Foxy Games Omdömen 

292
TrustScore 1.5 av 5

1,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Iv only happened to take a look on trust pilot as i was starting to believe that each deposit iv made was basically just an absolute waste. There hasnt been any luck at all on any of foxys games and t... Se mer

Betygsatt 1 av 5 stjärnor

Don't bother with foxy slots you may as well just take the cash out of your wallet and set it on fire you stand just as much chance doing that as you do on these slots the feature payouts get smaller... Se mer

Betygsatt 1 av 5 stjärnor

Absolutely worse site out there they should be investigated and closed down they can't be legal, should have learnt my lesson last year after looking 4k ....spending £800 to eventually get a scatter t... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Absolutely adored Foxy Bingo and Foxy Games. By far my favourite online casinos, loved doing their daily perks, regularly went on it. Until today, when they have blocked me from any bonuses or offers... Se mer

Företaget har svarat

Företagsinformation

Skrivet av företaget

Step into a new way of playing at Foxy Games. If you want a huge range of titles, plenty of ways to win and incredible prizes, you’ve landed in the right place. We’ve brought together the best and latest online games around to offer you a new experience every time — no matter how, what and when you want to play.


Kontaktuppgifter

1,3

Mycket dålig

TrustScore 1.5 av 5

292 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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(292)

30 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Sorry long review my experience

Sorry long review my experience, Foxy games where to begin don't think ever had a decent win on it legit must put least 40 in it one day got nothing back, promotions not the best there's Daily Freebies usually get 2-3 Spins usually lose on them or straight up lose and i can't justify this enough when it turns too Boosted Freebies that means it's a guaranteed win and maybe just maybe boosted prize most time same prize it doesn't turn boosted till stupid o'clock in morning which i now know found out which is not right you think would turn as soon as new days begins anyway this just happened other day i have trouble sleeping and can believe some others do or just stay up for a bit new day begin probs i did the DAILY FREEBIES at about back 12 near 1 i LOST shocker woke up in morning to see it has turned to BOOSTED FREEBIES straight of bat not right since i lost now its boosted which means no loss, right ok so click on boosted says i played today i can see why but still, i contacted live chat they said clear cache data etc try again if still problem says same email support with screenshot which it did so i did that few hours go by get reply back saying to send another screenshot try another device and clear cache same thing so sent 2 pics on 2 different devices same thing got reply back from different person not once did i speak to the same person btw always someone new anyway this person asked for names, device models times etc lot stuff i couldn't do then few things i didnt even know, so i said just leave it wasting time then get another reply from someone that actually understood what was going on for once and did actually CONFIRM I DID NOT GET TO PICK BOOSTED FREEBIES THAT DAY so they said same thing clear data did not ask for info Tho like others sent me a link to freebies and link to clear stuff if did not know how to do it almost worked but nope replied back got reply at back 5 morning from someone new says same stuff from others beforehand asking for all this info more screen shots so i sent total of 3 which i already sent and trust me nothing wrong with devices like they seem to make out most of the time this site and most other sites like Oh it could be your device try another like seriously my devices are fine anyway got annoyed just said leave it wasting time not helping and not emailed me back since not a very helpful support team at all!

10 juli 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@foxygames.com. Please quote Ref ID SM00477 in this email and we will gladly look into this for you.

Betygsatt 1 av 5 stjärnor

if i could put less that i 1 i would…

if i could put less that i 1 i would the support team are crap, i asked for a manager 3 times to be ignored and told to email and my query be put on hold for 24 hours, its a joke, i spend alot on there but will not be doing going forward if they cant even put your winning back into your account.

5 juli 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@foxygames.com. Please quote Ref ID SM00472 in this email and we will gladly look into this for you.

Betygsatt 1 av 5 stjärnor

Joined cpl days ago said account…

Joined cpl days ago said account verified I could deposit straight away so I deposited over 200 then I won 200 so just wanted my money back they put your money between 3 accounts weird I got 50 first day then they won’t release the rest saying I need to verify now that’s fraud on their part all the links they sent me said they should have done these checkers before being allowed to deposit I’m not a well man don’t have photo I’d só iv been on customer chat all day I’m so stressed they won’t release my money il not get it because I don’t have the id this is fraud do not join it’s a con I think their spying on people as well because I went to resolve they knew I wasn’t on my own computer watch yourself con men do not join there’s loads of people said same thing rip off by god they can stick my money but I’m taking it further not right

29 juni 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@foxygames.com. Please quote Ref ID SM00469 in this email and we will gladly look into this for you.

