Chloe, Leighton and the team were extremely helpful and professional throughout our move from Newport South Wales to Northumberland. The staff, service and packing materials were second to none. O... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have used Fox Removals and Self storage for number of years now to assist with many large renovations projects (and sometimes the smaller ones too) that we undertake. They will coordinate the sa... Se mer
Företaget har svarat
We moved from another unit a few years ago as Fox was cheaper and closer to us and we've been with them ever since. Ali, Colin and Sue are all lovely and friendly and I always enjoy a quick chat with... Se mer
Företaget har svarat
Lovely service it just got too expensive, but that is more to do with the cost of living now being extortionate in the UK... thanks Labour!
Företaget har svarat
Företagsinformation
Om Fox Self Storage Ltd
Skrivet av företaget
Storage from the Professionals
At Fox Self Storage, we offer trusted storage solutions backed by 50 years of excellence, a 98% customer satisfaction rate, and over 4.2 million items safely stored. As a third-generation family business, we take pride in our friendly staff and outstanding customer service.
Personal & Business Storage
Whether you're moving home, decluttering, or managing business inventory, we provide flexible storage options tailored to your needs. Our units are ideal for individuals and companies alike, with access when you need it.
Secure & Accessible
Security is our priority. We've invested in advanced systems to ensure your belongings are protected, giving you peace of mind every step of the way.
Nationwide Coverage
With over 1,500 units across purpose-built facilities in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton, we’re proud to serve communities across the UK.
Visit Us
We also sell packing materials and welcome you to visit your local branch—our team will be happy to show you around and help you find the perfect storage solution.
Kontaktuppgifter
10 Somerset Road, NP441QX, Cwmbran, Storbritannien
- 01633 866923
- trustpilot@foxselfstorage.com
- foxselfstorage.com
Fox Self Storage Ltd
4,8
Utmärkt
119 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff were super helpful and my…
The staff were super helpful and my stage unit is easy to access and load up. They were friendly and kind.
5 januari 2026
Svar från Fox Self Storage Ltd
Thank you, Alison. We are delighted to hear that our staff were so helpful and friendly and that you found your storage unit easy to access and load. Your kind words are much appreciated, and we are very glad you chose Fox Self Storage.
BEWARE!
Promise of special rates to be offered after the initial 2 months promotional prices … these ‘special’ prices never manifested themselves, full extortionate price was charged every time, even though they were assured that we intended to continue to store our stuff at Fox’s for many months to come.
Little or no communication evident between the ‘shop floor’ staff, and the frequently referred to Accounts Team. LOOK OUT!
25 december 2025
Svar från Fox Self Storage Ltd
Thank you for your feedback. We feel it is important to clarify the situation for the benefit of all our customers. Unfortunately, in this instance, the issue arose because there were outstanding payments that had not been settled over several months. We provided multiple reminders and communicated this clearly.
We pride ourselves on offering very generous promotional rates and high-quality refurbished facilities, and we always ensure that the terms are transparent from the start. After the promotional period, the standard rate applies, and we believe our pricing remains competitive.
We understand that this may have been disappointing, but it is important for us to maintain fairness and consistency for all customers. We welcome any further discussion to ensure that everyone fully understands our terms and the value we offer.
Thank you for the opportunity to clarify, and we remain committed to providing excellent service and competitive pricing to all our clients.
As with the move out
As with the move out. The move in was just as easy. Thank you Rob. Nathan and Jordan.
Thanks also Dan. You have a great team working with you.
16 december 2025
Svar från Fox Self Storage Ltd
Thank you, Alex. We are delighted to hear that the move in was just as smooth and easy as the move out. It is great to know that Rob, Nathan and Jordan looked after you so well. I am very proud of the team and really appreciate your kind words. Thank you again for choosing Fox Moving and Storage.
Cwmbran branch
The lady who works in your Cwmbran facility is very friendly and helpful.
18 december 2025
Svar från Fox Self Storage Ltd
Thank you for your feedback. We are delighted to hear that Chloe at our Cwmbran facility was so friendly and helpful. We will be sure to pass on your kind words to her. Your comments are much appreciated, and we are glad you chose Fox Self Storage.
Very helpful great service and price
Very helpful great service and price. Only downside was the complicated payment method for the first payment which was confusing and I didnt like. I would have thought payment on a card machine would have sufficed!
4 december 2025
Svar från Fox Self Storage Ltd
Thank you, Deborah. We are pleased to hear that you found our service helpful and the pricing good. We are sorry that the initial payment process felt confusing and appreciate you sharing this feedback. We understand how important a simple payment experience is and will take your comments on board as we continue to review and improve our systems. Thank you for choosing Fox Self Storage and for taking the time to leave your review.
Great facility and helpful, efficient staff
Great facility, clean, good size and variety of modern, secure storage units. The staff could not have been more helpful and efficient. I made an error with my booking but it was rectified by 8am the next day. An excellent service all round.
11 december 2025
Svar från Fox Self Storage Ltd
Thank you for your wonderful feedback. We are delighted to hear that you were pleased with the clean, modern and secure storage facilities, as well as the range of unit sizes available. It is great to know that our team were helpful and efficient and that your booking issue was resolved so quickly. Your kind words mean a great deal to us, and we are very glad you chose Fox Self Storag
Renting a storage unit
The help and assistance we received when booking and viewing the storage unit was top rate.Many thanks
11 december 2025
Svar från Fox Self Storage Ltd
Thank you, Tim. We are very pleased to hear that you received top rate help and assistance when booking and viewing your storage unit. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
Chloe was fab
Chloe was fab. Helped us with great care, patience and a smile. Nothing was too much trouble for her. Thankyou
8 december 2025
Svar från Fox Self Storage Ltd
Thank you, Michele. We are delighted to hear that Chloe looked after you with such care, patience and good humour. It is wonderful to know that nothing was too much trouble for her and that she made the experience so positive. Your kind words mean a great deal to us, and we are very glad you chose Fox Self Storage.
