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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My first experience with Frodeli wasn't good at all, but I gave them another chance and I'm soooo glad I did. The order and delivery was seamless and the mini cheesecakes blew us away. We ordered a mi... Se mer

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Betygsatt 4 av 5 stjärnor

Very professional looking and tasty desserts. I ordered from here because I needed some vegan desserts for the Christmas period. The ones I received were delicious. Unfortunately the base had disinte... Se mer

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Betygsatt 5 av 5 stjärnor

Great cakes, arrived right on time, in splendid condition. I do like torts more than cheese cakes so a wider selection there would definitely make me come back more often. My husband already sent... Se mer

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Betygsatt 4 av 5 stjärnor

Great idea. Definitely was like having a resturant wuslity dessert. Delivery and packaging extremely good. A clearer use by date would be helpful. Pastry excellent chocolate great just a bit too much... Se mer

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Företagsinformation

  1. Dessertbutik

Om Frodeli

Skrivet av företaget

We provide our customers a luxury experience with a quick turnaround. We haven’t met a sweet tooth yet that we couldn’t satisfy! We give our customers quality products and flexibility. You can order on a dime and receive your cakes the next day or, if you’re more organised, you can order in advance and receive your delivery in perfect time for your celebrations.

Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.

Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!

Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

183 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Lovely cake

Lovely cake, packed well, arrived on day thank you

22 december 2022
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Svar från Frodeli

Hi Julie,

Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!

So glad you enjoyed!

Many thanks,
Sarah
Frodeli

Betygsatt 5 av 5 stjärnor

Wow what more can I say!

Wow what more can I say! Ordered the Red Velvet cake for my daughter’s birthday on Christmas Day. Cake arrived on day expected and notification re delivery was very good. The cake was very well packed with insulation and dry ice packs, all recyclable which was very impressive. The cake itself was amazing, very moist and absolutely delicious! I was very impressed overall and would definitely recommend you to give Frodeli a try and I will certainly be using them again! Well done Frodeli.

8 januari 2023
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Svar från Frodeli

Hi Mary,

Thank you for taking the time to write a review and leaving us five stars!
I'm so pleased you've had a wonderful Frodeli experience. I will pass your review on to the rest of our team, I know they will love it!

Glad you enjoyed, we look forward to your next order!

Many thanks,
Sarah
Frodeli

Betygsatt 5 av 5 stjärnor

The desserts were wonderful and all the…

The desserts were wonderful and all the little extras were so lovely I will be buying more and so will the friends I shared them with

26 december 2022
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Svar från Frodeli

Hi Lorraine,

Thank you for taking the time to write a review and leaving us five stars!
I'm so pleased you've had a wonderful Frodeli experience.

Glad you enjoyed, we look forward to your next order!

Many thanks,
Sarah
Frodeli

Betygsatt 3 av 5 stjärnor

Hits and Misses

Loved the Red Velvet. Was still frozen on arrival. Came with instructions on how to defrost and store. We had it on Boxing Day and it was so nice, just the right amount of frosting. Thoroughly recommend.
Jam sponges came without the custard and no heating instructions which was quite disappointing. There was also no instructions on website when I checked. There was a wee card with the box but again it lacked any instructions on how to reheat. Had to hazard a guess as to how long to reheat for. Didn’t realise there was no custard until I opened the box that the sponges came in as that’s where I thought it was. There was nothing in the outer packaging that it came in.
They were lovely and tasty though.Nice soft sponge and the jam was so fruity.

22 december 2022
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Svar från Frodeli

Hi Carol,

Thank you so much for taking the time to leave the team at Frodeli a review so glad you enjoyed the Red Velvet Cake! Our apologies for the missing custard, we understand this isn't ideal. If you could contact the Customer Care Team they will be able to look into this for you.

Thank you for bring the heating instructions to our attention, this is something we can change going forward.

I am pleased you did enjoy the Jam sponges in the end.