Betygsatt 1 av 5 stjärnor

Absolute shocking site…

Absolute shocking applied to ad for 30 cash match and 150 free spins. Deposited 20 no cash match then spent 10 on spins (lost all dead spins) got 50 free spins won 4.00 wow spent all remaining 14 on dead spins no more free spins unless I deposit and spend another 10 pounds on dead spins for next 50 spins ( of which would of prob won 3 pounds) like others I was drawn in by advert. I asked them to close my account and will never go near them again. Its a rubbish site wish I'd never bothered but hope I can deter others!

21 juni 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If it was possible to give zero stars I…

If it was possible to give zero stars I would. Never known such a poor complaints set up, no communication. Sat owed over £12,000 and no matter which form of way in to communicate it goes no where. Even provided recorded video and screen shots and sat at day 22 still no update from the company. Even their webchat staff feel negatively about the company which says it all. The complaints email is a waste of time. You get an auto reply from a no reply email and nothing else. The staff on chats facebook or on site tell me the same thing....how sorry they are and that team should get back to me. Quite possibly the worst company I have ever dealt with in my 36 years. Awaiting their auto "sorry to this and no doubt yet again a complaint email they ignore"

17 juni 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

We're sorry to hear that you're not happy with the experience you've had with us. Please contact me using your registered email address and quoting Ref ID SM00463 and I will take a look into the matter for you. The email to contact is service.optimisation@foxygames.com

Betygsatt 1 av 5 stjärnor

your money will be lost …

if you want to earn something from foxygames through gambling then this is the worst website ever , because whenever youll withdraw funds over 50 quid they will ask for bank, after that id and then immediately account locked and no withdrwal after that congratulation you have lost your money

and second they dont have diffrerent deposit options
only debit card so they can automatically charges very minimal charges whenever they want

third without any deposit you cant play on this website

--------------------------------------------
ADDED* WHOLE STORY BEHIND THIS
---------------------------------------------

I've been using Foxy since 2021 and I invested so much effort and time to earn some money but yesterday, i tried to withdraw my some funds Using different bank account because old one was stopped Approving Gambling winnings, when I was using the old bank account to withdraw there was no issue with account but one of the support agent said we can't edit your bank you can override your new bank and withdraw your funds, when I did this same thing as advised, immediately I. Got the mail that please send your bank statement, obviously I did which is 100% legit, but foxy already had a feeling to ban my account for no reason cuz they wanted my cash, so they asked for more proof like ID Again I submitted that they must me shocked that now how can we get this account's money so they stated - " for business decision we closed your funds will be confiscated"

Now tell me whats my fault
I honestly played and win some cash
But you already had pessimistic thinking on my funds

When foxy saw "Oh he is withdrawing some funds" lock his account immediately and state him "for business decision"

When I had my Full documents clearly verified I used my personal bank account, no issue till now but when I tried to withdraw you locked my account

Such a cheap thinking this is my responsibility to let know everything about you to the whole world

This is why the rating of this cheap gambling site is only 1 star on trust pilot

This is my mistake I joined foxy
.. I lost my £76 such a cheap thinking of this website

10 juni 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us with more details using your registered email address on the following email address service.optimisation@foxygames.com. Please quote Ref ID SM00438 in this email and we will gladly look into this for you.

Betygsatt 3 av 5 stjärnor

Well waiting for 70 off them will keep…

Well waiting for 70 off them will keep you all posted. I'm only 40 quid up but after reading the reviews I will be transferring it to my savings account and then deleting it. Thanks guys and girls

28 april 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us on live chat, Facebook or Twitter so we can work to resolve any issues you have. Facebook: https://rb.gy/0kh8gk

Twitter: https://rb.gy/yywrbk

Betygsatt 1 av 5 stjärnor

Poor customer service.

Poor customer service.
Very quick to take money, then act like they don’t know where it’s gone when you withdraw. I’ve been waiting up to 3 weeks for a small withdrawal and they keep fobbing me off: everytime I message I’m asked to wait 72 hours, after the 72 hours it’s another 72 hours and now it’s 10 working days. It’s ridiculous. If you can find the account you’re taking money out of how hard is it to the THE SAME ACCOUNT to put winnings into? Claiming I’ve withdrawn to the wrong card but unfortunately for them I only have one card in my name so that’s actually impossible for me to withdraw to a card I didn’t deposit from. They should give their own terms and conditions a rwad. Got some condescending customer service person online telling me, I’ll get whatever is mine as if I’m lying about the money being won. I’ve asked to provide bank statements to make sure I’m not lying? It is so pathetically insane.

