My first experience with Frodeli wasn't good at all, but I gave them another chance and I'm soooo glad I did. The order and delivery was seamless and the mini cheesecakes blew us away. We ordered a mi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very professional looking and tasty desserts. I ordered from here because I needed some vegan desserts for the Christmas period. The ones I received were delicious. Unfortunately the base had disinte... Se mer
Företaget har svarat
Great cakes, arrived right on time, in splendid condition. I do like torts more than cheese cakes so a wider selection there would definitely make me come back more often. My husband already sent... Se mer
Företaget har svarat
Great idea. Definitely was like having a resturant wuslity dessert. Delivery and packaging extremely good. A clearer use by date would be helpful. Pastry excellent chocolate great just a bit too much... Se mer
Företaget har svarat
Företagsinformation
Om Frodeli
Skrivet av företaget
We provide our customers a luxury experience with a quick turnaround. We haven’t met a sweet tooth yet that we couldn’t satisfy! We give our customers quality products and flexibility. You can order on a dime and receive your cakes the next day or, if you’re more organised, you can order in advance and receive your delivery in perfect time for your celebrations.
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Kontaktuppgifter
Unit 9 Strafford Industrial Park, Dodworth, S75 3EJ, Barnsley, Storbritannien
- 01226 691691
- hello@frodeli.com
- frodeli.com
Svar från Frodeli
Hi Julie,
Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!
So glad you enjoyed!
Many thanks,
Sarah
Frodeli
Wow what more can I say!
Wow what more can I say! Ordered the Red Velvet cake for my daughter’s birthday on Christmas Day. Cake arrived on day expected and notification re delivery was very good. The cake was very well packed with insulation and dry ice packs, all recyclable which was very impressive. The cake itself was amazing, very moist and absolutely delicious! I was very impressed overall and would definitely recommend you to give Frodeli a try and I will certainly be using them again! Well done Frodeli.
8 januari 2023
Svar från Frodeli
Hi Mary,
Thank you for taking the time to write a review and leaving us five stars!
I'm so pleased you've had a wonderful Frodeli experience. I will pass your review on to the rest of our team, I know they will love it!
Glad you enjoyed, we look forward to your next order!
Many thanks,
Sarah
Frodeli
The desserts were wonderful and all the…
The desserts were wonderful and all the little extras were so lovely I will be buying more and so will the friends I shared them with
26 december 2022
Svar från Frodeli
Hi Lorraine,
Thank you for taking the time to write a review and leaving us five stars!
I'm so pleased you've had a wonderful Frodeli experience.
Glad you enjoyed, we look forward to your next order!
Many thanks,
Sarah
Frodeli
Hits and Misses
Loved the Red Velvet. Was still frozen on arrival. Came with instructions on how to defrost and store. We had it on Boxing Day and it was so nice, just the right amount of frosting. Thoroughly recommend.
Jam sponges came without the custard and no heating instructions which was quite disappointing. There was also no instructions on website when I checked. There was a wee card with the box but again it lacked any instructions on how to reheat. Had to hazard a guess as to how long to reheat for. Didn’t realise there was no custard until I opened the box that the sponges came in as that’s where I thought it was. There was nothing in the outer packaging that it came in.
They were lovely and tasty though.Nice soft sponge and the jam was so fruity.
22 december 2022
Svar från Frodeli
Hi Carol,
Thank you so much for taking the time to leave the team at Frodeli a review so glad you enjoyed the Red Velvet Cake! Our apologies for the missing custard, we understand this isn't ideal. If you could contact the Customer Care Team they will be able to look into this for you.
Thank you for bring the heating instructions to our attention, this is something we can change going forward.
I am pleased you did enjoy the Jam sponges in the end.
Many thanks,
Sarah
Frodeli
We had apple crumbles and salted…
We had apple crumbles and salted caramel chocolate tortes, they were delicious as were the accompaniments
24 december 2022
Svar från Frodeli
Hi,
Thank you for taking the time to write a review and leaving us five stars!
I'm so pleased you've had a wonderful Frodeli experience.
Glad you enjoyed!
Many thanks,
Sarah
Frodeli
The desserts were delicious
The desserts were delicious, arrived in excellent condition and very nicely displayed in boxes.
Would have gave 5 star,but for delivery issues didn't receive when should have.
Although saying that it was obviously down to delivery service.
19 december 2022
Svar från Frodeli
Hi Nicola,
Thank you for taking the time to write a review and leaving us four stars!
I'm so pleased you've had a wonderful Frodeli experience despite the problems with the delivery.
Glad you enjoyed!
Many thanks,
Sarah
Frodeli
Party cheesecake
Cheesecake arrived when they said it would with a few little extras as well it was well packaged
It was already sliced with paper in between the slices just had to serve it with the garnishes (caramel sauce and mint leaves) it was gorgeous a bit pricey but well worth it for a special occasion would definately recommend
31 december 2022
Svar från Frodeli
Hi Margaret,
Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!
So glad you enjoyed!
Take care,
Georgia
Frodeli
Poor
Unfortunately never received goods ordered on 16th December due to courier. Contacted customer services who offered me a replacement or refund,I confirmed that I would like a refund by return email.
Refund never received had to escalate to a claim with PayPal.
16 december 2022
Svar från Frodeli
Hi Yvonne,
Thank you for your review. Your feedback is really important to help us improve the customer experience going forwards.