Many thanks,
Sarah
Frodeli

Betygsatt 5 av 5 stjärnor

We had apple crumbles and salted…

We had apple crumbles and salted caramel chocolate tortes, they were delicious as were the accompaniments

24 december 2022
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Svar från Frodeli

Hi,

Thank you for taking the time to write a review and leaving us five stars!
I'm so pleased you've had a wonderful Frodeli experience.

Glad you enjoyed!

Many thanks,
Sarah
Frodeli

Betygsatt 4 av 5 stjärnor

The desserts were delicious

The desserts were delicious, arrived in excellent condition and very nicely displayed in boxes.
Would have gave 5 star,but for delivery issues didn't receive when should have.
Although saying that it was obviously down to delivery service.

19 december 2022
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Svar från Frodeli

Hi Nicola,

Thank you for taking the time to write a review and leaving us four stars!
I'm so pleased you've had a wonderful Frodeli experience despite the problems with the delivery.

Glad you enjoyed!

Many thanks,
Sarah
Frodeli

Betygsatt 5 av 5 stjärnor

Party cheesecake

Cheesecake arrived when they said it would with a few little extras as well it was well packaged
It was already sliced with paper in between the slices just had to serve it with the garnishes (caramel sauce and mint leaves) it was gorgeous a bit pricey but well worth it for a special occasion would definately recommend

31 december 2022
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Svar från Frodeli

Hi Margaret,

Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!

So glad you enjoyed!

Take care,
Georgia
Frodeli

Betygsatt 1 av 5 stjärnor

Poor

Unfortunately never received goods ordered on 16th December due to courier. Contacted customer services who offered me a replacement or refund,I confirmed that I would like a refund by return email.
Refund never received had to escalate to a claim with PayPal.

16 december 2022
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Svar från Frodeli

Hi Yvonne,

Thank you for your review. Your feedback is really important to help us improve the customer experience going forwards.

Please accept our sincere apologies for the issue you have experienced with your refund. I have taken a look into this for you and can confirm that the refund was issued, however, it seems that our internal system experienced a glitch and did not communicate with PayPal. Unfortunately, this resulted in the funds not being sent to you. I can confirm that this has now been rectified and you have been fully refunded via PayPal.

Many thanks,
Georgia
Frodeli

Betygsatt 5 av 5 stjärnor

The service was excellent

The service was excellent, the dessert was beyond belief we had it as a Christmas day sweet , the taste was amazing thank you

25 december 2022
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Svar från Frodeli

Hi,

Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!

So glad you enjoyed!

Take care,
Georgia
Frodeli

Betygsatt 5 av 5 stjärnor

Excellent cheesecake

Excellent cheesecake! Prompt delivery and good value for money

23 december 2022
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Svar från Frodeli

Hi Michelle,

Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!

So glad you enjoyed!

Take care,
Georgia
Frodeli

Betygsatt 5 av 5 stjärnor

Everything was perfect thanks

Everything was perfect thanks. The cakes looked and tasted amazing. The portions are huge. I would recommend this company and shall definitely be ordering again in the future.

24 december 2022
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Svar från Frodeli

Hi Rosalie,

Thank you so much for your wonderful review - it's amazing to see the five star rating!

So glad you enjoyed!

Take care,
Georgia
Frodeli

Betygsatt 4 av 5 stjärnor

This was a gift to someone

This was a gift to someone, who was pleased with the gift. I really cannot comment further.

23 december 2022
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Svar från Frodeli

Hi Jane,

Thank you for your lovely review. It's fantastic to see your star rating!

Take care,
Georgia
Frodeli

Betygsatt 5 av 5 stjärnor

Faultless

First time used - now going to be our go to….! Excellent in taste, presentation, delivery

30 december 2022
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Svar från Frodeli

Hi Matthew,

Thank you so much for taking the time to leave such a lovely review! This is fantastic news! We're so pleased you enjoyed and look forward to welcoming you back!