24 april 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.optimisation@foxygames.com (providing the Reference Number SM00419), we'll be able to take a look for you and discuss this further.

Betygsatt 1 av 5 stjärnor

Account close and money confiscated!

Rec'd an email saying:

"An investigation into your account has highlighted suspicious activity related to your account... As a result, your foxygames account has been closed and the funds remaining in your account will be confiscated." (also relates to my FoxyBingo acc)

I have emailed to ask what is going on but still haven't had a response.

If it's completely legal for you to not have to give a specific reason and evidence then you and every other dodgy gambling site has a license to print money with absolutely no one to stop you! How the hell is THIS legal???

The money in my acc is made up of legal winnings/deposits. Pls give me my money back, this will not be going away any time soon.

12 april 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Dodgy site asking for so many personal details

Locked my mums account who has money and pending withdrawal. I don't think they like to give away money when people are winning. My mum has to send in photo ID which she doesn't have in order to get her account back and money she won. Also asking for her to send photos of her bank card and more doesn't sound legit but won't allow her to get account because she has no photographic ID. Sham of a site

11 april 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear that your mom has not had the positive experience that we'd want one to have here with us at Foxy Games. Please ask your mother to contact us at service.recovery@foxygames.com with the Reference Number SM00394, we'll be able to take a look for your partner and discuss this further.

Betygsatt 1 av 5 stjärnor

DON'T PLAY!

DON'T PLAY!
My Partner won a substantial amount of money after putting lots of money into games. Money was withdrawn to his bank account no problem....
A few weeks later Foxy Games had taken the money back from his account stating that it was a technical error that he 'won'and was able to withdraw the money.
They have been avoiding his requests to speak to management, etc.

Disgraceful!

***UPDATE***
My partner contacted Foxy games several times with the reference number given below... why even bother? Still waiting for a manager to call back, staff as unhelpful as ever. Also, I will clarify that the winnings were not taken back from his Foxy games account, they were taken from his personal Halifax current account. So even if you do manage to withdraw any money from them, they will just snatch it back weeks later. Absolutely disgusting! They are clearly hoping we get bored of waiting and give up trying... we won't!!!! Sort it out.

29 mars 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear that your partner has not had the positive experience that we'd want one to have here with us at Foxy Games. Please ask your partner to contact us at service.recovery@foxygames.com with the Reference Number SM00379, we'll be able to take a look for your partner and discuss this further.

Betygsatt 4 av 5 stjärnor

Not bad at all

"Created account
Deposit 50 pounds
Account gets blocked befor ive spent a single penny.
Cant get anyone on live chat, no replies to emails or messages on FB.

This is illegal! i will be taking this further"

UPDATE
They made my account active it took a day.

The site is actually pretty good and has lots of good promotions. I managed to win 600 pound but my fear is I won't be able to withdraw it. Will update what happens.

20 mars 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxygames.com with the Reference Number SM00362, we'll be able to take a look for you and discuss this further.

Betygsatt 1 av 5 stjärnor

Avoid this site

Avoid this site ! Opened an account was all verified , had a win withdrew it and boom account was closed ! Currently been back and forth via emails to verify with documents , finally got into the account today and still my withdrawal is under review this is not 12 days after , hopefully will get my money soon longest withdrawal process ever and customer service are like snails

19 januari 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxygames.com with the Reference Number SM00229, we'll be able to take a look for you and discuss this further.

Betygsatt 1 av 5 stjärnor

Was disappointed to see that foxy games…

Was disappointed to see that foxy games use videos of students who have filmed themselves awaiting their results to get into university as fake/false adverts of them supposedly winning a fortune on their games.

Surely they need permission to use these videos, but as they are NOT videos of real people winning but of students celebrating getting into their chosen university they should be avoided at all costs as very unethical practice from the start if that's how they get their customers.

Reported to relevant authorities.

