read error for brand new UHS-2 card. I paid $6000 for this camera body and feel it is not a dependable, quality camera for the money. Customer service and support is not responsive to customer complaints, stating they can only deal with issue if camera is sent to their service center on the east coast. I live in Oregon and have already sent my camera in twice for it not functioning. Really feel I bought a lemon and that Fujifilm does not care.

I'm a professional photographer that do photography for living. I had numerous Fuji cameras and loved them for the fun I had while using them. But their bad service made me switch brand.

Had to send my X-H2s for repairs. It took FOUR MONTHS to get it back fully repaired. They quoted us 3 different prices, lowering it each time, as we asked for more details on the issue since they wouldn't give any. Were they bullshitting us ?

Took almost one month to get the quote. Another month to get it back but it had another issue (battery drain) that I found the day after I got it back. so we sent it back to the repair center. Do they have any QC ?

I'm in Canada. The shipping delays are long since the camera need to go to Canada's Fuji HQ, who then forward it to the repair center to the US.

No news after a while so I asked them two times for an update, They repaired it and sent it back to Fuji Canada HQ but without telling us. So we called Fuji HQ to check if the camera was working well before forwarding it to me. IT HAD ANOTHER ISSUE ! So they sent it back. After almost a month later they finally told us they can't fix it so they sent me a refurb one. I received it the same day that I received my new Sony A7V. At least I was able to sell the X-H2s for a better price.

As a pro photog that does that for a living, losing my main camera for 5 months is WILD. The quality of their service is unacceptable. I can't afford to lose my main camera this long.

If you're serious about your work and considering Fujifilm for your gear, think twice and be sure to have more than one camera.

Excellent customer service received from Albert (Imaging Solutions Division of Fujifilm Service UK). Provided clear guidance on a query on an old Fuji digital camera and assisted in providing link to a battery charger. Top service.

Fujifilm is arguably the most successful consumer camera manufacturer today, projected revenue for the 2025/26 fiscal year is in the vicinity of ¥550 - 590 billion, approximately 4 billion in USD.

Yet there is not a single Fujifilm user who doesn't complain about the companion app for the cameras. If I'd known just how bad it is, I would have never bought a Fujifilm camera. Without exaggeration, it fails every single time I use it. Either it won't connect, or it takes far too long to connect - usually with multiple attempts, and/or the connection drops out during image transfer. Don't even get me started on using it as a remote trigger, it's completely useless.

When the app finally decides to work, it doesn't even have the most basic features like the ability to delete photos from the camera's SD card - something that every user wants.

Fujifilm, there is absolutely no excuse for this. This problems are well documented and the forums are full of discussions and complaints about these issues and more. When will you start listening to your customers and actually start looking after your long term reputation?

J'ai acheté un objectif sur le site de vandenborre.be (site partenaire) motivé par la promesse de cashback dans le cadre de la Promotion Hiver 25-26. Je soumet la demande de cashback via fujifilm-x-winter2025.sales-promotions.com. Réponse un mois plus tard: demande refusée! Et pourtant, je suis à 100% sûr que je suis éligible. J'ai fourni la preuve d'achat, la photo de l'objectif entre mes mains et le numéro de série. Maintenant, je ne peux plus retourner l'objectif car le délais est dépassé. C'est une grosse ARNAQUE!!!

I own a Fujifilm X-T1. I was hoping to be persuaded by what I saw, and to some extent I was, but:

I love the look of the XE5, but no weather seals? And the body on the cable in the shop looked scuffed around the top plate. It looked easy to scuff. A price of £1299? Might as well buy the X-T5.

But the X-T5 is a big, brutal looking lump. An ugly design in both black or silver. Larger and heavier than my graphite finish X-T1, which is a much prettier design.
This camera will need a grip making it larger and heavier, moving away from small and light in a way I don’t much like.

The boy in the shop didn’t know if the X-Pro3 was discontinued and whether or not it would be replaced. I don’t want to waste time in a high end photo boutique with clueless sales personnel.

Conclusion? If it had been weather sealed the X-E5 would have been of interest. The cameras were very expensive. Build was good, but it wasn’t extraordinary; That it wasn’t extraordinary was quite evident.

The arrangement in the store meant I could not insert my memory card and shoot a few frames, nor could I use my own lens (doubtless if I’d asked…..) but the aforementioned salesman put me off. That kind of pointless interaction wastes time and grates on the nerves.

I think I’ll hold on awhile longer with my X-T1.