Take care,
Georgia
Frodeli

Betygsatt 3 av 5 stjärnor

We had the Ferrero Roche Cake….

We had the Ferrero Roche Cake for my sons 21st. It arrived beautifully packaged on the day we asked for and was firmly frozen.
When we came to defrost the cake the top half of some of the slices had slid backwards off the cake. It didn’t look too nice when it was time to blow out the candles and sing happy birthday! It did however taste good.

5 januari 2023
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Svar från Frodeli

Hi,

Thank you for taking the time to leave a review. Your feedback is really appreciated.

Many thanks,
Georgia
Frodeli

Betygsatt 1 av 5 stjärnor

I received my parcel today that should…

I received my parcel today that should have been here for Christmas mouldy smelly and full of maggots so I don't think your service is very good atcall you should be ashamed

5 januari 2023
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Svar från Frodeli

Hi Carol,

Thank you for your review.

Your review is particularly concerning, as the desserts are kept sealed at all times. They are placed in a sealed tray. The sealed tray is then placed into a sealed box, so we're not sure how a fly could access the desserts order to lay eggs that would develop in to maggots.

The tracking for this parcel shows it was held up in their Stoke depot. After calling DPD to investigate this, they advised that the goods had not been delivered and had been disposed of.

Sorry to hear your parcel did not get to you when it should have done. I can see that you reported this to our Customer Care team last week and received an immediate refund.

Many thanks,
Georgia
Frodeli

Betygsatt 1 av 5 stjärnor

I tryed emailing frodeli but still no…

I tryed emailing frodeli but still no response bk from them regarding a damaged order. A shipment from order
#1961
Update avoid shopping here everytime order damaged missing icecream etc

4 januari 2023
Omdöme utan inbjudan
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Svar från Frodeli

Hi Fiona,

Thank you for your review. Please be advised that we do ask that customers allow up to 48 hours for an email response. Having looked into this for you, I can see that a reply was sent to you earlier today and around 24 hours since you initially made contact.

Many thanks,
Frodeli

Betygsatt 5 av 5 stjärnor

everything ordered came in with the…

everything ordered came in with the best of care and packaging and at the date and time of order.

5 januari 2023
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Svar från Frodeli

Hi Charles,

Thank you so much for your wonderful feedback. We're so glad to hear that you enjoyed your experience with us!

Take care,
Georgia
Frodeli

Betygsatt 5 av 5 stjärnor

Delicious Treats

The cheesecakes were delicious!
They arrived really well packaged & delivered on time.
Will definitely be ordering again!

22 december 2022
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Svar från Frodeli

Hi Dani,

Thank you so much for your wonderful review of Frodeli! We're so pleased to hear that you enjoyed!

Take care,
Georgia
Frodeli

Betygsatt 1 av 5 stjärnor

Poor service with courier

Poor service with courier, didn’t receive goods that were meant as a present.

Given a refund but would have liked another package to be sent out as a gesture of good will

23 december 2022
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Svar från Frodeli

Hello,

Thank your for taking the time to leave a review. Your feedback is really important to us. I'm really sorry to hear that a replacement hasn't been offered to you; you absolutely should have been offered the choice between a refund or a replacement and I do apologise if this wasn't done.

Unfortunately, the recent Royal Mail strikes have created a strong impact during a peak time for couriers; parcels that would normally be sent with Royal Mail are being sent with DPD instead and this has caused some of their depots to become overwhelmed with parcel volumes. Please accept our sincere apologies on behalf of the courier - we feel deeply disappointed and upset that we are unable to deliver the Frodeli experience to you at this time. We're so sorry that your order has been impacted in this way.

I'm glad to hear that everything went smoothly with your refund. I do hope you'll give Frodeli another try in the future now that the strikes have calmed down.

Many thanks,
Georgia
Frodeli

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