Storage unit.
After a slight hiccup, which was quickly resolved, the storage unit was allocated and items moved in.
Special thanks to Geriant and Dave for their patience and help.
29 november 2025
Svar från Fox Self Storage Ltd
Thank you, Joe. We are pleased to hear that everything was quickly resolved and that you were able to move your items into the storage unit without any further issues. A special thank you also for mentioning Geriant and Dave. It is wonderful to know that their patience and help made a difference. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
Great guidance and information from…
Great guidance and information from your website including the videos showing the units, these were extremely useful in helping us choosing what we needed. Lady at the front desk was extremely helpful in showing us around. Very pleased with the Unit we were given.
26 november 2025
Svar från Fox Self Storage Ltd
Thank you, Damian. We are very pleased to hear that you found the guidance and information on our website helpful, and that the unit videos made it easier for you to choose what you needed. It is great to know that our front desk team were so helpful when showing you around and that you are happy with the unit you were given. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
First class friendly service from start…
First class friendly service from start to finish..
24 november 2025
Svar från Fox Self Storage Ltd
Thank you, David. We are very pleased to hear that you received a first class and friendly service from start to finish. Your feedback means a great deal to us, and we are glad you chose Fox Self Storage Cwmbran
The staff are friendly and professional…
The staff are friendly and professional
The storage units are clean and dry and the yard is also clean and organised
Very well priced to
17 november 2025
Svar från Fox Self Storage Ltd
Thank you, Andy. We are very pleased to hear that you found our staff friendly and professional and that you were happy with the clean, dry and well organised storage units and yard. It is great to know you felt the pricing was very fair. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
The people that I dealt with at Fox…
The people that I dealt with at Fox Storage in Llanishen were really helpful and very professional. Everything was explained clearly and my storage needs were soon dealt with. I had to contact them again regarding extra time needed and this request was dealt with in the same professional manner. I would certainly recommend Fox storage if asked. Valerie Graham.
12 november 2025
Svar från Fox Self Storage Ltd
Thank you, Valerie. We are delighted to hear that the team at our Llanishen branch were helpful, professional and clear in explaining everything from the start. It is great to know that your storage needs were handled quickly and that your request for extra time was dealt with just as professionally. Your kind words and recommendation mean a great deal to us, and we are very glad you chose Fox Self Storage.
I transferred to Fox Storage some years…
I transferred to Fox Storage some years ago , as they had a competitive edge . Been there ever since .
Avoiding taking up space at home for all sorts of items .
Great service , and can be 24/7 for some customers .
Very pleased with service.
14 november 2025
Svar från Fox Self Storage Ltd
Thank you, Martyn. We are delighted that you chose to move to Fox Self Storage some years ago and that you have stayed with us ever since. It is great to know that our competitive pricing, reliable service and flexible access continue to suit your needs and help you keep valuable space free at home. We truly appreciate your loyalty and are very pleased to hear how satisfied you remain with the service.
Svar från Fox Self Storage Ltd
Thank you, Douglas. We are pleased to hear that you were happy with the people, the service and the convenient location. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
Chloe was a great help filling in the…
Chloe was a great help filling in the forms online, she went and measured the unit for me to make sure my sofa’s would fit, very pleasant and helpful.
13 november 2025
Svar från Fox Self Storage Ltd
Thank you, Bob. We are so pleased to hear that Chloe was such a great help with your online forms and that she took the time to measure the unit to ensure your sofas would fit. It is wonderful to know you found her pleasant and helpful. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
Sean and the team have been fantastic…
Sean and the team have been fantastic since we moved into the Newport centre. Extremely helpful when we had to change unit size too. I’d like to give a special mention to Sam, who at every visit goes above and beyond. Extremely friendly and polite and a great asset to the team.
12 november 2025
Svar från Fox Self Storage Ltd
Sean and the team have been fantastic since we moved into the Newport centre. Extremely helpful when we had to change unit size too. I’d like to give a special mention to Sam, who at every visit goes above and beyond. Extremely friendly and polite and a great asset to the team.
by Simon
Very helpful quick efficient service
Very helpful quick efficient service. Vincent was very supportive to my needs. Went above and beyond. Would highly recommend.
10 november 2025
Svar från Fox Self Storage Ltd
Thank you, Paula. We are so pleased to hear that you found the service quick, efficient and helpful. It is wonderful to know that Vincent provided such great support and went above and beyond to meet your needs. Your kind words and high recommendation mean a lot to us, and we are very glad you chose Fox Self Storage.
Wasn’t told before payment that isn’t…
Wasn’t told before payment that isn’t 24/7 access and wasn’t told can’t access on Sundays
8 november 2025
Temporary Storage Solution Solved
Was looking for temporary storage for contents of double garage and large shed during our recent house move. Fox Self Storage offered us a solution at a reasonable price. Shaun and his team were extremely helpful and the whole process went without a hitch. I was able to load and unload as and when I needed. The units were clean, modern and secure. The lift was a blessing as the units were located above ground floor. Would definitely recommend.
15 september 2025
Svar från Fox Self Storage Ltd
Thank you, John. We are so pleased to hear that our storage solution worked well for you during your house move and that Sean and the team were so helpful throughout. It is great to know that you found the units clean, modern and secure, and that the lift made access easier. Your kind words and recommendation mean a great deal to us, and we are very glad you chose Fox Self Storage.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.