What a breath of fresh air Frontier are. Ive been buying home insurance for 45 years and this has to be the clearest,easiest, and most comprehensive insurance portal I have ever used. Ive been able to... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The policy continued to include my husband who Frontier knew and had acknowledged over a year ago had passed away in July 2025. I had been told to change any details that were in blue and incorrect... Se mer
Företaget har svarat
Really simple and doesn't feel like I am being caught out - such a bonus to be able to add on our large outbuilding in an affordable way. The online help was also really good and answered my questions... Se mer
Not easy to renew, computer said no numerous times. However, done again with Lisa checking and went through. Thanks Lisa, if not for you we would have gone to another company. 👍
Företagsinformation
Skrivet av företaget
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Skrivet av företaget
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Kontaktuppgifter
1st Floor 5 St Helen’s Place, EC3A 6AB , London, Storbritannien
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4,6
Utmärkt
16 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy and clear to renew
22 september 2026
Easy to use websiteDid what was needed without difficulty.
Did what was needed without difficulty.
21 september 2026
easy to follow procedure and adequate…
easy to follow procedure and adequate explanations to assist selection of various options .
21 september 2026
Shambolic system, broken promises, and radio silence—avoid!
Shambolic system, broken promises, and radio silence—avoid!
Absolute nightmare experience. I purchased a policy, but the generated contract papers were broken with programming errors ("NaN" text codes). I raised this with Frontier, and on 8th of September, they explicitly got back to me promising they would fix the error. They completely failed to do so.
Following that promise, they cut off all contact, left their portal broken, and went completely radio silent. Because they refused to fix the contract or communicate, I had no choice but to serve a formal Notice of Cancellation on 17 September before the policy even started.
They have completely ignored my cancellation and are withholding my £232.75 premium for a service that never even began. They have zero customer service phone lines. I have been forced to log a formal chargeback dispute through HSBC just to claw my money back from them. Avoid this company at all costs.
8 september 2026
Omdöme utan inbjudan
Super easy to set up
21 september 2026
What a breath of fresh air Frontier…
What a breath of fresh air Frontier are. Ive been buying home insurance for 45 years and this has to be the clearest,easiest, and most comprehensive insurance portal I have ever used. Ive been able to list,record & apply photos to everything I need insurance for and amazingly it also came with the cheapest quote I could find. I hope next year the premium isnt inflated by 25% as my previous insurance companies always seem to do. If they maintain their premiums at a decent level I will cewrtainly renew with them next year.
21 september 2026
easily to renew the policy
21 september 2026
Chat line provided a quick response to…
Chat line provided a quick response to a question
21 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Far too many changes required after the…
Far too many changes required after the already long-winded quote process
20 september 2026
Svar från Frontier Home Insurance
Dear Shashi,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you found the quote process long-winded and felt that too many changes were required.
We appreciate that there are a number of questions to complete; however, the information requested is necessary to ensure we have an accurate understanding of you, your property and the cover required. A valid policy is based on the accuracy of the information provided, so it is important that all details are completed correctly.
We aim to make our online quote process as straightforward as possible while ensuring we collect the information needed to provide appropriate cover.
If you need any assistance with your quote or have any questions, please get in touch with us via Live Chat or email, and one of our team will be more than happy to assist you.
We appreciate your feedback and will ensure your comments are passed on to the relevant team.
Kind regards
Cover Team
Easy set up
Easy set up, but all insurance companies are great at taking money: it's making claim that shows how good they really are, and fingers crossed I'll never find out
20 september 2026
It was easy to buy house insurance
19 september 2026
Cheapest quote
Cheapest quote. But it us all online based, impossible to talk to a person.
Have had a policy for 2nd year now, so can not say how good are they at handling claims
15 september 2026
Svar från Frontier Home Insurance
Dear GK Nagi,
Thank you for taking the time to leave your review and for choosing to insure with us for a second year. We’re pleased to hear that you found our premium competitive.
As an online insurance provider, we do not operate a general call centre, which helps us keep our operating costs lower and allows us to offer competitive premiums. However, this does not mean you are unable to speak with a person. Our experienced customer support agents are available via Live Chat and email and are always happy to answer any questions or provide assistance when needed.
In the unfortunate event that you need to make a claim, our professional claims team will be there to guide you through the process. Once your claim has been submitted, it will be reviewed and handled by the claims team, who will keep you informed of the next steps and provide support throughout the claims journey.
We hope you continue to have a positive experience with us, and thank you again for choosing to renew your cover for another year. If you ever need any assistance, please do not hesitate to contact us via Live Chat or email.
Kind regards
Cover Team
Need
Need to show all additional payment extras in the beginning when were filling out form and make your payment section easier. Shouldnt demand customers make an account during payment process quite worrying.
18 september 2026
Long time customer
Very simple and straight forward to check policy before renewal and great price
18 september 2026
Quick to renew
18 september 2026
Easy peasy site so far,
Easy peasy site so far,
Price went down after information was put in!
18 september 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.