Please accept our sincere apologies for the issue you have experienced with your refund. I have taken a look into this for you and can confirm that the refund was issued, however, it seems that our internal system experienced a glitch and did not communicate with PayPal. Unfortunately, this resulted in the funds not being sent to you. I can confirm that this has now been rectified and you have been fully refunded via PayPal.
Many thanks,
Georgia
Frodeli
The service was excellent
The service was excellent, the dessert was beyond belief we had it as a Christmas day sweet , the taste was amazing thank you
25 december 2022
Svar från Frodeli
Hi,
Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!
So glad you enjoyed!
Take care,
Georgia
Frodeli
Svar från Frodeli
Hi Michelle,
Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!
So glad you enjoyed!
Take care,
Georgia
Frodeli
Everything was perfect thanks
Everything was perfect thanks. The cakes looked and tasted amazing. The portions are huge. I would recommend this company and shall definitely be ordering again in the future.
24 december 2022
Svar från Frodeli
Hi Rosalie,
Thank you so much for your wonderful review - it's amazing to see the five star rating!
So glad you enjoyed!
Take care,
Georgia
Frodeli
Svar från Frodeli
Hi Margaret,
Thank you so much for taking the time to leave the team at Frodeli a fabulous five star review!
So glad you enjoyed!
Take care,
Georgia
Frodeli
This was a gift to someone
This was a gift to someone, who was pleased with the gift. I really cannot comment further.
23 december 2022
Svar från Frodeli
Hi Jane,
Thank you for your lovely review. It's fantastic to see your star rating!
Take care,
Georgia
Frodeli
Faultless
First time used - now going to be our go to….! Excellent in taste, presentation, delivery
30 december 2022
Svar från Frodeli
Hi Matthew,
Thank you so much for taking the time to leave such a lovely review! This is fantastic news! We're so pleased you enjoyed and look forward to welcoming you back!
Take care,
Georgia
Frodeli
We had the Ferrero Roche Cake….
We had the Ferrero Roche Cake for my sons 21st. It arrived beautifully packaged on the day we asked for and was firmly frozen.
When we came to defrost the cake the top half of some of the slices had slid backwards off the cake. It didn’t look too nice when it was time to blow out the candles and sing happy birthday! It did however taste good.
5 januari 2023
Svar från Frodeli
Hi,
Thank you for taking the time to leave a review. Your feedback is really appreciated.
Many thanks,
Georgia
Frodeli
I received my parcel today that should…
I received my parcel today that should have been here for Christmas mouldy smelly and full of maggots so I don't think your service is very good atcall you should be ashamed
5 januari 2023
Svar från Frodeli
Hi Carol,
Thank you for your review.
Your review is particularly concerning, as the desserts are kept sealed at all times. They are placed in a sealed tray. The sealed tray is then placed into a sealed box, so we're not sure how a fly could access the desserts order to lay eggs that would develop in to maggots.
The tracking for this parcel shows it was held up in their Stoke depot. After calling DPD to investigate this, they advised that the goods had not been delivered and had been disposed of.
Sorry to hear your parcel did not get to you when it should have done. I can see that you reported this to our Customer Care team last week and received an immediate refund.
Many thanks,
Georgia
Frodeli
I tryed emailing frodeli but still no…
I tryed emailing frodeli but still no response bk from them regarding a damaged order. A shipment from order
#1961
Update avoid shopping here everytime order damaged missing icecream etc
4 januari 2023
Omdöme utan inbjudan
Svar från Frodeli
Hi Fiona,
Thank you for your review. Please be advised that we do ask that customers allow up to 48 hours for an email response. Having looked into this for you, I can see that a reply was sent to you earlier today and around 24 hours since you initially made contact.
Many thanks,
Frodeli
everything ordered came in with the…
everything ordered came in with the best of care and packaging and at the date and time of order.
5 januari 2023
Svar från Frodeli
Hi Charles,
Thank you so much for your wonderful feedback. We're so glad to hear that you enjoyed your experience with us!
Take care,
Georgia
Frodeli
Delicious Treats
The cheesecakes were delicious!
They arrived really well packaged & delivered on time.
Will definitely be ordering again!
22 december 2022
Svar från Frodeli
Hi Dani,
Thank you so much for your wonderful review of Frodeli! We're so pleased to hear that you enjoyed!
Take care,
Georgia
Frodeli
Poor service with courier
Poor service with courier, didn’t receive goods that were meant as a present.
Given a refund but would have liked another package to be sent out as a gesture of good will
23 december 2022
Svar från Frodeli
Hello,
Thank your for taking the time to leave a review. Your feedback is really important to us. I'm really sorry to hear that a replacement hasn't been offered to you; you absolutely should have been offered the choice between a refund or a replacement and I do apologise if this wasn't done.
Unfortunately, the recent Royal Mail strikes have created a strong impact during a peak time for couriers; parcels that would normally be sent with Royal Mail are being sent with DPD instead and this has caused some of their depots to become overwhelmed with parcel volumes. Please accept our sincere apologies on behalf of the courier - we feel deeply disappointed and upset that we are unable to deliver the Frodeli experience to you at this time. We're so sorry that your order has been impacted in this way.
I'm glad to hear that everything went smoothly with your refund. I do hope you'll give Frodeli another try in the future now that the strikes have calmed down.
Many thanks,
Georgia
Frodeli
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.