15 januari 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Quick enough to money grab but reluctant to pay winnings

The site is quick enough to take my deposits yet won't give up winnings. I won £200 yet I need to verify my identity in order to receive my winnings. The gambling policy of "know you're customer (kyc)" stated on the site requests name, address and date of birth. They ask for photographic ID yet the only photo ID I possess is my carers card (which they will not accept) A twitter reply said that my carers card along with my birth certificate would be accepted but it wasn't. The 4 utility bills (with my name and address on as stated in the "kyc") council tax bill (with my name and address on as stated in the "kyc"), birth certificate and my sons birth certificate (both obviously with my name and date of birth on, and my name, address and date of birth on my sons as requested in the "kyc") along with my carers card (which has my date of birth on requested in the "kyc") are not sufficient enough.

Like I said the site happily accepted my £50 deposit yet it is reluctant when it comes to paying winnings to customers.

Other sites accept these as verification so why not foxy?

10 januari 2022
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxygames.com with the Reference Number SM00208, we'll be able to take a look for you and discuss this further. Also, you can reach us via Facebook or Twitter:
Foxy Games
- Facebook: https://rb.gy/0kh8gk
- Twitter: https://rb.gy/yywrbk

Betygsatt 1 av 5 stjärnor

Won’t reply back regarding source code

Won’t reply back regarding source code. Avoid its com bingo is really fixed. rng plesss display proof of this. Iv asked for several times no reply

19 november 2021
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us via Facebook or Twitter, we'll be able to take a look for you and discuss this further.

Facebook: https://rb.gy/0kh8gk

Twitter: https://rb.gy/yywrbk

Betygsatt 1 av 5 stjärnor

Scam

Deposited £10 and played through it to get free spins to have a little gamble. Promotion never applied. I contacted their live chat and after being dragged about and waiting 20 minutes was told I had to take screenshots etc and submit all manner of "evidence" of the promotion etc via email and would hear back in 48 hours. Absolute scammers. Avoid at all costs.

6 november 2021
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxygames.com (providing the Reference Number SM00120), we'll be able to take a look for you and discuss this further.

Betygsatt 1 av 5 stjärnor

This company doesn't care about you…

This company doesn't care about you customer service is the worst going biggest joke going , unhelpful from the start

28 oktober 2021
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us via Facebook or Twitter, we'll be able to take a look for you and discuss this further.

Betygsatt 1 av 5 stjärnor

I won one thousand 200 pounds over 4…

I won one thousand 200 pounds over 4 days ago and they won't pay me they
just keep fobbing me off with excuses saying my bank wouldn't accept the withdrawal well thats funny as yous didn't deny my bank card when I put funds into the account I will believe it when I see it that I will get any payment bk

28 oktober 2021
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us via Facebook or Twitter, we'll be able to take a look for you and discuss this further.

Betygsatt 1 av 5 stjärnor

Wish I could leave no starts

Wish I could leave no starts! Extremely disappointed! Misleading false advertising call it what you will. It’s a scam. I paid ten pound as I saw the promotion pay ten pound and spin the wheel, win on every spin. Well I span and it landed on 10£ cash. Only for it to then freeze and Chuck me off, so I go back into it and it does it again lands on 10£ cash, this time a pop up cones up over it saying no more soins today cone back tomorrow, i had no option but to press ok I then came out of it abs no 10£ payout, so I logged out cleared my history and done everything they advised still no £10 I then get told by then I need a screen shot of it I explained I can’t it only comes up no more spins now as it’s only one spin per day, I said but they can see that I have payed the 10£ and staked it, I have a screenshot of no more plays today, they say there’s no sign of a win. I said well it’s obvious there is a problem then. I have payed to spin the wheel I can prove that and they can’t see that. So the fact I have no prize should tell you there is a problem. We are sorry you feel this way. They are not sorry. I was then basically called a liar, made to feel like something on the Bottom of their shoe. They told me to email this team email that team from pillar to post no one wanted to resolve the issue. The millions they earn and they are telling me they can’t see it... they don’t have that technology! Total and utter bull. It may only be ten pounds but it’s principle to me and they must be doing it by the thousands I have been a long and loyal customer so they will loose in the end. Shame on them I certainly won’t be letting this drop and I certainly won’t be giving them another penny

3 oktober 2021
Omdöme utan inbjudan
Logotyp för Foxy Games

Svar från Foxy Games

Thank you for your feedback. We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us via Facebook or Twitter with the reference number SM000576, we'll be able to take a look for you and discuss this further. FB: https://rb.gy/0kh8gk TW: https://rb.gy/yywrbk

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