Frankly, if Fuji keep on like this I may drift away to a Panasonic LUMIX S9 mk2 or something of that kind. I’ve been waiting a long time for something better and increments don’t interest me.

We didn’t particularly wants it, my precious.

Maybe I’m getting old.

Talked with Alex, Liam, and Anthony who were helpful with regards to troubleshooting an issue with my purchase not going through. Followed all troubleshooting steps provided. It’s not a bank, card, or funds issues. Is an issue on the vendors end. Then most recently spoke with Rich who was immediately standoff-ish & incredibly rude. I wish he would have provided information instead of, “no”. Rich, has no business working in customer support with an attitude like that. I was never rude or standoff-ish to the team. Issue with attempted purchase has still not been resolved.

I am in love with their colour science. Even using older models I have an incredible experience. I hope to always have a Fuji in my life, keep it going!

Went to purchase 5 magnetic snowflake fridge magnets - using a weblink thay offered 25% off using code BYE25.
Added photos put 5 in basket - could not sign in or sign up - over xmas/new year period.
Submitted a contact us form - no response - a few days later received another email advising discount codes on calendars etc - submitted another contact us form - this time received a response stating no discount code was available - non whatsoever for magnetic snowflakes! They also stated i never submitted my first form. The BYE25 code was supposed to be 25% of ANY photo product.
Fujifilm need to improve their ITsystems as they had some sort of glitch over the holidays and cannot dismiss my experience as not being correct. The code was there the magnetic snowflakes were £5.50 each i put 5 in my basket with a view to paying for 4.

I ordered a mug, sent clear photos of two images, they printed one on top of the other, instead of side by side, made an awful mess of it, they refused to do anything about it, disgusting service.

Purchased a Fujifilm x100vi recently, Charged it once when I received it and was over the moon when it arrived. Gorgeous little thing isn’t is! It seemed to work perfectly and I bought it to document my trip to Japan. Unfortunately, after one charge, the battery no longer works. Can’t charge it, nor hold any charge. Sadly I wasn’t able to use it on holiday after the first charge (which didn’t last very long to begin with) so, given the price I’ve paid for the camera, it’s been a huge let down. I initially thought the issue was the voltage difference between countries, however my other electricals had no issues with charge, and attempting to charge it at home has confirmed the issues with the battery. I’d save your money and invest in something more reliable and probably cheaper…

Horrible!! I’ve got a 90 mm F2 lens two years ago. It is a very expansive lens! I barely used it, maximum 8-10 times!!! Never dropped it, never did anything wrong! And this lens just got an error F0. I sent it to the official repair center and they ask around $500 just to repair it! Plus sending it to them was $50 !!! Wow! It’s the horrible sh..t quality product I have to pay. I have no words!!!!

Extrêmement satisfait du SAV Fuji.

Ouvert une demande pour le nettoyage du capteur de mon boitier encore sous garantie.
La prise en charge a été très rapide, efficace et les frais intégralement pris en charge par le sav.
Le service est très professionnel.

C'est très rassurant de savoir que l'on peut compter sur le SAV pendant la période de garantie (au-delà également mais pas dans les même conditions).

J ai envoyé mon appareil pour réparation. Tout est bien organisé, de l envoi à la réception du colis, des devis aux réparations . J ai pu joindre facilement des conseillers par téléphone ou par mail. Et lorsque mon appareil est revenu, un défaut qu il n avait pas avant le premier envoi au SAV a été pris en charge à leur frais. Je suis vraiment satisfaite.

La mia macchina fotografica Fujifilm instax mini Evo ha un problema alla batteria interna perché non regge nemmeno 10 secondi di carica. Ho chiamato l'assistenza che mi ha detto che TUTTA la serie INSTAX NON VIENE RIPARATA PERCHÉ NON VENGONO FORNITI I RICAMBI. Si riparano solamente le macchine fotografiche in garanzia, per tutte le altre si può procedere allo smaltimento. La mia macchina fotografica ha cessato i due anni di garanzia due mesi fa, mi viene dunque risposto che non ci potranno fare nulla, follia pura.
AGGIORNAMENTO:
Dopo innumerevoli tentativi, mi hanno ricontattata per riparare la macchina ugualmente in garanzia. Ho fornito loro il numero seriale e ho ottenuto la riparazione. Azienda seria, rivaluto l'ipotesi dunque di comprare la successiva macchina Instax!
Grazie mille PHONOLAB MILANO E FUJIFILM