Bentley Telecom Limited Omdömen 

Always 5 stars 🌟 for a great company fast efficient and reliable:)

I live intermittently on the island of Sifnos.When Bentley took over the internet service I had a contract with, the connection was not always working. I have not had any internet since May. Early August I contacted my local provider.He said it all had to be done on line with Bentley as they had no person on the island to service the line. The instructions I received did not work. So I used the hot spot connection from my phone for internet and decided to cancel my subscription.I was then informed that I needed to give 30 day notice so I would have to pay the September charges. Claire Martin form customer service was very polite BUT she also sent me a record of use of the internet. This is impossible as I had not any any connection through their service. I asked that Bentley forgo the September charge. The answer was no. Bentley did not provide helpful service, is not understanding, and very greedy. I do not think they should be allowed to provide internet service when they have no one local to be of assistance.

We were so grateful to get internet where we live as we are in the slieve bloom mountains and have no phone signal. The only downside for us was the Internet would drop out if it was raining or misty weather. Also strong winds. Customer service was always 5 star.

Took out a viasat internet connection through bentley communications and they couldn't have been more helpful.

Nearly a year later and still no issues at all.

Great company to deal with.

James - who came to instal the dish and router etc. was excellent in every way, despite turning up at about 8pm having had an awful time on the motorway. Not so great, though she was helpful and courteous, was the lady we dealt with on installation day. Clearly she had difficulty in contacting James as the day wore on, but said she would ring back shortly and never did! But overall the Bentley experience was a good one, and so far it has all worked very well.

Since we have been with Bentley the service we have received has always been excellent. Just a telephone call away and any issues have been resolved promptly. The team are friendly and accommodating.

Azienda molto seria e rapida nelle risposte e nell'assistenza.

I’ve been using Freedomsat through Bentley, and I’ve had a great experience. The customer support has been very responsive and helpful, always ready to answer my questions and meet my needs. I highly recommend their service.

Real people with understanding and prompt action when required. I have received excellent service from this company.

We had internet starting the contract in March. Suddenly after 2 months our Internet got unstable until it stopped completely. The service department was very helpful, but they/ we couldn't find what the problem exactly was. Service in Greece, a technician coming to our house, would cost +/- €1000. Outrageous. The technician was probably going to come with a private helicopter. So we stopped our contract with Bentley.

As I've been asked to write this review so soon after its installation, my review is more a reflection of the installation process. A reader should also note that the company I contracted with for the service (Bentley Telecom) seem to be a subcontracter of Freedomsat who in turn get a subcontractor to fit the kit. Having said this I was disappointed that:

The subcontractor failed to turn up to fit the equipment on the first date I was given by Bentley Telecom. This was due to a Bentley error.

When the engineer came to fit the equipment he told me it would not fit where I wanted it to go. Then, when it was too late, he agreed he had been wrong.

It's to soon to say how reliable the actual service is.

Team very responsive. I’m glad to know now that there is an app to self activate.

Katie who sorted me out very hepfull
And replied to emails straight away.
Thank you again Katie.

Thanks a lot to Katie for her prompt answer

Been signed up for their satellite broadband product for a number of years. Very prompt and helpful customer support and solving of any issues we had. Would recommend.

ciao Katie, mi spiace, ma purtroppo la connessione dove abito è veramente bassa e solo tramite satellitare. Inoltre io ho un bed and brekfast e nella mia zona anche il telefono prende molto male. Qui si vive con Wifi quindi ci deve essere un servizio internet sufficiente per tutti. Vi terrò comunque presenti.
Cordialmente e buona vita
Aurora

Ok per quanto da voi stabilito e grazie per la vostra cortese sollecitudine. Saluti Andrea Di Dedda

I have had a unfortunate experience with a more traditional supplier. The system was installed yesterday and appears to function well. The speeds are ok and I have nothing to complain about.

Excelent response rate even on a subscription discontinuation request. I will use them again if I ever need satelite internet.

What a change to actually speak to a human being and not a Bot! Steve, from Support was a great help and really speedy when replying to all my questions. After our internet provider went into liquidation, there was no communication but after being told by a friend to try Bentley Telecoms everything was sorted and restored, even cheaper monthly fees too! Excellent service.